communicating through social media: a regulatory … thin book of appreciative inquiry. thin book...
TRANSCRIPT
J U LY 2 0 1 3
1 President’s Message
2 Introducing Council
4 Message from the Registrar
8 Communicating Through Social Media: A regulatory perspective
15 Noteworthy
17 Continuing Competence
Communicating Through Social Media: A regulatory perspectiveSocial media is an emerging, evolving method of communication, presenting CRDHA members with multiple options for communicating with friends, family, patients, colleagues and, really, the general public. Social media can have significant value to a practitioner, but can also pose significant risk. Personal and professional boundaries can become blurred with the convergence of various types of social media in our lives. Continued on page 8
CRDHA Council Directory
The College of Registered Dental Hygienists of Alberta (CRDHA) invites submissions of original research, discussion papers and statements of opinion relevant to the dental hygiene profession for it’s official newsletter, InTouch. Submissions are subject to editorial approval and may be formatted and/or edited without notice. Contributions to InTouch do not necessarily represent the views of the CRDHA, its staff or Council, nor can the CRDHA guarantee the authenticity or accuracy of reported research. As well, the CRDHA does not endorse, warrant, or assume responsibility for the accuracy, reliability, truthfulness or appropriateness of information regarding products, services, manufacturers or suppliers contained in advertisements within or associated with the newsletter. Under no circumstances, including, but not limited to, negligence shall the CRDHA be liable for any direct, indirect, special, punitive, incidental, or consequential damages arising from the use, or neglect, of information contained in articles and/or advertisements within this publication.
Shirley Smith, RDH
Maureen Graham, RDH
Vice [email protected]
Geraldine (Gerry) Cool, RDH Past PresidentCanadian Dental Hygienists Association [email protected]
Marthe Benoit, RDH
Allison Boone, RDH
INTouCH JuLY 2013
Publisher: College of Registered Dental Hygienists of Alberta.
InTouch is published four times a year.
Advertising:CRDHA accepts advertising for educational opportunities from recognized educational institutions or other regulatory bodies. To place an advertisement, send camera-ready-art or typed text to:
Editor, InTouch #302, 8657 51 Avenue NW Edmonton, Alberta T6E 6A8Phone: (780) 465-1756Fax: (780) 440-0544E-mail: [email protected]
Ads/graphics must be submitted as camera ready artwork in high resolution pdf format, .eps or .tiff formats with a minimum resolution of 300 dpi. Text only ads may be submitted in MS Word.
Rates:InTouch advertising rates are as follows. Note new sizing effective January 2013.
Submissions:Story ideas, articles and letters are welcome. Send your submission to the Editor at: [email protected]. The Editor reserves the right to edit content, format and length.
Submission Deadlines:November 15 February 15May 15 August 15
For more information about the CRDHA and the dental hygiene profession in Alberta visit www.crdha.ca
Reminders & Announcements
Aimee Bradley, RDH
Slave [email protected]
Joanna Czarnobaj, RDH
Rocell Gercio-Chad, RDH
William Katz, Public Member
Michael Lummerding, Public Member
Grande [email protected]
Arlaine Monaghan, Public Member
Spruce [email protected]
Kathy Sauze, RDH
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• August 1, 2013: Online Annual Renewal of Membership Starts
• October 3-5, 2013: Canadian Dental Hygienists Association (CDHA) 50th Anniversary Conference
• October 31, 2013: CRDHA Annual Renewal Deadline
• April 24-26, 2014: CRDHA Annual Continuing Competence Event, Calgary
Shirley Smith
Friends, food, flowers, music, treats, conversation, laughter and a few tears of remembrance and gratitude. What more do you need for a celebration? On May 3, 2013, 150 CRDHA members and guests celebrated CRDHA’s 50th Anniversary at a lovely reception graciously hosted by CRDHA Council. For a glimpse of the celebration please go to the article on pages 12 and 13.
On May 4, 2013 over 200 CRDHA Members attended the CRDHA Annual General Meeting and participated in an Appreciative Inquiry1 session during which they shared examples of dental hygiene at its best. Members heard stories of and explored factors contributing to exceptional patient experiences. They also looked at individual and collegial contributions to the profession of dental hygiene.
As a followup to the Appreciative
Inquiry session with CRDHA members, CRDHA Council participated in a workshop, “Using the Long-term Future to Guide Current CRDHA Actions” led by Dr. Axel Meisen. CRDHA Council and participants from other health professions and educational institutions considered the topic of Foresight: “the imaginative but rigorous exploration of the future with the view to using the resulting insights for the development of strategies which are valid under a wide range of conditions and can be implemented now.”
During the workshop participants considered this question: “What must registered dental hygienists provide to meet the future needs of the public and to ensure sustainability of their profession?”
Council will continue to use input from a variety of sources as it addresses the governance of CRDHA.
The College of Registered Dental Hygienists of Alberta (CRDHA) exists so that Albertans will receive, safe high quality dental hygiene care from a continually advancing dental hygiene profession.
“Look closely at the present you are constructing. It should look like the future you are dreaming.”Alice Walker
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Message from the president
Appreciative Inquiry1
Appreciative Inquiry suggests that we look for what works in an organization. The tangible result of the inquiry process is a series of statements that describe where the organization wants to be, based on the high moments of where they have been. Because the statements are grounded in real experience and history, people know how to repeat their success.”
Hammond, Sue. The Thin Book of Appreciative Inquiry. Thin Book Publishing Company, 1998, pages 6-7.
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CRDHA Councillors make on ongoing commitment to the public and CRDHA members through participation in the governance of the College. Councillors were invited to respond to the question; “What do you value most about serving on CRDHA Council?”
Introducing CRDHA Council 2013/2014 Term
Allison Boone, CouncillorSecond term: July 1, 2011-June 30, 2014
My last 5 years on council has given me a new appreciation for the dental hygiene profession and how the CRDHA along
with its members have played a crucial role in advancing their profession. I value the knowledge that I have gained and the people that I have worked with to develop policies that help shape the future of dental hygiene. I have gained confidence in my ability to speak in front of other people and have learned the Carver Governance Model®. I am looking forward to my last year on council and the opportunity to serve my profession.
Marthe Benoit, CouncillorNewly elected, Term: July 1, 2013-June 30, 2016
I feel the profession of dental hygiene is rapidly changing in exciting new areas as we broaden our scope of practice and practice settings.
I am constantly exploring new and challenging practice environments and how the profession of dental hygiene will fit into our change role in the community. I am excited to be part of this ever-changing process.
Aimee Bradley, Councillor Second term: July 1, 2013-June 30, 2016
When I think of how far dental hygiene has come in Alberta and the scope of practice we have, I am very proud to be part
of such a health profession. It is my way to give back, to be involved in the work of advancing the profession, the next step towards the future of dental hygiene in Alberta.
Gerry Cool, Past President Second term: July 1, 2010-June 30, 2013
I value CRDHA Council most for the opportunity to assist in the advancement and growth of the dental hygiene profession in
Alberta. I have learned about being a regulatory body and how Carver Policy Governance® enables an organization to function efficiently. I have had wonderful opportunities to represent Alberta dental hygienists to politicians, other professions and CDHA. Most importantly I have gained a new appreciation and respect for my colleagues. You are intelligent, creative, passionate, committed, determined and proactive. With your support CRDHA will continue to progress, providing quality oral health to Albertans.
At the 2013 Annual General Meeting, May 4, 2013, Shirley Smith, CRDHA President announced the results of council elections for the 2013/2014 term (July 1, 2013-June 30, 2014). Marthe Benoit is a newly elected Councillor; Aimee Bradley and Joanna Czarnobaj return to CRDHA Council for a second term.
At the June, 14, 2013 Council meeting Shirley Smith was elected for a second term as President; Maureen Graham was elected Vice President; and Gerry Cool will return as Past President (Ex-officio). Shirley Smith comments, “On behalf of CRDHA Council and members I extend my appreciation to all members who volunteer on the CRDHA Council. I gratefully acknowledge Allison Boone for her service as Vice President for the 2012/2013 term. We welcome our new councillor Marthe Benoit and returning councillors Aimee Bradley and Joanna Czarnobaj.”
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Joanna Czarnobaj, Councillor Second term: July 1, 2013-June 30, 2016
It has been an honor and a pleasure to be a part of the CRDHA Council. This experience allowed me to give back to the profession and the dental
hygiene community. In addition, this experience has triggered my creative spirit and has helped me keep an open mind when trying to find ways to improve our profession and to make the Council even more effective. The social aspect of being a Councillor has also given me an opportunity to expand my professional networking.
Rocell Gercio-Chad, Councillor First term: July 1, 2012-June 30, 2015
Being part of the CRDHA council has made me recognize, appreciate and value the tenacity and determination of the staff and the members
of the CRDHA. Without them the tremendous strides and jumps towards growth of our profession could not happen! Congratulations on 50 years CRDHA!
Maureen Graham, Vice President Second term: July 1, 2012-June 30, 2015
What I especially value is the unique opportunity to collaborate with people that have a real passion for our profession and
province. For me, this experience has also been such a fun way of getting involved and giving back to our great profession!
Bill Katz, Public Member First term: June 15, 2011-June 14, 2014
Volunteering as a public member with the CRDHA is one of my proudest accomplishments. Interacting with the
hard working, conscientious and professional CRDHA members make this one of the accomplishments I am most grateful for. Among myriad of reasons, I value this the most.
Michael Lummerding, Public Member First term: June 15, 2011-June 14, 2014
I value the professionalism of the council which represents the members of the dental hygiene profession.
Quorum decisions are made with an emphasis on research and ethics based decision making with keeping a focus on industry best practice. Council meetings are highly productive with consideration given for individual ideas and opinions. The past two years has been a pleasure and an honour to represent the public of Alberta while increasing my knowledge of the dental hygienists profession.
Arlaine Monaghan, Public MemberSecond term: November 28, 2010-November
27, 2013
My time on the CRDHA Council has been very special. It has afforded me the opportunity to interact with very
capable, dedicated, friendly people, to learn much, and to participate in a ‘realm’ (dental hygiene) that is so very important to the health and well-being of Albertans. I was one of those people who never made a connection to my ‘twice yearly visits’
to my dental hygienist as being more than good teeth cleaning. It has been a wonderful cap to my career and volunteer work in the fields of community development, education, and health to come to appreciate and help to promote the links! I thank you for the opportunity.
Kathleen Sauze, Councillor First term: July 1, 2011-June 30, 2014
The dental hygiene profession has been very good to my family and I for over 25 years, so when the opportunity came to give back to this
profession and community I decided to explore it further. Serving on CRDHA Council has allowed me to meet and work with an amazing group of people, while discovering the profession from a fresh, new vantage point. It has been satisfying to see my years of experience reflected in my input on CRDHA Council issues helping our profession reach its full potential.
Shirley Smith, PresidentSecond term: July 1, 2011-June 30, 2014
Volunteering has always been a part of my life and the experience of serving on council fuels my commitment
to service. The experience of developing relationships with other dental hygienists who share similar values is deeply rewarding. The most profound reward of serving on council is knowing that you are impacting the future of your profession and that the health of all Albertans will only be made better because of your involvement.
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Brenda Walker, RDH
Message from the registrar
Phasing In Mandatory Online Renewal
Phase one: 2009-2012
The CRDHA introduced an online renewal option in 2009 to support green initiatives and reduce costs. By 2012, the majority of members were renewing their membership and practice permits online.
Phase Two: 2013
In late July 2013, all members will receive their renewal notification by email. This will be your official renewal notice and will invite you to use the secure online renewal process. Please ensure that your email address is up-to-date with the CRDHA so you don’t miss your expiry notice or other important information. Those members who submitted a paper renewal form in 2012 will receive a 2013 paper renewal form in addition to their email expiry notice. This will be the last year paper renewal notices and forms are sent.
Phase Three: 2014
In 2014, online renewal will be mandatory for all members renewing in the same category of membership. Email expiry notices will be sent to all members and all renewals will be completed online.
Important Reminders re: Online Renewal
Members on the General register can renew their membership and practice permit online if information in the CRDHA’s database confirms that the member’s CPR certification at the Health Care Provider Level will be current on November 1, 2013. Starting August 1, 2013 you will be able to send your updated CPR certificate to CRDHA via a new feature in the Member Sign In section of the CRDHA website. Further information on how to use this new feature will be sent with your renewal notice. If you plan to fax your CPR certificate to CRDHA, don’t wait too long. The office needs to receive the fax and update your member record prior to you accessing the online renewal page.
If your continuing competence reporting period ends October 31, 2013, the online renewal system will also verify that you have met the competence program requirements.
If your CPR certification was completed 12 or more months prior to November 1, 2013 or you have not met the continuing competence program requirements, the system will not allow you to proceed with online renewal. You will have to download and mail a paper application form along with a photocopy of your CPR card and your requests for continuing competence program credits.
Members wishing to renew their Non-Practicing membership will also be
All categories of membership and Practice Permits expire
on October 31, 2013
Renew your registration at www.crdha.ca. It’s simple, fast and
secure. Online registration renewal will be open Thursday, August 1, 2013
The deadline for renewal is October 31, 2013
To allow for processing all applications and fees should be
received in the CRDHA office byFriday, October 4, 2013
It’s renewal time! Renew your registration online and on time.
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able to renew online. Non-Practicing members are not required to provide evidence of CPR certification.
Transfers
If you will be applying to transfer from Non-Practicing to General membership you must complete and return a printed renewal form and provide the required additional documentation.
Your responsibility
• MakesuretheCRDHAhasyourcorrect name, postal and email addresses, home telephone number, business address and phone numbers
• Regulatedmembersmustsubmit
CPR RequirementsDon’t risk suspension of your practice permit
Regulated members applying for renewal of a practice permit must provide evidence of holding current CPR certification at the Health Care Provider (HCP) level. CPR certification must be completed no longer than twelve months prior to the November 1, 2013 practice permit renewal deadline. A new practice permit will not be issued without evidence of CPR certification.
If evidence of CPR certification is not received in the CRDHA office by closing on October 31, 2013 your application for renewal of a practice permit will be considered incomplete and will result in suspension of your practice permit in accordance with section 40(2)(c) of the Health Professions Act.
It is important to ensure that the CPR course you take has a hands-on component. online CPR courses without a hands-on component are not acceptable for renewal of a practice permit. CPR courses must include classroom instruction and practicum experience related to:
• oneandtworescuerchestcompressionsforadults,childrenand infants;
• oneandtworescueradult,childandinfantbag-valvemasktechnique and rescue breathing;
• reliefofchokinginadults,childrenandinfants;and
• useofanautomatedexternaldefibrillator.
New Heart and Stroke CPR Cards
The Heart and Stroke Foundation is now issuing a new plastic coated CPR card that is sent to course participants from a central office following completion of the CPR course. Heart and Stroke CPR cards are no longer issued by CPR instructors on the day of the course. It may take several weeks to receive your CPR card so be sure to plan to renew your CPR certification well in advance of the October 31, 2013 renewal deadline.
Faxing CPR Cards
Copies of dark coloured or plastic coated CPR cards are not readable when photocopied and sent by fax (see illustration). It is best to scan these CPR wallet cards along with your request for continuing competence credit and send the items by email to [email protected]. Starting August 1, 2013 you will be able to send your updated CPR certificate to CRDHA via a new feature in the Member Sign In section of the CRDHA website. Alternatively, you can send the items by regular mail.
a complete application for renewal of their practice permit, including evidence of current CPR certification and fees, by October 31, even if they fail to receive a renewal notice from the Registrar.
• Non-Practicingmembersmustsubmit a complete application for renewal of their membership, including full payment of fees, by October 31, 2013, even if they fail to receive a renewal notice from the Registrar.
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C R D H A I N T o u C H
Reporting Blood Borne Infections to the CRDHAAll health care workers with a history of human immunodeficiency virus (HIV), hepatitis B virus (HBV) or hepatitis C virus (HCV) positivity have an ethical obligation to report to their professional regulatory authority for referral to the Provincial Expert Review Panel if they perform any exposure-prone procedures.
Exposure-prone procedures performed by dental hygienists include scaling, root planing and injection of local anaesthesia. Access to the Provincial Expert Review Panel is through referral from a health care worker’s regulatory authority.
Registered dental hygienists who have tested positively to HIV, HBV or HCV should contact the CRDHA Registrar, Brenda Walker, in person or by telephone at 780-465-1756 or toll free 1-877-465-1756 for further information and referral to the Expert Review Panel.
Two ways to access the Member Services section on the CRDHA website www.crdha.ca from the home page:
1. Go to the left hand column “Your Membership” section to perform the following functions:
Update Your Personal Information
View or Print Your CCP Transcript
Upload Current CPR Documentation
Renew Your CRDHA Annual Membership
2. Go to the top menu bar and click the “Sign In” button. Sign In using your user name and password.* When a new top menu bar appears click the Member Services button to access restricted documents and to perform online member activities.
update Your Personal InformationEnsure the CRDHA office has your current contact information and email address. Access your Member Profile online at www.crdha.ca, sign in to the CRDHA Member Sign In section and update your personal information.
CRDHA Members Navigate the CRDHA Website
*If you have forgotten your user name or
password, contact the CRDHA office
Toll Free 1-877-465-1756
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Sharpening protocol for dental hygiene instruments (2011)
Over the past two years, the CRDHA has sponsored a number of continuing education opportunities regarding sterilization of reusable dental hygiene instruments. The protocol for sharpening dental hygiene instruments was addressed in each of the infection, prevention and control (IPC) sessions.
This article is being published as a reminder to those who attended the IPC courses and as an update for dental hygienists who may be new to the province.
The following instrument sharpening protocol is based on infection prevention and control requirements from Alberta IPC Experts, Public Health Inspectors, and Occupational Health and Safety. This instrument sharpening protocol must be followed by dental hygienists or other persons sharpening dental hygiene instruments. Following this protocol will reduce the practitioner’s risk of injury and ensure that clients receive sterile instruments at point of use. Please insert this protocol in the office IPC Manual.
Instrument Sharpening Protocol
1. Return dull, contaminated instruments to the reprocessing area.
2. Clean and sterilize the dull, contaminated instruments prior to sharpening. Use of the unwrapped cycle {flash sterilization} is acceptable at this stage.
3. Sharpen the dull, sterilized instruments in a clean area of the dental/dental hygiene office using a sharpening stone that has also been cleaned and run through the sterilizer.
4. Clean the sharpened instrument blades to remove any metal filings that may have been generated during the sharpening process.
5. Dry, inspect, package and re-sterilize the sharpened instruments following all reprocessing procedures necessary to ensure instruments are sterile.
The primary reasons for adopting this revised instrument sharpening protocol are:
1. Sharpening contaminated instruments during an appointment increases the risk of injury to the dental hygienist, and
2. There is no validated evidence that reprocessing sharpening stones (cleaning, packaging, and running them through a sterilizer) will actually produce a “sterile” stone. However, to reduce personal risk, we still recommend use of a cleaned and reprocessed stone when you sharpen instruments.
Instruments must not be sharpened at chairside – either immediately before or during an appointment.
1. The practice of opening packages of sterilized instruments and sharpening them just before using these instruments on a client must be discontinued.
2. If an instrument becomes dull during an appointment, the dental hygienist must obtain a new, sterilized (sharpened) instrument to replace the dull one.
C R D H A I N T o u C H
Dental hygienists are expanding their use of various forms of communication. CRDHA has the responsibility to inform members that a member’s conduct, including the use of social media, must meet the commitment to professional conduct outlined in the CRDHA Practice Standards, Code of Ethics, Advertising Rules and all Federal and Provincial privacy legislation.
Unfortunately, many professionals have misunderstood social media to be something new and void of conduct expectations. For example, a judge was reprimanded for discussing a case on Facebook. An optometrist was disciplined for posting personal and derogatory comments about a colleague on a public website. A paralegal was denied access to the Law Society of Upper Canada in part due to her conduct on blogs.
Two lessons professionals in the online world are learning:
Common sense tips
There are a lot of ways to get yourself in trouble in the social media world, but most of them can be avoided if you take a moment to apply common sense. Protect your professional reputation by following these simple tips:
Be judicious. Nothing is private. Do not post anything on your site or your friends’ sites that you would not want a prospective patient/business associate/employer to see. Derogatory comments, revealing or risqué photos, foul language and crude jokes can all be viewed as a reflection on your character, and by extension, your profession.
Be discreet. If your network offers the option, set your profile to ‘private’, so that it is only viewable by friends of your choosing.
Communicating Through Social Media: A regulatory perspectiveCRDHA gratefully acknowledges the Alberta College and Association of Chiropractors (ACAC) for permission to use content adapted from ACAC’s member communications.
Social media refers to the means of
interactions among people in which
they create, share and exchange
content among themselves in virtual
communities and networks.
Source: en.wikipedia.org/wiki/Social_media
1. You are responsible for conducting yourself
according to the legislation that regulates your
profession regardless of where you say what you say, or do what you do.
2. You can be sure that if your conduct online
is unprofessional, it will be found faster and
undoubtedly be viewed by more people.
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Be prepared. Check your profile regularly to see what others have posted on your page and remove postings that could be considered inappropriate. Use a search engine to look for online records of yourself to see what is out there about you. If you find information you feel could be detrimental to your reputation and your career, see about having it removed.
Your online personal profile
The CRDHA does not monitor personal profile pages; however should someone file a complaint with CRDHA about the content of your personal profile, legislation requires that an investigation must take place.
We strongly suggest you read www.facebook.com/help/privacy. This section of Facebook will help you set your privacy settings strictly enough so that your content isn’t automatically made public. It will also help you from being inadvertently tagged in a photo that could be embarrassing. Other online sites have privacy settings which you should incorporate to give you the most security.
Be cautious when posting opinions about healthcare related issues that are not within the scope of practice for the dental hygienist profession. Also be aware of who you have chosen to “friend“ through your personal profile.
Your online business profile
If you have an independent dental hygiene practice it is likely you have a clinic website, probably a Facebook page and maybe a Twitter profile. They are all free for the world to see and all contribute to the public face of your clinic and ultimately your professional reputation.
Many organizations use services or design firms to build their websites and Facebook pages. Engaging a web expert to create your online presence is entirely appropriate. But it is ultimately your responsibility to ensure the content does not put you at risk of making false or misleading claims, publishing information related to matters that fall outside the scope of practice, or anything that could put you in breach of the CRDHA Standards of Practice and Advertising Rules, or Federal or Provincial privacy legislation.
When CRDHA receives complaints about members’ personal or business websites, making claims that are untruthful, inaccurate, misleading or fall outside of the scope of dental hygiene practice, CRDHA must investigate and take appropriate action.
Professional use of social media
Are you certain that your public face is one that enhances your credibility? And more importantly are you sure the content isn’t going to put you at risk of a complaint?
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The Evolution of Social Media
1971: First Email1980: Usenet1991: WWW1994: First personal blog1995: Classmates1996: Ask.com1999: Personal blogs take off2000: Wikipedia2001: Meetup.com2002: Friendster.com2003: Myspace2004: Facebook and Flickr2005: YouTube2006: Twitter2007: Tumblr2008: Groupon2009: FourSquare2011: Google+2012: Pinterest
Social media is a combination of:
•publishingsiteslikeblogs,•sharingsiteslikeYouTube;•socialnetworkslikeFacebook;•microbloggingsiteslikeTwitter;•andotherstreamslikediscussion,
livecast, virtual worlds, social games and MMO (or making money online).
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PURPOSE Why are you sharing this information?
PRIVACY Who is going to see it? Where else
might it go?
PATIENT If the patient saw this, would they
recognize themselves?
PERSONAL If someone posted this about you,
how would you feel?
PROFESSIONAL How might this impact your reputation and
the image of your profession?
PROTECT Are your privacy settings the strictest
available & checked regularly?
PERMISSIONHave you obtained permission &
cited others’ work?
PERMANENTYou can never get it back.
*Source: University of Alberta’s Integration of In-terprofessional Competencies in Health Sciences Programs (IIPEC) project team with contribution from Dr. Jennifer Walton, Faculty of Medicine and Dentistry, University of Alberta.
Communicating with patients through emailprovided by Office of the Information and Privacy Commissioner
Communicating with patients electronically offers benefits that can improve health outcomes and overall efficiency, including:
• sendingappointmentreminders
• settingupspecialistappointments
• offeringanewservice,suchasasmoking cessation program
• following-uponatreatmentplan
But as many benefits as electronic communications provides, you, as a custodian of patient information, must also consider all risks to patient privacy that electronic communication presents.
As a custodian under Alberta’s Health Information Act (HIA), you have a duty to protect the privacy of your patients and the confidentiality of health information in your custody or control.
The risks
When communicating with patients electronically, you must consider that email is susceptible to the following risks:
Interception. You send an email to an address used by a patient and her family. A family member receives and reads the email.
Misdirection. Two of your patients have similar email addresses. You send an email containing sensitive health information to the wrong patient.
Alteration. You send test results to a patient with a chronic condition via email. The patient alters the results and provides them to another care provider
as trusted health information
Loss. You save emails offsite with your “cloud” email service provider. The email provider goes out of business and you lose access to valuable health information.
Inference. You send an appointment reminder to your patient. The name and nature of your practice reveal health information about your patient to family members with access to the patient’s email account.
Mitigating and limiting risks
As a custodian, implementing reasonable privacy safeguards when emailing patients is your responsibility. Safeguards should align with the sensitivity of the health information. Custodians should encrypt or limit the health information sent via email.
The following safeguards may be sufficient when sending/receiving limited health information that does not include clinical details:
• Limittheamountofhealthinformation in emails
• Limittheamountofhealthinformation you collect using web forms or electronic templates
• Adviseyourpatientsexactlyhowyou will communicate with them via email and let them know you will not accept emails containing detailed clinical information
Savvy student’s guide to professionaluse of social media
BEFOREYOU
text, tweet, friend, update, publish, blog, comment, upload, or hit send . . .
THINK about...
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Carmen Smith and Dawn Hanson
Links to Use of Social Media by Health Professionals
Social Media at a Glance 2013:UBC Biomedical Branch Library: www.slideshare.net/giustinid/social-media-for-health-professionals-at-a-glance-2013 Compiled by Dean Giustini, MLS Med, Reference Librarian
The Health Communicators Social Media ToolkitCenters for Disease Control and Prevention www.cdc.gov/socialmedia/Tools/guidelines/pdf/SocialMediaToolkit_BM.pdf
The Health Communicators Guide to Writing for Social MediaCenters for Disease Control and Prevention www.cdc.gov/socialmedia/Tools/guidelines/pdf/GuidetoWritingforSocialMedia.pdf
Social media and Canadian physicians - issues and rules of engagementCanadian Medical Association cma.ca/socialmedia
CRDHA has noticed that some members use an email address that
is not appropriate for professional use. e.g., [email protected];
[email protected]. When choosing your email address, avoid
nicknames, references to personal characteristics, or controversial
topics. Keep your email address simple and professional.
Policies and training
Whether you encrypt or limit health information exchanged electronically, consider the following administrative controls:
• Establishawrittenpolicyoncommunicating with patients via email for your clinic staff
• Trainstaffonsecureemailuse(ifyou tell your staff to encrypt emails, train them how to do it properly)
• Determinehowyouwillmanagerecords generated in patient emails. For example, how will you manage unsolicited health information sent to you by patients?
• Regularlyconfirmpatients’emailaddresses. When confirming, have your patients consider email risk, who else may have access to their email account and whether they want to receive emails.
Privacy Impact Assessment
The HIA requires that custodians submit a Privacy Impact Assessment (PIA) to the Information and Privacy Commissioner before implementing a new administrative practice or information system that collects, uses or discloses identifying health information. Completing a PIA will help you manage privacy risk when communicating with patients via email.
Quick tips:
1. Stop and think, is email the best way to communicate with your patient given the sensitivity of the health information you are sending?
2. Limit the amount of health information you send and receive via email to only what is essential.
3. If you must send identifying diagnostic, treatment and care information, encrypt your email.
4. Double-check email addresses, cc and bcc fields and attachments before sending.
5. Before you start emailing patients, do a PIA and submit it to the Information and Privacy Commissioner.
Contact Mary Golab, Portfolio OfficerOffice of the Information and Privacy Commissioner(780) [email protected]
What does your email address say about you?
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50th Anniversary Reception, May 4, 2013
This reception was a fine opportunity for CRDHA members and guests to acknowledge where we have come from and people who have provided leadership on the journey.
Bon Bons from Edmonton’s own “Sweet Lollapalooza” were given to each attendee. Lollapalooza is defined as an extraordinary or unusual thing, person, or event; an exceptional example or instance. Shirley Smith, CRDHA President, thanked everyone attending for their role in making CRDHA and this event such a Lollapalooza!
Go to the CRDHA website www.crdha.ca/about-crdha/50th-anniversary-reflections.aspx to read 50th Anniversary Reflections from CRDHA members or to add a reflection of your own.
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Professor teaches and mentors dental hygienists in communities across AlbertaMentorship and role modeling key to success for 2013 W.W. Wood Award winner
Sharon Compton’s classroom is bigger than the university’s largest lecture hall. The winner of the 2013 W.W. Wood Award for excellence in dental education teaches and mentors dental hygiene students in communities across Alberta through online distance learning. These students are practising dental hygienists who are completing their degrees while working in communities like Fort McMurray, Grande Prairie, Lethbridge, Olds, Airdrie and other smaller centres.
Compton, who is associate chair and director of Dental Hygiene in the U of A’s Faculty of Medicine & Dentistry, has recently shifted her teaching away from the classroom to distance delivery. “It’s a very different way of educating,” she notes. “This method of teaching can be challenging to make connections with the students online. But I believe that through consistent and frequent online interactions, providing pertinent feedback as students progress
through the course, connection can be achieved.”
The Association of Canadian Faculties of Dentistry (ACFD) clearly agrees. The AFCD W.W. Wood Award commemorates Bill Wood, whose academic career exemplified dedication to research, teaching and service. The award is given annually to one faculty member at each Canadian dentistry faculty.
Compton began her teaching career in 1984 as a clinical instructor in the dental hygiene program. In July of 1990, she accepted a full-time tenure stream academic appointment. Her teaching responsibilities included senior clinical coordination and teaching, ethics and professional practice, and medical emergencies. In 1996, Compton decided to pursue a PhD program while teaching part time. After completing her PhD in 2002, she accepted the position of director of the dental hygiene program in September 2002, a position she still holds today, along with the role of associate chair, dental hygiene.
BSc Degree Specialization (Degree Completion) Program Graduates
Nine students convocated in June 2013 from the U of A BSc Degree Specialization (Degree Completion) Program. This is the largest cohort convocating from the Degree Completion Program since its inception in 2000.
Student Award of Merit
The Student Award of Merit was presented by CRDHA President, Shirley Smith to Omar Elkadry at the CRDHA Brunch for Graduating U of A Dental Hygiene Program students, April 15, 2013. This award is in recognition of Omar’s professionalism, leadership and team spirit.
President Shirley Smith and Omar Elkadry.
NoteworthyCRDHA Council and members extend sincere congratulations to the university of Alberta Dental Hygiene Program Graduates of 2013. We acknowledge the effort and accomplishment of each graduate in attaining their goal. The following people graduated from the u of A Dental Hygiene Program June, 2013:
Natalie ArnoldRebecca BarrettCarmen Chan
Janell GehmlichSheree LickfoldJanell Misquitta
Julia PosteraroAmanda SmileyLe Tran
We wish each graduate continued success in your professional endeavours and we encourage each of you to become active in CRDHA initiatives and opportunities. We also encourage CRDHA members to find opportunities to personally welcome new graduates in the workplace. Find ways to include these individuals in professional development opportunities; invite a new member to attend continuing competence events and meetings or to join a study club. Get to know each other and develop positive professional relationships based on mutual respect and learning from each other.
Nadine AppeltJennica BarfussStephanie BaronNikki BoykoCasey ChimeraAlix ClarkeBrianne CoulterArlinda EklundOmar ElkadryAshley GerritsPersteen Gill
Stephanie HamaliukKaren HeesingKiera JohnsonHanh Le Brittany LoganTaryn LysterLindsey MaheBrittney MailletAshley MillerDonfernan MontojoJulianne Mullin
Rachelle NeilsonAmy NgLinda NguyenHasiba NiazieChelsea NieboerAlyssa OlsonJessica PaisleyMikaele PrimeauMichael RothfusMohammad SarhanOlivia Schneider
Alyssa SchultzAmanda ShumAn TonChristine TongJamie TrudgeonJamie VisserShelby WestonElaine Wong
Dental Hygiene Program Diploma Graduates
Dental Hygiene Program, BSc (Specialization In Dental Hygiene)
Brittany BranterJoscelyne BraunJennifer BurseyMelanie ChinJanell EvertonRamneet Gill
Leeza KasianiukKimi KhabraCarolyn MaloneyKayla MathesonAngela ParkBeth Regitnig
Laryn SchmidtLindsay SetterJessica SinclairLynn ThomasMaryann TiuCathy Tran
Sengchou Vilay-WongBrandi WalshDanica WiechnikRegina WuGrace Yeung
Dental Hygiene Program, BSc (Specialization In Dental Hygiene) Degree Completion
Photo left to right: Brenda Walker, Cristine Tong, Alix Clarke, Omar Elkadry, Joscelyne Braun, Brianne Coulter, Mikaela Primeau, Shirley Smith
The following CRDHA sponsored awards were presented at the University of Alberta Alumni Association Convocation Luncheon on June 7, 2013. Dental Hygiene Awards for BSc (Dental Hygiene Specialization) GraduatesCRDHA Gold Medal: Carolyn Maloney Dental Hygiene Awards for Students Entering BSc (Dental Hygiene Specialization)CRDHA Scholarship: Cristine Tong
CRDHA 40th Anniversary: Brianne Coulter
Dr. Charl Els/CRDHA Prize in Addiction Awareness and Brief Intervention: Joscelyne Braun
Dental Hygiene Awards for Diploma GraduatesCRDHA Gold Scholarship: Alix Clarke
CRDHA Silver Scholarship: Mikaela Primeau
CRDHA Dental Hygiene III: Omar Elkadry
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2013 CRDHA Annual Continuing Competence Event and Annual General MeetingThe 2013 Annual Continuing Competence Event: Handle With C.A.R.E was a huge success!
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“ this was my first ACC Event! Overall pleased with the variety of seminars, information, speakers and resources. Well organized. I will definitely promote to other dental hygienists and encourage attendance.”
“Great speakers! I appreciated the variety.”
“ It was great to have three days instead of two.”
“… really enjoyed meeting other hygienists. Love learning new stuff. I always bring something back to my practice that I can use.
“First time at this conference…. Excellent.. Will attend yearly!”
We extend a huge thank you to Exhibitors and Volunteers, MiniSpot Hosts and Presenters who helped to make the event such a success.
In this newsletter find ACC Event-related reference lists or website links provided by presenters. Presentation handouts are available on the CRDHA website: www.crdha.ca. Member Sign In required.
Registration Prize Winner: Hazel de Jesus.Evaluation Prize Winner: Jillian A. Hall
;2014 ACC Event
April 24-26, 2014 Calgary, Alberta
Windows of opportunity; Doors to the Future
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ElsKunykSelby
Continuing Competence In-Person Learning
Northwest Dental ExpositionSeptember 27, 2013Edmonton ABeddsonline.com/programs_events/sci-entific_sessions/Contact EDDS: (780) 642-8270E-mail: [email protected]
Canadian Academy of Public Health Dentistry September 27 - 29, 2013Toronto ONwww.caphd.ca/professional-develop-ment/caphd-annual-conferenceE-mail: [email protected]
CDHA 50th Anniversary National ConferenceOctober 3 - 5, 2013Toronto ONwww.cdha.ca/AM/Template.cfm?Section=2013_National_Confer-ence_and_50th_AnniversaryContact CDHA: E-mail: [email protected]
Pacific Dental ConferenceMarch 6 -8, 2014Vancouver BCwww.pdconf.com
CRDHA Annual Continuing Competence EventApril 24 - 26, 2014Calgary ABVarious speakers and workshops (to be determined). All members of the oral health team may registerSponsored by CRDHAContact: [email protected]
Continuing CompetenceFollowing are some in-person events and online sites that offer a wide variety of learning opportunities.
U of A Continuing Dental EducationThe University of Alberta’s Continuing Dental Education (CDE) program provides specialized education and certification programs to postgraduate dentists, dental hygienists, dental assistants and dental laboratory technicians.
Courses of interest to registered dental hygienists include:
• BusinessinDentistry• DentalHygieneRefresherCourse• LocalAnaesthetic• NitrousOxideOxygenConscious
Sedation• OrthodonticModule
For the most up-to-date course information visit:
www.dentistry.ualberta.ca/ContinuingDentalEducation.aspx
Contact CDE: (780) 492-5391
E-mail [email protected] for more information or to be added to an electronic mailing list to receive updates on Continuing Education Courses.
• Internationally acclaimed expert presenters• Celebrating Our Roots…Our Wings with professional
networking and special events• Thursday evening Dance Party and Exhibit Extravaganza• 50th anniversary Birthday Bash• Past presidents through the decades discussion panel• Golden Anniversary Awards Gala
For more information visit www.cdha.ca/2013conference1963 - 2013
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Continuing Competence Online
Following are some online sites which were accessible at the time of printing this newsletter. Providers may assess a user fee and/or require registration with user name and password.
Canadian Dental Hygienists Association (CDHA)www.cdha.caSome CDHA courses have limitations on the eligibility for CCP credit. Refer to the CDHA Course Credit Table.
American Dental Association www.adaceonline.org
American Dental Hygienists Associationwww.adha.org/CE_courses/index.html
Assigning Program Credits for Online Courses
The CRDHA Competence Committee determines the eligibility of specific courses for Continuing Competence Program credit. CRDHA Continuing Competence Program (CCP) Rule 9.1.3 Self Directed Study states: Program credits are granted according to recommendations made by the course provider, the publisher, or the Competence Committee, with consideration given to the amount of time necessary to cover the material and to take the examination. Assignment of program credits will not include the additional time the registrant takes to study or review the materials. The Competence Committee makes the final approval for the number of credits awarded for any course.
The Competence Committee determined that the number of credits indicated by some course providers is not consistent with the content of the courses. The Com-petence Committee considered the allocation of program credit from the following online course providers and determined the following:
Courses from these providers are eligible for only 50% of the credits indicated by the provider.
Crest Oral B/Proctor and Gamble; (Dental Resources; Dental Care)
www.dentalcare.com/en-CA/index.jspx
Forsyth Institute (Colgate Oral Care Report)
https://secure.colgateprofessional.com/app/cop/ocr/
Hygienetown www.towniecentral.com
INR Biomed Paper based courses
I Need CE (Penwell, Hu-Friedy) www.ineedce.com
Pharmacy Times: Courses relate mostly to the Pharmacy Profession.
www.pharmacytimes.com
Courses from these providers are eligible for the number of the credits indicated by the provider.
American Dental Association www.adaceonline.org
American Dental Hygienists Association www.adha.org/careerinfo/continuing_edu-cation.htm
Arc Mesa (Pharmacy Times) www.arcmesa.orgWebsite no longer available
Dental Learning Network (Academy of Dental Learning)
www.fice.com
Dimensions of Dental Hygiene (Bel-mont)
https://dimensions.absorbtraining.com/#/login
Health Studies Institute www.healthstudies.com
Public Health Agency of Canada:Skills Enhancement for Public Health
www.phac-aspc.gc.ca/php-psp/ccph-cesp/index-eng.php
use the CRDHA Self-Assessment Tool to help you identify learning needs and
develop a learning plan.
Access the Self-Assessment Tool
at www.crdha.ca Member Sign In is required.
online continuing dental education is a convenient way to learn at your own pace, anywhere, anytime. The CRDHA Continuing Competence Program Rule 7.4 stipulates: “In the event that a
learning activity continues into the evening hours, a maximum of 10 program credits per 24-hour period may be claimed.”
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Dr. Sharon Compton: Utilizing Sources of Evidence in Dental Hygiene Practice
PubMed: www.ncbi.nlm.nih.gov/pubmed
Google Scholar: scholar.google.ca/
Canadian Dental Hygienists Association (CDHA): Cochrane Corner: www.cdha.ca
DH Research Net (National Centre for Dental Hygiene Research): http://dent-web01.usc.edu/dhnet/default.asp?section=1
American Dental Association Evidence Based Dentistry (ADA EBD): www.ada.org
National Institutes of Health (NIH): www.nih.gov/
Canadian Virtual Health Library: cvhl.ca
Dr. Pat Ferris: Bullying in the Workplace (partial list only. Contact CRDHA for full list)
www2.worksafebc.com/Topics/Violence/Resources-BullyingAndHarassment.asp An excellent and extensive listing of sources of PDF articles and online resources/websites.
www.workplacebullying.orgThe Workplace Bullying Institute developed by Gary and Ruth Namie.
www.bullying.com.au Evelyn Field’s website. A great resource for child and adult bullying issues.
ResourcesFollowing are resources suggested by some of the presenters at the 2013 CRDHA Annual Continuing Competence Event. In addition, the handouts from some of the presentations are available on the CRDHA website. Member Sign In is required. www.crdha.ca/continuing-competence-events/crdha-events.aspx
Dr. Ann Eshenaur SpolarichReference articles:
Gurenlian JR, Spolarich AE. Immune System Dysfunction. In Daniel SJ, Harfst SA, Wilder RS. Mosby’s Dental Hygiene Concepts, Cases & Competencies, 2nd ed. St. Louis, MO: Mosby Elsevier, 2008.
Little JW, Falace DA, Miller CS, Rhodus NL. Dental Management of the Medically Compromised Patient. 7th ed. St. Louis: Mosby Elsevier, 2008.
Pickett FA, Terezhalmy GT. Dental Drug Reference with Clinical Implications. 2nd ed. Baltimore, Lippincott Williams & Wilkens, 2008.
Walsh MM. Persons with Autoimmune Diseases. In Darby ML, Walsh MM. Dental Hygiene Theory & Practice, 3rd ed. St. Louis, MO: Saunders Elsevier, 2010.
Wynn RL, Meiller TF, Crossley HL. Drug Information Handbook in Dentistry. 17th ed. Hudson, Lexi-Comp Inc., 2011.
Mary Golab: Health Information Act: An Overview
office of the Information and Privacy Commissioner: www.oipc.ab.ca
Yan Lau: Occupational Health and Safety (OHS) for the 21st Century
oHS Resources for Dental Workers: humanservices.alberta.ca/working-in-alberta/6311.html
Gary Hughes: Radiation Protection in Dentistry
Radiation Legislation:humanservices.alberta.ca/working-in-alberta/292.html
Safety Code 30 www.hc-sc.gc.ca/ewh-semt/pubs/radiation/99ehd-dhm177/index-eng.php
ADDITIONAL RESOURCEThe Canadian Best Practices Portal is a compendium of health promotion and disease prevention interventions that have been shown to be effective. The Oral Health Section highlights interventions that have demonstrated improvement in oral health outcomes and/or access to care, and will give program planners and researchers in public health dentistry a valuable resource for developing or evaluating their own programs. Each of the topic areas include resources that can help in program development.
The portal is now online and can be viewed at resources and interventions in Oral Health Promotion and Disease Prevention: cbpp-pcpe.phac-aspc.gc.ca/topic/hp-pdls/10/page/1.
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Moving? Change of Name and Address Notification
The Dental Hygienists Profession Regulation requires that members of the College of Registered Dental Hygienists of Alberta (CRDHA) ensure that their mailing address is always current. Incorrect or out of date addresses can lead to missed mailings which may include important notices and documents. S. 31(1) of the Dental Hygienists Profession Regulation requires that members must provide a home address, telephone number, email address and fax (if applicable) when there are any changes to the information or at the request of the Registrar. Your personal profile changes can be submitted in writing or updated on the CRDHA website www.crdha.ca. Name changes must be submitted in writing.
Registrants are welcome to copy or cut out this name/address change card and use it to submit a name change or address change. Please contact the College of Registered Dental Hygienists of Alberta if you require further information.
Telephone: Toll Free (Alberta) 1-877-465-1756 Fax: (780) 440-0544 or email: [email protected]
Name (in full)
CRDHA ID Number
New Name (in full)
Old Address
New Address
Home Phone
Effective Date
Signature
The Informed Entrepreneur: A Primer for the Business of Dental Hygiene
CRDHA members have asked for a resource about planning for and operating an independent dental hygiene practice. Do you have questions such as:
• What do I need to know about the business?• How should I structure my practice?• How do I address some day-to-day operational issues?• How do I finance this business?• What other resources are out there?
It is our pleasure to make this manual: The Informed Entrepreneur: A Primer for the Business of Dental Hygiene available for purchase for CRDHA members on a cost recovery basis.
Please send me ___________ copy(s) of the manual. Cost is $20 (twenty dol-lars) per copy. A copy of the resource manual will be emailed to you as a .pdf document. Please ensure you have Adobe Acrobat software so you can open and print the manual.
My cheque or money order in the amount of $ ___________ is enclosed. (please print)
CRDHA ID #
Name
Mailing Address
Phone (H): Phone (W):
Email:
DENTAL HYGIENE CHAPTER
Dental Hygiene Reunion Reception
The University of Alberta Dental Hygiene Alumni Chapter is proud to host the annual
Saturday, Sept. 28, 2013 | 3:00 p.m. to 5:00 p.m.Lister Centre, Wild Rose RoomCorner of 87 Ave & 116 St, U of A Main Campus
Join your classmates and colleagues for a casual afternoon as we celebrate 50 years of dental hygiene at the University of Alberta.
Catch up with friends old and new and enjoy light refreshments. There will be presentations to those celebrating special anniversaries: 5, 10, 15, 20 etc.
This annual reception is complimentary but registration is required. Register at ualberta.ca/ alumni/weekend
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H a v e y o u c o n s i d e r e d t H e
benefitso f a p e r s o n a l l y o w n e ddisability insurance program??
yellow raincoatBENEFIT CONSULTANTS
A personal disability insurance policy will protect you from the financial hazards from an accident or illness with no risk to you of...
• the contract being cancelled by the insurer:
• any provision of the contract being altered;
• the premiums being increased.
We can explain the differences between the CDHA & CDSPI (group employee plan) and an individual policy. We will design a program specific to your individual needs.
Nancy McKenzie, rHuSuite 102, 718 - 12 Avenue SWCalgary, AB T2R 0H7Tel 403 .265 .5681Cel 403 .612 .87721-888-365-5681Email: [email protected]
• NEW – now also available for streaming directly to your computer • Or, delivered in easy-to-use DVD format to view at home when convenient
• Four issues per year providing 12 credit hours of Continuing Education
• Interactive component provides testing with each educational presentation
• Certificate of Participation available for each issue
DVD Quarter ly of Dental Hygiene
C D H A M e m b e r s R e c e i v e a 2 5 % P r i c i n g D i s c o u n tC D H A M e m b e r C o s t $ 1 4 9 . 9 5 + 1 3 % H S T = $ 1 6 9 . 4 5
( C D H A n o n - m e m b e r c o s t $ 1 9 9 . 9 5 + 1 3 % H S T = $ 2 2 5 . 9 5 )
V i s i t w w w . d v d q u a r t e r l y . c o m t o s u b s c r i b e , o r c a l l 1 - 8 6 6 - 9 9 9 - 2 9 9 9
Add to your Continuing Competence Program credits at home
Be healthy. Be well. Be informed. If you would like copies of Apple for your clients,
contact us at: [email protected]
Canadian Publications Agreement #40012431
Return undeliverable Canadian addresses to:
College of Registered Dental Hygienists of Alberta302, 8657 51 Avenue NWEdmonton, AB T6E 6A8