Communication, Collaboration and

FocusClaire Billingsley

Billingsley Consulting Group

All Ya’ll…and different “languages”

Communication, Collaboration and Focus

Today we will discover how to:

Communicate effectively even though we might not all speak the same “language”

Understand collaboration and two way communication

Discuss how to focus when there are a million distractions and interruptions

Communication

How has communication changed through your records management career?

Technology continues to change

Floppy Disc anyone?

Who do you need to communicate with now?• How do you communicate to the different departments now

that Unified Information Governance is expected and required?• What does that entail?

Information Governance

Communication Awareness Activity

• Warm Up – Shake it Out

• Communication Game• Need 3 volunteers and a door monitor

Communication Game Instructions

• First volunteer – Go through the exercise using regular words and physical cues. Get suggestion from the audience regarding who, what and where they are.• Second volunteer – First volunteer communicates to second

volunteer the same information…allowed to do all of the physical cues, but not allowed to use any “regular” words…only gibberish• Third volunteer – Second volunteer communicates to third

volunteer the same information, again allowed to use visual cues, but only gibberish.• Third volunteer then guesses who, what and where they are

Communication Game

• What was the challenge of the communication style we saw?• Does everyone communicate the same way?• Does everyone interpret things the same way even though

they all see and hear the same words and actions?

Collaboration

Listening

• Some people won’t allow themselves to process anything from anywhere except their heads…or so they think. Allowing yourself to be a bit vulnerable allows you to pick up more clues from body language.• Visual• Auditory• Kinesthetic

Listen/Watch/Concentrate (Collaboration)• One Word Story• Alphabet Story – 12 volunteers• Story – 8 volunteers

How well did we do?

• What is the challenge to listening, watching and concentrating all at the same time?

Focus

Focus Activity

• Eye Contact Practice• Mirroring Activity

Focus Activity

• What were the challenges of this exercise?

• Discuss being fully present

• How does being fully present help you focus?

• Multitasking discussion

Multitasking Activity

• Need three volunteers• One sits in the middle• Someone sits on either side

• Both try to talk to that person at the same time about two different topics

• What was it like to be in the middle seat?

Listening – Receiving Information

• Head• Heart • Gut

• Where do we spend most of our time?

• How do we get out of our heads?

Getting out of your head with playfulness• Benefits:

• Get to know each other better• Learn how to focus • Open up learning opportunities• Note: You must buy into this or they won’t

• It is scientifically proven your employees will be more loyal and productive if they are emotionally attached, and laughter is a contagious and very powerful emotion.

Brainstorming Solutions – 10 things

Group Activity

• List 25 things that are associated with the word TURTLE

Keys for Successful Leadership and Communication

It starts with YOU!

Closing

• Aerobic portion of the presentation

• “My Bonnie”

Thank You!

YOURock!!!!