communication and presentation skills

Abdul Rehman Safdar

MB-12-39

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Communication & Presentation Skills

Design and Delivery

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Communication is a series of experience of…

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HearingSmell

Seeing

Taste

Touch

Communication Skills

Communication skills is the ability to use language (receptive) and express (expressive) information.

Effective communication skills are a critical element in your career and personal lives.

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Why we communicate…

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Ways of communication…

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SENDING MESSAGES…

• Effective Verbal Messages: Are brief, succinct, and organizedAre free of jargonDo not create resistance in the listener

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SENDING MESSAGES…

• Nonverbal Messages:• Nonverbal messages are the primary way that

we communicate emotions.

9 Facial Expression Postures and Gestures

SENDING MESSAGES…

• Para-verbal Messages:• Para-verbal communication refers to the

messages that we transmit through the tone, pitch, and pacing of our voices.

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Effective Communication . . .

• It is two way.

• It involves active listening.

• It reflects the accountability of speaker and listener.

• It utilizes feedback.

• It is free of stress.

• It is clear.

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Tips to good communication skills

• Maintain eye contact with the audience • Body awareness • Gestures and expressions • Convey one's thoughts • Practice effective communication skills

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Types of Communication…

On the basis of organization relationship:

Formal Informal On the basis of Flow: Vertical Crosswise/Diagonal Horizontal

On the basis of Expression: Oral Written Gesture

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Barriers to Communication…

• Semantic Barriers

• Emotional Or Psychological Barriers

• Organizational Barriers

• Barriers in Superiors

• Personal Barriers

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• Semantic Barriers:• Symbols with different meaning

• Badly expressed message

• Faulty translation

• Specialist’s language

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• Emotional Or Psychological Barriers:• Premature evolution• Inattention• Loss of transmission & poor retention• Undue reliance on the written word• Distrust of communication• Failure to communicate

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• Organization Barriers:Organizational policyOrganization rules & regulationStatus relationComplexity in organization

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• Personal Barriers:Differences in perception

and viewpoint.Physical disabilitiesLanguage differences Expectations and prejudices Cultural differences.

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Barriers in Superior

Attitude of SuperiorFear of challenge of authorityLack of time Lack of awareness Barriers in Subordinates

Unwillingness to communicateLack of proper incentive


Ways to overcome Barriers…

• Focus On Audience

• Participation

• Crystal clear message

• Appropriate channel

• Use of 7 C’s

• Feedback

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What is a presentation for you?

Why are we here?

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Reasons for Presentation…

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Presentation?

• Revolves around 3 Entities

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Know Your Audience…

Assess Your Audience:

• Size

• Knowledge level

• Comprehension Level

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“Success depends on

your ability to reach your audience”

Clearly define the objectives…

• Confused Audience Doesn’t listen

• Confused Audience doesn’t Decide

• Confused Audience doesn’t bring desired results!

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Presenter

Presenter

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Effective tips for a presenter…

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Present

er


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Present

er


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Present

er

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Effective tips for a presenter…Present

er


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Present

er


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Present

er


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Present

er


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Present

er


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Present

er

Visual Aids… Visual Aids

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Why Visual Aids?

• Enhance Understanding

• Add Variety

• Support Claims

• Lasting Impact

Visual Aids

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Visual Aids Should…

• Have Outline of main points

• Serve audience’s needs, not

speaker’s

• Simple and clear

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Visual Aids

Be Visible…

• Titles should be 38-44 pt. font size

or more

• Text should be 28 pt font size or

more

• Use color wisely40

Visual Aids

Present

er

Mistakes to avoid…

Getting personal

Talking about Religion and Politics

Stand up straight

Your Back towards the audience

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Mistakes to avoid…

Answer questions just for the sake of it, it’s

ok if you don’t know the answer

Proving others wrong while answering

questions

No attention while answering the question

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Present

er

Fear From Presentation….

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Fear From Presentation…

• Feared more than death!

• THE FACTS: Shaky hands, blushing cheeks, memory loss, nausea, and knocking knees.

Behave Normal…

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Causes of the Anxiety…

• Fear of the unknown OR loss of control

• Fight or flight mode

• No backup plan

• No enthusiasm for subject

• Focus of attention

In the new global and diverse workplace requires excellent communication skills!

Success for YOU…

Improving Body Language Tips

• Keep appropriate distance

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Improving Body LanguageTips

•Take care of your appearance

•Smile Genuinely

•Maintain eye contact

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Effective Presentations…

• Control anxiety – Don’t fight it

• Audience centered

• Accomplishes objective

• Fun for audience

• Fun for you

• Conducted within time frame

What Makes an Effective Speaker?

• Control of information

• The voice used

• The right words

• Use of body language

• Prompts, scripts and notes

• The right location

• Useful and meaningful visual aids

Synopsis…

Guide audience gently

Design slides carefully

Use pauses effectively

Answer questions inclusively

Do you have any question?

communication and presentation skills

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