communication enhancements for success...glossophobia-most common social anxiety disorder “from...
TRANSCRIPT
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Communication
Enhancements for
Success
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Problem Solver
Excellent Communication
Success
SUCCESS IN OUR ROLES
- Listening
- Writing for the
Digital Age
- Public Speaking
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Listening
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Listening- What most of us think
84% of people think they are “Above
average listeners”
Not talking when others are speaking
Letting others know you are listening through
facial expressions and sounds
Being able to repeat back
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The Art of ListeningLISTENING
TO
RESPOND
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Bad Habits: Interrupting
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Bad
Habits:
Stage
Hogging
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Bad Habits:
Pseudo-
Listening
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Bad Habits:
Insensitive
Listening
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Bad Habits: Distracted Listening
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Listening is the “other side” of
CRUCIAL CONVERSATIONS
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PREPARE LIKE IT
IS A RACE-because big important
conversations are like
races….We need to WIN
and WINNING is getting
the most from the
conversation/walking
away with insight and
learning!
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EXERCISE:
A role- Talker
• Talk for 3 minutes about something that happened to you in the last year that was interesting.
• Convey 3 to 5 key points
B role- Listener
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RESULTS
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Four Steps to Better Listening:
Listening
Prepare Physically
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PREPARE
Physically
Remove your computer
Get out paper and pen
Get comfortable
Take a few deep breathes
Remove your phone
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Bad Habits:
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Impact of Cell Phones
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Four Steps to Better Listening:
Listening
Prepare Physically
Prepare Mentally
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PREPARE
Mentally
Clear your mind from
distractions- consciously put
other issues “in a box with a
lid”
Arrive early
Go over in your head how
you are going to be focused
on “listening and learning”
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Four Steps to Better Listening:
Listening
Prepare Physically
Prepare Mentally
Create Synergy
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Create Synergy:
Listen patiently
Be curious
Don’t interrupt
Take notes
Make eye contact
Nod and smile
Watch for emotions
Make the talker know you are invested in the conversation
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Four Steps to Better Listening:
Listening
Prepare Physically
Prepare Mentally
Create Synergy
Ask Questions
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• Gently Challenge assumptions, but in a constructive way
• Make the talker feel supported
• Don’t try to jump in and solve
• Ask for more information in open ended questions• “Can you tell me
more about XX”
• “Can you elaborate on XX”
• Why do you think XX”
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Active Listening
Being an active
listener will provide
energy,
acceleration,
height and
amplification for
the conversation
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Sources:
• Jack Zenger & Joseph Folkman, “What Great Listeners Actually Do”,
Harvard Business Review
• Melissa Daimler, “Listening is an Overlooked Leadership Tool “ Harvard
Business Review
• Ralph G Nichols and Leonard A. Stevens, “Listening to People”, Harvard
Business Review
• Mindful Listening- Harvard Business Review Emotional Intelligence Series
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Writing for the Digital Age
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E-mails our favorite part of the day
o 269,000,000,000average number of e-mails
sent per day
➢ 121 average number of e-mails an
individual receives each day
28% of an individual’s day is spent
on e-mails
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You might respond to these stats by
grabbing a venti sitting at your
computer and, ‘attacking’ your
inbox each morning, sending e-mails as quickly
as you can…
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As of 2018, 67% of emails
are read on a
mobile device.
On average, people
spend 8 to11 seconds
reading an e-mail.
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And, your e-mail is 1 of the 121 your recipient has to read that day.
Your audience also has an 8-second attention span.
If you’re not intentional with how you write that e-mail and make your point
quickly…
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PART by PART- SUBJECT LINE
• SUBJECT LINE- Best way to ensure your e-mail is read
GOOD- Brief Summary of the e-mail point
“Client Report- Send revisions by 5PM”
“Need dates to schedule client meeting”
BAD-
“Important”
“For your Review”
“ Question”
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PART by PART- INTRODUCTION
• GETTING STARTED- Introduction
GREETING
- By name if you can, people spend 5 more seconds with name
- Otherwise generic
PLEASANTRY-
- you can skip if you e-mail frequently
- otherwise- one sentence (“I hope this note finds you well”)
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PART by PART-BODY
• BODY- Main PURPOSE
ONE PURPOSE ONLY
That
sounds
easy. I will
do it NOW!
BLOT- “Bottom Line on Top”
BLOT right after pleasantry
Don’t bury it or it can be overlooked•
CALL TO ACTION-
- Briefly describe how and when to respond
Bad example- “Can you take care of this”
“Let me know what you think”
Good Examples- “Please respond with your changes to this document by 10
AM on Friday Dec 1”
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PART by PART- CLOSING
• CLOSING-
Brief polite Phrase
- “Thank You”
- “ I look forward to your response”
Is it “8
second”
ready??
Final Check-
- Proof read
- Check for attachments
Sign-Off
- formal or informal
- include all your contract information
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ADDITIONAL TIPS- “8 second ready”
KEEP BODY CLEAN AND CONCISE-
Incorporate the hyperlink into a word
THIS: You may find this technical writing resource useful in preparing the report.
NOT THIS: You may find this resource useful in preparing the report:
http://www.instructionalsolutions.com/blog/technical-writing-engineers
Use color (only one color)
Use
Bullets vwru
italics
underlining to draw attention to important parts
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Exercise
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Which e-mail is likely to stay in your inbox for two weeks?
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MOBILE NOTES
Images that you clip
may not show up
Color may not show
up
Attachments may
not be viewable
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Effective Speaking to Groups
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Glossophobia-
most common Social Anxiety Disorder
“from slight nervousness
to paralyzing fear and panic”
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Effective Speaking to GroupsMost of us are reluctant
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Mindset
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MINDSET
STOP THE NEGATIVE SELF TALK
FACE YOUR FEAR
LEARN TO CONTROL THE FEAR
WHAT IS THE WORSE THING THAT
CAN HAPPEN
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Mindset
Shift Focus
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NO: I am being tested or judged
YES: I am communicating something that
will benefit people
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Mindset
Shift Focus
Professional Help
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Professionals are worth the investment
• Expensive but worth it
• You might not need much time
• If cost is an issue, consider trading time
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Mindset
Shift Focus
Professional Help
Content/
Storytelling
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WHEN TO SPEAK/WHAT TO SPEAK ABOUT
Content ExpertPassionate
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CONTENT DEVELOPMENT
Intro
•Common Ground
•Hook/why should they listen
STORY
STORIES
STORY
Close
•Bring it all together
•End strong
Support
•Truths
•Application
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STORY
SPREADSHEET
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Share some trivia/little known facts/data[If it works into your presentation]
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Mindset
Shift Focus
Professional Help
Content/
Storytelling
Repetition
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• Say Yes
• Tell people you are available
Practicethe
craft
• Lock down 1 month before
• Practice 3 times per day
• Video
• Practice audience
Practicethe
piece
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Be prepared. (Practice).
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CALMING TECHNIQUES
FIGURE OUT WHAT WORKS FOR YOU
o SONG
o Focus on a success
o BREATHING
CRANK
CONFIDENCECRUSH
DOUBTS
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