collaborer pour accélerer : introduction aux solutions de collaboration cisco

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Collaborer pour Accélerer :

Introduction aux solutions

de Collaboration Cisco

David BaudrezVertical Sales Manager Cisco - Africa Levant

Cisco innovation Tour 2010


The Way People Work Is ChangingWork Done in the Office Is Increasingly Collaborative

Group WorkWorking Alone

WORK STYLES

Percentage of Individual’s Work Product That Will Depend on Group Input

Source: Gartner Dataquest, 2005

1985 1990 1995 2000 2005 20100

20%

40%

60%

80%

100%

Deux changements fondamentaux nécessitent une redéfinition de l’environnement et des outils

de travailInfrastructure is More Mobile You no longer need to be in one place to be productive

• Lap-tops & other mobile devices• Web-based applications• Wireless Network• Internet Based Telephony and Video• Collaboration Software• VPN and Network Security


The New WorkspaceThe Unified Workspace

Devices Networks OperatingSystems

BusinessApplications


Changer la façon de travailler

“Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”

McKinsey & Company, The 21st Century Organization

Text Voice, Video

Num

ber o

f Sta

keho

lder

sCollaborative Tools

Documents

One

Man

y

EmailIM

TelePresence

Unified Communications

Vmail

Discussion Forums

Video on Demand

Wikis Blogs ContactCenter

Conferencing

Social Networking


La Collaboration…Un équilibre entre Processus, Culture et Technologies

At Cisco, we pioneer collaboration to change the way we work

We use these technologies ourselves; we are our own laboratory

From command and control to collaboration and teamwork

Technology

Process

Culture


This core is then leveraged by any combination of end-user clients, devices or custom applications from Cisco or 3rd parties

Infrastructure

Collaboration Services

Communication and Collaboration Applications

Poser les fondations, établir une architecture Collaboration Aujourd’hui et dans le futur


Business Video

Conferencing

Mobile Collaboration

Workgroups/Communities

Messaging

Customer Collaboration

IP Communications

Portefeuille d’outils de Collaboration Cisco


Convergence des services2

Virtualization Applications

Etablir une feuille de routeIP

Com

mun

icat

ions

Ado

ptio

n

Begins withYour IP

Network

Convergence des Médias1

Movement

Expériences deCollaboration3

OPEX CAPEX Reduction

Network Simplification

New Capabilities

And DeliversIntegrated securityand Applications

Through a NewExperience

9© 2009 Cisco Systems, Inc. All rights reserved.

IP Communications Click icon to add picture


Les communications Unifiées de Cisco

Endpoints

Services

Infrastructure

Applications

Unified IP Phone 7985

Cisco Unified IP Phones

Wireless IP Phones

IP Communicator

Unified Personal Communicator

Dual ModePhones

Mobile Communicator

UnifiedMeetingPlaceConferencing

UnifiedCustomerContact

Cisco Unity Connection Messaging

Unified Video Advantage

UnifiedWorkspaceLicensing

Unified CRMConnectors

Communications Manager Express

Smart BusinessCommunications Sys

Cisco UnifiedPresence

Communications Manager Bus Edition

CommunicationsManager

Routing Switching QoS SecurityVoice

Gateway

VVVV

Session BorderControl

CUBE

MessagingGateway


Un portefeuille de téléphones vraiment étendu

6900 Series Cost effective business-grade voice services Basic endpoint applications Earth-friendly innovation

7900 Series Advanced business communications Rich suite of services Wide array of applications

Advanced Media Portfolios Widest array of applications Accessories enrich interaction & applications Earth-friendly innovation

IP Phone 9900 and 8900 Series


Cisco Unified IP Phone 8900 and 9900 Series Superior Multimedia Experience


Cisco Unified IP Phone 7962G/7965G

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7942G / 7945G


Cisco Unified Video Advantage


Cisco Unified IP Phone 7906G / 7911G

Cisco Unified Personal Communicator

Cisco IP Communicator

Cisco Unified Wireless IP Phone 7921G/ 7925G/7925G-EX


Cisco Unified IP Phone 7900 Series PortfolioAdvanced Business Endpoints

Accessories

Mobility

Multibutton

Video

Business

Manager

Executive

Basic Conference stationsExpansion Module 7915/7916


Implémentation de la Communication Unifiée

IPWAN

Application Server

(Optional)

SRST-Enabled Voice Gateway

Remote Site 1

Remote Site 2

Headquarters



PSTN

Cisco Unified CMBE

Simple Centralized deployment and provisioning Survivability at the central and remote sites Adjunct application servers for Contact center, Presence and other collaboration applications


Améliorer l’expérience de communication grâce aux applications



o Click-to-CalloUse the fully integrated softphone or your Cisco Unified IP

PhoneoShared line, same number and dial planoPlayback voice messages

o Integrated keypad dialero Ad hoc conferencing

oVoice, video and Web conferencing

o Media Escalation oAdd video telephony or share documents during active

conversations o Pop-up notifications

o CLID/Name, call type, call options


Unified Contact Center Express

o Virtual deployments for flexible, low cost utilization of resources

o Powerful skills and competency based routing for decreased operational costs and increased customer satisfaction

o Flexible call treatment and sophisticated self-service solutions with ASR/TTS and support for real-time notification (email, paging and fax) services

o Low cost integration for thick and thin CRM application clients

o Flexible customer contact interaction channels including inbound voice, email, and chat

o Comprehensive reporting, quality management and workforce optimization tools

Cost Effective, Integrated, Flexible Solution


Cisco Unified MeetingPlace Express Voice and Web Conferencing Solution

o Deploy conferencing with Cisco Unified Communications Manager for cost savings and productivity

o Simple, powerful functionalityo Extensive voice conferencing capabilitieso Control meetings and share content from webo Simple setup and attend from web and phone

o Simple to deploy and manage o Software solution on single MCS server

o IP voice—H.323 and SIP o 120 concurrent users


Communications Unifiées CiscoIntégration d’applications tierce


Environnement Applicatif et SDK

Broadcast

Emergency Alert Real Estate Advertising

AttendanceMenuTime Clock

Retail ER Stats

Extending the Value of Unified Communication Using Partner Applications


Cisco Unified CallConnector pour le CRM Microsoft Dynamics

o Integrates with Microsoft CRM for an easy-to-use, more complete CRM solution o Microsoft client uses familiar Microsoft Outlook or Internet Explorer for managing tasks and

contactso Automatic detection and screen-pop searches of the CRM database for both incoming and

outgoing phone calls o Automatic creation of phone call activity records for incoming and outgoing calls with call

duration trackingo Click to dialo No additional hardware needed

21


Services de Click-to pour Microsoft Office Communicator et IBM Sametime

Microsoft Communicator IBM Sametime

Lower Administration Increased ProductivityClick-to-CallClick-to-Conference

Increasing Over Time


Conferencing, mobilité, groupware et solutions

de Video pour entreprises


Cisco Conferencing Solution

MeetingCenter

TrainingCenter

EventCenter

SupportCenter

Audio Conferencing

Cisco WebEx Collaboration Cloud Enterprise Network

Video Conferencing


Intégration avec BlackBerry, Iphone, Nokia et d’autres PDAs/ Cellulaires


BusinessValue

Richer, more effective internal and external collaboration via flexible unified client

Easier application integration and ability to deliver new services enabled by open development platform

Instant Messaging

Voice

Shared Workspaces

Video

Web Meetings

Presence

WebEx Connect Suite


Expert on Demand

Video Conferencing

Cisco TelePresence Endpoints

Cisco Enterprise Video Solutions

Digital Media System

Video Surveillance


Cisco Video Conferencing & TelePresence

BusinessValue

Greater customer intimacy and higher quality decisions Reduced travel leading to cost savings and “green” benefits Increased employee productivity and work-life flexibility


Justification financière d’une migration vers les

Communications Unifiées

Click icon to add picture


Source: Cisco Customer Business Transformation, VTG

Cos

t Sav

ings

Ana

lysi

s S

cope Mobility

Real estate (swing-space)

Travel avoidance

Contact center Branch space Self services

Teleworker Conferencing Connectivity Calling card Facilities

Equipment Installation Maintenance Management IT Staff Support Toll bypass

Unified CommunicationsIP Convergence/VoIP

Old Math(1990s)

Expansion(2000s)

New Math UC TCO(2008 on)

Vers un Retour de l’investissement accéléré grâce aux communications unifiées Cisco


Réduction potentielleCategory based on Benchmarks

Spend categoryBenchmark savings %

Long Distance 20%-35%

International Long Distance 50-75%

Mobility 10-15%

Conferencing 30-60%

MACs 60-75%

Support 30%-40%

Trunking/Local 10%-15% With SIP trunking, trunking savings can increase by additional 10-25%

*Assumes pure IPT deployment where spending on upgrades, break-fix on legacy infrastructure is eliminated

Equipment and Facilities 100%*


Illustrative Numbers (~500 positions)

La Communication Unifiée génère de 25-30% de réduction du TCO

TDM Cost

“As Is”

Equipment&

InstallationCost

StaffSavings

Tele-worker

Savings

Conference & Toll

BypassSavings

Facilities&

Maint.Savings

MACsSavings

Post-IPCDeployment

Cost

$500 $50-$25

-$15

-$40

-$20 $405

ConnectivitySavings

-$25-$20

5 Year TCO$ Thousands

“We will drive a 25-30% savings in voice expense by moving to IPC”• Fred Spulecki, Director IBM/ Cisco IPC Initiative


Les Communications Unifiées impactent dramatiquement l’efficacité opérationnelle

Easier Moves, Adds, or Changes

Improved Remote Office Employee Productivity

Improved Mobile Employee Productivity

Improved Headquarters Employee Productivity

Better Reachability for All Employees

Average Time Saved

4.0 Hours/Week/Remote Office Employee

4.3 Hours/Week/Mobile Employee

1.6 Hours/Move

3.9 Hours/Week/Employee

3.9 Hours/Week/Employee

Source: Sage Research Study, 2007

Percent of CompaniesRealizing Benefit

46%

46%

48%

56%

45%


Allez de l’avant… Embrassez les gains de productivité généré par un environnement collaboratif! Started

Document Management Search Workflow PortalsDirectory Policy

Infra

stru

ctur

eA

pplic

atio

ns

Customer Care Telepresence Conferencing Messaging Enterprise

Social SoftwareIP

Communications

Infra

stru

ctur

eA

pplic

atio

ns

Replace an Aging TDM PBX

Virtualize Customer Support

Reduce Travel Expenses

Shift to Cloud Efficiencies

Improve Interactions

with Suppliers

Increase Sales

Productivity

Start at Any Point, Go at Any Pace, Based on Business Priorities


Cisco Innovation Tour 2010

CasablancaDakar

DoualaCape Town

DurbanJohannesburg

LagosAbujaAccra

KampalaTripoli (Ly)

TunisAlger

Addis AbebaBeirut

Tripoli (L)

collaborer pour accélerer : introduction aux solutions de collaboration cisco

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