collaborative reflection at the workplace: talk michael prilla et al. at group 2012 conference
TRANSCRIPT
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Collabora've Reflec'on at Work: Suppor'ng Informal Learning at a Healthcare Workplace Michael Prilla, Mar'n Degeling, Thomas Herrmann Ruhr University of Bochum, Informa'on and Technology Management {michael.prilla,mar'n.degeling,thomas.herrmann}@rub.de
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Reflec'on Reflec'on
Behavior!!
Ideas!!
Feelings!
Returning to experience!
!
Attending to feelings!
!
Re-evaluating experience!
New perspectives!
!
Change in behavior!
!
Readiness for application!
!
Commitment to action!
Experience(s) Reflec've process Outcomes
Collabora've
Articulating, sharing (similar) experience(s)
Articulating, sharing insights / outcomes
Coordinating / guiding social processes of reflection
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Collabora've Reflec'on Support at Work (Almost) Unknown Territory
Reflec'on as an individual, cogni've process: LiGle insights on collabora've reflec'on processes
Occurrence in special situa'ons (e.g. debriefings): General needs not well known, liGle support for other situa'ons
Support: Generic tools, mostly data capturing / memory (e.g. diaries): LiGle integra'on into work, liGle support for reflec've process
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
User Studies: Reflec'on in Prac'ce Exploring needs and support op'ons
Reflection in healthcare e.g. emergency handling, talking to relatives
Reflection of sales presentations e.g. losing pitches (Picture by Victor1558, Flickr)
Reflection of care for elderly people e.g. coping with challenging behaviour (Picture by DonMarcoCaballero, Flickr)
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Topic Levels of Collabora've Reflec'on
comprehensive topics
case-‐based topics
episodic topics
top-‐down
contextualisa'on
boTom
-‐up com
bina'on
Example: Conversa'on with pa'ents ▪ Reports of problems in conversa'ons with pa'ents (nurses) ▪ Reflec'on on conversa'ons situa'ons (dyad, with head nurse) ▪ Discussion in mee'ng: What can be improved? (group, all staff)
▪ Individual: episodes related to the topic ▪ Collabora've: alterna've ac'on, resolu'ons
▪ Solu'on (agreed): Change in conversa'ons during ward rounds etc.
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Suppor'ng Collabora've Reflec'on: A Blueprint
Ar'cula'on Support central to Collabora've Reflec'on ▪ Documen'ng experiences:
What happened? Emo'ons? Memory aid
▪ Individual reflec'on: Ini'al aTribu'ons, insights
▪ Collabora'on: Similar experiences, own perspec've, proposals
▪ Outcomes: Sustain reflec'on results, link to experiences
Documenta'on/ data capturing (data about work)
Ar'cula'on
Collabora've reflec'on
(discussion, meaning making, nego'a'on, ...)
Sustaining outcomes
(documen'ng, planning implementa'on)
Individual reflec'on
(understanding / meaning making, ...)
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Use Case: Conversa'ons with Rela'ves Collabora've Reflec'on to acquire interac'on skills
Central part of work ▪ GeZng informa'on from rela'ves ▪ Emo'onal state and sa'sfac'on of rela'ves
Conversa'on as a burden ▪ Uncomfortable: Something that “people might take home with them” ▪ Difficult handling and emo'onal stress vs. ac'ng professionally
Learning about conversa'ons ▪ Not well covered in /suited for formal training ▪ Experience as major prerequisite for good conversa'ons
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons in Healthcare
Why didn’t I manage this talk beTer?
Collabora've reflec'on
Sustaining outcomes
Ar'cula'on
Individual reflec'on
Documenta'on / data capturing
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons in Healthcare
Collabora've reflec'on
Sustaining outcomes
Ar'cula'on
Individual reflec'on
Documenta'on / data capturing
Why didn’t I manage this talk beTer?
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons in Healthcare
I had a similar experience last
month …
Collabora've reflec'on
Sustaining outcomes
Ar'cula'on
Individual reflec'on
Documenta'on / data capturing
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons in Healthcare
I agree, let’s write that down
Collabora've reflec'on
Sustaining outcomes
Ar'cula'on
We should always read the
documenta'on before talking to
rela'ves Individual reflec'on
Documenta'on / data capturing
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Lessons learned: Process, Guidance, Mo'va'on
Documenta'on/ data capturing (data about work)
Ar'cula'on
Collabora've reflec'on
(discussion, elicita'on, nego'a'on, ...)
Sustaining outcomes (synergizing,
documen'ng, planning implementa'on)
Individual reflec'on
(understanding / sensemaking, ...)
Documenta'on • Add to mandatory task • Casual input (e.g. self-‐assessment)
• Stories Sharing • Expecta'on of feedback, follow-‐up
• Support: Prompt others for feedback
Suppor'ng itera'ons Individual and collabora've reflec'on • Topical levels: episodes, cases, comprehensive
Sustaining, contextualizing outcomes • Link to relevant episodes • Nego'a'on of common results
Guiding the process • Entering the “reflec'on space” • Topic Levels, transi'on between phases, following up
Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann
Lessons learned: Organisa'onal integra'on Making reflec'on work sustainably
Reflec'on needs integra'on into organisa'onal procedures ▪ Prerequisite for tool usage ▪ Challenge: Secondary, casual process
Integra'on of Reflec'on Tools ▪ Adding to / enhancing prac'ce ▪ (Reflec'on) Mee'ngs to discuss content ▪ Follow-‐Up procedure: transparency,
mark-‐up ▪ Usage across occurrences / devices
Thanks for your aGen'on. Ques'ons?
[email protected] hTp://www.imtm.iaw.rub.de, @IMTM / hTp://mirror-‐project.eu, @MirrorIP 15