Communication in a teamCommunication in a team

Piotr Bogdanowicz s2459Piotr Bogdanowicz s2459

Andrzej Mędrycki s2587Andrzej Mędrycki s2587

3 Types of communication3 Types of communication

• Target – one way communication (speaker – listener)

• Ping-Pong – conversation

• Transactional – asigning different properties to different meanings, and exchanging them with other side

Some of possible communication Some of possible communication problemsproblems

• Defensive attitude

• Emotional reactions

• Monotony

• Ignoration

• Too much information

• Lack of faith

• Bad organization

Process of communicationProcess of communication

• Thought

• Message

• Transmission

• Receiving

• Thought

• Message

• ...

Territory, zones, distanceTerritory, zones, distance

• Territory – zone, in which one feels comfortable

• Zones:– Private 15-45cm (family, close friends)– Personal 46-121cm (party, office... )– Social 122-360cm (strangers, mailman)– Public 361cm (speech in front of an audience)

Palms’ gesturesPalms’ gestures

• Open palms – being honest

• Hard / weak handshake – domination / submission

• Rubbing palms – aproval, satisfaction

• Gestures with use of the thumb – negative attitude

Hands’ gesturesHands’ gestures

• Touching the nose – cheating

• Scratching the neck – being unsure

• Touching the collar – cheating

• Hiding eyes and ears – cheating, doubts

Hands’ and legs’ gesturesHands’ and legs’ gestures

• Crossing hands – closing oneself

• Partial crossing hands – uncertainty, shyness

• Putting one leg on the other – defensive, negative stance

• Crossed feet – holding the negative thoughts

EyesEyes

• Big pupils – positive feelings

• Small pupils – negative reaction, cheating, bad will

• Look on the side – lack of attention

• Partially closed eyes – being bored or fear of bad reaction

• Controlling the sight of the listener - pencil

Forms and strategies of the Forms and strategies of the messagemessage

• Forms:– Written– Spoken– ...

• Strategies:– Informative– Persuasive– Cooperative

Strategy vs. engagementStrategy vs. engagement

The best received wordsThe best received words

• You• Easy• Money• Results• Guarantee• Proven• Love• Free• Discovery• Health• New• Save

How to organize a messageHow to organize a message

• Prepare a draft of a message– Main plot– Gather facts, materials, illustrations

• Back your point up by bringing up– Facts, statisctics– Examples– Quotations

• Choose the order of transmitting the information– Directly (deduction) – first show the thesis, then prove it– Partially (induction) – first facts, then conclusions

Listening and receiving the Listening and receiving the messagemessage

Nature has given to men one tongue, but two ears,

that we may hear from others twice as much as we speak Epictetus

Listening means: listening understanding jujdging memorizing answering

Message = information + feelings

NegotiationsNegotiations

• Trying to achieve some goals or agreement, working on reciprocal understanding.

• Are the inseparable element of each planned structural change in organisation.

Negotiation stereotypesNegotiation stereotypes

• Buyer is omnipotent, has all the card in his pocket

• Buyer knows well what he wants• Price is the only important factor of purchase• Market is ifinite and one can choose providers

freely• It’s easier to achieve a goal while bein strict and

cathegorical.• Your only argument is lowering the price.

Your real advantages in Your real advantages in negotiationsnegotiations

• Involvement

• Will of takig risk

• Solidity

• Knowledge

• Personal charm

• TIME

Styles and tactics of negotiationStyles and tactics of negotiation

• Active-cooperative

• Passive-cooperative

• Active-fighting

• Passive-fighting