collaborative ideation - working mother · performance management 24/7 performance feedback...
TRANSCRIPT
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Collaborative Ideation & Humanizing the Social Media
Experience
How to cultivate creativity and radical collaboration Pam Chandor
IBM Global Vice President, Social
Business SW Sales
@pchando
www.linkedin.com/in/pamchandor/
Patricia Romeo
Digital and Social Talent Leader
Deloitte
@PatriciaRomeo
http://www.linkedin.com/pub/patricia-
romeo/7/734/399
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The secret of how to make soup from stones
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The Recipe
Yesterday Tomorrow A
cqu
ire
Recruiting employees Subscribing Workers Co
nn
ect
Critical Workforce Segmentation Critical Workforce Networks
Competency Modeling Folk-ompetency Movements
Workforce Planning & Movement Project based subscriptions
Ret
ain
Onboarding & Orientation WYNIWYG
Engage
Staffing Role Mashups and Bid Based Role Assignments
Learning & Development Social Learning
Career Development Career Ownership
Succession Management Eminence Management
Rew
ard
Pay for Performance Value based Pay
Emp
ow
er
Performance Management 24/7 Performance Feedback
Incentive Programs Motivation that Matters
Innovation Empowerment
Dev
elo
p Leadership Development Collective Leadership N
urtu
re
Developmental Assignments Enterprise Collaboration
Knowledge Management Knowledge Ecosystems
Teamwork Communities
Wo
rkp
lace
Employee Communications Employee Dialog Wo
rkscape
s
Workplace Policy Results Driven Workscapes
Global Assignments Virtual Mobility
Work-Life Balance Anywhere, Anytime Work
Business Culture Workstyles for how work gets done
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The Ingredients
Attraction
Social Brand Reputation
Talent Communities
Recruiting
Peer to Peer Recruitment
Digital Referral Engines
Onboarding
Online social Pre-Hire Centers
Experience Forums and
Communities
Profiles and Proactive
Connections
Learning
Ability to follow topics, people, ideas
Social Intranet
Continous and Dynamic Learning.
Growth
Shared Goal Development
Idea Generation & Maturation
Expertise location and
shared knowledge
Performance & Rewards
Social Recognition
Social Performance
Rewards that Matter
Separation
Employees as Lifelong
Customers
Occasional Workforce
Connections
The Humanized Social Organization
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Pre-Hire Centers provide a new hire forum with information about company, business functions and ways to connect with others. New hires can access pre-employment forms and information to improve Day 1 knowledge, connectivity and speed to productivity.
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Experience Forums provide a place where new hires
can ask questions to a targeted group or to the company
at large to accelerate knowledge.
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Proactive Connections allow new people to find others with similar roles/interests through electronic profiles, communities and groups.
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Continuous and Dynamic Learning by using webparts, tiles and apps that bring learning opportunities to the forefront of the user experience.
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Social Recognition extends private recognition
experiences by promoting ongoing public intra-company
recognition 24x7 and every day.
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Social Performance enables employees to track how
their actions impact overall company performance.
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Lifelong Customer approach to separation
maintains ongoing dialogue with ex-employees
who know your business.
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Occasional Workforce Connections engage in ongoing
dialogue with contingent workforce of former employees who
can support specific project based seasonal needs.
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The humanized talent experience
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Key Takeaways
• Improved employee engagement
• Teams communicate better
• Problems solved faster
• Better (and more) answers to questions
• Improved productivity and new hire acculturation
• A more humanized employee experience
• Increased speed of access to knowledge
• Reduced communication costs
• Decreased travel costs
• Increased employee satisfaction
• Reduced operating costs
• Increased innovation
This recipe serves 2 to 200,000. Enjoy the benefits!
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The right ingredients for a social sales team
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The Recipe
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Profiles are a connect point to people, their expertise, knowledge and network. As a sales rep, Heather’s network is vital to her customer’s success.
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Communities provide a place where Heather and
other sales professionals can share ideas, best
practices and seek assistance.
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Networks and Following allow Heather to create alliances with others as well as create connect points with interesting content, conversations or communities
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Activities keeps the sales teams aligned without an abundance of meetings and conference calls. This allows them more time with their clients.
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Recommendations and Social Analytics help
Natalie locate best practices, credible experts,
engaged communities & content.
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Ideation gives your customers the voice they
deserve
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Jams allow you to open up for ideas and
feedback from customers and interested
individuals from across the planet
354,631
Logins
24,261
Threads
103,595
Posts
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Embedding Social in your portal and intranet keeps
your people focused and on task, while leveraging
their social connections and knowledge
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Embedding Social in your other collaboration and
communication apps brings context to the content
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Social Mail combines your email conversations and
your social threads…
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Social Mail combines your email conversations and
your social threads…and enables embedded
experiences.
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Expertise Location extends to mobile apps, so sales
teams can seek advice to help their customers from
anywhere and at anytime
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Mobility allows our sales teams to assist our
customers from a variety of devices
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Business Value and Personal Benefits are
measureable and applicable across the entire
organization and culture
• Search satisfaction increased by 50% = productivity savings of $4.5M per year
• $700K savings per month in reduced travel
• Reductions in voicemail
• Reductions in email server costs
• 87% increase in skills
• 84% access experts more quickly
• 84% share knowledge with others
• 77% re-use assets
• 74% increase their productivity
• 64.5% improve personal reputation
• 64.5% increase their sense of belonging
• 59.9% increase sales
• 42.2% improve customer satisfaction
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The Details….
• Deloitte US
– 60,000 US profiles
– 85% participation
– 150,000 profiles viewed per month
– 70,000 profile searches per month
– 450 communities
– 27 mobile apps
• IBM
– 636,000 users w/ profiles
– 169K communities
– 100K wikis w/ 92M views
– 74K blogs w/ 428k users
– 1.18M files shared w/ 45M downloads
– 178K forums, 967K topics, 3.18M posts w/ 175K users who have posted
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Collaborative Ideation & Humanizing the Social Media
Experience
How to cultivate creativity and radical collaboration Pam Chandor
IBM Global Vice President, Social
Business SW Sales
@pchando
www.linkedin.com/in/pamchandor/
Patricia Romero
Digital and Social Talent Leader
Deloitte
@PatriciaRomeo
http://www.linkedin.com/pub/patricia-
romeo/7/734/399
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