comm barriers & overcoming those barriers

7/31/2019 Comm Barriers & Overcoming Those Barriers

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Welcome to

Managerial Communications

hk

Presenter: Prof. Rajsee Joshi

N.R. Institute of Business Management

GLS Institute of Computer Technology - MBA


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Topics Covered

Barriers to Effective Communication

Overcoming Communication Barriers


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What is EffectiveCommunication??

Jack and John are walking from religious service. Jack wonderswhether it would be all right to smoke while praying.John replies, "Why don't you ask the Priest?"So Jack goes up to the Priest and asks, "Priest, may I smokewhile I pray?"

The Priest says, "No, my son, you may not. That's utterdisrespect to our religion."Jack goes back to his friend and tells him what the good Priesttold him.John says, "I'm not surprised. You asked the wrong question. Letme try."And so John goes up to the Priest and asks, "Priest, may I praywhile I smoke?"To which the Priest eagerly replies, "By all means, my son. By allmeans."

Moral : The reply you get depends on the question you ask.


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Communication Barriers

Hurdles or problems that affect thetransmission of information fromthe sender to the receiver in thecommunication process are calledcommunication barriers.


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Physical Barriers

Noise

Environmental & Physical discomfort

Distraction & Ill health Poor Lighting


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Psychological Barriers

Prejudice

Know-it-all

Preconceived ideas Rigidity of thought

Disinterest

Cultural disparities


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Semantic Barriers

Use of unsuitable words

Improper sentence formation

Imprecise and ambiguous sentences Lack of clarity

Lack of comprehension

Not aware of the different meaningsof words


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Organizational Barriers

Processing of information fromseveral people

Delay in getting informationbecause of many transfers ofstations

Distortion of message because of

different sources


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Interpersonal Barriers

Attitude of the sender & receiver positive or negative

Wrongly timed message Listening skill

Partial & inattentive listening

Lack of attention while listening


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Attitude of Speaker

Attitudeof self

Attitude ofOthers

Personality Traits Comments onCommunication

Positive Positive Develops self-confidence,

understanding,empathy & optimism

Effective inCommunication

Positive Negative Trying to Convincethe audience

Aggressive incommunication

Negative Positive Lacks self-confidence& authenticity,derives support fromothers

Weak incommunication

Negative Negative Lacks self-confidence.Does not have clarity.Message

misinterpreted.

Confusion reflectsin communication.Communicates

without optimism.


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Interpersonal Relationship at WorkPlace

Relationship Objective forCommunication

Style

Colleagues Making requests forinformation, providing

information, cooperation

More in the nature ofcooperation and

participation.Subordinates Motivating to improve

efficiency, directing action,explaining tasks & projectsspecification & goals

Positive, polite &guiding tone

Superiors Making suggestions when

required,Being accountable,Suggesting, recommending& reporting

Positive, polite &

agreeable


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Overcoming Barriers to

Communication

Physical Barriers

Make suitable seating arrangements

Ensure audibility & visibility Provide environmental comfort

Proper posture


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Psychological Barriers

Plan & clarify ideas & opinions

Call attention & motivate thelistener

Use feedback process

Provide assistance to comprehend Time your message carefully


Communication


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Semantic Barriers

Use simple & precise language

Use suitable language Employ different methods of

communication

Avoid ambiguous & abstract words


Communication


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Organizational Barriers

Make it two-way process

Establish feedback system Use informal channel of

communication: grapevine

Provide information to theconcerned person

Avoid unnecessary information


Communication


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Interpersonal Barriers

Explain the importance of message

Attitude of the sender and receiver Prefer positive attitude

Create a climate of trust &

confidence


Communication


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1. Every time I have a meeting with Mr. Gupta, Iend up disagreeing with him about a particularissue.

2. Manager: Reeta, where is the report that Iasked you to submit on the financial matters ofthe company? Employee: I dont remember youasking me to submit a report.

3. Teacher: Students, why haven't you submitted

the assignment within the fortnight? Students:But you asked us to submit it bimonthly!

4. This room is horrible to work in. I am able tohear everyone around, and there is no scope

for privacy.

Exercise

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