What’s New in EngageOne® Video 2.0

Dr. Gerhard Heide - Director, Global Market StrategySeptember 15, 2016

Engagement. Evolved.

Deliver relevant and engaging interactions across the customer lifecycle.

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Increase lifetime value. Enhance engagement.

Deliver consistency and relevance at

all customer touch points.

Improve satisfaction.

Increase adoption of digital channels

and enhance digital engagement.

Drive results across acquisition,

retention, upsell and cross-sell.

Communicate

Pitney Bowes | EngageOne Video | September 2016

Communicate: A suite of integrated solutions to help you deliver unique and compelling customer experiences.

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Digital Self Service Digital Designer

Digital Delivery EngageOne VideoPitney Bowes | EngageOne Video | September 2016

In the Age of the Customer, engagement matters more than ever.

4Pitney Bowes | EngageOne Video | September 2016

Video is the new growth medium for customer engagement.

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Video will account for 80%

of web traffic by 2019.

– Cisco

64% of marketers expect

video to dominate their

future strategies.

– Nielsen

70% of customers view

brands more positively

after watching interesting

video content.

– Axonn

Most viewed Strategically critical Positively influential

80% 64% 70%

Pitney Bowes | EngageOne Video | September 2016

Redefine the video experience by evolving to video that interacts.

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Traditional video

Everyone sees the same thing.

Personalized video

Each viewer sees their own video.

Interactive Personalized Video

Each viewer charts their own unique video experience.

Pitney Bowes | EngageOne Video | September 2016

EngageOne® Video: The video revolution is here.

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Create 1:1 customer interactions.

Real-time personalized video content specifically addresses each individual customer and his/her needs.

Achieve compelling results.*

• More clicks.• Longer view times.• 98% positive response.• $MM in incremental sales.

*Examples of results from companies using EngageOne Video.

Drive interactive two-way dialogues.

Actively engages customers letting each one define his or her own video journey in real time.

Increase success.

+25%

on-time payments* +44%

Boost in sales*

Pitney Bowes | EngageOne Video | September 2016

What’s new in EngageOne® Video 2.0

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• Updated UI

• Improved Dashboard and Reporting

• Video editing tool

• Improved Delivery options

Improved Dashboard – Live view and reporting

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• Analytics about customer visits, livestatistics of video viewings and performance

• Easy to understand overviews of video success and related factors, including time of day, repeat visits, viewing counts and time

• Wide range of summary graphs and reporting options to better understand customers and customer behaviour

Pitney Bowes | EngageOne Video | September 2016

Improved Reporting – Session overview and analysis

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• Overview of all

sessions, both pre and

post production, live

view and searchable on

key terms and time

range

• Drill down to unique

customer overview and

individual visits

• Ability to view session

analysis, campaign

statistics and interaction

successPitney Bowes | EngageOne Video | September 2016

EngageOne® Video Director – create your own videos

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• Create your own storyboards and

video flows with simple drag-and-drop

• Preview and test video, individual

scenes and interactions at any stage

• Easy to use editing tool to dynamically

create your own videos (Sequencer,

Overlay editor, Interactions editor)

• Improve speed-to-market

Pitney Bowes | EngageOne Video | September 2016

EngageOne® Video Director – flexible editing

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• Upload data your own data sources simply and efficiently to include in interactions

Ability to edit each scene and individual clip

• Use templates for simple repeat creations across different scenes and videos

Pitney Bowes | EngageOne Video | September 2016

Improved deployment options

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• Increased automation of

live service deployment in a

cloud environment

• Deployment of new projects

now matter of hours

• Ability to choose regional

servers, improved failover

and capacity

Pitney Bowes | EngageOne Video | September 2016

Identify high-value prospects.

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Pitney Bowes is helping

organizations deliver

unique customer

experiences while

accelerating their digital

transformation.

Find out what we can

do for your business.

Locate customers and enrich customer insight.

Communicate value at every touchpoint.

Pitney Bowes | EngageOne Video | September 2016

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Aug 18 Discover EngageOne Digital Self Service

Aug 25 EngageOne Communication Suite 4.3

Sept 1 Focus on EngageOne Digital Designer

Sept 8 Transform with EngageOne Digital Delivery

Sept 15 What's New in EngageOne Video 2.0

Communicate Webinar Series

Pitney Bowes | EngageOne Video | September 2016

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Thank you.

Pitney Bowes | EngageOne Video | September 2016