colofer - lider.mdlider.md/krovli/docs/opisanie-colofer.pdf · 5 technical terms of delivery •...

voestalpine Stahl GmbH

www.voestalpine.com/stahl

colofer®

Technical Terms of DeliveryApplicable to orders received on or after 1 July 2011

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11Content

General information 4

Manufacturing process 4

Substrates 4

Organic coating 5

Standards 5

Detailed information 6

Coating systems 6

Specific application 7

Geographical and local conditions 7

Influence of color on selection of coating system 8

Coating system properties in detail 8

Permits 11

Guarantees 12

General provisions 12

Commencement and duration of the guarantee 12

Warranty claims 12

Conditions of guarantee 13

Content and scope of the guarantee 14

Limitation of guarantee 15

Miscellaneous 16

Inquiry and order process 17

Information for ordering colofer® 17

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Inquiry and order process 19

Order units 19

Tolerances 19

Marking 19

Protective film 20

Labeling 20

Packing, transport and storage 21

Packaging 21

Transport 22

Storage 22

Processing of claims and complaints 23

Appendix 24

Form: Data-entry Form 25

Form: Claim Form 27

Table 7: List of colors for which compliance with the UV resistance parameters

indicated in the data sheets is indicated (exceptions possible)

Table 8: Adjustability of RAL colors in accordance with RAL Color Chart 840 HR 29

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11General information

The following Technical Terms of Delivery contain essential information and stipulate the technical

and commercial processing of customer orders for the colofer® product of voestalpine Stahl GmbH.

Compliance with these terms is a prerequisite to the granting of guarantees. For this reason it is

imperative that customers read through these terms carefully. The most recent version of these terms

applies as published on the voestalpine homepage.

Organic-coated colofer® strip is a composite material that consists of a metallic substrate material

and an organic paint coating. colofer® combines the extraordinary properties of both materials, such

as decorative appearance, corrosion resistance, forming properties and strength. Depending on the

specific requirements, substrate materials can be delivered with various types of organic coatings.

Manufacturing process

The strip entering the strip coating mill is cleaned in a continuous process, chemically pretreated in

an environmentally friendly manner (without chromates) and is coated with baked paint either on

one or both sides, depending on the requirements of the customer. A removable protective film can

be applied to the baked paint surface on the top side.

Substrates

Selection may be made from among the following substrate materials:

p Cold-rolled steel strip (only upon request)

p Hot-dip galvanized steel strip

p Hot-dip galvanized steel strip corrender coated (with zinc-magnesium layer)

p Electrolytically galvanized steel strip (only upon request)

The mechanical and technological properties of the desired steel grade, the manufacturable

dimensions (limit curves) and the deliverable zinc coatings are found in the Product Configurator.

It is important to note that the mechanical and technological properties of the base material can

fluctuate as a result of strip coating processes.

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Organic coating

The functional properties of colofer®, such as adhesion, formability, hardness, resistance to weather

conditions, corrosion resistance, temperature stress, foamability, etc., must be taken into account

during processing and use. colofer® is available in several different color shades, degrees of gloss

and surface qualities.

Standards

The European Norms EN 10169 and EN 13523 apply in full to these Technical Terms of Delivery.

Other international recommendations, such as the European Coil Coating Association (ECCA) in

Brussels and the National Coil Coaters Association (NCCA) in Philadelphia, USA, may apply upon

request.

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11Detailed information

Coating systems

Coating functions and appearance preferences depend on the application, type of processing and

place of application. Our coating systems have been optimized according to application in order to

most effectively meet the respective requirements. A grouping according to property profiles addi-

tionally simplifies selection of a coating that optimally corresponds to customer requirements. The

following table provides an overview of the three groups of colofer® products.

Classic Functional High End

colofer® classic 25colofer® indoor flexible colofer® uv extra

colofer® flexible colofer® clean

colofer® classic 35colofer® matt colofer® plus

colofer® robust colofer® city

colofer® indoorcolofer® uv 25

colofer® iridescentcolofer® uv 35

colofer® reverse (Bottom-side coating)

Classic

Versatile and economical standard coatings

Functional

Coatings with individual, special or exceptional functional properties

High End

High-quality coatings with diverse exceptional properties and highest

demands on function and design

Special care must be taken when selecting a suitable coating system because the colofer® range of

products is optimized based on specific applications. The following factors are of special significance

with respect to the selection of outdoor products:

p Specific application

p Geographical and local conditions

p Influences on color

A dry environment without any chemical or bacterial stress is assumed for coating materials used for

indoor applications. A coating expert should be consulted in cases of deviating conditions.

Product overview

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Specific application

It is important to know the exact conditions of the application in order to select the proper coating

system. You will find a small amount of important information in the inquiry checklist features in the

chapter named Inquiry and order process. Please note that certain criteria must be met before colofer®

reverse is used in any application. Special requirements (foamability, adhesiveness, corrosion resistance,

etc.) must be indicated.

Geographical and local conditions

The geographical location and local conditions (industrial atmosphere, urban or rural environments)

also have an effect on coatings and must be taken into consideration when selecting a suitable product.

Table 1 below provides information on recommended RC and RUV classes and provides helpful infor-

mation to be used in selecting a suitable coating system.

The UV exposure of coatings increases with the elevation above sea level of the structure. The above

mentioned recommendations are for elevations of up to 900 meters above sea level. A coating expert

should be consulted in cases of higher elevations.

Table 1: Recommended RC and RUV classes

Zone A ≥ 45° N

Zone B 37 – 45°

Zone C South of 37°

RuralRUV 2 (3) 3) RUV 3 RUV 4

RC 2 RC 2 RC 2

UrbanRUV 2 (3) 3) RUV 3 RUV 4

RC 3 RC 3 RC 3

Coastal RUV 2 (3) 3)RUV 3

RUV 4 RC 3, 4 oder 5 2)

Industrial

(polluted)RUV 2 (3) 3)

RUV 3 RUV 4

RC 3, 4 oder 5 1)

Coastal

Industrial

RUV 2 RUV 3 RUV 4

RC 5 RC 5 RC 5

1) according to SO2 level2) according to distance to the coast and salt concentrations in the air3) RUV 3 for longterm aesthetics

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Influence of color on selection of coating system

Certain durability criteria must be met and the use of some paint materials is restricted by particular

applications. This means that not all colors can be used in every outdoor application. Table 7 in the

Appendix indicates which RAL colors can be used for which RUV classes indicated in the data sheets.

A binding warranty cannot be assumed based on any of the data contained in the table. Deviations

are possible in individual cases. This discrepancy is explained by the differing UV resistance of

various pigments. This stability is counterproductive to the achievability of desired colors. Achievable

RUV classes for each coating can be determined upon request in collaboration with a voestalpine

coating expert.

Documentation of achievability of desired colors (with reference to the RAL Color Chart 840

commonly used in Europe) is facilitated by Table 8 in the Appendix, in which those color deviations

are listed that are expected for each RAL color on color-coated steel strip. The differences stem from

various pigments that are used in the creation of RAL color charts and paints for color coatings. The

total color difference values indicated in Table 8 are a benchmark value for the colofer® classic 25

coating. Increasing demand for UV resistance, such as that in colofer® uv 25 applications, may lead

to significantly greater divergence from the RAL color chart. For this reason, binding agreements

made between the customer and voestalpine Stahl GmbH with respect to color are always based on

coated samples and are referenced by a system number. New developments or changes to legally

applicable standards (such as prohibited pigments) may also lead to changes in the future and make it

impossible to achieve certain RAL colors.

Coating system properties in detail

The properties shown below are generally based on requirements stipulated by EN 10169. This also

includes tolerance limits for coating thicknesses, gloss and classification of the coating systems pur-

suant to the RC, RUV and CPI classes. Properties are usually tested in accordance with the accord-

ance with the standard method described in EN 13523. Property details for each colofer® coating and

information on testing methods are found in the respective data sheets. Table 2 summarizes the most

important coating properties.

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Properties Criteriacolofer®

classic 25colofer®

classic 35colofer® indoor

colofer® indoor flexible

colofer® flexible

colofer® matt

colofer® robust

colofer® uv 25

colofer® uv 35

colofer® uv extra

colofer® clean

colofer® plus

colofer® city (40 µm)

colofer® iridescent

colofer® reverse

Total layer thickness ca. Approx. 25 Approx. 35 Approx. 15 Approx. 25 Approx. 25 Approx. 35 3) Approx. 25 Approx. 25 Approx. 35 Approx. 40 Approx. 35 Approx. 40-50 Approx. 40 Approx. 35 10

Number of coating layers 2 2 2 2 2 2 2 2 2 3 3 2 3 3 1

Color Upon request Upon request Upon request Upon request Upon request Upon request Upon request Upon request Upon request Upon request Upon request Upon request See note 7) Upon request Upon request

Specular gloss 15-60 15-60 15-60 20-80 20-80 ≤ 5 max. 20 Approx. 30 Approx. 30 Approx. 15-60 Approx. 30 20-40 See note 7) Approx. 30 15-60

Adhesion after cupping 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B 8 mm Gt0B 8 mm Gt0B 8 mm Gt0B 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B 6 mm Gt0B

Adhesion after bending Peel adhesion ≤ 1T ≤ 1T ≤ 1.5T ≤ 0.5T ≤ 0.5T ≤ 1T ≤ 1T ≤ 1T ≤ 1T ≤ 1T ≤ 1T ≤ 1T ≤ 1T ≤ 1T ≤ 2T

Resistance to cracking on bending 2)

Free of cracks ≤ 3T ≤ 3T ≤ 4T ≤ 1.5T ≤ 1.5T ≤ 2T ≤ 3T ≤ 3T ≤ 3T ≤ 3T ≤ 3T ≤ 2T ≤ 3T ≤ 3T

Scratch resistance ≥ 20N ≥ 25N ≥ 15N ≥ 20N ≥ 20N ≥ 15N ≥ 30N ≥ 20N ≥ 20N ≥ 20N ≥ 20N ≥ 25N ≥ 20N ≥ 20N

Temperature resistance (during use)

- 20 to + 80°C - 20 to + 80°C - 20 to + 80°C - 20 to + 80°C - 20 to + 80°C - 20 to + 80°C - 20 to + 80°C - 20 to + 110°C - 20 to + 110°C - 20 to + 110°C - 20 to + 110°C - 20 to + 80°C - 20 to + 80°C - 20 to + 110°C

Corrosion resistance CW: No formation of bubbles on surface

750 h 750 h 500 h 500 h 5) 750 h 750 h 750 h 750 h 750 h 750 h 750 h 1000 h 750 h 750 h 500 h

SS: No formation of bubbles a. mean creepage 2 mm max

360 h 500 h - 360 h 360 h 360 h 360 h 500 h 500 h 500 h 500 h 500 h 500 h

Corrosion Protection Class on Z275 or ZM120 III 1) III II 1) II III III III III 1) III III III III III III

RC category on Z275 or ZM120 3 3 3 3 3 3 3 3 3 4 3 3 2

CPI-class CPI 2 CPI 2

Resistance toward accelerated weathering (2000 hours, UVA 340)

Residual luster ≥ 60% ≥ 60% ≥ 60% ≥ 60% ≥ 60% ≥ 80% ≥ 80% ≥ 80% ≥ 80% ≥ 60% ≥ 60% ≥ 80%

Chalking None None None None None None None None None None None None

UV resistance 4) RUV 3 RUV 3 RUV 3 RUV 3 RUV 3 RUV 4 RUV 4 RUV 4 RUV 4 min. RUV 3 RUV 3 RUV 4

Surface appearance Smooth Smooth Smooth Smooth SmoothStructured to

varying degreesStructured Smooth Smooth Smooth Smooth

Smooth or structured

Smooth Smooth Smooth

Classification according to fire

EN 13501-1 E 6) E 6)

DIN 4102-1 B2 B2

1) Certificated (on Z275), certification can be extended to other coatings.

2) A slightly higher incidence of crack formation is to be expected in colofer® corrender coated

3) colofer® matt is also available in 25 µm version with a guarantee period reduced by 2 years

4) UV resistance depends heavily on color and the respective RUV class cannot be guaranteed for all colors.

Colors covered by UV resistance classes are noted in table 7 of the Technical Terms of Delivery for colofer®.

Please contact your responsible technical expert for assistance in unclear cases.

5) Only when paint applied on universal primer

6) Certificate available

7) Pursuant to colofer® city color chart

Paper printouts cannot be updated on a regular basis. For this reason, please refer to the most recent version of the online data sheets found on our home page.

Table 2: Overview of most important coating properties

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DATA SHEET colofer® classic 25

DATA SHEET colofer® indoor flexible

DATA SHEET colofer® uv extra

DATA SHEET colofer® classic 35

DATA SHEET colofer® flexible

DATA SHEET colofer® clean

DATA SHEET colofer® indoor

DATA SHEET colofer® matt

DATA SHEET colofer® plus

DATA SHEET colofer® robust

DATA SHEET colofer® city

DATA SHEET colofer® uv 25

DATA SHEET colofer® iridescent

DATA SHEET colofer® uv 35

Table 3: colofer® data sheets

The most recent version of each data sheet, as amended, applies as published on the voestalpine Stahl home page.

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11Permits

Because colofer® is delivered as a steel strip and not as a structural component, and permit

applications are generally submitted for defined components, usually such applications must

be submitted by our customers. voestalpine Stahl GmbH, however, is committed to supporting

customers in submitting applications. colofer® products manufactured in large quantities are

inspected annually by an outside agency with respect to their corrosion protection (pursuant

to DIN 55928-8 or the subsequent standard DIN 55634) and are classified with respect to their

fire behavior in building material classes (in accordance with DIN 4102-1 and EN13501-1). The

achieved corrosion protection classes and assigned building material classes are found in the

respective data sheets. A sufficient number of different samples from the same system is required

for new coating systems to be included in the annual inspection. Testing of systems with respect to

fire behavior was based on requirements for building material class B2 in accordance with

DIN 4102-1 and EN 13501-1. This classification corresponds to regular fire protection and

resistance.

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11Guarantees

General provisions

voestalpine Stahl GmbH grants claims to customers independently of legal guarantee claims, without

limitation to such and subject to the following conditions. A guarantee period is granted in the respec-

tive product data sheets and is subject to proper use of the respective colofer® product. Guarantees

take into account the substantial differences in stress between roof and wall applications.

Commencement and duration of the guarantee

Each guarantee period begins on the agreed delivery date of the product. Prolongation of the warranty

obligation of voestalpine Stahl GmbH has no effect on the agreed guarantee period.

Warranty claims

p Guarantee against rusting: A claim can be exerted when rust holes occur prior to expiry of the

guarantee period listed in the respective product data sheet for the colofer® product delivered by

voestalpine Stahl GmbH. Such a claim is valid when said rust is caused by corrosion in spite of

compliance with guarantee requirements and despite avoidance of guarantee-limiting conditions.

p Adhesion guarantee: A claim can be exerted when more than 5% of the coating of an installed

surface loses adhesiveness prior to expiry of the guarantee period listed in the respective product

data sheet for the colofer® product delivered by voestalpine Stahl GmbH. Such a claim is valid

when adhesion is lost in spite of compliance with guarantee requirements and despite avoidance of

guarantee-limiting conditions.

p Appearance guarantee: A claim can be exerted when the limit values defined in EN 10169 for color

and gloss deviation are exceeded in spite of compliance with guarantee requirements and despite

avoidance of guarantee-limiting conditions. The surface is inspected in areas carefully cleaned

with conventional cleaning agents. If necessary, inspections are carried out jointly by the customer,

voestalpine Stahl GmbH and the supplier. Claim validity is judged in the case of dispute through a

(laboratory) test of compliance with UV resistance requirements as set forth in EN 10169.

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Conditions of guarantee

voestalpine Stahl GmbH guarantees the quality of colofer® when the following

guarantee conditions are met:

p The coating selected is suitable to the geographical location with respect to RC and RUV class.

See Table 1.

p Storage, packaging and transport (including handling) of colofer® is properly carried out exclusively

under dry conditions. The processing conditions (temperature, split geometry, forming radius), as-

sembly and maintenance are adapted to the respective properties of colofer® and comply with the

recognized industrial standards.

p The respective range of application is indicated by the customer in the order placed with voestalpine

Stahl GmbH, and the applied coating system corresponds to the respective range of application.

p colofer® may not be exposed to any aggressive environment that would accelerate corrosive proc-

esses or that would produce a change in the corrosive resistance of the material (such as atmospheric

chlorine, sulfur and fluorine containing compounds, erosive stress, continuous contact with water,

acidic substances and organic acids, silicons that release acetic acid, smoke, vapors, condensation,

ash, concrete dust or solutions containing the same, organic growth or similar conditions).

p The use of colofer® in coastal regions (< 5 km from the coast) or in elevations higher than 900 meters

is only possible upon special request.

p colofer® must be inspected annually by a specialist for irregularities such as dirt deposits, damage

(such as delamination of the coating layer or commencement of corrosion) or functional inhibitions.

Inspection results are documented. The sheet is cleaned to remove all dirt deposits, and other irregu-

larities are reported immediately.

p A defect is reported by the customer to voestalpine Stahl GmbH in written form (by registered letter

or e-mail with confirmed receipt) within fourteen days after recognition of the defect. Otherwise all

claims are null and void. The claim includes an exact description of the defect (photograph if pos-

sible), address of the object, affected surface, delivery chain, coil number and order number, relevant

documents (invoice, order confirmation, delivery note) and a detailed listing of the expected costs (in

compliance with the claim conditions).

p The colofer® material for which a claim has been submitted must have been delivered by

voestalpine Stahl GmbH (indication of coil number required). In the event of doubt, the customer

provides samples of the material in question to voestalpine Stahl GmbH.

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Table 4: Guarantee periods

Content and scope of the guarantee

For the guarantee period indicated in the respective product data sheet and depending on the applica-

tion (roof or wall), voestalpine Stahl GmbH guarantees the colofer® product complies with the proper-

ties indicated in the data sheet and is free of defects in accordance with the guarantee provisions.

p The guarantee applies to areas with undamaged organic coating. Cut edges are covered

where necessary.

p The guarantee obligation of voestalpine Stahl GmbH includes the entire delivered quantity.

p The guarantee includes neither the bottom side of the sheet nor the overpainted and/or

surfaces with repair coatings.

p In order to maintain validity of the guarantee, defects occurring within the guarantee period are rem-

edied exclusively by voestalpine Stahl GmbH or an authorized agent by way of repair, overpainting

or replacement delivery of the defective material. The customer reserves the right to a price reduc-

tion in the event of inordinate costs required to remedy the defect. Replaced material is only return-

able as a coil to voestalpine Stahl GmbH. The delivery of replacement material is free of charge to

the extent that the costs do not supersede the invoice value of the claimed material.

p Remedy of the defects is carried out by voestalpine Stahl GmbH at the most economic cost and with-

in an appropriate amount of time, or a third-party company is commissioned by voestalpine Stahl

GmbH to remedy the defect. The agreed guarantee period is not impeded, interrupted or precluded

by remedy of a defect. The remedy of a defect ensures usability of the affected component, however

not exact color adaptation with a guarantee of matching the color of surrounding building compo-

nents.


colofer® classic 25

colofer® classic 35

colofer® flexible

colofer® matt

colofer® robust

colofer® uv 25

colofer® uv 35

colofer® uv extra

colofer® clean

colofer® plus

colofer® city (40 µm) 2)

colofer® iridescentApply to RC 2 category*

Corrosion (rust) on (Z275, ZM120) 15 20 15 15 15 15 20 30 30 35 25 30

on (Z200, Z225) 12 15 12 12 12 12 15 20 20 25 20 20

Coating adhesion 10 10 10 10 10 10 10 15 15 15 12 15

Appearance 1)RUV 3 acc. to EN 10169-2

RUV 3 acc. to EN 10169-2











Corrosion (rust) on (Z275, ZM120) 15 15 15 15 15 15 15 20 - 30 - -

on (Z200, Z225) 12 12 12 12 12 12 12 15 - 20 - -

Coating adhesion 10 10 10 10 10 10 10 10 - 15 - -










Apply to RC 3 category*

Corrosion (rust) on (Z275, ZM120) 12 15 12 12 12 15 20 20 20 20 20 20

on (Z200, Z225) 10 12 10 10 10 12 15 15 15 15 15 15

Coating adhesion 8 8 8 8 8 8 10 12 10 12 10 12













Corrosion (rust) on (Z275, ZM120) 10 12 10 10 10 10 12 15 - 15 - -

on (Z200, Z225) 8 10 8 8 8 8 10 10 - 10 - -

Coating adhesion 5 8 5 5 5 8 8 8 - 10 - -










* Corrosion resistance category: The pertinent product category is selected in accordance with the given corrosion

requirements and selection depends on the relevant corrosiveness category, desired duration of protection and object

accessibility. More detailed information is found in the standard ÖNORM EN 10169.

1) UV resistance depends heavily on color and the respective RUV class cannot be guaranteed for all colors. Colors covered by UV resistance

classes are noted in table 7 of the Technical Terms of Delivery for colofer®. Please contact your responsible technical expert for assistance in

unclear cases.

2) Guarantee periods for colofer® city (25 µm) correspond to the guarantee periods for colofer® classic 25.

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p In providing the end user with the guaranteed service life of the product, repair costs are reimbursed

in accordance with the following list and will not exceed the invoice value of the claimed product:

Conditions of claims to damages Replacement of cost (% of respective guarantee period) (%)

up to 60% ..................................................................................................... 100%

up to 70% ....................................................................................................... 60%

up to 80% ....................................................................................................... 40%

up to 100% ..................................................................................................... 20%

No cost replacement is made following expiry of the guarantee period.

p Additional or different claims, particularly those for damages, are excluded to the extent that

liability is not legally implied. Liability for loss of profit and sequential damages (particularly for

damages resulting from interruptions to operations) is excluded.

p All claims of the customer arising from this business transaction become null and void at the time

a credit is issued.

p The customer is credited for guarantee claims awarded by voestalpine Stahl GmbH by way of

compensation for warranty.

Limitation of guarantee

No guarantee can be assumed under the following conditions:

p Surface incline of less than 7%.

p In the event that a claim is asserted for color deviations between components that were not manu-

fac tured by the same manufacturer (coater) or that have been subjected to weather for different

periods of time (such as in the case of subsequently added building components, exchanged panels

or subsequently renovated surfaces) or the appearance has changed by reason of differing weather

effects (e.g., on different building sides). The same applies to metallic or effect-pigmented coatings on

material from different charges when this material is intended for installation on the same building.

p Sheet temperature of less than 20°C during forming.

p The bending radius is smaller than that recommended or when the sheet is subject to upset load.

p Repairs and/or alterations are not reported to and approved by voestalpine Stahl GmbH but are

instigated by the customer.

p The colofer® material has been damaged mechanically or thermally, and cracking (scratches,

welding, cutting) is evident.

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p The colofer® material comes into contact with more noble metals (such as copper) and this leads to

galvanic corrosion (contact corrosion).

p Structural defects occur as a result of customer activity (such as caused by defective seals and

attachment elements, dripping edge in the cut surface area, etc.).

p Collection of filth and debris.

p The sheet is exposed to continual temperatures outside the recommended temperature range (see

product data sheet), independently of the direct cause.

p The material delivered by voestalpine Stahl GmbH is not processed within six months following the

designated date of delivery to the customer.

p In the event of defects attributed to unintended use when a damage claim has been submitted.

p Defects or damage attributed to naturally occurring events.

p Damage from third parties for whatever reason.

p Damage attributed to improper processing and finishing of the material when a damage claim has

been submitted.

p Use of unsuitable cleaning agents, cleaning methods and cleaning intervals that lead to damage.

p Damage attributed to improper storage, handling, transport or lack of sufficient protection against

weathering of or other outdoor effects on the coated material.

p Damage attributed to unprofessional handling, engineering or assembly/installation or work not

performed by professionals with proper tools.

p Facade damage claimed for repainted, overpainted or repaired areas that were not coated in

collaboration with voestalpine Stahl GmbH.

Miscellaneous

The guarantee is subject to Austrian law to the exclusion of standards of action transfer (IPRG, EVÜ)

and the 1980 UN Convention on Contracts for the International Sale of Goods (CISG). In the event

individual stipulations of this guarantee obligation are or become ineffective, the other stipulations

remain in full force.

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11Inquiry and order process

The data-entry form for customer inquiries is used for customer inquiries. This date-entry form is used

for testing and recommendation of the following:

p Technical feasibility with respect to the substrate (steel grade, dimensions, tolerances, etc.)

p Delivery details (coil weights, freight routes, etc…)

p Suitable coating system (assigned a specific system code - SKZ).

In order to be able to assign the correct system code, it is important to know the exact application

parameters. This information is necessary for the issue of guarantees. All coating requirements are

documented in the data-entry form. This especially applies to new colors are requested for otherwise

known delivery specifications or known material approved for the customer is processed in a new or

different production line or is changed into a new component or product.

The use of colofer® material for applications not included or recommended in the respective data sheet

is directly requested in the data-entry form.

Information for ordering colofer®

Initial orders

The technical feasibility must first be determined before an initial order is placed. The system code

and color tone must also be specifically determined. An initial order may not be placed until the

color has been approved and documented. The following information is provided after approval has

been given based on existing deliveries and recurring delivery items. Some of this information will

depend on whether it is an initial (i) or subsequent order (s).

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11

Details of organic coating

For top (go) and bottom (back)

p Code number

p Coating system

p Color

p Layer thickness

p Degree of gloss

p Protective film

i/s

i/s

i/s

i/s

i/s

i/s

Transport information

p Mode of transport, forwarding agent, customs

clearing agent

p Mode and type of transport (truck, rail, ship)

p Acceptance conditions (unloading, arrival time, etc.)

i

i

i

Commercial information

p Desired delivery week

p Desired net volume

p Additional minimum running meters

for minimum volumes

p Price

p Payment conditions

p Required manufacturer certifications

p Required shipping documents

p Incoterm specification

i/s

i/s

i/s

i/s

i

i

i

i

p voestalpine Stahl GmbH sample number or

reference order number

s

Table 4: colofer®-specific order details

Information on substrate

p Cold-rolled steel strip

p Hot-dip galvanized steel

p Hot-dip galvanized steel strip corrender coated

(with zinc magnesium layer)

p Electrolytically galvanized steel strip

i/s

i/s

i/s

i/s

p Steel grade

p Surface quality

p Possible zinc coating

i/s

i/s

i/s

p Dimension

p Ordered (nominal) thickness of strip with

possible zinc coating but without organic coating

i/s

i/s

p Limits/deviations of tolerances from standard i

Further technical details

p Position of the go side i

p Inner coil diameter i

p Outer coil diameter if required i

p Coil weight min/max i

p Strip label if required (details required) i

p Laser weld seams i

p Packing type i

p Application i

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11Available dimensions

colofer® is available in the following dimensions and coil diameters:

p Standard thicknesses range from 0.45 mm to 2 mm. Thicknesses below 0.45 mm and above 2.00 mm

may be available upon request

p Standard widths range from 900 mm to 1,600 mm. Widths below 900 mm and above 1,600 mm may

be available upon request

p Standard inner diameter is 600 mm. An inner diameter of 500 mm is available upon request.

The desired coating system may limit the coil size. The ordered thickness and respective tolerances

always refer to the substrate material without consideration of the organic coating.

Substrate production capacities are found in the Product Configurator.

Order units

The minimum order quantity per production unit is one coil production unit (20-21 kg/mm) or a

multiple thereof. The coil weight, particularly when the requirement is no weld seam, can be only one

production unit or a divisible unit thereof. Our Product Configurator will provide you with the optimum

order unit. Coil weight requirements (minimum/maximum) with respect to the order quantity, outer

diameter or desired coil weight must show a minimum difference of 2 kg/mm strip width. The attempt

will be to fulfill customer requests with regard to maximum coil weight; however, the actual weight

may fall below the requested weight by 30%. For technical reasons we reserve the right to overdeliver

or underdeliver materials depending on ordered quantities:

order quantity order quantity deviation

< 1 rolling unit (< 18 t) ........................................................................................u.r.

1 rolling unit (18 t to 32 t) ....................................................................... up to 20%

2 rolling units and above (> 32 t) ............................................................ up to 10%

Tolerances

Our Product Configurator will provide you with the reference standards and standard tolerances.

Possible deviations of tolerances from the standard are available upon request.

Marking

colofer® is not marked. Marking is available however upon request.

Please ask for available marking types.

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11

Protective film

As an optional service, most colofer® materials can be ordered with a protective film that protects the

surface of the product during transport, storage and processing at the customer until the product is in-

stalled. Film possibilities are dependent on the selected coating system. Basically there are two possi-

ble types of protective films for colofer® thicknesses from 0.50 to 1.50 mm and in widths up to 1500 mm

maximum. The material is delivered with a hot-laminated protective film made of polyethylene and

with a thickness of approximately 120 µm. The standard is a full-cover film up to 5 mm from both edg-

es. The width of uncovered material at the edges can be widened upon request. The maximum weight

of coils covered with a protective film is 16 tons. colofer® is also available with thinner self-adhesive

film upon request from voestalpine Stahl Service Center GmbH.

The thicker hot-laminated protective film is preferred in places where a higher level of protection is

required. This film has the advantage that no adhesive remains on the coated surface during UV stress

after the protective film has been removed. The paint must be adjusted for the application of protective

film, and unfortunately this is not possible for all coating systems.

Self-adhesive protective coatings are usually thinner and can be used in a broader spectrum of coating

systems.

In both cases, however, the entire coating layer structure and film must be adjusted to meet specific

customer requirements. Environmental conditions such as temperature and UV stress, etc., influence

the adhesiveness of the protective film. For this reason, colofer® products must be processed/installed

within six months following the designated delivery date. The protective film is to be removed within

this time frame.

Labeling

As a standard rule, only one tag is attached to each packing unit and indicates the following:

p Supplier number

p Order number

p Item number

p Heat number

p Order number/item

p Strip number with subdivision

p Unloading point

p Recipient

p Steel grade

p Galvanization text

p Dimensions in mm

p Weight (gross and net weight in kg)

p Date of production

p Quantity

p Shipping information

p Coating text for sides A and B

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11Packing, transport and storage

Packaging

Depending on the destination zone, the following packing types are recommended in order to guaran-

tee optimum protection during transport.

Steel strip Destination zone 1: Austria, neighboring countries, Benelux countries, France

202 ST STEEL STRIP PACKING WITH PLATE INSERT RINGS

AND HARD-FIBER-STRIP PACKING STRIPS

Pre-packing 1 circumference band (finishing), 4 axis hole bands, tape hard-fiber-

strip packing strips with tape and tie when overlapped with axis hole bands, edge

protection under the axis hole bands (roughly 100 mm wide)

206 ST STEEL STRIP PACKING

WITH 2 LAMIFLEX AND PLATE INSERT RING

Distance of roughly 800 mm between Lamiflex with plate edge protection on up-

per third, 2 circumference and 4 axis hole bands, edge protection under the axis

hole bands (roughly 100 mm wide)

Paper Destination zone 2: Other European countries without sea transport

222 PP PAPER PACKING WITH 2 PLATE INSERT RING

AND HARD-FIBRE STRIPS

Pre-packing 1 circumference band (finishing), tape hard-fiber-strip packing

strips with tape and tie when overlapped with axis hole bands, edge protection

(cardboard) in upper third, 4 axis hole bands, edge protection under the axis hole

bands (roughly 100 mm wide)

230 PP PAPER PACKING WITH LAMIFLEX AND A PLATE INSERT RING

Pre-packing 2 circumference bands 100 mm from edge with plate edge protec-

tion on upper third, tong protection of hard-fiber packing strips (rough surface

outside), edge protection under axis hole bands (roughly 100 mm wide) 2 circum-

ference and 4 axis hole bands, distance of roughly 800 mm between Lamiflex

strips

Tabelle 6: Delivery zones and recommended packing types

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11

Seaworthy packing Destination zone 3: Remaining world

292 SF SEAWORTHY HARD-FIBER PACKING

Pre-packing 2 axis hole bands, paper cover, remove circumference bands prior to

packing, with hard-fiber packing across entire width, smooth surface on outside,

hard-fiber side cover, smooth side out, edge protection made of perforated plate,

inside plate, plate insert ring, 3 circumference and 6 axis hole bands

Table 6 (continued): Delivery zones and recommended packing types

A cardboard sleeve to protect the inner coil is available upon request.

Clarification of special requirements or other packing types available upon request.

Transport

A crane with a coil tong, a C hook or a stacker equipped with either a mandrel or a fork are permit-

ted as means of transport. Load-handling attachments are adjusted to the inner diameter of the coil.

Chains, ropes and belts are not permitted as slinging equipment. All load securing devices are subject

to compliance with applicable technical safety regulations. Coil damage caused by fastening devices

and/or relative movement of the coil during transport must be avoided (VDI Guideline 2700 to 2702).

Storage

colofer® material must be protected from damage, impurities, moisture (rain, splashing, groundwater

and condensation) during storage and transportation. The base layer must be made of plastic, steel or

wood. Steel supports must be clad with rubber or plastic. The design of the support base must corre-

spond to the coil geometry. Coils must not be stacked unless damage (indentations) to the material is

excluded without any doubt.

Protective films do not provide sufficient protection against moisture and dampness and are only

intended to protect the painted surface against mechanical damage during processing, storage and

transport. Protective films made of polyethylene do not provide any resistance to water diffusion.

colofer® material, even when covered with a protective film, must not be exposed to moisture. The

protective film must be immediately removed from any coil that comes into contact with moisture so

the coil can dry and be processed as quickly as possible.

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11Processing of claims and complaints

p In order to ensure their validity, claims must be submitted within five days after the subject of the claim

is discovered

Apparent transport damage is noted directly on the shipping note at the time the material is accepted

during unloading. This damage is also immediately reported to the contact person in sales.

If an immediate response is required by voestalpine Stahl GmbH (danger of delay, necessity of

immediate commercial decision or approval), it will be additionally necessary to establish telephone

contact. As a general rule, voestalpine Stahl GmbH must be given the opportunity to repair the

material or make a replacement delivery without incurring any sequential costs. All measures to be

taken are also to be coordinated with voestalpine Stahl GmbH.

Precise documentation of the case of damage will include a description of the defect, photographs

or samples and is required for technical processing of the claim. Technical processing includes

risk analysis, investigation of cause, definition of suitable remedial measures and of course either

technical recognition or technical rejection of the claim.

The following claim form indicates which information must be submitted. At least the following

information must be provided:

p Customer, recipient

p Affected coil number, respective rolling order number (delivery note/coil sticker)

p Weight or surface area of affected material (canceled coils, stock list)

p Level of urgency

p Customer request (amount of damage, replacement delivery, reimbursement of additional costs,

depreciation, action plan, etc.)

p Description of the problem

p Translated original customer letter of claim

p Contact person at the customer, telephone number

voestalpine Stahl GmbH uses adequate cause analysis methods and determines the cost as they

relate to the claims to damages. Should the customer request that more expensive methods be used,

voestalpine Stahl GmbH reserves the right to invoice the customer for additional analysis expenses to

the extent the result of the analysis confirms that voestalpine Stahl GmbH is not accountable.

voestalpine Stahl GmbH reserves the right to inspect the claimed damages on site and to employ the

services of an insurer. In the event that the insurer deems it necessary to have the damage inspected by

a technical expert, this inspection must be granted. The processing time will be extended whenever it

becomes necessary to employ the services of the voestalpine product liability insurance agency. Remedy

measures must not be undertaken without prior approval by the insurer until the material inspection has

been completed.

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11Appendix

Appendix 24

Form: Data-entry Form 25

Form: Claim Form 27

Table 7: List of colors for which compliance with the UV resistance parameters

indicated in the data sheets is indicated (exceptions possible)

Table 8: Adjustability of RAL colors in accordance with RAL Color Chart 840 HR 29

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11Data-entry Form for Customer Inquiries (Page 1/2)

COATING SYSTEM

- Ensure that you indicate running meters in the order.- In exceptional cases, delivery dates may be set back.- Precise matches of color are not possible for colofer® city und colofer® iridescent orders.

* Special properties of colofer® iridescent, colofer® city und colofer® clean:

Side A:

colofer® uv 25 colofer® uv 35 colofer® indoor flexible

Functional colofer® robust colofer® matt fine colofer® matt rough colofer® flexible

colofer® clean*

High End colofer® plus colofer® city* colofer® iridescent* colofer® uv extra

Classic colofer® classic 25 colofer® cassic 35 colofer® indoor

Other:

Responsible Seller:

Customer/recipient:

Contact partner for inquiries: Name:

Reachable at:

(To be filled out by voestalpine)

Project-specific Regular, estimated required volume:

GENERAL INFORMATION Date: (dd.MM.yyyy)

Requirement:

Substrate:

Outside diametermin/max):

Packaging:Coil weight (min/max):

Zinc or zinc-magnesium coating:

Thickness tolerance: - +

Desired thickness:

Dimensions: x mm

mm

mm

t

SUBSTRATE/DIMENSIONS

Inner diameter:

Width tolerance: - 0 +

Side B: colofer® reverse colofer® robust colofer® plus Other:

Foamed Suitable for adhesives No requirements

Coating thickness: Side A: my

Side B: my

Degree of gloss: Side A:

Side B:

/

/

/

/

/ mm

mm

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11Data-entry Form for Customer Inquiries (Page 2/2)

Surface: Protective film on side A:

Visible part side B?

Processing conditions and methods(e.g.: hot or cold forming, roll forming, deep drawing, continuous, discontinuous, etc.):

Forming and design (degree of forming, e.g.: high degree of deep drawing, bending radius [e.g..: 0.5 T bend],...):

Color:

RAL ~

Standard bottom side trimmed and suitable for adhesives ~ 10 my RAL 9002

RAL ~

Customer color sample (to be supplied)

Customer color sample (to be supplied)

Other:

Other:

Side A:

Side B:

Standard color Intense color Special color

Other:

Customer specification enclosed:

Technical drawing

No component description Sample Photograph Sketches

Component description:

Panel

Without sample (customer acceptsvoestalpine standard)

Sandwich element trapezoidal sections

With sample

Cassette

Rain gutters and pipes

MC

Indoor application Outdoor application (roof) Outdoor application (wall)

MB no

no

yes

yes

Location of installation:

Ambient conditions:

Approval:

Country: Location: Elevation:

APPLICATION

The General Terms and Conditions and the Technical Terms of Delivery of voestalpine Stahl GmbH apply to all orders.

REMARKS:

Application:

Standard color Intense color Special color

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11Claim Form

To be filled out by voestalpine

GENERAL INFORMATION

INFORMATION ABOUT THE ORDER/CLAIM

Company name, location:

voestalpine invoice date:

Affected coil number(s):

IF PROCESSED FURTHER:

Within guarantee period:

Information/address/object:

Information on processing agent on site (end user, assembly firm):

Requested compensation / expected extent of damage:

Attached to claim form:

Claim received:

Claim number:

Remarks::

Volume under claim: or Surface under claim:

Reason for claim, error description:(indication of running meters, defective strip side, distance between cyclical indentations, etc.)

Order number(s):

Material:

To whom has this claim been reported?

Contact partner for inquiries: Name:

Reachable at:

(dd.MM.yyyy)

Sticker Delivery note invoice order confirmation photographs defect samples

no don’t know yes

Date: (dd.MM.yyyy)

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RAL color Color name RAL color Color name RAL color Color name

1000 Grünbeige 5013 Kobaltblau 7015 Schiefergrau

1001 Beige 5014 Taubenblau 7016 Antrazitgrau

1002 Sandgelb 5015 Himmelblau 7021 Schwarzgrau

1006 Maisgelb 5017 Verkehrsblau 7022 Umbragrau

1007 Narzissengelb 5018 Türkisblau 7023 Betongrau

1011 Braunbeige 5019 Capriblau 7024 Graphitgrau

1012 Zitronengelb 5021 Wassserblau 7026 Granitgrau

1013 Perlweiß 5023 Fernblau 7030 Steingrau

1014 Elfenbein 5024 Pastellblau 7031 Blaugrau

1015 Hellelfenbein 6000 Patinagrün 7032 Kieselgrau

1016 Schwefelgelb 6001 Smaragtgrün 7033 Zementgrau

1017 Safrangelb 6002 Laubgrün 7034 Gelbgrau

1019 Graubeige 6003 Olivgrün 7035 Lichtgrau

1020 Olivgelb 6004 Blaugrün 7036 Platingrau

1024 Ockergelb 6005 Moosgrün 7037 Staubgrau

1027 Currygelb 6006 Grauoliv 7038 Achatgrau

1032 Ginstergelb 6007 Flaschengrün 7039 Quarzgrau

1033 Dahliengelb 6008 Braungrün 7040 Fenstergrau

1034 Pastellgelb 6009 Tannengrün 7042 Verkehrsgrau a

1037 Sonnengelb 6010 Grasgrün 7043 Verkehrsgrau b

2000 Gelborange 6011 Resedagrün 7044 Seidengrau

2001 Rotorange 6012 Schwarzgrün 8000 Grünbraun

2002 Blutorange 6013 Schilfgrün 8001 Ockerbraun

2004 Reinorange 6014 Gelboliv 8002 Signalbraun

2010 Signalorange 6015 Schwarzoliv 8003 Lehmbraun

2011 Tieforange 6017 Maigrün 8004 Kupferbraun

2012 Lachsorange 6019 Weißgrün 8007 Rehbraun

3000 Feuerrot 6020 Chromoxidgrün 8008 Olivbraun

3001 Signalrot 6021 Blaßgrün 8011 Nußbraun

3002 Karminrot 6022 Braunoliv 8012 Rotbraun

3009 Oxidrot 6024 Verkehrsgrün 8014 Sepiabraun

3012 Beigerot 6025 Farngrün 8015 Kastanienbraun

3013 Tomatenrot 6028 Kieferngrün 8016 Mahagonibraun

3016 Korallenrot 6029 Minzgrün 8017 Schokoladenbraun

3020 Verkehrsrot 6032 Signalgrün 8019 Graubraun

3022 Lachsrot 6033 Minttürkis 8023 Orangebraun

3027 Himbeerrot 6034 Pastellgrün 8024 Beigebraun

3031 Orientrot 7000 Fehgrau 8025 Blaßbraun

4002 Rotviolett 7001 Silbergrau 8028 Terrabraun

5000 Violettblau 7002 Olivgrau 9001 Cremeweiß

5001 Grünblau 7003 Moosgrau 9002 Grauweiß

5003 Saphirblau 7004 Signalgrau 9003 Signalweiß

5004 Schwarzblau 7005 Mausgrau 9004 Signalschwarz

5005 Signalblau 7006 Beigegrau 9005 Tiefschwarz

5007 Brilliantblau 7008 Khakigrau 9010 Reinweiß

5008 Graublau 7009 Grüngrau 9016 Verkehrsweiß

5009 Azurblau 7010 Zeltgrau 9018 Papyrusweiß

5010 Enzianblau 7011 Eisengrau 9006 Weißaluminium

5011 Stahlblau 7012 Basaltgrau 9007 Graualuminium

5012 Lichtblau 7013 Braungrau

Table 7: List of colors for which compliance with the UV resistance parameters indicated in the

data sheets is indicated (exceptions possible):

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RAL group RAL number Color name E < 1 E 1 - 2 E 2 - 5 E > 5

RAL 1000 1000 grünbeige X

1001 beige X

1002 sandgelb X

1003 signalgelb X

1004 goldgelb X

1005 honiggelb X

1006 maisgelb X

1007 narzissengelb X

1011 braunbeige X

1012 zitronengelb X

1013 perlweiß X

1014 elfenbein X

1015 hellelfenbein X

1016 schwefelgelb X

1017 safrangelb X

1018 zinkgelb X

1019 graubeige X

1020 olivgelb X

1021 rapsgelb X

1023 verkehrsgelb X

1024 ockergelb X

1026 leuchtgelb X

1027 currygelb X

1028 melonengelb X

1032 ginstergelb X

1033 dahliengelb X

1034 pastellgelb X

RAL 2000 2000 gelborange X

2001 rotorange X

2002 blutorange X

2003 pastellorange X

2004 reinorange X

2005 leuchtorange X

2007 leucht-hellorange X

2008 hellrotorange X

2009 verkehrsorange X

2010 signalorange X

2011 tieforange X

2012 lachsorange X

RAL 3000 3000 feuerrot X

3001 signalrot X

3002 karminrot X

3003 rubinrot X

3004 purpurrot X

3005 weinrot X

3007 schwarzrot X

3009 oxidrot X

3011 braunrot X

3012 beigerot X

3013 tomatenrot X

Table 8: Adjustability of RAL colors in accordance with RAL Color Chart 840 HR

The color deviations indicated in this table can be expected in color coatings when compared to the RAL color chart.

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Fortsetzung RAL 3000

3014 altrosa X

3015 hellrosa X

3016 korallenrot X

3017 rosé X

3018 erdbeerrot X

3020 verkehrsrot X

3022 lachsrot X

3024 leuchtrot X

3026 leuchthellrot X

3027 himbeerrot X

3031 orientrot X

RAL 4000 4001 rotlila X

4002 rotviolett X

4003 erikaviolett X

4004 bordeauxviolett X

4005 blaulila X

4006 verkehrspurpur X

4007 purpurviolett X

4008 signalviolett X

4009 pastellviolett X

4010 telemagenta X

RAL 5000 5000 violettblau X

5001 grünblau X

5002 ultramarinblau X

5003 saphirblau X

5004 schwarzblau X

5005 signalblau X

5007 brillantblau X

5008 graublau X

5009 arzurblau X

5010 enzianblau X

5011 stahlblau X

5012 lichtblau X

5013 kobaltblau X

5014 taubenblau X

5015 himmelblau X

5017 verkehrsblau X

5018 türkisblau X

5019 capriblau X

5020 ozeanblau X

5021 wasserblau X

5022 nachtblau X

5023 fernblau X

5024 pastellblau X

Table 8 (continued): Adjustability of RAL colors in accordance with RAL Color Chart 840 HR


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RAL 6000 6000 patinagrün X

6001 smaragdgrün X

6002 laubgrün X

6003 olivgrün X

6004 blaugrün X

6005 moosgrün X

6006 grauoliv X

6007 flaschengrün X

6008 braungrün X

6009 tannengrün X

6010 grasgrün X

6011 resedagrün X

6012 schwarzgrün X

6013 schilfgrün X

6014 gelboliv X

6015 schwarzoliv X

6016 türkisgrün X

6017 maisgrün X

6018 gelbgrün X

6019 weißgrün X

6020 chromoxidgrün X

6021 blaßgrün X

6022 braunoliv X

6024 verkehrsgrün X

6025 farngrün X

6026 opalgrün X

6027 lichtgrün X

6028 kieferngrün X

6029 minzgrün X

6032 signalgrün X

6033 minttürkis X

6034 pastellgrün X

RAL 7000 7000 fehgrau X

7001 silbergrau X

7002 olivgrau X

7003 moosgrau X

7004 signalgrau X

7005 mausgrau X

7006 beigegrau X

7008 khakigrau X

7009 grüngrau X

7010 zeltgrau X

7011 eisengrau X

7012 basaltgrau X

7013 braungrau X

7015 schiefergrau X

7016 anthrazitgrau X

7021 schwarzgrau X

7022 umbragrau X

7023 betongrau X

7024 graphitgrau X



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RAL 7000(continued)

7026 granitgrau X

7030 steingrau X

7031 blaugrau X

7032 kieselgrau X

7033 zementgrau X

7034 gelbgrau X

7035 lichtgrau X

7036 platingrau X

7037 staubgrau X

7038 achatgrau X

7039 quarzgrau X

7040 fenstergrau X

7042 verkehrsgrau X

7043 verkehrsgrau B X

7044 seidengrau X

7045 telegrau 1 X

7047 telegrau 4 X

RAL 8000 8000 grünbraun X

8001 ockerbraun X

8002 signalbraun X

8003 lehmbraun X

8004 kupferbraun X

8007 rehbraun X

8008 olivbraun X

8011 nußbraun X

8012 rotbraun X

8014 sepiabraun X

8015 kastanienbraun X

8016 mahagonibraun X

8017 schokoladenbraun X

8019 graubraun X

8022 schwarzbraun X

8023 orangebraun X

8024 beigebraun X

8025 blaßbraun X

8028 terrabraun X

RAL 9000 9001 cremeweiß X

9002 grauweiß X

9003 signalweiß X

9004 signalschwarz

9005 tiefschwarz

9006 weißaluminium

9007 graualuminium

9010 reinweiß X

9011 graphitschwarz

9016 verkehrsweiß X

9017 verkehrsschwarz

9018 papyrusweiß X



voestalpine Stahl GmbHvoestalpine-Straße 34020 Linz, AustriaT. +43/50304/15-8007F. +43/50304/[email protected]/stahl

High-quality materials are the basis for our products. We strive to be the best partner forour customers and want to provide them with the best-possible solution. We focus our expertise on two aspects: personal contact with dedicated, competent employees and high-quality technically sound methods, products and services.

The companies in the voestalpine Steel Division pledge the following: Understanding for the business of our customers Dedication to professionalism Reliability Partnerships based on trust Responsibility for satisfactory project completion

Technically More Advanced. Successful Together. voestalpine – The Partner You Can Trust.

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