comcast vip gateway: vendor self service for comcast suppliers
TRANSCRIPT
Comcast VIP Gateway:
Vendor Self Service for
Comcast Suppliers
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Learning Objectives
To understand how Suppliers are involved with the Vendor Self
Service portal, and to also learn the Comcast Business
Relationship Owner’s (BRO) role in the process
This training will review three areas:
1. Vendor Self Service Overview- gain an understanding of the
basic Comcast/Vendor Process Flow
2. Comcast BRO’s Roles - gain an understanding of the Comcast
employees (BRO) role and responsibilities within the Vendor
Process Flow
3. Vendor Registration - gain an understanding of the Suppliers
actions/requirements
• Both New/Existing Vendors
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Vendor Self Service Overview
**
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Engage HQ
Procurement
and local
buyer groups
Identify and
prioritize
suppliers
Prepare on-
boarding
materials
Enroll
suppliers
into
Adoption
programReceive
electronic
catalogs
Process
electronic
catalogs
Approve
catalog and
contracted
pricing
Activate
supplier in
Oracle for
EDI
Integration
Establish EDI
integration or
portal usage
Test and
certify
supplier
integrationProvide ongoing
supplier support
services
Transact
with
suppliers
Train suppliers
in GXS Self-
Service Portal
** Suppliers effectiveness
**
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Business Relationship Owner (Comcast contact) Roles
The four main roles for the BRO are:
1) The BRO is the main business contact for the Supplier
2) The BRO provides acknowledgement of Comcast’s interest
in establishing a business relationship with the vendor
3) The BRO will also assist with the initial updates for all
current vendors
4) All new vendors will be invited by the BRO through email to
join the Self Service portal
*This invitation will include a link to access the system and
establish your password. Once you receive this notification you
can begin your registration.
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URL: http://www.comcast.com/vipgateway/
The Comcast VIP Gateway
To access your
account within the
Comcast VIP
Gateway please go to
the above link
The three main
functions of the
Gateway are just
a click away
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Existing Vendors Registration
Existing vendors, all suppliers that currently do business with
Comcast Cable Communications, LLC will need to follow the
basic registration process to become active within the VIP
Gateway.
Please refer to the following Registration Process for more details.
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NEW VENDOR REGISTRATION
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Overview of New Vendor Registration
Receive invitation from
BRO
Login to the VIP Gateway
View your Profile
Edit Profile if Necessary
View your Company’s Information
Edit Company’s Information if
necessary
Add Contacts for all existing
Roles
View Contact Details
Complete Registration
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Login to VIP Gateway
1) Go to www.comcast.com/vipgateway
2) Click on Update Your Vendor Profile
3) Enter your email address and password
4) Click “GO” to Login
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password
Please note: When you
receive the initial invitation
from your BRO you will
bypass Steps 1 & 2.
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Accept Terms and Conditions
1. The initial Login will require the vendor to Accept the Terms and
Conditions for use of the portal
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continues…..
1.
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VIP Gateway Functionalities
1. Home tab allows access to:
• Dashboard
• Your Profile
2. My Company tab allows access to:
• Profile
• Contacts
3. Other Functionality:
• Logout
• Support
• Help
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1. 2.
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Home > Dashboard
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Vendors can
access the VIP
Gateway Invoicing
portal right from
the dashboard!
Easy to View
Invoice
Payment
statuses
The Dashboard for the
Suppliers will be the
informational panel to access
all areas of the Comcast VIP
Gateway
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VENDOR REGISTRATION STEPS
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Step 1: Home > Your Profile
1. View your details
2. View your role(s)
3. Click “Edit Profile”
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2.
1.
3.
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Step 1.1: Edit Profile
1. Edit Your
details
2. Select your
role(s)
3. Click “Save
Changes”
when
complete
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2.
1.
3.
Please note, an employee at
your company will need to
associated with the first 6
roles shown. The same
person can be used if
necessary.
Need help to add a new user? Instructions are to follow to add a new user for the above responsibilities.
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Step 2: My Company > Profile
1. View Your Company’s general information
2. View Vendor’s additional details – see 2.2 (Admin only)
3. Click “Add Contact” to add a new contact - see 3.2 (Admin only)
4. Click “Edit Company” to change the company’s details – see 2.1
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2.
1.3.
4.
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Step 2.1: Edit Company Details
1. Update
Company
details
2. Click tabs
and update
details –
Admin only
3. Click “Save
Changes”
to save
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1.
2.
3.
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Step 2.2: Additional Details
1. Click Primary Vendor Info
2. Click Diversity
*Administrative rights will only be allowed to view/update this detail
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1. 2.
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Step 3: My Company > Contacts
1. Click “Contact” to see more details – see 3.1
2. Click “Add Contact” to add new contact – see 3.2 – Admin only
3. Click “Export Contacts” to download contacts to XLS – Admin only
4. Click “Disable Contacts” to disable all the contacts – Admin only
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2.
1.
3.
4.
5.
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Step 3.1: View Contact Details
1. View Contact Details
2. View Contact’s role(s)
3. Click “Edit Contact” – see next slide (Step 3.3)
4. Click “Delete Contact” to remove contact (Admin only)
5. Click “Disable Contact” this may be reversed (Admin only)
6. Click “Send Welcome Email” to send contact an email to login
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2.
1.
3.
4.
5.
6.
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Step 3.2: Add Contact
1. Enter new contacts
details
2. Select role(s) that
apply
3. Click “Save Changes”
to save
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1.
2.
*Administrative rights will only be allowed to view/update this detail
Please note, an employee at
your company will need to
associated with the first 6
roles shown. The same
person can be used if
necessary.
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Step 3.3: Edit Contact Details
1. Change details
2. Select role(s)
3. Click “Save Changes” to save
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3.
2.
1.
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Additional Help and Resources
Visit the Comcast VIP Gateway Website at:
www.comcast.com/comcastvipgateway
For help with the following inquiries :
Vendor Assistance
Self Service Vendor Portal
Invoice/PO Delivery
Invoice Payment status
Comcast Team Assistance
APSS Support Line 215-286-5350
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