Intelligent Communication as a ServiceTy FlippinArea Vice President, Australia & New Zealand

Confidential and Proprietary

Confidential and Proprietary

2003

2015

Confidential and Proprietary

The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

Confidential and Proprietary

The exponential growth of data

Confidential and Proprietary 505/03/2023

How we consume data has changed

Manual and word of mouth

Look it up

Tell me what’s important

Confidential and Proprietary 605/03/2023

Defining “Important”Roles – • Husband• Father• Volunteer• EmployeeSchedules – •Working hours• Holidays• Availability

Confidential and Proprietary 705/03/2023

What is the purpose of this information?

Engage

Inform

Confidential and Proprietary 805/03/2023

Determining the channel

Role

Priority

Time of day

Preference

Confidential and Proprietary 905/03/2023

Cutting through the noise

Confidential and Proprietary 1005/03/2023

Driving operational efficiencyMajor Incident Management

Confidential and Proprietary 1105/03/2023

Who do you call when the “thing” needs human intervention?

And now, the Internet of Things

Confidential and Proprietary

In the hands of the right person, information is a powerful thing.

tflippin@xmatters.com