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Comcast

Digital Voice

Ready. Set. Talk.

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WELCOME!Go ahead. Pick up your phone. Call your neighbor. Your best riend across the country. Or your cousin inEurope. Comcast Digital Voice is rated #1 in call clarity, so youll enjoy the clearest calls over our reliable,advanced ber-optic network. Plus youll get the ease and added value o managing all your communication

needs in a new and innovative way.Voice mail has never been so accessible. You can check voice mails, review your call history and easilymanage your account, all online at comcast.net. Forward voice mails to others through email and listen tomessages in any order without ever picking up your phone. Visit comcast.net/smartzone to learn more.

To get the most rom your new connection, fip through the ollowing pages and learn all about our cooleatures and benets that are sure to make your lie easier. Youll also nd a step-by-step guide to your newvoice mail service, Comcast Enhanced Voice Mail. Enjoy!

Table of Contents

Using Your Comcast Digital Voice Service . . 3-5

International Calls . . . . . . . . . . . . . . . . . . . 3

Telecommunications Relay Services . . . . . 3

911 / 611 Calls . . . . . . . . . . . . . . . . . . . . 3

Comcast Security PIN . . . . . . . . . . . . . . . . 4

Directory Assistance . . . . . . . . . . . . . . . . . 4

Alarm Systems . . . . . . . . . . . . . . . . . . . . . 4

Operator Assisted . . . . . . . . . . . . . . . . . . . 4Access Your Online Account . . . . . . . . . . . 4

International Careree Minutes . . . . . . . . . . 5

Restricted Calls . . . . . . . . . . . . . . . . . . . . . 5

Help and Services . . . . . . . . . . . . . . . . . . . 5

Using Your Calling Features . . . . . . . . . . . .6-10

Call Forwarding . . . . . . . . . . . . . . . . . . . . 6

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . 7

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Call Return . . . . . . . . . . . . . . . . . . . . . . . . 8

3-Way Calling . . . . . . . . . . . . . . . . . . . . . . 8

Repeat Dialing . . . . . . . . . . . . . . . . . . . . . 8

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . 9

Call Screening . . . . . . . . . . . . . . . . . . . . 10

Caller ID Blocking . . . . . . . . . . . . . . . . . . 10

Using Your Comcast EnhancedVoice Mail . . . . . . . . . . . . . . . . . . . . . . . . 11-12

Comcast Digital VoiceNational Residential Price List . . . . . . . . .13-14

Quick Start Guide . . . . . . . . . . . . . . . . . . . . 15

Comcast CustomerPrivacy Notice . . . . . . . . . . . . . See Legal Insert

Comcast Agreementor Residential Services . . . . . . See Legal Insert

2 Welcome to Comcast Digital Voice

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MAKING CALLSTo make local and long distance calls just dial as you normally would. You can also reerence your localtelephone book or more inormation about dialing instructions and calling areas.

Tips for Making Calls Throughoutthisguideyouwillnoticethatmanyofthecallingfeaturesrequireyoutopressthe or

keys. You can nd these keys on either side o the on your telephones keypad. Someofthecallingfeatureswillrequirethatyoupresstheswitchhookorashbutton.

Onnon-cordlesstelephones,theswitchhookisthebuttonthatdisconnectsyourcallwhenyouhangup.When instructed to press the switchhook, be sure to press it rmly, and then release it to ensure thatthe eature is activated. Do not press it too long, however, or the call may be disconnected.

Oncordlesstelephones,youwillndaashbuttononthetelephoneskeypad. RotarytelephonesarenotcompatiblewithComcastDigitalVoiceservice.

International Calls

Dial , plus the country code, then the phone number.I you dont know the country code or want a Comcast Operator to place the call or you, just dial or

. When you reach the automated system dial again to reach a live operator.

Telecommunications Relay ServicesDial to reach the Telecommunications Relay Services (TRS) center or the hearing impaired.TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone(TTY) or other device to call persons with or without such disabilities.

911 EmergencyIn most major cities, emergency police, re, and medical services can be reached by dialing .Enhanced 911 (E911) automatically provides the emergency service with your telephone number and locationwhen you dial 911 rom your home phone. Comcast Digital Voice service may have E911 limitations speciedbelow: Inorderforyour911callstobeproperlydirectedtoemergencyservices,Comcastmusthaveyourcorrect

service address. I you move Comcast Digital Voice service to a dierent address without Comcastapproval, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address,

and/or Comcast Digital Voice service (including 911) may ail altogether. ComcastDigitalVoiceserviceusestheelectricalpowerinyourhome.Ifthereisanelectricalpower

outage, 911 calling may be interrupted i the battery backup in the associated multimedia terminal adapteris not installed, ails, or is exhausted ater several hours.

Calls,includingcallsto911,mayormaynotbecompletedifthereisaproblemwithnetworkfacilities,

includingnetworkcongestion,network/equipment/powerfailure,oranothertechnicalproblem. Priortochangingyouraddress,orifyouhaveany911-relatedquestions,pleasecall1-800-COMCAST.

Comcast will need several business days to update your service address in the E911 system.

611 Trouble CallsFor trouble with your Comcast Digital Voice service, dial rom your home phone to reach oneo our technical support experts.

3Using Your Comcast Digital Voice Service

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Comcast Security PINInordertomakeaccessingyourComcastaccountinformationassecureaspossiblewerequiretheuseof

a security Personal Identication Number (PIN). You will receive your randomly generated security PIN in aletter, which also includes important inormation about how Comcast is protecting your privacy. Please read

the inormation careully as you may need to use this PIN to access your Comcast account inormation.

Directory Assistance

Dial or access to local, long-distance and international phone numbers. Press the indicatedkey and your local or long-distance call will be connected.

Directory Assistance calls are charged on a per-use basis. For prices, reer to the enclosed price list or callComcast customer service.

Enhanced Directory Assistance

Now when you dial you can also get inormation like whats playing at your local movietheater, showtimes and ratings. You can also get ully interactive, turn-by-turn directions rom a live operator.Orgetthenameofthenearestcrossstreetforanylistingyourequest.

Directory Assistance calls are charged on a per-use basis. For prices, reer to the enclosed price list or callComcast customer service.

Specialized Directory Listings

Comcast oers non-published and non-listed directory services available or a monthly charge. For prices,reer to the enclosed price list or go to comcast.com/cdv/termsoservice.

Non-publisheddirectoryserviceensuresthatyourphonenumberisnotavailableineitherthephonebookor through Directory Assistance.

Non-listeddirectoryserviceensuresthatyourphonenumberisnotavailableinthephonebook,butis

available through Directory Assistance.

Alarm SystemsComcast Digital Voice should work with most modern home alarm systems that use tone dialing andstandard data protocols. Comcast does not guarantee that the Comcast Digital Voice service (including,without limitation, the eed between the alarm panel and the Comcast-supplied eMTA) will be uninterruptedor compatible with each and every make or model o home alarm systems.

Operator Assisted

To place the ollowing calls, dial or . When you reach the automated system, dial againto reach a live operator. CollectcallsRequestpaymentfromthecalledparty.

Person-to-personcallsConnecttoaspecicperson. BilltothirdpartycallsRequestpaymentfromathirdparty.

Servicesmaynotbeavailableinallareas.Additionalchargeswilldependontheservicerequested.For

prices, please go to comcast.com/cdv/termsoservice.

Access Your Online AccountYour monthly billing statement will include a summary o charges or the month. In order to view call details,you will need to access your bill online through comcast.com. Registration is ast, easy and ree.1. Go to comcast.com/viewbill.2. Enter your username and password.3. Follow prompts to view billing statements, make payments, order services and more.

4 Using Your Comcast Digital Voice Service

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International Carefree MinutesOur Careree Minutes options let you save money on calls to the places you call the most. Youll enjoyComcasts clear reception and wont have to worry about calls ending beore youre nished talking, likewhen youre using a calling card. With Careree Minutes, you pay an additional low fat rate each month and

get 100 minutes to call your selected region or, with our Worldwide plan, you get 300 minutes to call 100countries. Careree Minutes is available exclusively to Comcast Digital Voice customers and only works whencalling another landline phone.

Our Carefree Minutes options include:

CarefreeMinutesAsia 100 CarefreeMinutesLatin America 100 CarefreeMinutesMexico 100 CarefreeMinutesWestern Europe 100 CarefreeMinutesWorldwide 300

Careree Minutes pricing applies only to direct-dialed calls rom home to locations included in the plan.Unused minutes do not roll over to the ollowing month. Visit comcast.com/internationalcalling to learn more.

Do Not Call RegistryIn an eort to reduce the number o unwanted telemarketing calls, the ederal government and some statesprovide telephone subscribers the opportunity to register their telephone numbers or inclusion on a Do NotCall (DNC) registry. You must renew your DNC registry every ve years. I you are currently on a ederal or astate DNC registry, you may need to reregister i: Youchangeyourtelephonenumber. Yourtelephonenumberhasbeentransferredto/fromComcastfrom/toanotherprovider.

Yourphoneserviceisdisconnectedforanyreasonandthenreconnected. Youmovetoanotheraddress. Undercertainothercircumstances.

For additional inormation about the ederal registry, or to register, re-register, or revoke registration o yournumber or ree, visit the Federal Trade Commissions website at donotcall.gov or call 1-888-382-1222.

Restrict Toll or International CallsCall restriction services allow you to restrict toll and/or international calls made rom your home phone. CallComcast customer service or more inormation.

Block CallsAll Comcast phone lines come with 900/976/700/500 Call Blocking activated so that calls to thesenumbers are automatically blocked. Call Blocking to these numbers cannot be removed. There is no chargeor this service.

You can also blockCollect Calls and Bill toThird Party Calls rom being made rom your home phone.For more inormation, call Comcast customer service.

Help and ServicesHere are couple o convenient places to nd the help you need in a hurry: CustomerServicecall1-800-COMCAST TechnicalSupportdial611fromyourhomephone

DigitalVoiceCentercomcast.com/dvcdemo OnlineWelcomeKitcomcast.com/digitalvoicehelp ComcastEnhancedVoiceMailcomcast.com/voicemail

ComcastDigitalVoiceWelcomeVideoIfyoureaComcastDigitalCablecustomer;chooseHelp&Services rom the On Demand menu. Then choose Home Phone Service.

LocalCallingAreaifyoureaLocalwithMore customer, visit comcast.com/callingarea to learn aboutyour Local Calling Area.

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CALLING FEATURESFor your convenience, you get 12 popular calling eatures included with your Comcast Digital Voice service.

Someofthefollowingcallingfeatureswillrequirethatyoucreateaspeciclist(e.g.,prioritylist,blocklist, etc.). These lists are distinct rom one another and will remain stored so that each time you activate aparticular eature, it will reer to the list or lists you created.

Call ForwardingCall Forwarding allows you to orward all o your incoming calls to another number when youre awayrom home.

While this eature is active, you will hear a splash ring on your phone. You will not be able to answer anycalls to your home while the eature is active.

Our voice services network is comprised o multiple platorms. As a result, some eatures work dierentlydepending upon the platorm being utilized to provide your Comcast Digital Voice service. Below are twopossible ways o activating and deactivating the Call Forwarding eature.

Access Call Forwarding Option 1

1. Lit the receiver and listen or the dial tone.2. Press and wait to hear the dial tone again.3. Dial the number where youd like to have your calls orwarded. Remember to dial and/or the area

code beore the number i its necessary to place the call.4. A courtesy call will be placed to the number.5. I the party answers, the eature is activated. I the number is busy or no one answers, repeat steps 1-3

within 2 minutes, and you will hear a conrmation tone that the eature has been activated.6. I you want to change the orward to number, cancel the eature, then repeat steps 1-5.

Access Call Forwarding Option 2

1. Lit the receiver and listen or the dial tone.2. Press and immediately dial the number where youd like to have your calls orwarded.

Remember to dial and/or the area code beore the number i its necessary to place the call.3. Listen or the conrmation that the eature has been activated.4. I you want to change the orward to number, just repeat steps 1-3.

To Cancel Call Forwarding

1. Lit the receiver and listen or the dial tone.2. Press .

Call Forwarding SelectiveCall Forwarding Selective allows you to orward only the calls you dont want to miss by creating a list opeople whose calls will be orwarded to a number you designate. When you activate this eature, only callsrom those individuals on your list will be orwarded.

To Activate Call Forwarding Selective

1. Lit the receiver, listen or the dial tone, and press .

2. A menu o options will guide you in managing this eature. The prompts will enable you to activate anddeactivate the eature as well as add and delete the numbers on your list.

To Deactivate Call Forwarding Selective

1. Lit the receiver, listen or the dial tone, and press .2. A menu o options will guide you in managing this eature. The prompts will enable you to activate and

deactivate the eature.When entering the orward to number, remember to dial and/or the area code beore the number iits necessary to place the call. When creating your list, enter the area code plus the 7-digit number or bothlocal and long-distance numbers.

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Quick Tips

International Calls

Dial , plus thecountry code, then the phonenumber. Visit comcast.com/internationalrates to learnabout our great rates oninternational calls.

Do Not Call Registry

To reduce the number ounwanted telemarketing calls,you may register your homephone number with the Do NotCall Registry. Visit the FederalTrade Commissions websiteat donotcall.gov or call1-888-382-1222.

Directory Assistance

Dial or accessto local, long-distance andinternational phone numbers.Press the indicated key andyour call will be connected.

Local Calling Area

I youre a Local with Morecustomer, visit comcast.com/callingarea to view the citiesand phone numbers withinyour Local Calling Area.

Call WaitingCall Waiting allows you to take a second call withoutdisconnecting the rst. When youre on the phone, you will heara tone when you have another incoming call. You can simply put

the rst caller on hold and answer the second call. I youre onan important call and do not wish to answer the incoming call,you can continue talking and let the call go to voice mail.

You can also temporarily cancel Call Waiting so that you will notbe disturbed during important calls. I you temporarily cancelCall Waiting, incoming calls will be orwarded directly to yourvoice mail. Call Waiting will automatically be restored or thenext call.

Each conversation is private and cannot be heard by the other

party. Call Waiting can interere with ax calls and dial-upconnections to the Internet.

To Use Call Waiting

1. When you hear the Call Waiting tone, simply press andrelease the switchhook or fash button.

2. Your rst call will be placed on hold and you will be able toanswer your second call.

3. You can alternate between the two calls by pressing andreleasing the switchhook or fash button.

4. To end the rst call and answer the second, simply hang up.Your phone will ring and the second caller will be on the line.

To Temporarily Cancel Call Waiting

1. Lit the receiver and listen or the dial tone.2. Press , then dial the party you wish to call.3. Call Waiting is canceled or the current call only.

Caller IDCaller ID allows you to see the number and, i available, the

name o the incoming caller. You can then decide whether or notto answer the call. I you choose not to answer the call, the callerwill be orwarded directly to your voice mail.

SpecialequipmentisrequiredtotakeadvantageofCallerID.Comcastdoesnotprovidethisequipment.Sometypesofcallscannot be displayed with Caller ID.

Caller ID with Call WaitingGet Caller ID inormation when youre already on the phone.

When you hear the Call Waiting tone, Caller ID with Call Waitingallows you to see the number and, where available, the nameo your incoming caller. I you decide you want to answer thesecond call, simply press and release the switchhook or fashbutton. I you choose not to answer the call, the caller will beorwarded directly to your voice mail.

SpecialequipmentisrequiredtotakeadvantageofCallerIDwithCallWaiting.Comcastdoesnotprovidethisequipment.Some types o calls cannot be displayed with Caller ID with CallWaiting.

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Call ReturnWhen youve just missed a call, Call Return tells you the number o your last incoming call and lets youautomatically call the person back.

Call Return will not work with long-distance, international or blocked numbers.

To Use Call Return

1. Lit the receiver, listen or the dial tone, and press .2. You will hear the number o your last incoming call.3. I you wish to call the party back, press .4. I the line is available, your call will be connected.5. I the line is busy, Call Return will attempt to reach the party or 30 minutes.6. When the callers line is available, your phone will ring.7. When you pick up your phone, the callers phone will ring, and your call will be connected.8. I you do not wish to wait the ull 30 minutes, you can cancel the eature.

To Cancel Call Return

1. Lit the receiver and listen or the dial tone.2. Press .

3-Way Calling

3-Way Calling is a great way to stay connected with riends, amily and colleagues. It lets you talk with twootherpeopleononecall!

To Initiate a 3-Way Call

1. Once you are connected to the rst party, simply press and release the switchhook or fash button.2. The rst party is now on hold, and you will hear a second dial tone.3. Dial the number o the second party that you would like to add to the conerence call.4. When the second party answers, you can speak privately beore you connect to the rst party. When you

are ready to connect all parties, press and release the switchhook or fash button.

I the second partys line is busy or there is no answer, you can disconnect the second party by pressing andreleasing the switchhook or fash button twice. The rst party will still be on the line.

Repeat Dialing

Repeat Dialing redials a busy number until the line becomes available. While Repeat Dialing attempts to reachthe called party, you can still use your home phone to place and receive other calls.

Repeat Dialing will not work with long-distance or international numbers.

To Start Repeat Dialing

1. Hang up the receiver ater you receive a busy signal.2. Lit the receiver and listen or the dial tone.3. Press , then hang up the receiver.4. Repeat Dialing will attempt to reach the called party or 30 minutes.5. When the called partys phone is available, your phone will ring.

6. When you pick up your phone, the called partys phone will ring, and your call will be connected.7. I you do not wish to wait the ull 30 minutes, you can cancel the eature sooner.

To Cancel Repeat Dialing

1. Lit the receiver and listen or the dial tone.2. Press .

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Quick Tips

Set Up Voice Mail

Dial romyour home phone.

Followthetutorial.

Checking Voice Mail

Dial romyour home phone.

Enteryourpasswordwhen prompted.

orWhile youre away romhome, dial your home phonenumber.

Whenyouhearyourpersonal greeting,press .

Enteryourpasswordwhen prompted.

Check YourVoice Mail Online

To check your voice mail online,visit comcast.net. Then clickvoice mail. Visit comcast.net/smartzone to learn more.

Help & Services

Stillhavequestions?Want to add other eaturesandservices?Callusat1-800-COMCAST.Or or technical support, dial

rom your

home phone. Visit comcast.com/digitalvoicehelp or ouronlineWelcomeKit.

Speed DialSpeed Dial allows you to call amily, riends and colleagues bypressing just a ew buttons.

Our voice services network is comprised o multiple platorms.As a result, some eatures work dierently depending uponthe platorm being utilized to provide your Comcast DigitalVoice service. Below are two possible ways o activating anddeactivating the Speed Dial eature.

To Set Up Speed Dial

1. Lit the receiver and listen or the dial tone.2. For Speed Dial 8, press . or

For Speed Dial 30, press . Depending on your

phone platorm, you may or may not hear a stutter tone.3. For Speed Dial 8, enter a speed dial digit rom 2 through 9.orFor Speed Dial 30, enter speed dial digits rom 20 through 49.

4. Dial the phone number you would like the digit to represent.Remember to dial and/or the area code beore thenumber i its necessary to place the call.

5. Listen or the conrmation tone.6. To add the next number, repeat steps 2 through 5.

To Use Speed Dial

1. Lit the receiver and listen or the dial tone.2. For Speed Dial 8, dial the digit 2 through 9 that represents

the number you wish to call and then press . or

For Speed Dial 30, dial the two digits 20 through 49 thatrepresent the number you wish to call and then press .

Anonymous Call Rejection

Anonymous Call Rejection automatically rejects calls romnumbers with Caller ID blocked. Callers who block the displayo their name and number will hear an automated recordingthat you are not accepting blocked calls and instructs them tounblock their Caller ID and dial you again.

To Use Anonymous Call Rejection

1. Lit the receiver and listen or the dial tone.2. Press and listen or a conrmation tone that

the eature has been activated.

To Cancel Anonymous Call Rejection

1. Lit the receiver and listen or the dial tone.2. Press and listen or a conrmation tone that

the eature has been canceled.

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Call ScreeningWhen you dont want to be interrupted by certain callers, Call Screening allows you to create a list o up to 12numbers that will receive an announcement indicating you are not presently accepting calls. When creatingyour list, enter the area code plus the 7-digit number or both local and domestic long-distance numbers.

To Use Call Screening

1. Lit the receiver and listen or the dial tone.2. Press .3. A menu o options will guide you in managing this eature. The prompts will enable you to activate and

deactivate the eature as well as add and delete the numbers on your list.

To Cancel Call Screening

1. Lit the receiver and listen or the dial tone.2. Press .

3. A menu o options will guide you in managing this eature. The prompts will enable you to activate anddeactivate the eature.

Call TraceCall Trace allows you to protect against oensive phone calls. It ensures that the number o your lastincoming caller is traced so that appropriate action may be taken against the harassing party.

The inormation provided by Call Trace will not be available to you directly but will instead be available only tolaw enorcement authorities possessing a valid subpoena or other valid legal authorization. I the call is lie-threatening, call your local law enorcement authorities immediately.

To Use Call Trace1. When you receive a harassing or oensive call, hang up immediately.2. Lit the receiver and listen or the dial tone.3. Press .4. Contact your local law enorcement agency or Comcast customer service or urther inormation.

Caller ID Blocking Per CallCaller ID Blocking Per Call is designed to ensure that your name and number are marked Private orAnonymous each time you activate this eature beore placing a call.

Caller ID Blocking Per Call may not be available on some calls, including calls to E911.To Activate Caller ID Blocking Per Call

1. Lit the receiver, listen or the dial tone, and press .2. When you hear a second dial tone, dial the number you wish to call.3. Your name and number will be blocked or the current call only.

Caller ID Blocking Per LineCaller ID Blocking Per Line is designed to ensure that your name and number are marked Private orAnonymous on every call you make rom your home. Otentimes individuals reject incoming calls that aremarked Private or Anonymous. You can temporarily cancel Caller ID Blocking Per Line so that you can callthese individuals. Caller ID Blocking Per Line will automatically be restored or the next call.

Comcast allows you to select either Caller ID Blocking Per Call or Caller ID Blocking Per Line. The deaultsetting is Caller ID Blocking Per Call. I you wish to change this to Caller ID Blocking Per Line, please callComcast customer service. Caller ID Blocking Per Line may not be available on some calls, including callsto E911.

To Deactivate Caller ID Blocking Per Line

1. Lit the receiver, listen or the dial tone, and press .2. When you hear a second dial tone, dial the number you wish to call.

3. Your name and number will appear on the called partys Caller ID display or the current call only.

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COMCAST ENHANCED VOICE MAILWith Comcast Enhanced Voice Mail, you get a whole new way to manage your voice mail. When youre awayrom home or i you just dont get to the phone in time, callers are able to leave you a message. The callercan even leave a message while youre on the phone. I you elect not to pick up an incoming call using Call

Waiting, the call will be redirected to voice mail. The next time you pick up your phone, you will hear a stutterdial tone indicating you have a message waiting. I your phone has a message waiting indicator light, it will belit when someone leaves a message.

Setting Up Voice MailThe rst time you call into your Comcast Enhanced Voice Mail, you must be at home in order to create a newpassword and a personalized greeting that callers will hear when they reach your voice mail.

To Set Up Your Voice Mail

1. From your home phone, dial or dial your home phone number.

2. A tutorial will guide you through the setup o your new voice mail service.3. Once youre in the system, listen careully to and ollow the recorded instructions. You will be prompted to

create a password, record your name and record a personalized greeting that callers will hear when theyreach your voice mail.

Accessing Voice MailFor your convenience, there are our dierent ways to do so.

Dial

1. From home dial .

2. Enter your password when prompted.

Dial Your Home Phone Number

1. From home dial your home phone number.2. Enter your password when prompted. or

1. When youre away rom home dial your home phone number.2. When your personal greeting begins to play, press .3. Enter your password when prompted.

Dial Your Voice Mail Access Number1. From home or when youre away rom home dial your voice mail access number.2. Press to conrm that your mailbox is on the system.3. You will be prompted to enter your mailbox number, which is your 10-digit home phone number.4. Enter your password when prompted.

I you do not have the voice mail access number, please contact Comcast customer service.

Check Your Voice Mail Online From Any Computer With Internet Access

1. Visit comcast.net.2. Click Voice Mail.

IfyoualsohaveComcastHigh-SpeedInternet,signinusingyourprimaryusernameandpassword. IfyoudoNOThaveComcastHigh-SpeedInternet,signinusingyour10-digithomephonenumber

and voice mail password.

Visit comcast.net/smartzone to learn more.

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Managing Voice MailOnce youve accessed your voice mail, you will be in the Main Menu. The Main Menu will provide you with aset o options to help you easily manage your voice mail messages. Once youve made a selection rom theMain Menu, listen careully to the recorded instructions or urther options.

From the Main Menu

Press to review your new messages. Ater youve listened to your new messages, you have the

ollowing options:

Press to replay the message.

Press to access the message envelope.

Press to orward the message to another Comcast Digital Voice subscriber.

Press to delete the message.

Press to reply to a message rom another Comcast Digital Voice subscriber.

Press to save the message.

Press to hear more options.

Press to ast-orward to the end o the message.

Press to delete the message while it is playing.

Press to mark the message unheard.

Press to skip the message.

Press to cancel the message playback and return to the previous menu.

Press to record a message and send it to another Comcast Digital Voice subscriber.Press to change your personal options. You then have the ollowing options:

Press or administrative options.

Press to skip your password when listening to messages rom home.

Press to manage your greetings.

Press to go back to the Main Menu.

Press to disconnect.

For more information about your Comcast Enhanced Voice Mail, goto comcast.com/voicemail.

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Important Please Read

For a complete listing of charges for Comcast Digital Voice and our standard terms

and conditions of service, please visit comcast.com/cdv/termsofservice.

Comcast Unlimited

Unlimitednationwidedirect-dialcallingfromyourhomephoneincludingcallstoCanada,PuertoRico,U.S.Virgin Islands, Guam, American Samoa and Saipan/N. Mariana Islands.

12popularcallingfeaturesplusvoicemail.Comcast Digital Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 44.95/mo.With Comcast Cable and Comcast High-Speed Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 39.95/mo.

Twice the Talk

Twophonelineswithunlimitednationwidedirect-dialcallingfromyourhomephoneincludingcallsto

Canada, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and Saipan/N. Mariana Islands. Theprimaryphonelineincludes12popularcallingfeaturesplusvoicemail.Comcast Digital Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 54.95/mo.With Comcast Cable and Comcast High-Speed Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 49.95/mo.Calling Features on Second Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 10.00/mo.

Local with More

Unlimitedlocaldirect-dialcallingfromyourhomephone,plusnationwidelongdistanceforjust5centsper minute. Visit comcast.com/callingarea to view the cities and phone numbers within your LocalCalling Area.

12popularcallingfeatures.Comcast Digital Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 34.95/mo.With Comcast Cable and/or Comcast High-Speed Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 24.95/mo.Comcast Enhanced Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 3.95/mo.Second Line without Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 10.00/mo.Second Line with Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 20.00/mo.

International Calling Plans 100minutespermonthtocallAsia,LatinAmerica,MexicoorWesternEurope.Seepage5fordetails.

300minutestocall100countrieswiththeWorldwideplan.Careree MinutesAsia* 100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 4.95/mo.Careree MinutesLatin America* 100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 9.95/mo.Careree MinutesMexico* 100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 4.95/mo.Careree MinutesWestern Europe* 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 4.95/mo.Careree MinutesWorldwide* 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 14.95/mo.*May not be available in all areas.

Monthly Service Charges

Modem Lease Fee (up to 2 phone lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . up to $ 3.50/mo.Modem Lease Fee (3 to 4 phone lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . up to $ 5.50/mo.Advanced Modem Lease Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 5.00/mo.Modem Replacement Fee (up to 2 lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 80.00Modem Replacement Fee (3 to 4 lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 120.00

Directory Listings*

Non-Published Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . up to $ 4.95/mo. per line

Non-Listed Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .up to $ 4.95/mo. per line*See page 4 or details. Not applicable to ax and computer lines.

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Directory Assistance (per call)Directory Assistance (limit 3 listings per call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1.50Directory Assistance with Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1.50International Directory Assistance ( limit 1 listing per call ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.99

Operator Services (per call)Operator-Handled Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2.49UsageforOperator-HandledCallperminute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.12International Operator Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.99

Other ChargesAdditional ees, charges, and surcharges may apply. For a complete listing o country-specic usage rates,local Directory Listing rates, all ees, charges, and surcharges, including charges or the installation or

change o service, please visit our website at comcast.com/cdv/termsoservice or call 1-800-COMCAST.

Services may not be available in all areas. I service is combined with Comcast High-Speed Internet, a single modem lease ee, atthe highest rate, will apply. Service is or residential customers only. Multiproduct discounts or Unlimited Package require continuoussubscription to all specifed Comcast products. Prices shown do not include ederal, state, or local regulatory ees, taxes, or surcharges; ourRegulatory Recovery Fee, which is not a tax or government mandate; or other applicable charges (e.g., per-call charges, operator servicecalls, installation, maintenance, or repair charges). Service is subject to the Comcast standard terms and conditions o service. Pricesshown are eective May 4, 2009 and are subject to change. Other restrictions apply. Please visit comcast.com/cdv/termsoservice oradditional inormation or contact us at 1-800-COMCAST.

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Set Up Voice Mail Dial rom your home phone. Followthetutorial.

Access Voice Mail Dial rom home. or Whileawayfromhome,dialyourhomephonenumber.

Press when your greeting begins. or Visitcomcast.net.

ClickVoiceMail. IfyoualsohaveComcastHigh-SpeedInternet,signinusingyourprimaryusernameandpassword.

IfyoudoNOThaveComcastHigh-SpeedInternet,signinusingyour10-digithomephonenumberandvoice mail password.

Visitcomcast.net/smartzone to learn more.

FEATURE TO ACTIVATE: TO DEACTIVATE:

Anonymous Call Rejection

Call Forwarding Selective

Call Forwarding

Call Return

Call Trace N/A

Call WaitingAutomatically activated unless

deactivated prior to call.

Call Screening

Caller ID Blocking Per CallAutomatically deactivated

once call is complete.

Caller ID Blocking Per Line Call 1-800-COMCAST to activate.

Repeat Dialing

Speed Dial 8 N/A

Voice Mail Access Number

15Quick Start Guide