committee for transportation mobility...

COMMITTEE FOR TRANSPORTATION MOBILITY & ACCESSIBILITY

Thursday, January 17, 2019

10:00 AM

VTA Conference Room B-106

3331 North First Street

San Jose, CA

AGENDA

COMMITTEE MISSION

The VTA Committee for Transportation Mobility and Accessibility provides guidance and perspective

to the Board of Directors on VTA transit and transportation accessibility matters to help ensure

complete access to all users in Santa Clara County, doing so by facilitating dialogue with,

representing and advocating the needs of the disabled and senior communities.

CALL TO ORDER

1. ROLL CALL

2. INTRODUCTION OF AUDIENCE MEMBERS

3. ORDERS OF THE DAY

4. PUBLIC PRESENTATIONS

This portion of the agenda is reserved for persons desiring to address the Committee on

any matter not on the agenda, within the Committee’s jurisdiction. Speakers are limited

to 2 minutes. The law does not permit Committee action or extended discussion on any

item not on the agenda except under special circumstances. If Committee action is

requested, the matter can be placed on a subsequent agenda. All statements that require a

response will be referred to staff for reply in writing.

5. Receive the Committee Staff Report. (Verbal Report)

MV Transportation Corrective Action Follow-up (Siedentopf) (Verbal Report)

October 8, 2018 Service Change Impact to Paratransit (Vogel) (Verbal Report)

Santa Clara Valley Transportation Authority

Committee for Transportation Mobility & Accessibility January 17, 2019

2016 Measure B update (Verbal Report)

CONSENT AGENDA

6. ACTION ITEM - Approve the Regular Meeting Minutes of November 8, 2018.

7. INFORMATION ITEM - Receive the FY2019 First Quarter Transit Operations

Performance Report.

8. INFORMATION ITEM - Receive a report on the January 14, 2019 service changes.

9. INFORMATION ITEM - Receive the Chief Operating Officer's Report.

REGULAR AGENDA

10. ACTION ITEM - Conduct voting to determine the Committee's chairperson, first vice

chairperson and second vice chairperson for 2019.

11. ACTION ITEM - Recommend that the VTA Board of Directors approve draft framework

of the proposed 2016 Measure B Innovative Transit Service Models Competitive Grant

Program.

12. DISCUSSION ITEM - Review and discuss the updated Paratransit Privacy Policy.

13. INFORMATION ITEM - Receive information on the new Proterra electric buses.

(Verbal Report)

REPORTS

14. Receive the Citizens Advisory Committee/Citizens Watchdog Committee Report.

(Verbal Report)

15. Receive the Chairperson's Report. (Verbal Report)

OTHER

16. INFORMATION ITEM - Receive workplan update.

17. ANNOUNCEMENTS

18. ADJOURN

Santa Clara Valley Transportation Authority

Committee for Transportation Mobility & Accessibility January 17, 2019

In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights

Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its

meetings for persons who have disabilities and for persons with limited English proficiency who

need translation and interpretation services. Individuals requiring ADA accommodations should

notify the Board Secretary’s Office at least 48-hours prior to the meeting. Individuals requiring

language assistance should notify the Board Secretary’s Office at least 72-hours prior to the

meeting. The Board Secretary may be contacted at (408) 321-5680 or

[email protected] or (408) 321-2330 (TTY only). VTA’s home page is www.vta.org

or visit us on www.facebook.com/scvta. (408) 321-2300: 中文 / Español / 日本語 /

ÇÑ±¹¾î / tiếng Việt / Tagalog.

All reports for items on the open meeting agenda are available for review in the Board

Secretary’s Office, 3331 North First Street, San Jose, California, (408) 321-5680, the Monday,

Tuesday, and Wednesday prior to the meeting. This information is available on VTA’s website

at http://www.vta.org and also at the meeting.

Committee for Transportation Mobility & Accessibility

Thursday, November 8, 2018

MINUTES

CALL TO ORDER

The Regular Meeting of the Committee for Transportation Mobility and Accessibility

(CTMA) was called to order at 10:00 a.m. by First Vice Chairperson Morrow in

Conference Room B-106, Santa Clara Valley Transportation Authority (VTA), 3331

North First Street, San Jose, California.

1. ROLL CALL

Attendee Name Title Status

Kathy Bonilla Member Present

Sara Court Member Present

Jeffery Darling Member Absent

Rowan Fairgrove Member Absent

Christine Fitzgerald Chairperson Absent

Cheryl Hewitt Member Absent

Melba Holliday Member Present

Jeffery Jokinen Member Absent

Tricia Kokes Second Vice Chairperson Present

John Macon Alternate Member N/A

Lupe Medrano Member Present

Laura Michels Member Absent

Alexandra Morris Member Present

Aaron Morrow First Vice Chairperson Present

Dilip Shah Member Present

Chaitanya Vaidya Member Absent

Lori Williamson Member Absent

* Alternates do not serve unless participating as a Member.

A quorum was present.

2. INTRODUCTION OF AUDIENCE MEMBERS

David Siedentopf, General Manager, MV Transportation; Holly Perez, Public

Information Officer; Inez Evans, Chief Operations Officer; Aiko Cuenco, Transportation

Planner III; Jason Kim, Senior Transportation Planner; Melissa Cerezo, Senior

Transportation Planner; Malahat Owrang, Transportation Planner III; Suet Nguyen,

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Committee for Transportation Mobility & Accessibility Minutes Page 2 of 7 November 8, 2018

Senior Management Analyst; , Lauren Rosiles, Management Analyst; and Leslie Garcia,

Office Specialist II.

3. ORDERS OF THE DAY

First Vice Chairperson Morrow noted that part of Agenda Item #5., MV Transportation

Corrective Action report would be heard following Agenda Item #13., North First Street

Light Rail Improvements.

M/S/C (Holliday/Bonilla) to approve the Orders of the Day.

RESULT: APPROVED [UNANIMOUS] – Orders of the Day MOVER: Melba Holliday, Member

SECONDER: Kathy Bonilla, Member

AYES: Bonilla, Court, Holliday, Kokes, Medrano Morris, Morrow, Shah

NOES: None

ABSENT: Darling, Fairgrove, Hewitt, Jokinen, Michels, Fitzgerald, Vaidya,

Williamson

4. PUBLIC PRESENTATIONS

First Vice Chairperson Morrow reported about an incident on bus route 81 where he was

denied boarding due to the operator being unable to secure his wheelchair.

Member Bonilla requested clarification on VTA's policy regarding service animals.

VTA staff noted they would provide to Member Bonilla at a future date, information

about VTA’s service animals.

First Chairperson Morrow requested a Member submit in writing to VTA staff, concerns

about receiving inconsistent scheduling times from customer service representatives.

5. Committee Staff Report

Aaron Vogel, Regional Transportation Services Manager and Staff Liaison, provided a

report, highlighting the following: 1) summary of actions the VTA Board of Directors

(Board) took at their November 1, 2018, meeting; 2) update on the Silicon Valley

Express Lanes Program Toll Ordinance; 3) the Next Generation of Clipper; 4) EZFare

mobile app; and 5) announced the Ad Hoc Financial Stability Committee will meet on

November 16, 2018.

Mr. Vogel introduced Suet Nguyen, Senior Management Analyst, who provided a brief

overview of the Mobility Assistance Program (MAP), highlighting: 1) program goals;

2) unmet transportation needs; and 3) implementation plan.

NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE

MOTION PASSED UNANIMOUSLY.

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CONSENT AGENDA

6. Regular Meeting Minutes of September 13, 2018

M/S/C (Kokes/Medrano) to approve the Regular Meeting Minutes of

September 13, 2018.

7. Transit Operations Performance Report - Annual- FY2018

M/S/C (Kokes/Medrano) to receive the FY2018 Annual Transit Operations

Performance Report.

8. Chief Operating Officer's Report

M/S/C (Kokes/Medrano) to receive the Chief Operating Officer's Report.

RESULT: APPROVED [UNANIMOUS] – Consent Agenda Items #6-8 MOVER: Tricia Kokes, Second Vice Chairperson

SECONDER: Lupe Medrano, Member


NOES: None

ABSENT: Darling, Fairgrove, Hewitt, Jokinen, Michels, Fitzgerald, Vaidya,

Williamson

REGULAR AGENDA

9. Election Process for 2019 Advisory Committee Leadership: Appoint Nomination

Subcommittee

Elaine Baltao, Board Secretary, provided an overview of the 2019 Advisory Committee

Leadership Election Process.

On order of First Vice Chairperson Morrow and there being no objection, Members

Morrow and Kokes were appointed to the Nomination Subcommittee to identify

Committee members interested in serving as the chairperson or vice chairperson for

2019.

10. Station Access Policy

Aiko Cuenco, Transportation Planner III, provided an overview of the staff report and

provided a presentation entitled “Station Access Policy,” highlighting: 1) Policy

Consistency; 2) Access Policies and Practices; 3) Station Access Policy; 4) Guiding

Principles; 5) Station Access Hierarchy; and 6) Next Steps.

Members of the Committee discussed the following: 1) the removal of shelters and

benches along bus route 23; 2) Americans with Disabilities Act (ADA); and

3) commended staff for streamlining the approach with other policies.

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VTA staff noted they would provide follow-up regarding removals of any benches and

shelters along bus route 23.

M/S/C (Medrano/Holliday) to recommend that the VTA Board of Directors adopt a

Station Access Policy for VTA.

RESULT: APPROVED [UNANIMOUS] – Regular Agenda #10 MOVER: Lupe Medrano, Member

SECONDER: Melba Holliday, Member


NOES: None

ABSENT: Darling, Fairgrove, Fitzgerald, Hewitt, Jokinen, Michels, Vaidya,

Williamson

11. VTA Land Use and Development Review Policy

Melissa Cerezo, Senior Transportation Planner, provided an overview of the staff report

and provided a presentation entitled “Land Use and Development Review Policy,”

highlighting: 1) Policy consistency; 2) Why are we creating this; 3) Policy Outreach;

4) Principles; 5) Strategies to Fulfill Principles; 6) Policy Tools; and 7) Next Steps.

Members of the Committee made the following comments: 1) key corridors being

impacted by the policy; and 2) noted the importance of trust and would like to see

cohesiveness across the various jurisdictions.

M/S/C (Bonilla/Holliday) to recommend that the VTA Board of Directors approve the

VTA Land Use and Development Review Policy.

RESULT: APPROVED [UNANIMOUS] – Regular Agenda #11 MOVER: Kathy Bonilla, Member

SECONDER: Melba Holliday, Member


NOES: None

ABSENT: Darling, Fairgrove, Fitzgerald, Hewitt, Jokinen, Michels, Vaidya,

Williamson

12. Proposed Design Guidance for Bike Lanes and Cycle Tracks at Bus Stops

Malahat Owrang, Transportation Planner III, provided an overview of the staff report.

Members of the Committee and staff had a robust discussion about the following: 1) bike

lanes in downtown San Jose; 2) any city ordinances or fines in place for bicyclists using

sidewalks; 3) concerns about raised platforms; 4) the use of at-grade crossings versus

raised platforms; and 5) individuals who have problems with inclines.

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Ms. Owrang reported that ADA guidelines were considered and the proposed design is a

guide for local agencies.

A Member of the Committee requested a joint meeting between CTMA members and

Bicycle & Pedestrian Advisory Committee Members to provide design feedback, noting

the need to collaborate with the bicyclist community to find common ground.

A subcommittee composed of First Vice Chairperson Morrow, Members Kokes and

Medrano was formed.

On order of First Vice Chairperson Morrow, and there being no objection, the

Committee received a report on VTA's draft design guidelines for accommodating bike

lanes and cycle tracks at bus stops.

13. North First Street Light Rail Improvements

Jason Kim, Senior Transportation Planner, provided an overview of the staff report and

provided a presentation entitled “North First Street Light Rail Improvements,”

highlighting: 1) Speeding up Light Rail; 2) VTA Strategic Plan; 3) Light Rail Maximum

Speeds; 4) Light Rail Actual Speeds; 5) Light Rail Operating Inefficiency Increasing;

6) Light Rail Operating Delays System wide; 7) North First Street and Delays; 8) Light

Rail Enhancement project; 9) Improving Signal Priority; 10) Adaptive Pedestrian

Detection; and 11) First and Tasman.

A Member of the Committee requested status of a referral from the September 2018

CTMA meeting regarding a request for a presentation about safety and the benefits of

using FLIR cameras; and further requested follow-up about a list of operational FLIR

cameras in the City of San Jose.


Committee received an update on the North First Street Light Rail Improvements.

The Agenda was taken Out of Order.

5. Committee Staff Report (continued)

MV Transportation Corrective Action

David Siedentopf, MV General Manager, provided a report on the following:

1) update on the service improvement plan; 2) overview of on-time compliance

efforts and recent performance improvement trends; 3) overview of call center

response time; and 4) customer service and management focus.

Mr. Vogel reported that VTA took action in response to CTMA’s feedback last

September. VTA’s goal is to have an open dialogue with the Committee; and

periodic improvement updates will be given to the Committee.

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Members of the Committee and staff engaged in discussion about the following:

1) changes to the service area in Fremont, resulting in increased fares; 2) the

various analysis VTA completed on service area changes and the impacts it would

have; 3) routing concerns; 4) tools used for tracking ridership; 5) improving

communication; and 6) batching process.

First Vice Chairperson Morrow would like the following brought back to the

Committee in January 2018: 1) improvements on the batching process; 2) the data

software used to track on-time performance and any improvements made; 3) plans

on improving training and communication with the disability community; and

4) the analysis VTA completed around service area changes and its impacts.

Member Kokes left the meeting at 11:57 a.m. and a Committee of the Whole was

declared.

REPORTS

14. Citizens Advisory Committee/Citizens Watchdog Committee Report

First Vice Chairperson Morrow reported CAC requested a presentation on the MV

Transportation paratransit corrective action plan.

15. Chairperson's Report

First Vice Chairperson Morrow reported about a conference call with Chairperson

Fitzgerald and VTA staff about emergency disaster plans for Santa Clara County and

how paratransit is utilized during an emergency disaster.

Mr. Vogel noted VTA hired a consultant to help develop the plan and will continue to

provide Committee updates.

OTHER

16. Committee Work Plan

Mr. Vogel informed the Committee on items scheduled for the January meeting.

First Vice Chairperson Morrow discussed a possible workshop in the future to discuss

paratransit data being used publicly for better transparency with the VTA Access

Paratransit Program.


Committee reviewed the Committee Work Plan.

17. ANNOUNCEMENTS

There were no Announcements.

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18. ADJOURNMENT

On order of First Vice Chairperson Morrow and there being no objection, the

Committee meeting was adjourned at 12:04 p.m.

Respectfully submitted,

Theadora Abraham, Board Assistant

VTA Office of the Board Secretary

6

Date: November 1, 2018

Current Meeting: January 17, 2019

Board Meeting: n/a

BOARD MEMORANDUM

TO: Santa Clara Valley Transportation Authority


THROUGH: General Manager, Nuria I. Fernandez

FROM: Chief Operating Officer, Inez Evans

SUBJECT: Transit Operations Performance Report - Q1 FY 2019

FOR INFORMATION ONLY

BACKGROUND:

The FY2019 First Quarter Transit Operations Performance Report presents the first fiscal

quarter's year-to-date (July 2018-September 2018) key performance information for VTA

Operations. This report is routinely produced after each quarter and at the end of the fiscal year.

DISCUSSION:

Ridership (page 6 of the report)

Bus ridership for the first quarter of FY2019 (July 2018- September 2018) totaled 6.8 million, a

decrease of 4.0% compared to the same period in FY2018 (July2017-September 2017). Average

weekday ridership was 88,671, down 3.3 % compared to the same period in FY2018.

Light rail recorded 2.2 million boardings during the first quarter of FY2019, an increase of 0.4%

compared to the same period of the prior fiscal year. Average weekday ridership was 28,739, up

2.2% compared to the first quarter of FY2018.

Overall, the 9.0 million system ridership (bus and rail) was down 2.9%. Average weekday

ridership decreased 2.0%, from 119,819 in the first quarter of FY2018 to 117,410 in this fiscal

year’s first quarter.

Special Event Service: A total of fifteen stadium events occurred in the first quarter of FY2019

- nine at Avaya Stadium and six at Levi’s Stadium. Events at Levi’s Stadium were two pre-

season 49ers football games, one regular 49ers game, and two international soccer matches. A

total of 60,052 riders took VTA to Levi’s stadium during the six major events, averaging 10,009

per event.

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Levis Stadium events

Year Month Riders Events Average per event

2018 July 8,144 1 8,144

2018 August 30,808 3 10,269

2018 September 21,100 2 10,550

Totals 60,052 6 10,009

Key Performance Indicators (page 5 of the report)

Service reliability performance for the system (both bus and light rail) in the first quarter of

FY2019 was 99.66%, which exceeded the established goal. Bus on-time performance was

86.6%, slightly higher than the same period last year (86.1%). Light rail on-time performance

was 84.2% in the first quarter of FY2019, slightly lower than last year’s 84.7%.

Bus recorded 12,585 miles between major mechanical schedule losses in the first quarter of

FY2019, 2.8% higher than the same period last year and exceeded the established goal of 8,000

miles. Light rail recorded 57,981 miles between major mechanical schedule losses, 76.7% higher

than last year and exceeded the goal of 25,000 miles.

Absenteeism goals were not met except for Light Rail Maintenance and Way, Power & Signal

personnel.

Paratransit (page 21 of the report)

Through the first three months of FY 2019, the total Paratransit ridership was 131,731, down

2.8% compared to the same period last year. The fiscal year to date net operating cost for ADA

Paratransit services for FY2019 was $5,358,449, an 11.47% decrease from the same period last

year. The net operating cost per Paratransit passenger trip (including eligibility costs) for the first

quarter of FY2019 was $40.51, an 11.47% decrease from the $45.76 reported for the same period

last year. Five of the 13 performance indicators were met.

Contract Performance Indicators for Q1 2019

Performance Indicators Goal FY19 Actual YTD Met

Goal

Passengers Per Hour [PPH] >=2.0 1.5 No

On-Time Performance [OTP] >=

92.0%

89.07% No

Net Cost per Passenger <=$38.0

0

$40.51 No

OTP First Pick-Up >=95% 96.93% Yes

OTP be there By Time >=90.0

%

87.86% No

Excessively Late Trips <=0.10

%

0.94% No

Missed Trips 0 199 No

Call Center Telephone Hold Times (Minutes) <=1:30 1:46 No

Abandoned Telephone Calls <=3% <=3% 6.27% No

Complaints per 1,000 Passenger Trips <=1 <=1 0.98 Yes

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Preventable Accidents (Per 100,000 Revenue

Miles)

<=0.75 0.46 Yes

Preventable Maintenance Inspections On-Time 100% 100% Yes

ADA Eligibility Certification within 21 Days 100% 100% Yes

Inter-Agency Partners and Contracted Services (page 6 of the report)

VTA’s Inter-agency partners and contracted services recorded ridership decreases, with the

exception of Caltrain, ACE and ACE shuttles:

Dumbarton Express ridership was 67,052, down 1.1%.

Highway 17 Express ridership was 66,524, down 4.2%.

Monterey-San Jose Express ridership was 5,045, down 11.4 %.

ACE ridership was 380,448, up 10.4%.

Caltrain ridership was 4,955,705, up 2.3%.

CE shuttle ridership was 113,884, up 7.9%.

Paratransit ridership was 131,731, down 2.8%.

Prepared By: Lalitha Konanur

Memo No. 6764

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Transit Operations Performance Report FY2019 First Quarter Report (July 01, 2018-September 30, 2018)

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Transit Operations Performance Report

First Quarter FY 2019 Report (July 1, 2018 – September 30, 2018)

7.a

Santa Clara Valley Transportation AuthorityFY2018 First Quarter Transit Operations Performance Report(July 01, 2018 - Sept. 30, 2018)

TABLE OF CONTENTS page

Executive SummarySummary of Performance 1Event Highlights 3

Key Performance Indicators 5

Ridership Summary 6

Route details 7

Route PerformanceBoardings Per Revenue Hour 8Average Peak Load (Express) 12Route Productivity 13

Paratransit Operating Statistics 21

Glossary

Prepared by: Operations Analysis, Reporting & Systems

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Executive Summary

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2019 First Quarter Transit Operations Performance Report (July 1, 2018 –September 30, 2018) SUMMARY OF PERFORMANCE

Ridership (page 6 of the report)

Bus ridership for the first quarter of FY2019 (July 2018- September 2018) totaled 6.8 million, a decrease of 4.0% compared to the same period in FY2018 (July2017-September 2017). Average weekday ridership was 88,671, down 3.3 % compared to the same period in FY2018.

Light rail recorded 2.2 million boardings during the first quarter of FY2019, an increase of 0.4% compared to the same period of the prior fiscal year. Average weekday ridership was 28,739, up 2.2% compared to the first quarter of FY2018.

Overall, the 9.0 million system ridership (bus and rail) was down 2.9%. Average weekday ridership decreased 2.0%, from 119,819 in the first quarter of FY2018 to 117,410 in this fiscal year’s first quarter.

Special Event Service: A total of fifteen stadium events occurred in the first quarter of FY2019 - nine at the Avaya Stadium and six at the Levi’s Stadium. Events at Levi’s Stadium were two pre-season 49ers football games, one regular 49ers games, and two international soccer matches. A total of 60,052 riders took VTA to the Levi’s stadium during the six major events, averaging 10,009 per event.

Levis Stadium events Year Month Riders Events Average per event2018 July 8,144 1 8,144 2018 August 30,808 3 10,269 2018 September 21,100 2 10,550 Totals 60,052 6 10,009

Key Performance Indicators (page 5 of the report)

Service reliability performance for the system (both bus and light rail) in the first quarter of FY2019 was 99.66%, which exceeded the established goal. Bus on-time performance was 86.6%, slightly higher than the same period last year (86.1%). Light rail on-time performance was 84.2% in the first quarter of FY2019, slightly lower than last year’s 84.7%.

Bus recorded 12,585 miles between major mechanical schedule losses in the first quarter of FY2019, 2.8% higher than the same period last year and exceeded the established goal of 8,000 miles. Light rail recorded 57,981 miles between major mechanical schedule losses, 76.7% higher than last year and exceeded the goal of 25,000 miles.

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7.a

Absenteeism goals were not met except for Light Rail Maintenance and Way, Power & Signal personnel.

Paratransit (page 21 of the report)

Through the first three months of FY 2019, the total Paratransit ridership was 131,731 down 2.8% compared to the same period last year. The fiscal year to date net operating cost for ADA Paratransit services for FY2019 was $5,358,449, an 11.47% decrease from the same period last year. The net operating cost per Paratransit passenger trip (including eligibility costs) for the first quarter of FY2019 was $40.51, an 11.47% decrease from the $45.76 reported for the same period last year. Five of the 13 performance indicators were met.

Contract Performance Indicators for Q1 2019

Performance Indicators Goal FY19 Actual

YTD Met Goal

Passengers Per Hour [PPH] >=2.0 1.5 No On-Time Performance [OTP] >= 92.0% 89.07% No Net Cost per Passenger <=$38.00 $40.51 No OTP First Pick-Up >=95% 96.93% Yes OTP be there By Time >=90.0% 87.86% No Excessively Late Trips <=0.10% 0.94% No Missed Trips 0 199 No Call Center Telephone Hold Times (Minutes) <=1:30 1:46 No Abandoned Telephone Calls <=3% <=3% 6.27% No Complaints per 1,000 Passenger Trips <=1 <=1 0.98 Yes Preventable Accidents (Per 100,000 Revenue Miles) <=0.75 0.46 Yes Preventable Maintenance Inspections On-Time 100% 100% Yes ADA Eligibility Certification within 21 Days 100% 100% Yes

Inter-Agency Partners and Contracted Services (page 6 of the report)

VTA’s Inter-agency partners and contracted services recorded ridership decreases, with the exception of Caltrain, ACE and ACE shuttles:

Dumbarton Express ridership was 67,052, down 1.1%. Highway 17 Express ridership was 66,524, down 4.2%. Monterey-San Jose Express ridership was 5,045, down 11.4 %. ACE ridership was 380,448, up 10.4%. Caltrain ridership was 4,955,705, up 2.3%. CE shuttle ridership was 113,884, up 7.9%. Paratransit ridership was 131,731, down 2.8%.

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2019 First Quarter Transit Operations Performance Report (July 1, 2018 to September 30, 2018) This section shows events that can affect normal service operations and system ridership. Ridership historically follows employment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions.

July 2, 2018 – Service Changes

July 4, 2018 – Major fireworks show at Discovery Meadow in downtown San Jose. Two other major fireworks shows – one at California’s Great America Theme Park in Santa Clara, and another at Lake Almaden Park in San Jose July 11, 2018 - Harry Styles Concert at SAP July 12, 2018 – Music in the Park July 22, 2018 – Levi’s Stadium: SJ Earthquakes Vs. Manchester United July 22, 2018 - Line 251 Permanently moved to Warm Springs BART July 25, 2018 - Earthquakes vs. Seattle Sounders at Ayaya Stadium July 28 and 29, 2018 – Gilroy Garlic Festival July 2018 – Unleaded fuel averaged $3.69 a gallon

August 4, 2018 – Levi’s Stadium: AC Milan vs. F.C. Barcelona August 9, 2018 – Levi’s Stadium: SF 49ers vs. Dallas Cowboys (Pre-Season) August 10, 2018 - San Jose Jazz Summer Fest 2018 August 18, 2018 - Earthquakes vs. Toronto FC at Avaya Stadium August 20, 2018 – Schools starts to reopens

August 24, 2018 - Music in the Park (Series)

August 24, 2018 – Spare the Air day

August 25, 2018 - Earthquakes vs. Vancouver at Avaya Stadium

August 30, 2018 – Levi’s Stadium: SF 49ers vs. Los Angeles Chargers (Pre-Season)

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August 2018 – Unleaded fuel averaged 3.64 a gallon

September 4, 2018 - U.S. Women’s National Team vs. Chile at Avaya Stadium September 8, 2018 - Game of Thrones Live Concert Experience at SAP Center September 12, 2018 – Foo Fighters Concert at SAP Center September 16, 2018 – Levi’s Stadium: SF 49ers vs. Detroit Lions September 18, 2018 - Sharks vs. Anaheim (Pre-Season) at SAP Center September 23, 2018 - Viva Calle at San Jose September 27, 2018 – Sharks vs. Calgary Flames SAP Center September 29, 2018 – Levi’s Stadium: Jay-Z & Beyoncé Concert September 2018 – Unleaded fuel averaged 3.67 a gallon

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7.a

Key Performance

Indicators

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITYKEY PERFORMANCE INDICATORSFY2019 First Quarter Transit Operations Performance Report(July 01, 2018 - Sept. 30, 2018)

FY 2016Annual

FY 2017Annual

FY 2018Annual

FY 2019 Q1Met Goal? FY 2019 Goals

SYSTEM (Bus & Light Rail)Total Boarding Riders (in millions) 42.92 38.19 36.56 9.01 No 10.16>= Average Weekday Boarding Riders 137,317 124,002 118,631 117,410 No 131,927>= Boardings per Revenue Hour 29.7 25.5 24.3 23.6 No 24.7>= Percent of Scheduled Service Operated 99.64% 99.65% 99.68% 99.66% YES 99.55%>=

Miles Between Major Mechanical Schedule Loss1 10,655 11,303 12,458 13,709 YES 9,243>= Miles Between Chargeable Accidents 168,454 112,974 112,718 197,800 YES 113,071>= Passenger Concerns per 100,000 Boardings 21.0 21.7 18.5 16.8 No 10.6<=

BUS OPERATIONSTotal Boarding Riders (in millions) 32.20 29.06 28.05 6.80 No 7.60>= Average Weekday Boarding Riders 104,009 94,740 91,270 88,671 No 99,070>= Boardings per Revenue Hour 24.7 21.4 20.6 19.8 No 20.7>= Percent of Scheduled Service Operated 99.60% 99.62% 99.66% 99.63% YES 99.50%>=

Miles Between Major Mechanical Schedule Loss1 10,011 10,579 11,768 12,585 YES 8,032>= Miles Between Chargeable Accidents 153,146 102,623 103,607 183,652 YES 100,388>= On-time Performance 85.8% 86.3% 86.4% 86.6% No 92.5%>= Operator Personal Time-off 7.6% 8.3% 10.5% 10.7% No 10.0%<= Maintenance Personal Time-off 5.5% 6.9% 7.0% 9.5% No 8.0%<= Passenger Concerns per 100,000 Boardings 22.4 23.9 20.0 18.6 No 11.8<=

LIGHT RAIL OPERATIONSTotal Boarding Riders (in millions) 10.72 9.13 8.51 2.20 No 2.56>= Average Weekday Boarding Riders 33,308 29,262 27,361 28,739 No 32,857>= Boardings per Revenue Hour 76.6 65.5 59.4 59.7 YES 57.4>= Percent of Scheduled Service Operated 99.97% 99.96% 99.96% 99.98% YES 99.90%>=

Miles Between Major Mechanical Schedule Loss1 23,528 26,707 25,173 57,981 YES 31,071>=

Miles Between Chargeable Accidents2 1,117,584 747,792 448,004 579,805 YES 579,805>= On-time Performance 77.5% 84.3% 84.7% 84.2% No 95.0%>= Operator Personal Time-off 7.7% 8.4% 9.8% 10.6% No 10.0%<= Maintenance Personal Time-off 4.1% 4.9% 4.4% 5.3% YES 8.0%<= Way, Power, & Signal Personal Time-off 8.7% 8.5% 4.1% 5.0% YES 8.0%<= Passenger Concerns per 100,000 Boardings 16.8 14.7 13.7 10.9 No 2.8<= Fare Evasion Rate 2.8% 2.1% 2.4% 2.5% YES 5.0%<=

PARATRANSIT Passengers per Revenue Hour³ 2.20 1.70 1.60 1.55 No 2.00>= Net Cost per Passenger $30.24 $39.34 $36.37 $40.51 No $38.00<= Ontime Performance 90.9% 91.9% 87.7% 89.1% No 92.0%>=

OTP First Pick-Up3 97.0% 96.9% YES 95.0%>=

OTP Be There By Time3 88.3% 87.9% No 90.0%>=

Excessively Late Trips 3 1.05% 0.94% No 0.01%<=

Missed Trips 3 745 199 No 0<= Complaints per 1,000 passenger Trips 0.68 100.0% 1.03 0.98 YES 1.0<= Calls Response Time (minutes)³ 0:58 0:03 1:55 1:46 No 1:30<= Abandoned Telephone Calls 3 1.40 1.03 10.1% 6.3% No 3.0%<= ADA Eligibility Certification within 21 Days 100.0% 1.00 100.0% 100.0% YES 100.0%= Preventative Maintenance Inspections Ontime 100.0% 1.00 100.0% 100.0% YES 100.0%= Preventable Accidents (per 100,000 Revenue Miles)3

0.68 0.46 YES 0.75<= j p g pNote: Ridership goals were developed using budget projections.1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns.2 Goal is no more than one chargeable accident in a year.3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2018

5

7.a

Ridership Summary

7.a

SANTA CLARA VALLEY TRANSPORTATION AUTHORITYRIDERSHIP SUMMARY(Directly Operated, Inter-Agency Partners, and Contracted Services)FY2019 First Quarter Transit Operations Performance Report

(July 01, 2018 - Sept. 30, 2018)

FY2019 FY2018 % Change

Directly Operated ServicesBus 6,804,820 7,085,148 -4.0% Average Weekday Riders 88,671 91,687 -3.3%

Light Rail 2,202,141 2,192,785 0.4% Average Weekday Riders 28,739 28,132 2.2%

Total Directly Operated Services 9,006,961 9,277,933 -2.9% Average Weekday Riders 117,410 119,819 -2.0%

Inter-Agency Partners

Dumbarton Express 67,052 69,447 -3.4% Average Weekday Riders 1,064 1,076 -1.1%

Highway 17 Express 66,524 69,447 -4.2% Average Weekday Riders 810 854 -5.2%

Monterey-San Jose Express 5,045 5,697 -11.4% Average Weekday Riders 43 49 -12.2%

Altamont Commuter Express (ACE) 380,448 344,613 10.4% Average Weekday Riders 5,470 5,397 1.4%

Caltrain 4,955,705 4,845,297 2.3% Average Weekday Riders 64,226 62,106 3.4%

Caltrain Shuttles (in Santa Clara County) 426,641 465,152 -8.3% Average Weekday Riders 6,666 7,268 -8.3%

Contracted ServicesParatransit* 131,731 135,705 -2.9% Average Weekday Riders 1,801 1,844 -2.3%

ACE Shuttles 113,884 105,523 7.9% Average Weekday Riders 1,801 1,844 -2.3%

Total Contracted / Inter-Agency 3,001,741 2,951,550 1.7%

Combined Total Ridership (in Santa Clara County) 1 12,008,702 12,229,483 -1.8%1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included.*Data through Fenruary 2018

6

7.a

Route Destination Route Destination

10Santa Clara Transit Ctr.-San Jose International Airport-Metro/Airport LRT Station

70 Capitol LRT Station-Great Mall/Main Transit Ctr.

12San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Flea Market

71Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via White Rd.

13Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station

72 Senter & Monterey-Downtown San Jose

14Gilroy Transit Ctr. to St. Louise Hospital via Camino Arroyo

73 Snell/Capitol-Downtown San Jose

16 Morgan Hill Civic Ctr. to Burnett Ave. 77 Eastridge Tran Ctr-Great Mall/Main Trans Ctr via King Rd

17 Gilroy Transit Ctr. to St. Louise Hospital via Murray Ave. 81 Moffett Field/Ames Ctr.-San Jose State University

18 Gilroy Transit Ctr. to Gavilan College 82 Westgate-Downtown San Jose19 Gilroy Transit Ctr. to Wren & Mantelli 88 Palo Alto Veteran's Hospital-Middlefield & Colorado

22Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El Camino

88 L and 88MPalo Alto Veteran's Hospital-Middlefield & Colorado (Scholl day only)

23DeAnza College-Alum Rock Transit Ctr. via Stevens Creek

89California Ave. Caltrain Station-Palo Alto Veteran's Hospital

25DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr.

101 Camden & Hwy 85-Palo Alto

26Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr.

102 South San Jose-Palo Alto

27 Good Samaritan Hospital-Kaiser San Jose 103 Eastridge Transit Ctr.-Palo Alto31 Evergreen Valley College-Eastridge Transit Ctr. 104 Penitencia Creek Transit Ctr.-Palo Alto32 San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline34 San Antonio Shopping Ctr.-Downtown Mountain View 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park35 Downtown Mountain View-Stanford Shopping Ctr. 122 South San Jose-Lockheed Martin/Moffett Park37 West Valley College-Capitol LRT Station 140 Fremont BART-Mission College & Montague Expwy.

39 The Villages-Eastridge Transit Ctr. 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr.

40Weekday/Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline

180 Great Mall/Main Transit Ctr/Aborn&White-Fremont BART

42Weekday-Kaiser San Jose-Evergreen Valley College Sat-Santa Teresa LRT-Monterey & Senter

181San Jose Diridon Transit Ctr.-Fremont BART via Great Mall/Main Transit Ctr. late evenings & weekends

45 Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 182 Palo Alto-IBM/Bailey Ave.

46 Great Mall/Main Transit Ctr.-Milpitas High School 185 Gilroy Transit Ctr.-Mountain View47 Great Mall/Main Transit Ctr.-McCarthy Ranch 200 Tasman & Baypointe-Mountain View Station

48Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester Blvd.

201 DASH SJ Diridon Stn-Downtown SJ LRT Stations

49Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos Blvd.

52 Foothill College-Downtown Mountain View 251 Fremont BART-Levi's Stadium (Event Service Only)

53 West Valley College-Sunnyvale Transit Ctr.

54 De Anza College-Sunnyvale/Lockheed Martin Trans Ctr.

55 De Anza College-Great America 304 South San Jose-Sunnyvale Transit Ctr. via Arques

55XFremont High School-Lakewood Village (School Days Only)

321Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett Park

57 West Valley College-Great America via Quito Rd. 323 De Anza College-Downtown San Jose

58 West Valley College-Alviso via Fruitvale 328 Almaden Expy/Via Valiente-Lockheed Martin/Moffett Pk60 Winchester Transit Ctr.-Great America 330 Almaden Expy. & Via Valiente-Tasman Drive

61 Good Samaritan Hospital-Sierra & Piedmont via Bascom 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr.

62 Good Samaritan Hospital-Sierra & Piedmont via Union LRT Line 902 - Mountain View-Winchester

63 Almaden Expy & Camden-San Jose State University Line 901 - Alum Rock-Santa Teresa

64Almaden LRT Station-McKee & White via Downtown San Jose

Line 900 - Ohlone/Chynoweth-Almaden

65 Kooser & Blossom Hill-13th & Hedding 970Highway 17 Express - Santa Cruz & Scotts Valley-San Jose Diridon Transit Ctr.

66Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose

971 Dumbarton Express - Union City BART-Palo Alto

68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 972 Monterey-San Jose Express (MST55)

Route Listing

Master destination list for the timeguides, frequency chart, web site & timeguide effective date list.

7

7.a

Route Performance

7.a

SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

Weekday Boardings per revenue hourFY2019 First Quarter Transit Operations Performance Report

22.1

13.2

22.9

25.5

23.3

21.6

22.9

20.4

25.3

23.4

16.4

18.0

18.4

19.4

22.5

23.2

25.5

28.2

522

323

77

73

72

71

70

68

66

64

62

61

60

55

26

25

23

22

CoreStandard: 21.8 boardings

per rvenue hour

19.3

21.4

14.6

14.8

12.8

19.0

21.0

23.0

10.5

26.6

14.6

13.3

18.0

14.5

18.7

89

82

81

63

58

57

54

53

52

46

40

35

31

27

10

Local Standard: 17.6 boardings

per revene hour

29.1

9.1

14.8

13.2

9.0

13.1

12.7

12.9

18.4

12.6

9.1

14.9

13.1

13.1

8.8

15.6

9.0

10.6

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 50.0

201

200

88

65

49

48

45

42

39

37

34

32

19

18

17

16

14

13

Community BusStandard: 15.0 boardings

per revenue hour

25.9ACEShuttles

Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA-based only.

87.a


Weekday Boardings per revenue hourFY2019 First Quarter Transit Operations Performance Report

56.9

74.8

43.0

0 10 20 30 40 50 60 70 80

ExpressStandard: is 60% Maximum

Load Factor

Light RailStandard: 58.2

boardingsper revenue train hour

* Line 900 is the Ohlone/Chynoweth – Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line.

11.2

8.9

11.3

13.8

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 50.0

LimitedStandard 15.0 Boarding Per

Revenue Hour

97.a


Saturday Boardings per revenue hourFY2019 First Quarter Transit Operations Performance Report

44.9

43.3

33.5

0 10 20 30 40 50 60 70 80 90 100

902*

901*

900*Light Rail

Standard: 40.6 boardingsper revenue train hour

13.2

7.9

10.8

14.5

14.9

13.0

11.3

8.7

12.7

11.3

13.6

16.0

20.1

82

81

63

57

54

47

46

40

35

31

27

12

10

4.9

8.8

7.7

6.2

9.9

12.0

11.9

4.9

9.7

0 10 20 30 40 50 60

200

49

48

42

39

32

19

17

14


per revenue hour


per revenue hour

* Line 900 is the Ohlone/Chynoweth – Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line.

16.4

8.1

20.2

16.5

14.3

18.7

19.3

18.2

19.9

16.2

15.7

14.2

15.0

11.7

16.6

21.5

20.0

22.3

522

323

77

73

72

71

70

68

66

64

62

61

60

55

26

25

23

22


per revenue hour

107.a


Sunday Boardings per revenue hourFY2019 First Quarter Transit Operations Performance Report

45.2

43.9

34.5

0 10 20 30 40 50 60 70 80

902*

901*

900*

Light RailStandard 41.2 boardings

per revenue train hour

16.4

9.7

21.1

19.6

18.6

24.1

20.2

17.3

21.0

16.3

14.0

12.7

14.8

14.2

17.2

24.3

21.2

22.9

522

323

77

73

72

71

70

68

66

64

62

61

60

55

26

25

23

22


per revenue hour

16.0

10.3

13.7

13.8

20.9

11.3

14.5

10.3

15.1

19.4

20.2

82

63

57

54

47

40

35

31

27

12

10


per revenue hour

6.6

8.4

6.8

21.2

12.7

6.0

9.0

0 5 10 15 20 25 30 35 40 45 50

200

49

48

39

19

17

14


per revenue hour

* Line 900 is the Ohlone/Chynoweth – Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line

117.a

Saturday / Sunday


Express Routes Average Peak Load

FY2019 First Quarter Transit Operations Performance Report

Weekday

29.7%

50.5%

44.5%

36.8%

27.6%

35.5%

35.5%

19.7%

36.3%

17.4%

37.6%

37.6%

17.1%

26.2%

33.6%

10.8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

101

102

103

104

120

121

122

140

168

180

181

182

185

DB

Hwy 17

MST 55

ExpressStandard: 60% Peak Load

Note: HWY 17, MST and DB are not considered in the calculation of the standard which isVTA- based only.

Saturday, 36.1%

Sunday, 29.2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

181

181

127.a

Boardings per Revenue Hour by Time Period(July 01, 2018 - Sept. 30, 2018)

Core Routes

WEEKDAYROUTE PEAK MIDDAY OFF PEAK TOTAL

22 28.5 30.3 24.7 28.2

23 25.3 27.8 19.4 25.5 Weekday Service Periods25 23.5 23.1 20.9 23.2 Peak 5:00 AM to 9:00 AM &26 23.2 23.5 15.3 22.5 2:30 PM to 6:30 PM55 19.4 21.4 13.5 19.4 Midday 9:00 AM to 2:30 PM60 17.7 20.9 14.7 18.4 Off Peak 6:30 PM to 5:00 AM61 17.8 19.9 10.6 18.0

62 16.0 18.3 11.1 16.4

64 23.8 24.9 13.7 23.4

66 24.2 28.3 20.8 25.3

68 19.8 22.3 17.7 20.4

70 21.9 24.7 17.8 22.9

71 19.7 28.2 18.6 21.6

72 25.4 22.4 14.2 23.3

73 25.3 28.6 14.4 25.5

77 21.2 25.7 19.5 22.9

323 13.6 13.2 10.8 13.2 Legend:522 23.5 20.7 20.4 22.1 Below standard

Standard 21.7 23.6 16.6 21.8 No Service

13

7.a


Core Routes

SATURDAYROUTE AM BASE Evening Late Night TOTAL

22 28.0 25.4 23.6 25.3 25.723 23.4 24.0 19.7 21.4 23.1 Saturday Service Periods25 24.3 23.4 19.5 16.4 23.0 AM 12:00 AM to 9:00 AM26 21.4 17.6 19.9 0.0 18.5 Base 9:00 AM to 6:00 PM55 13.9 13.1 13.6 0.0 13.2 Evening 6:00 PM to 10:00 PM60 17.8 16.0 15.3 0.0 16.1 Late night 10:00 PM to 12:00 AM61 15.7 16.4 11.8 0.0 15.562 14.8 14.6 12.3 0.0 14.364 16.8 17.9 15.1 11.3 17.366 23.8 21.8 21.5 14.0 21.968 24.9 18.1 21.1 17.3 19.470 25.4 21.4 21.8 11.6 21.971 30.1 21.1 18.3 0.0 21.572 17.0 21.2 13.0 7.4 18.573 17.7 23.0 13.2 8.9 20.077 22.7 23.0 18.0 0.0 22.5

323 10.5 10.5 8.7 0.0 10.3522 17.6 18.2 16.5 17.0 17.8

Standard 20.3 19.3 16.8 15.1 18.9

SUNDAYROUTE AM BASE Evening Late Night TOTAL

22 26.5 22.0 22.4 21.2 22.9 Sunday Service Periods23 22.1 20.8 23.1 15.7 21.2 AM 12:00 AM to 9:00 AM25 24.1 25.7 18.5 16.7 24.3 Base 9:00 AM to 6:00 PM26 19.0 17.4 12.0 0.0 17.2 Evening 6:00 PM to 10:00 PM55 14.7 13.8 16.1 0.0 14.2 Late night 10:00 PM to 12:00 AM60 16.0 14.5 15.6 0.0 14.8

61 13.5 12.9 9.9 0.0 12.7

62 17.2 13.6 12.3 0.0 14.0

64 18.4 16.5 13.6 0.0 16.3

66 24.0 19.5 26.0 0.0 21.0

68 20.7 16.3 20.6 14.2 17.3

70 24.9 19.8 17.8 14.0 20.2

71 31.0 22.7 25.3 0.0 24.1

72 19.8 19.5 14.4 31.0 18.6

73 18.1 19.5 22.1 14.5 19.6

77 24.9 21.2 13.5 0.0 21.1323 0.0 9.7 13.4 0.0 9.7 Legend:522 19.1 14.5 25.5 0.0 16.4 Below standard

Standard 20.8 17.8 17.9 18.2 18.1 No Service

14

7.a


Local Routes


10 19.3 19.7 16.1 18.7

27 13.6 17.0 9.5 14.5 Weekday Service Periods

31 17.8 21.1 8.1 18.0 Peak 5:00 AM to 9:00 AM &

35 13.8 13.0 12.4 13.3 2:30 PM to 6:30 PM

40 14.6 15.7 8.0 14.6 Midday 9:00 AM to 2:30 PM

46 26.0 28.7 16.9 26.6 Off Peak 6:30 PM to 5:00 AM

47 18.4 22.0 14.3 19.2

52 9.4 12.9 4.9 10.5

53 24.9 20.2 0.0 23.0

54 24.4 18.2 17.3 21.0

57 18.0 21.3 15.2 19.0

58 14.3 8.7 15.2 12.8

63 15.2 15.0 11.3 14.8

81 15.0 14.1 10.9 14.6

82 22.8 21.2 14.0 21.4 Legend:

89 21.3 14.7 0.0 19.3 Below standard

Standard 18.1 17.7 15.0 17.6 No Service

15

7.a


Local Routes

SATURDAYROUTE AM BASE Evening Late Night TOTAL

10 11.5 22.5 24.0 10.8 20.112 0.0 16.1 13.3 0.0 16.0 Saturday Service Periods27 4.4 17.9 10.1 0.0 13.6

31 7.5 12.6 17.6 0.0 11.3 AM 12:00 AM to 9:00 AM

35 8.2 13.4 13.1 0.0 12.7 Base 9:00 AM to 6:00 PM

40 8.0 8.8 10.8 0.0 8.7 Evening 6:00 PM to 10:00 PM

46 0.0 11.1 0.0 0.0 11.3 Late night 10:00 PM to 12:00 AM

47 9.1 13.3 15.6 0.0 13.0

54 10.9 15.3 18.8 0.0 14.9

57 12.3 14.2 18.5 0.0 14.5

63 7.9 11.8 12.0 0.0 10.8

81 0.0 7.9 0.0 0.0 7.9

82 8.5 13.8 19.2 0.0 13.2

Standard 15.0 15.0 15.7 15.0 15.0

SUNDAYROUTE AM BASE Evening Late Night TOTAL

10 10.3 24.4 20.3 16.0 20.212 0.0 19.5 8.3 0.0 18.527 0.0 15.0 0.0 0.0 11.8 Sunday Service Periods

31 0.0 10.5 0.0 0.0 9.7 AM 12:00 AM to 9:00 AM

35 16.3 14.5 12.9 0.0 12.3 Base 9:00 AM to 6:00 PM

40 10.3 11.5 9.2 0.0 9.4 Evening 6:00 PM to 10:00 PM

47 40.5 20.6 15.2 0.0 16.3 Late night 10:00 PM to 12:00 AM

54 10.8 14.0 14.0 0.0 13.1

57 14.7 13.4 16.7 0.0 12.9

63 12.0 10.1 0.0 0.0 9.7 Legend:

82 12.4 16.5 16.7 0.0 13.3 Below standard

Standard 15.9 15.5 15.0 16.0 15.0 No Service

16

7.a


Community Bus


13 10.7 11.2 2.8 10.6 Weekday Service Periods14 8.0 9.6 0.0 9.0 Peak 5:00 AM to 9:00 AM &16 16.3 7.1 0.0 15.6 2:30 PM to 6:30 PM17 7.5 9.4 0.0 8.8 Midday 9:00 AM to 2:30 PM18 13.0 13.5 3.0 13.1 Off Peak 6:30 PM to 5:00 AM19 10.9 17.1 8.5 13.1

32 16.6 13.1 13.9 14.9

34 9.8 9.0 0.0 9.1

37 12.7 13.9 4.4 12.6

39 15.3 26.6 20.0 18.4

42 12.8 13.1 12.8 12.9

45 12.9 11.8 23.0 12.7

48 14.1 12.2 5.5 13.1

49 8.7 10.2 3.6 9.0

65 12.1 15.0 10.2 13.2

88 18.4 10.8 0.0 14.8

200 0.0 0.0 9.1 9.1

201 33.1 22.8 25.1 29.1

Standard 15.0 15.0 15.0 15.0

17

7.a


Community Bus

SATURDAYROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods

14 0.0 9.6 0.0 0.0 9.7 AM 12:00 AM to 9:00 AM17 0.0 4.9 0.0 0.0 4.9 Base 9:00 AM to 6:00 PM19 14.7 11.7 0.0 0.0 11.9 Evening 6:00 PM to 10:00 PM32 9.5 12.5 0.0 0.0 12.0 Late night 10:00 PM to 12:00 AM39 4.4 11.6 16.3 0.0 9.9

42 1.8 7.1 0.0 0.0 6.2

48 6.1 7.9 8.3 0.0 7.7

49 9.9 9.0 4.5 0.0 8.8

200 0.0 0.0 0.0 4.9 4.9

Standard 15.0 15.0 15.0 15.0 15.0

SUNDAYROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods

14 36.0 8.9 0.0 0.0 9.0 AM 12:00 AM to 9:00 AM17 0.0 6.0 0.0 0.0 6.0 Base 9:00 AM to 6:00 PM19 8.7 12.9 0.0 0.0 12.7 Evening 6:00 PM to 10:00 PM39 0.0 21.5 0.0 0.0 21.2 Late night 10:00 PM to 12:00 AM48 0.0 6.9 0.0 0.0 6.8

49 0.0 8.5 0.0 0.0 8.4 Legend:

200 0.0 0.0 0.0 6.6 6.6 Below standardStandard 15.0 15.0 15.0 15.0 No Service

18

7.a


Limited Stop Routes

WEEKDAY Weekday Service PeriodsROUTE PEAK Peak 5:00 AM to 9:00 AM &

304 13.8 2:30 PM to 6:30 PM321 11.3328 8.9 Legend:330 11.2 Below standard

Standard 15.0 No Service

19

7.a


Light Rail

WEEKDAYROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods

900* 48.7 45.0 30.8 43.0 Peak 5:00 AM to 9:00 AM &901* 88.7 73.4 46.9 74.8 2:30 PM to 6:30 PM902* 69.6 45.0 43.5 56.9 Midday 9:00 AM to 2:30 PM

Standard 69.0 54.5 40.4 58.2 Off Peak 6:30 PM to 5:00 AM

SATURDAYROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods

900* 19.2 37.7 28.5 0.0 33.5 AM 12:00 AM to 9:00 AM901* 29.2 48.2 48.1 37.2 43.3 Base 9:00 AM to 6:00 PM902* 28.7 51.0 47.9 44.7 44.9 Evening 6:00 PM to 10:00 PM

Standard 25.7 45.6 41.5 41.0 40.6 Late night 10:00 PM to 12:00 AM

SUNDAYROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods

900* 26.1 37.7 29.1 0.0 34.5 AM 12:00 AM to 9:00 AM901* 30.7 50.7 42.3 26.6 43.9 Base 9:00 AM to 6:00 PM902* 30.9 57.7 33.6 23.4 45.2 Evening 6:00 PM to 10:00 PM

Standard 29.2 48.7 35.0 25.0 41.2 Late night 10:00 PM to 12:00 AM

* Line 900 is the Ohlone/Chynoweth – Almaden line. Legend:

* Line 901 is the Alum Rock to Santa Teresa Line. Below standard

* Line 902 is the Mountain View to Winchester Line. No Service

20

7.a

Paratransit Operating

Statistics

7.a

SANTA CLARA VALLEY TRANSPORTATION AUTHORITYPARATRANSIT OPERATING STATISTICSFY2019 First Quarter Transit Operations Performance Report

(July 01, 2018 - Sept. 30, 2018)

FY2019Q1

FY2018Q1 Percent Change

RIDERSHIP Clients 117,842 119,623 -1.5% Attendants 12,543 13,705 -8.5% Companions 1,346 2,146 -37.3%

Total 131,731 135,474 -2.8% Avg. Weekday Trips 1,801 1,857 -3.0% Avg. Weekday Client Trips 1,812.95 1,648 10.0% Active Clients 4,942 4,830 2.3% Avg. Trips per Client 23.8 24.8 -3.7% PREMIUM SERVICES Same Day Trips 280 1,266 -77.9% Second Vehicles 79 266 -70.3% Open Returns 31 33 -6.1% Service Area Surcharge Trips 846 832 1.7% Subscription Trips 47,280 32,874 43.8%

Total 48,516 35,271 37.6% LEVEL OF SERVICE Revenue Miles 1,445,649 1,320,752 9.5% Revenue Hours 85,088 78,868 7.9% Maximum Vehicles Operated (non-Taxi) 154 137 12.4% Total Vehicles Available (non-Taxi) 204 224 -8.9% ELIGIBILITY Total Data Cards Received 2,259 1,886 19.8% New Applicants Certified 753 777 -3.1% New Applicants Denied 77 63 22.2% Clients Recertified 559 829 -32.6% Clients Denied Recertification 9 25 -64.0% Total Eligibility Assessments 1,621 1,713 -5.4% Denial Rate 5.3% 5.1% 3.3% EXPENSES AND REVENUESEXPENSES Contracted Fixed Costs 317,723$ 363,000$ -12.5% Contracted Variable Costs 276,207$ 172,582$ 60.0% Contracted Eligibility Certification Costs 841,188$ 675,363$ 24.6% Contracted Supplemental Trip Costs ** 3,058,410$ 4,154,083$ -26.4% Contracted Fare Processing * 504,923$ 609,465$ -17.2% VTA Administration & Oversight - Labor Costs * 48,927$ -$ NA Fleet Maintenance and Fuel ** 587,764$ 678,510$ -13% Hardware, Software, Utilities, phone and data services ** 131,235$ 22,812$ 475% ADA-Facilities, Maintenance & Utilities ** 92,131$ 60,431$ 52%

Total Operating Costs $5,858,508 $6,736,245 -13.0%REVENUES $467,866 $506,472 -7.6% Client Fare $32,193 $27,596 16.7% Other Fare $0 $534,068 -100.0%

Non-VTA Broker Revenue $500,059 $1,068,135 -53.2%

Total Revenue $500,059 $1,068,135 -53.2%Net Expenses 5,358,449$ 5,668,110$ -5.5%

Fare Recovery Rate 8.5% 15.9% -46.2% COST PER PASSENGER TRIP (excludes capital expenses) Total Reported Costs $44.47 $49.72 -10.6% Fare Revenue $3.96 $3.96 0.0%

Net Cost $40.51 $45.76 -11.5%

PERFORMANCE Passengers / Revenue Hour 1.5 1.9 -18.5% Passenger Miles / Passenger Trip 12.7 10.1 26.1% On-Time Performance 89.1% 88.0% 1.2%*New expense included in total paratransit costs** New Paratransit Cost Structure previously accounted for in Fixed and Variable Costs. Key Cost Elements Broken Out Separately.

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7.a

Glossary

7.a

GLOSSARY

AVERAGE FARE PER BOARDING – This measure is calculated by dividing the total fare revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio. AVERAGE WEEKDAY BOARDINGS – The average number of persons who board the transit system on a day that normal weekday revenue service is provided. BOARDINGS PER REVENUE HOUR – This is a productivity measure comparing the number of boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads. BRT (BUS RAPID TRANSIT) ROUTES – The BRT route is a multi-component transit improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. COMMUNITY BUS ROUTES – Community Bus service is characterized by weekday frequencies of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate seven days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area. CORE ROUTES – Core network routes are defined as bus routes or shared corridors that feature weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate seven days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and high-density housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and expressways. DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from the operating division to the start of the route. EXPRESS & LIMITED SERVICE ROUTES – Express routes generally operate during peak periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops. LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its reverse route, or if the route is circular, before beginning its next trip LIMITED STOP ROUTES – Limited-stop service generally operates during peak periods and is primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes.

7.a

LOCAL ROUTES – Local network routes are defined as bus routes or corridors that feature weekday frequencies of thirty minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate seven days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers. MILES BETWEEN CHARGEABLE ACCIDENTS – Safety measure that captures the number of total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident. MILES BETWEEN MECHANICAL SERVICE LOSS – Service quality measure capturing the number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public. SPECIAL SERVICE ROUTES – Special services routes only operate on certain days of the week or on a seasonal basis to address a specific service need. NATIONAL TRANSIT DATABASE (NTD) – The Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry. Recipients of FTA’s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a). ON-TIME PERFORMANCE – A reliability measure capturing the percentage of transit vehicles departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered “on time” if it departs a location within three minutes before and five minutes after its published scheduled time. A light rail transit vehicle is considered “on time” if it departs a location within one minute before and three minutes after its published scheduled time. At the last timepoint location of a trip, early arrival is considered on-time. PASSENGER CONCERNS PER 100,000 BOARDINGS – A customer service measure that captures the number of passenger complaints/concerns per 100,000 boardings. This measure reports the amount of customer complaints received on the service that is attributed to an operating division. PEAK LOAD (Express) - The Express bus standard is 60 percent of the seated vehicle loading capacity (38 seats). This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low. PERCENT SCHEDULED SERVICE OPERATED – This service reliability measure indicates the percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs, accidents/incidents, or natural causes.

7.a

PERSONAL TIME OFF (PTO) – This is defined as time off for non-scheduled absences such as: sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions. REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadhead. STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and applies to Community Bus, Local, Core, Limited and Light Rail and is based on the Service Design Guidelines. The minimum standard is 15 boardings per revenue hour. TOTAL BOARDINGS – The total number of boarding riders using VTA directly operated bus service and light rail service. Riders are counted each time they board a bus or light rail vehicle.

7.a

Date: January 3, 2019


Board Meeting: January 10, 2019

BOARD MEMORANDUM




FROM: Director - Planning & Programming, Chris Augenstein

SUBJECT: Transit Service Changes - January 14, 2019


BACKGROUND:

VTA implements transit service changes quarterly in January, April, July, and October. Major

service changes are typically planned for implementation in July to coincide with each fiscal

year, while minor service changes are planned for each quarter. Major service changes must be

submitted to the VTA Board of Directors for review and approval. For Title VI compliance

purposes, all major service changes also require that VTA staff perform a Service Equity

Analysis.

The following modifications are considered “major” service changes as adopted by the VTA

Board of Directors:

Establishment of a new transit line or service.

Elimination of a transit line or service.

Route change that impacts 25 percent or more of a line’s route miles.

Span of service or frequency changes affecting 25 percent or more of a line’s revenue

vehicle hours.

Series of changes on a single route which are included in the annual transit service plan

and cumulatively meet any of the above criteria.

Proposed changes that are anticipated to be controversial with a particular community or

interested parties based on public feedback.

Systemwide change concurrently affecting five percent or more of the total system

revenue hours.

Service change proposals that do not meet the criteria for major service changes are handled at

the staff level and are still subject to an appropriate level of community review and comment.

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DISCUSSION:

In June 2017, the VTA Board of Directors approved the Next Network Transit Service Plan, for

implementation coincident with the introduction of BART service at Milpitas and San Jose /

Berryessa stations. In the interim, quarterly transit service changes, such as this one, focus on

adjustments to VTA's current service to improve schedules and connections.

The following service changes will take effect on Monday, January 14, 2019:

Major Service Changes

No major service changes.

Minor Service Changes

1. Light Rail 900 Purple Line, 901 Blue Line, and 902 Green Line: weekday and

weekend schedules will be revised to accommodate additional running time. Train delays

have increased steadily due to increased traffic congestion and pedestrian activity on

sections of First Street and Tasman Drive.

2. Morgan Hill: The timepoint at Main & Hale will be moved to Main & Monterey. Buses

will remain on Main Street and no longer pull into an off-street bus stop at Main & Hale.

This change will impact:

Route 16 Morgan Hill Civic Center - Burnett Avenue

Route 68 Gilroy Transit Center - San Jose Diridon Transit Center

3. Downtown San Jose: The timepoint at San Fernando & 1st will be moved to San

Fernando & 2nd. This change will impact:

Route 63 Almaden Expressway & Camden - San Jose State University

Route 64 Almaden Station - McKee & White

Route 65 Kooser & Blossom Hill - 13th & Hedding

Route 81 Moffett Field/Ames Center - San Jose State University

DASH Downtown Area Shuttle

4. Express 181 San Jose Diridon Transit Center - Warm Springs BART: One additional

weekday afternoon bus will be added to improve reliability and capacity. Weekday and

weekend schedule changes will be made in January in advance of a BART schedule

change that will take effect on February 11, 2019. There will be additional changes that

will take effect on February 11 when BART changes their evening frequency to every 24

minutes (currently every 20 minutes).

5. Many bus routes will have minor schedule changes to weekday, Saturday, and

Sunday service in order to improve running times, on-time performance, transfers, and

operator layovers.

6. Cost increases due to declining speeds. As transit speeds continue to decline due to

increased traffic congestion and pedestrian activity, additional transit vehicles must

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occasionally be added in order to maintain service frequency. Two transit vehicles will be

added this quarter:

One additional light rail train will be added to Route 902 Green Line on weekends

(necessary to maintain 30-minute service frequency). The additional train is

required because of increased delays to trains due to traffic congestion (trains

waiting at red lights) and pedestrian activity, particularly along Tasman Drive and

North First Street.

One additional Saturday bus will be added to the combination of Route 72 & 73

to maintain service frequency in light of declining speeds due to increased traffic

congestion and buses waiting at red lights.

Subsequent service change memos will also include a discussion (including fiscal impact)

of specific instances when buses or trains are added due to declining transit speeds. The

continued decline in transit speeds and resulting cost increases point to the critical need to

speed up transit, which is the subject of VTA’s recently-initiated Fast Transit program.

FISCAL IMPACT:

The estimated annual cost of the additional buses and trains added to compensate for declining

transit speeds due to increased traffic congestion and pedestrian activity is approximately

$185,000 per year. Appropriation for these expenditures is available in the Adopted FY19 VTA

Transit Fund Operating Budget.

STANDING COMMITTEE DISCUSSION/RECOMMENDATION:

This item was reviewed as part of the Safety, Security, and Transit Planning and Operations

(SSTPO) Committee’s consent agenda on December 21, 2018. The Committee recommended

placing this item on the Board’s consent agenda for January 10, 2019.

Prepared By: Jay Tyree

Memo No. 6620

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Board Meeting: N/A

BOARD MEMORANDUM





SUBJECT: Chief Operating Officer's Report


BACKGROUND:

The Chief Operating Officer provides the Committee for Transportation Mobility and

Accessibility (CTMA) with an update at each meeting on items of relevance to the Committee.

DISCUSSION:

College Football Championship Game

Levi’s Stadium hosted the College Football Championship game on Monday, January 7, 2019.

There were several events in Downtown San Jose the week prior to the big game. Concerts were

scheduled on Friday, January 4th, Saturday, January 5th, and Sunday, January 6th at the Discovery

Meadow near the Children’s Discovery Center. VTA had been preparing for these week long

events a year in advance. VTA saw light ridership on Friday and no impact to ridership on

Saturday. The concert on Sunday was cancelled due to weather. VTA deployed 12

Ambassadors in Downtown San Jose each night of the concerts. On game day, VTA transported

13,830 passengers using 100% of the available Light Rail fleet. 52 Ambassadors were deployed

along the Light Rail corridor and around Levi’s Stadium to help customers navigate their way to

the game answering questions about fares, game time, schedules, etc. At the end of the game,

VTA successfully cleared the stadium in 50 minutes. We received numerous compliments on

our service throughout the week for the various events and the big game.

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Overhead Lineworker (OHLW) Apprentice Graduation

On Thursday, November 29, 2018 all six of the enrolled apprentices in VTA’s first Overhead

Lineworker (OHLW) Apprenticeship Program were honored at a graduation ceremony at the

VTA River Oaks Auditorium. These six employees completed the 18 months, 2,000-hour

requirement and passed all of the performance requirements needed to become an Overhead

Lineworker. Also recognized were the mentors who guided the OHLW Apprentices through

their training.

Along with VTA Staff and ATU Management, speakers at the event included Gary Knight,

Apprenticeship Consultant for DAS, Leandra Martin, VP for the Office of Instruction at Mission

College, and Supervisor Cindy Chavez, who is also a VTA Board Member. Congratulations to

our first six OHLW graduates!

Prepared By: Maria Soto

Memo No. 6501

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Board Meeting: N/A

BOARD MEMORANDUM




FROM: Board Secretary, Elaine Baltao

SUBJECT: 2019 CTMA Leadership Election Process: Conduct Elections

Policy-Related Action: No Government Code Section 84308 Applies: No

ACTION ITEM

RECOMMENDATION:

Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice

chairperson for 2019.

BACKGROUND:

The Committee for Transportation Mobility & Accessibility (CTMA) bylaws require that the

committee elect from its membership a chairperson, first vice chairperson and second vice

chairperson annually to serve as the committee leadership for the upcoming calendar year. The

bylaws also provide that these positions serve one-year terms and are eligible for election to

multiple terms. Only voting members, not ex-officio or alternate members, are eligible to serve

in these positions. The elections for the CTMA chairperson and vice chairperson positions are

conducted during the committee’s first meeting of the calendar year (usually January), if

practical.

The duties of the chairperson are to preside at all meetings of the committee and represent the

committee before the Board of Directors. The duty of the first vice chairperson is to perform the

duties of the chairperson when that individual is absent. The duty of the second vice chairperson

is to perform the duties of the chairperson when neither the chairperson nor first vice chairperson

is present. It is the responsibility of all advisory committee chairpersons and vice chairpersons to

participate in periodic coordination meetings between themselves and the VTA Board leadership.

In addition, all committee leadership positions are normally requested to attend a brief training

and orientation session on advisory committee meeting management prior to the commencement

of their terms.

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DISCUSSION:

The election process for chairperson and vice chairperson is comprised of three distinct steps:

1. Appointing the nomination subcommittee

2. Presentation of the nomination subcommittee’s report

3. Conducting elections to select the chairperson and vice chairperson.

Each of these steps is normally conducted during the committee meeting.

Appointing the Nomination Subcommittee

The chairperson requests volunteers to serve on the nomination subcommittee, which is typically

comprised of two or three members. If there are no volunteers or an insufficient number, it is the

chairperson’s prerogative to appoint committee members to serve on it. It is required that the

committee votes to approve the appointment of members to the nomination subcommittee. This

step normally takes place two meetings prior to conducting the elections.

The nomination subcommittee identifies members interested in serving as the chairperson or vice

chairpersons. This is done by soliciting nominations from members, either for themselves or

other members, and is done at a time other than during the committee meeting. Additionally, it

is the nomination subcommittee’s responsibility to determine that members who have been

nominated are willing to serve. The nomination subcommittee may also make a

recommendation on candidates for each position.

At its November 2018 meeting, the CTMA approved the appointment of members Aaron

Morrow and Tricia Kokes to serve on the nomination subcommittee.

Report from the Nomination Subcommittee

For most advisory committees, at the meeting immediately preceding the elections the

nomination subcommittee provides a verbal report to the committee identifying committee

members who have confirmed their willingness to serve. This establishes the initial list of

candidates for the elections to be held at the next meeting. The nomination subcommittee is

automatically discharged when its report is formally presented to the committee. No action is

required of the committee other than to receive the report.

Since the CTMA meets every other month and not in December, the practice is for the

nomination subcommittee to submit its report in writing. As such, the nomination

subcommittee’s report was emailed to CTMA members on January 10, 2019 in order to provide

the membership sufficient time to consider the candidates. This report indicated that the

following individuals had been nominated and had confirmed their willingness to serve:

Chairperson: Christine Fitzgerald and Aaron Morrow

First Vice Chairperson: Christine Fitzgerald and Aaron Morrow

Second Vice Chairperson: Tricia Kokes

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The nomination subcommittee’s report and its recommendation for each position, if any, will be

reiterated immediately prior to the elections being conducted.

Election of Chairperson and Vice Chairperson

These elections, which are held at the bylaw-specified meeting whenever possible, are conducted

for the chairperson and vice chairperson positions individually and in sequence. Immediately

preceding the vote, the report on individuals that have indicated willingness to serve in each

position will be given and the chairperson will verify that the named candidates still wish to be

considered for the position. The chairperson will next ask whether there are any nominations

from the floor, then close the nomination process to establish the final list of candidates for each

position. For instances of multiple candidates for the same position, the order of voting for each

candidate is alphabetically by last name.

The CTMA requires the affirmative vote of eight members to elect each leadership position. The

term of office for the 2019 CTMA committee leadership commences immediately following the

completed vote for each specific office.

ALTERNATIVES:

There are no alternatives since the Committee’s bylaws specify the election process

FISCAL IMPACT:

There is no fiscal impact.

Prepared by: Board Office

Memo No. 6803

10



Board Meeting: February 7, 2019

BOARD MEMORANDUM




FROM: Director - Planning & Programming, Chris Augenstein

SUBJECT: Draft 2016 Measure B Innovative Transit Service Models Competitive Grant

Program Framework

Policy-Related Action: No Government Code Section 84308 Applies: No

ACTION ITEM

RECOMMENDATION:

Recommend that the VTA Board of Directors approve draft framework of the proposed 2016

Measure B Innovative Transit Service Models Competitive Grant Program.

BACKGROUND:

On November 8, 2016, the voters of Santa Clara County approved by over a two-thirds vote

Measure B, a 30-year, ½ cent sales tax measure supporting transportation projects and services.

2016 Measure B includes $500 million (in 2017 dollars) for Transit Operations. The Transit

Operations Program Category is divided into the following four subcategories:

Enhance Core Frequent Network

Support new/innovative transit service models to address first/last mile connections.

Expand mobility services and affordable fare programs for seniors, disabled, students and

low income riders.

Improve amenities at bus stops to increase safety, security and access, as well as on-going

maintenance.

At their October 2017 meeting, the VTA Board of Directors approved the Transit Operations

Program Category Guidelines, which directed the Innovative Transit Service Models Program to

support goals to address first/last mile connections. Strategies to support this subcategory may

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include competitive grant programs to help fund services operated by local jurisdictions, utilize

excess paratransit capacity, and other programs that encourage investments in local service. The

Transit Operations Program Category Guidelines are included as Attachment A.

The VTA Board adopted allocation for the Innovative Transit Service Models subcategory is $3

million for FY18 & FY19. VTA staff are proposing to continue this level of funding in the FY20

& FY21 budget. If approved by the VTA Board in June as part of VTA's FY20 & FY21

budgets, this would provide a four-year total allocation of $6 million.

DISCUSSION:

In order to address the charge of the Board of Directors, VTA will develop a competitive

Innovative Transit Service Models Grant program - to support the goals of the Innovative Transit

Service subcategory. A draft framework for the proposed Innovative Transit Service Models

Grant Program was developed using the language of the 2016 Measure B Transit Operations

subcategory and proposes competitive grant funds, available to Member Agencies, for the

operation of innovative services that address first/last mile connections, as well as for capital

costs directly associated with those operations.

The draft framework was initially presented to the VTA Technical Advisory Capital

Improvement Program Working Group (CIPWG) in fall 2017 for discussion. The presentation

included a robust discussion on the elements of the framework and concluded with Member

Agencies discussing the types of projects or programs the grant could potentially fund.

The following elements of the framework will be the basis of the criteria of the competitive grant

program:

Innovative service/business model - The project includes an innovative aspect in project

delivery including, but not limited to, unique partnership and funding arrangements;

flexible models of transit service delivery; technical capabilities such as integrated

payment systems, incentives for traveler choices, mobile applications, on-demand

software, and/or real time transit data.

Provides first/last mile connections to existing frequent transit - The project improves

connections between major, frequent transit stations/stops and residential areas,

employment areas, or major activity centers.

Serves vulnerable/transit dependent populations - The project cost effectively ensures

equal access is provided for individuals with disabilities, low incomes, and the elderly.

The project is located in an area benefitting individuals belonging to one or more of these

vulnerable population groups.

Service is affordable - The project provides a level of subsidy to maintain affordability

for customers. The project also considers protections against “surge pricing,” a concept

made popular with ride hailing services that increases costs for customers to ride during

periods of high demand.

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Serves underserved market - The project provides new or supplementary transit service

to an area that has little or no frequent transit service. The project may also target new

markets currently not served such as specific commute patterns and/or early morning/late

night service.

Project readiness - The project has completed a feasibility study or similar analysis to

provide the basis for project implementation. Project funding has been identified and

local match funding has been secured. The project is supported in existing transportation

documents and/or policies. The project must be implemented within one (1) year of grant

award.

Level of local contribution - Project commits to more than 10% of total project costs

from non-2016 Measure B sources.

Cost effectiveness - The project demonstrates reasonableness in costs per trip in relation

to the subsidy provided. Project must include ridership projections for new transit

services.

While programs can target specific populations (e.g. school children, seniors, people with

disabilities, etc.), all programs must serve the general public.

Next Steps

With the development of the draft framework, staff is looking for the VTA Board of Directors’

approval on the direction of the draft Innovative Transit Service Models Grant Program. After

approval of the proposed grant program framework, staff will develop project scoring criteria,

based on the elements of the framework, and guidelines with consultation and input from the

Capital Improvement Program Working Group (CIPWG), advisory committees and other

stakeholders throughout spring 2019.

The draft Innovative Transit Service Models Grant Program will be brought back to the

appropriate committees in summer 2019 for review and input prior to final approval from the

VTA Board of Directors. A call for projects, anticipated in late summer/early fall 2019, will be

held after Program approval.

FISCAL IMPACT:

There is no fiscal impact to VTA associated with the approval of the draft framework of the

proposed 2016 Measure B Innovative Transit Service Models Competitive Grant Program as the

FY18 & FY19 allocation for this subcategory has already been approved. However, should the

Board of Directors choose not to approve the draft framework, development and distribution of

the competitive grant program will be delayed, pending a favorable outcome of the pending

lawsuit.

Prepared by: Jane Shinn

Memo No. 6128

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ATTACHMENTS:

MT6128_AttachmentA (PDF)

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Transit Operations Program Guidelines Definition from Resolution No. 2016.06.17 The revenue from this program category will provide additional funds specifically for bus operations to serve vulnerable, underserved, and transit dependent populations throughout the county. The goals of the program category are to increase ridership, improve efficiency, enhance mobility services for seniors and disabled, and improve affordability for the underserved and vulnerable constituencies in the county. As VTA considers modifications to bus operations and routes to improve ridership and efficiencies, these funds may also be utilized to maintain and expand service to the most underserved and vulnerable populations. The funds may be used to increase core bus route service frequencies, extending hours of operations to early morning, evenings and weekends to improve mobility, safe access and affordability to residents that rely on bus service for critical transportation mobility needs. Attachment D describes the list of Candidate Projects and Programs. Total Funding

$500 million in 2017 dollars. Distribution

VTA anticipates that allocations will be programmed based upon the total allocation for the Transit Operations Program contained in 2016 Measure B divided by the number of years in the measure.

Future allocations will vary depending upon the amount of sales tax revenue collected.

The Transit Operations Program Area funding will be allocated for the following four programs identified in 2016 Measure B Attachment D:

o Enhance Frequent Core Bus Network by increasing core bus route service frequencies, and expanding or adding additional evening, late night and weekend service.

o Expand mobility services and affordable fare programs for seniors, disabled, students and low‐income riders.

o Support new/innovative transit service models to address first/last mile connections and transit services for the transit dependent, vulnerable populations and paratransit users that is safe and accountable.

o Improve amenities at bus stops to increase safety, security and access with lighting and access improvements.

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The proposed allocations for the four categories are as follows:

2016 Measure B Transit Operations Program Area Area Funding Allocation (Proposed)

Frequent Core Bus Network 73%

Innovative Mobility Models & Programs 8%

Fare Programs 15%

Bus Stop Amenities 4%

Implementation For FY18 & FY19 Budget Allocation:

The Enhanced Frequent Core Bus Network will directly fund VTA’s core bus network of services increasing core bus route service frequencies, and expanding or adding evening, late night and weekend service.

The Fare Programs will fund the Transit Assistance Program (TAP) and reduced fares for youth.

The Innovative Transit Models Program will support goals to address first/last mile connections. Strategies may include competitive grant programs to help fund services operated by local jurisdictions, utilize excess paratransit capacity, and other programs that encourage investments in local service.

The Bus Stop Amenities Program will directly fund improvements at VTA’s bus stops. The bus stop improvements will be prioritized based on VTA’s Transit Passenger Environment Plan and ongoing maintenance needs.

Six to 12 months into the implementation of the Next Network, staff will have ridership data available to evaluate potential increases to the ridership hours where we see higher demand for service. To meet our commitment as expressed in 2016 Measure B and in collaboration with the public, VTA will make increased investments in service hours in the system focusing on those areas where we see the greatest demand by transit dependent populations. VTA will consider the potential for further reducing the fares for seniors and youth with a requested goal of free rides.

Criteria

Only projects and programs currently listed on 2016 Measure B Attachment D are eligible.

Requirements

For potential competitive grants for the Innovative Transit Models Program: o Reporting requirements will be detailed in agreements executed with VTA

for project funding.

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o All applications must include a delivery schedule. o Funds will be available on a reimbursement basis.

VTA Complete Streets reporting requirements will be required for all capital improvements projects.

All collateral material will be required to display a 2016 Measure B logo.

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Board Meeting: n/a

BOARD MEMORANDUM





SUBJECT: Paratransit Privacy Policy


BACKGROUND:

Santa Clara Valley Transportation Authority (VTA) provides a paratransit service to eligible

individuals with disabilities who cannot use conventional public transit service due to their

physical, visual or cognitive abilities. In order to provide this service, VTA may request that

individual paratransit riders voluntarily provide Paratransit Personal and Health Information

(“PPHI”). This Policy will serve as guidance to VTA for the use and handling of PPHI obtained

through VTA’s Paratransit Division.

DISCUSSION:

This Paratransit Privacy Policy has been updated by utilizing a specific, VTA-created term that

has been created to accurately capture the specific types of information that the Paratransit

Division collects. This updated Policy also clarifies how VTA uses that information to provide

effective paratransit service to our riders.

Please refer to Attachment A for the updated Paratransit Privacy Policy. The Committee for

Transportation Mobility & Accessibility received the draft Paratransit Privacy Policy at its

meeting on May 10, 2018 and had a detailed discussion regarding several elements of the policy.

The CTMA requested that the updated Paratransit Privacy Policy be brought back to the CTMA

for further discussion.

Prepared By: Suet Nguyen

Memo No. 6668

12

POLICY Document Number:

Paratransit Privacy Policy Version Number: 1

Date: MM/DD/YYYY

Original Date:

MM/DD/YYYY

Revision Date:

MM/DD/YYYY Page 1 of x

1. Purpose:

Santa Clara Valley Transportation Authority (VTA) provides a paratransit service to eligible

individuals with disabilities who cannot use conventional public transit service due to their

physical, visual or cognitive abilities. In order to provide this service, VTA may request that

individual paratransit riders and applicants voluntarily provide or allow VTA to access

Personally Identifiable Information (PII)Paratransit Personal and Health Information

(“PPHI”).1 This Policy will serve as guidance to VTA for the use and handling of PPHIPII.

2. Scope:

This Policy applies to VTA Board Members and employees, as well as any of VTA’s

consultants, contractors, and or agents.

1 Although there are many state and federal health and medical privacy laws that give individuals the right to keep

health information private, there is no statutory or regulatory definition that specifically addresses the type of

personal health information that is collected for paratransit purposes. Thus, the term “Paratransit Personal and

Health Information” is a specific term that VTA has created to accurately capture the specific type of information

that VTA’s Paratransit Division collects from its paratransit riders.

There are other, well-known data privacy terms that exist but, as set forth below, those terms are not appropriate

terms to adopt for use in the paratransit context.

There is a term called “Protected Health Information (PHI),” but that term is not appropriate in the paratransit

context because that is a specific term used for HIPAA purposes. VTA is not subject to HIPAA because it is not a

“covered entity” nor is it a “business associate” of a “covered entity.” A transit agency is subject to HIPAA only if

the transit agency meets HIPAA’s definition of a business associate (or is a subcontractor of a business associate

subject to HIPAA) under 45 C.F.R. § 164.504(e)(2) of the HIPAA regulations. As of this writing, VTA’s

Paratransit service is not operating as a “business associate” to a “HIPAA-covered entity.” Thus, classifying the

information that VTA collects in our Paratransit operations as “PHI” would not be an appropriate use of the term

“PHI.”

There is another term called “Personally Identifiable Information (PII)” that relates to privacy, but that term is a

consumer privacy law that pertains to data protection in the digital space (i.e., how companies collect, use, and sell

consumer data). As such, “PII” is not appropriate in the paratransit context.

Finally, under California Civil Code 1798.3, there is also the term “Personal Information” which is defined as “any

information that is maintained by an ‘agency’ that identifies or describes an individual, including, but not limited to,

his or her name, social security number, physical description, home address, home telephone number, education,

financial matters, and medical or employment history. It includes statements made by, or attributed to, the

individual.” However, per California Civil Code 1798.3 (b)(4), “agency” shall not include, a “local agency,” as that

term is defined in subdivision (a) of Section 6252 of the Government Code. Because VTA falls under the

definition of “local agency,” the definition of “Personal Information” (as that term is defined under California Civil

Code 1798.3) does not apply to VTA. Thus, using the term “Personal Information” is not appropriate in the

paratransit context either.

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Date: MM/DD/YYYY

Original Date:

MM/DD/YYYY

Revision Date:


3. Responsibilities:

All VTA Board Members and employees, as well as any VTA consultants, contractors

and or agents are responsible for ensuring compliance with this Policy.

The Office of the General Counsel is responsible for responding to requests for PPHI PII

made under the California Public Records Act.

VTA Operations’ Chief Operating Officer and Regional Transportation Services Manager

are responsible for authorizing staff access to PPHI PII for business purposes. VTA limits

employee access to rider information to those who have a business reason to know this

information.

4. Policy:

VTA will only gather PPHI PII through lawful means, and will limit the collection of

PPHI PII to what is relevant and necessary to provide effective paratransit service.

VTA will only obtain PPHI PII that is voluntarily provided by the paratransit rider or

applicant, or that the paratransit rider or applicant has allowed VTA to access.

VTA will only use PPHI for PII for services requested , to provide information regarding

VTA services or for any other legitimate business need. For example, information

collected is used to:

o Process the rider’s application for paratransit service

o Process requests such as updates to address, emergency contact information, and

mobility devices

o Schedule service

o Keep the rider informed by issuing notifications of expiration of eligibility, ID

cards, and policy updates

VTA will not sell or rent PPHI PII to any third party.

VTA will only disclose PPHI PII as required by law or if VTA has a good-faith belief

that disclosure is necessary to (a) comply with a current judicial proceeding, a court order

or legal process served on VTA, or (b) protect or defend VTA’s rights, property and other

interests.

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Date: MM/DD/YYYY

Original Date:

MM/DD/YYYY

Revision Date:


VTA will store, manage, and maintain PPHI paper and electronic data as a critical record

and will manage and dispose of any PPHI record pursuant to VTA’s records management

policy. In the normal course of business, VTA will not directly store or retain customer

credit card information except in the customer’s secure account maintained by the credit

card processor. If in the process of providing customer support during a transaction,

customer credit card information was provided to VTA, VTA will not retain the credit

card information.

5. Definitions:

Personally Identifiable InformationParatransit Personal and Health Information

(PPHIPII): For purposes of this Policy, Paratransit Personal and Health Information PII

means an individual’s first name or first initial and last name in combination with any one or

more of the following data elements:

Home address

Phone Number.

Work Address

Social security number.

Driver’s license number or California identification number.Physical Description

Health/Account number or credit care or debit card number in combination with any

required security code, access code, or password that would permit access to an

individual’s financial account.

MMedical Iinformation (For example, this may include information provided to VTA to

determine eligibility as well as information from an outside source, such as a physician

regarding health history or treatment status.)

Eligibility Start Date.

Health insurance information.Origin and Destination Trip Information

Most-Frequented Destinations

Mobility Aid Information (e.g., oxygen tank, wheelchair)

Whether the rider has a service animal

Whether the rider has vision issues

Whether the rider travels with a personal care attendant

Whether the rider may be left alone

Whether a rider is able to climb steps and thus requires boarding assistance

PPHI PII also may include a user name or email address, in combination with a password or

security question and answer that would permit access to an online account.

6. Summary of Changes:

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Date: MM/DD/YYYY

Original Date:

MM/DD/YYYY

Revision Date:


N/A

7. Approval Information:

Prepared by Reviewed by Approved by

Inez Evans

Chief Operating Officer

Susana IndaCaroline Kim

Staff Attorney IIAssistant Counsel

Nuria I. Fernández

General Manager/CEO

Date Approved:

12.a

Date: November 8, 2018


Board Meeting: N/A

BOARD MEMORANDUM





SUBJECT: Workplan Update


BACKGROUND:

Attached is the Committee for Transportation Mobility and Accessibility Workplan Update.

Prepared By: Aaron Vogel

Memo No. 6309

16

Legend:

A = Action

I = Information

D = Discussion

Short Title Doc ID CTMA 1/17 BOD

2/7

BOD

3/7

CTMA

3/14

BOD

4/4

CTMA

5/9

BOD

6/6

2019 CTMA Leadership Election Process: Conduct Elections 6803 A

Draft Innovative Transit Service Models Competitive Grant Program 6128 A A

Paratransit Privacy Policy - Further Discussion 6668 D

CTMA Workplan Update 6309 I

Chief Operating Officer's Report 6501 I

CTMA Referral Response (Verbal Report) MV Corrective Action +

Service Changes Impacts

6853 I

Transit Operations Performance Report - Q1 FY 2019 6764 I

Transit Speed Policy 6841 A A

Transit Operations Performance Report - Q2 FY 2019 6765 I

Transit Service Changes - April 8, 2019 6739 I I

2019 New Transit Service Plan TBD I

Committee for Transportation Mobility & Accessibility Work Plan

16.a

committee for transportation mobility...

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