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a) Homonyms

b) Mnemonics

c) Acronyms

d) None of the above

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a) Informal

b) External

c) Formal

d) Internal

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a) Foot note

b) End note

c) Explanatory note

d) None of the above

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a) Suggest views

b) Put forward your problem

c) Record the decisions made

d) Co-relate yourself

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a) Creating interest

b) Hard sell

c) Soft-sell closing

d) Inducing desire

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a) Management hierarchies

b) Official pyramid

c) Organization pyramid

d) Authority chart

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a) Society

b) Interaction

c) English

d) Communication

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a) Determined result

b) The successful output

c) Wastage of time

d) Negligence and disobedience

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a) Body and enclosure

b) Order of the day and body

c) Heading and body

d) None of the above

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a) Proxemics

b) Kinesics

c) Oculesics

d) Haptics

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a) Stakeholders

b) Suppliers

c) Intermediaries

d) Consumers

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a) Telegrams

b) E-mails

c) Fax

d) Press release

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a) Personal

b) Common

c) Open

d) Appraisal

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a) Memo

b) Technical report

c) Essay

d) Research

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a) The greeting

b) Vocalics

c) Establishing rapport

d) Body language

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a) Advocacy advertising

b) Public service advertising

c) Corporate umbrella advertising

d) Corporate sponsorship

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a) Summary

b) Precise

c) Action

d) Concise

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a) Bibliography

b) Ingredients

c) Recipe

d) None of the above

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a) Dis

b) Off

c) Mis

d) Pro

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a) Agendrum

b) Agndrum

c) Agenda

d) Agendum

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a) Circulars

b) Notices

c) Memos

d) None of the above

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a) Concise and direct

b) Short and specific

c) Concise and correct

d) Short and direct

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a) i and ii

b) ii and iiic) All

d) None of the above

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a) A positive statement that lessens the impact ofbad news.

b) A negative statement that lessens the impact ofbad news.

c) A negative or neutral statement that lessens the

impact of bad news.

d) A neutral or positive statement that lessens theimpact of bad news.

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a) Good speaking

b) Good writing

c) Good listening

d) Good personality

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a) Occasional purpose

b) Special purpose

c) Common purpose

d) None of the above

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a) Homophones

b) Homonyms

c) Eponyms

d) Mnemonics

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a) Neither (i) nor (ii)

b) (ii) only

c) (i) only

d) Both (i) and (ii)

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a) Interpret a code

b) Translate ideas into codes

c) Block a pathway between the sender and thereceiver of a message

d) Speak to large groups of people

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