shared innovation

Collaborative opportunities in electronic resource management using emerging web technologiesElectronic Resources & Libraries, 2008.

Sarah Bartlett

Senior Analyst, Talis Information Ltd.Wednesday 19th March, 2008

shared innovationWeb 2.0 and electronic resources

shared innovation

Collaborative opportunities in electronic resource management using emerging web technologies

• Why is collaboration fundamentally necessary with ERM?

• What opportunities does Web 2.0 open up?• Some obstacles to collaboration in ERM• A glimpse at what might be possible with Web 3.0

shared innovation

Collaborative electronic resource management

shared innovation

eResources are impacting every area of the library’s operations

e-Resources are now an essential part of the library service, and as such, have a lot of internal stakeholders.

University of Wolverhampton

shared innovation

The eProduct marketplace is in a state of constant change

shared innovation

This new era calls for a different library management style

shared innovation

This new era calls for a different library management style

It’s an area that is very difficult to write procedures for, as the situation changes on an almost daily basis. This in turn makes it difficult to standardise practice for a team of people to take on the work, rather than relying on an individual to build up expertise.

University of Surrey

shared innovation

Collaboration on multiple levels

• Between institutions• Across the institution• Across the library

Collaboration on multiple levels

• Between institutions• Across the institution• Across the library

Where is the pain?

• Complexity and fickleness of e-products• Inaccurate information about those e-products• Weight of administration around e-products• Evaluating e-products around a myriad of criteria• Maximising the visibility of e-resources to the

end-user

What does it look like from the outside?

How can collaboration help?

Data that can be created once

In the printed era…In the electronic era…

Data that can be created many times

In the printed era…In the electronic era…

The general principles of Web 2.0

• Participative• User-centred• Sharing• Communication and community• Remixing diverse sources• Smart• Based on trust

How can Web 2.0 and collaborative practices stop the pain?

Where is the pain?

• Complexity and fickleness of e-products• Inaccurate information about those e-products

• The fundamental problem identified as lack of comprehensive structured accurate data

• Inefficiencies across the supply chain

The transfer of titles between publishers is arguably our biggest problem. There are always problems with the quality of data in the knowledgebase. There is definitely a case for a collaborative community piece. We’re often reporting this sort of thing to our link resolver vendor so the knowledgebase can be updated.

Kings College London

• The fundamental problem identified as lack of comprehensive structured accurate data;

• Inefficiencies across the supply chain

• Multiple link resolvers

• Multiple library notifications

How would a collaborative approach to knowledgebases help?

Where is the pain?

• Evaluating e-products around a myriad of criteria– Qualitative– Quantitative

How would a collaborative approach help with qualitative evaluation?

Using feedback from a subject librarian at another institution would definitely be useful, especially if It was the same or a similar subject.

Focus Group Attendee

It would be good to see other universities’ feedback for trials.

University of Birmingham

How would a collaborative approach help with quantitative evaluation?

Where is the pain?

• Maximising the visibility of e-resources to the end-user

– Advisory notices of planned downtime– Information literacy– Troubleshooting

How would a collaborative approach help with advisory notices of planned downtime?

How would a collaborative approach help with information literacy?

How would a collaborative approach help with troubleshooting?

Paul Miller’s principles of Web 2.0

• Participative – qualitative evaluations of e-resources

• User-centred – throughout the lifecycle• Sharing – usage statistics to improve

decision-making• Communication and community – a

community-centred knowledgebase• Based on trust – the big pre-requisite.

Should we adopt a collaborative approach to the whole of ERM?

Acquisitions

Licensing

Social software has some mileage in the realm of licensing. There is a parallel here with cataloguing. It would be particularly beneficial for NESLI which is the same for everyone. There is occasional divergence by publisher or by library.

Kings College London

What are the obstacles?

OrganisationalLegalIndustrial

However…

If a communal licensing repository cuts down queries from libraries arising from package / title changes, for example, then publishers may embrace it.

University of Wolverhampton

Web 3.0 Future Possibilities

• Usage statistics

In a survey 4 years ago, academics were able to vote on journals. The results of this survey are still referred to.

Imperial College London

Web 3.0 Future Possibilities

• Usage statistics• Selecting participants for trials• A collection development and acquisitions

policy

Journals on global warming are not highly used but Imperial has a dedicated centre for research into global warming. So Imperial are wary of comparing apples with pears. It’s more of an art than a science.

Imperial College London

Recommended reading

• Conger, Joan E.

Collaborative electronic resource management: from acquisitions to assessment.

Westport: Libraries Unlimited, 2004• Emery, Jill

Ghosts in the machine: the promise of electronic resource management tools

Serials librarian 51(3/4), 2007• Miller, Paul

Web 2.0: building the new library

http://www.ariadne.ac.uk/issue45/miller/• Culling, James

Link resolvers and the serials supply chain

UKSG, 2007

shared innovation

Collaborative opportunities in electronic resource management using emerging web technologiesElectronic Resources & Libraries, 2008.

Sarah Bartlett

Senior Analyst, Talis Information Ltd.Wednesday 19th March, 2008

shared innovation