communication: essential to human behavior. defining the communication process the process by which...
TRANSCRIPT
Communication: Essential to Human Behavior
Defining the Communication Process
Defining the Communication Process
The process by which individuals use symbols and behaviors to exchange information
The process by which individuals use symbols and behaviors to exchange information
More Qualities of Communication
More Qualities of Communication
We often take it for granted “We do it all the time, right? It’s just common sense.”
Communication Failures
We often take it for granted “We do it all the time, right? It’s just common sense.”
Communication Failures
Why Study Communication?
Why Study Communication?
1. Oral Communication (speaking) skills2. Written communication skills3. Listening ability4. Enthusiasm5. Technical Competence6. Work experience7. Appearance8. Poise9. Resume10. Part-time or Summer employment11. Specific degree held12. Leadership in campus/community activities13. Recommendations14. Accreditation of programs activities15. Participation in campus/community activities16. Grade-point average17. School attended
1. Oral Communication (speaking) skills2. Written communication skills3. Listening ability4. Enthusiasm5. Technical Competence6. Work experience7. Appearance8. Poise9. Resume10. Part-time or Summer employment11. Specific degree held12. Leadership in campus/community activities13. Recommendations14. Accreditation of programs activities15. Participation in campus/community activities16. Grade-point average17. School attended
What do employers look for?
Functional Perspective of Communication
Functional Perspective of Communication
“how we use communication to help us begin, maintain, and end relationships” E.G. baby crying Relationships = interconnectedness in order
to achieve a goal
Relationships involve interdependence. What we do affects others and vice versa
“how we use communication to help us begin, maintain, and end relationships” E.G. baby crying Relationships = interconnectedness in order
to achieve a goal
Relationships involve interdependence. What we do affects others and vice versa
More Functional Perspective…
More Functional Perspective…
Affiliation We show how much we want to be
connected to someone.
Goal Achievement Using communication to get something
Control (Influencing Others) E.g. Abusive Relationships
Affiliation We show how much we want to be
connected to someone.
Goal Achievement Using communication to get something
Control (Influencing Others) E.g. Abusive Relationships
Characteristics of Communication
Characteristics of Communication
Communication relies on symbols. Couples using “secret” language Fraternities and handshakes
Symbols come together to create a code. Set of symbols joined together to create a
meaningful message. These codes are encoded and decoded…
Communication relies on symbols. Couples using “secret” language Fraternities and handshakes
Symbols come together to create a code. Set of symbols joined together to create a
meaningful message. These codes are encoded and decoded…
Encoding & DecodingEncoding & Decoding Encoding
Mentally constructing a message for production
Decoding Process of receiving a message by
interpreting and assigning meaning to it
Channels Method through which
communication occurs
Encoding Mentally constructing a message for
production Decoding
Process of receiving a message by interpreting and assigning meaning to it
Channels Method through which
communication occurs
Communication is linked to culture. Culture = “shared beliefs, values,
and practices of a group of people” Keep in mind, people also have Co-cultures.
Communication is linked to culture. Culture = “shared beliefs, values,
and practices of a group of people” Keep in mind, people also have Co-cultures.
MORE CHARACTERISTICS…
Linear Model of CommunicationLinear Model of Communication
The Interaction Model of Communication
The Interaction Model of Communication
The Competent Communication Model
The Competent Communication Model
DiscussionDiscussion
Do we pay attention to these contexts? Are they even all that important?
Do these contexts ever overshadow the message?
Do we pay attention to these contexts? Are they even all that important?
Do these contexts ever overshadow the message?
Competent CommunicationCompetent CommunicationCommunication that is effective and appropriate.
For starters, let’s cover what not to do…
Communication that is effective and appropriate.
For starters, let’s cover what not to do…
Show me the money!!!!!!
Communicating EffectivelyCommunicating Effectively Effective communication “involves
determining what is appropriate and what is not in a variety of cultures & situations.” e.g. Not jumping up & down like a jack
rabbit when you’re an adult… on national T.V.
Adaptability is key!
It’s not just what you know of the world, but how you be in the world.
Effective communication “involves determining what is appropriate and what is not in a variety of cultures & situations.” e.g. Not jumping up & down like a jack
rabbit when you’re an adult… on national T.V.
Adaptability is key!
It’s not just what you know of the world, but how you be in the world.
ActivityActivity
Describe two communication situations, one in which the communication was appropriate but not effective, and one in which the communication was effective but not very appropriate. Analyze these situations, considering the situational and relational contexts involved.
Describe two communication situations, one in which the communication was appropriate but not effective, and one in which the communication was effective but not very appropriate. Analyze these situations, considering the situational and relational contexts involved.