communication ppt deliotte project
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TRANSCRIPT
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EFFECTIVE COMMUNICATION
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Objectives• Define and understand communication and the
communication process
• Identify and overcome the various barriers in a communication process
• Understand Effective Communication
• Various means of communication in the community
• Counseling & Counseling skills
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Why do we Communicate???
to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships
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Types & Methods of Communication
Television, Newspaper, Magazines, Internet…
Multimedia
Photographs, Paintings, Videos, Film…
Visuals
Facial expressions, Postures, Actions, Voice Tone, Silence…
Non-Verbal
Conversations, Interviews, Phone Calls, Requests…
Spoken
Letters, Memos, Reports…Written
Communication Skills
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Aksh Optifibre Limited5
Communication Process: The Flow
Sender ReceiverMessage
Feedback
Channel
Perception
DeliveryFormulating
Response
Understanding
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Is scarcer than quality waterIs measured by results or actionsDoes not need to be very complexIs aimed at informing othersIs complete and clear
Effective Communication…
….. Complete sharing of meaning and understanding between the person sending the message and the person
receiving the message.
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Barriers to communication
• Internal Barriers
• External Barriers
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Internal barriers
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Personal Barriers:
Fatigue, low energy, exhausted Poor listening skills, Attitude towards the sender or the
information, Lack of interest in the message, Fear, mistrust, past experiences,Negative attitude, Problems at home, Lack of common experiences,Lack of clarity in the message,Emotions.
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External barriers
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Noise, Distractions, E-mail not working, Bad phone connections, Time of day, Environment, Attenuation (message passing through many
persons)
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Tips for effective communication
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Simplify languageListen activelyBreak the barriersUse feedbackDo not depend upon grapevine/rumoursBe aware of others levels, feelings and
attitudesDo not act on assumptionsDo not jump into conclusions.
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to receive information to understand effectivelyto enhance clarityto empathize
Hearing Vs Listening
Good listening skill can improve social relations and conversation.
Objective of Listening is…
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Counseling Skills Counseling is one person helping another as they talk person-to-person. When you help a client make a decision or solve a problem, you are counseling.
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Counseling involvesRapport building with the clientShow that you understand and care
about them. Build Trust. Give clients useful, accurate
information. Help them understand what this information means to them.
Help clients to make their own choices, based on clear information and their own feelings, situation, and needs.
Help them remember what to do.
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6 STEPS OF COUNSELINGG (Greet)- Welcome the ClientA (Ask)- Ask about the ProblemT (Tell)- Tell about the client about the
choicesH (Help)- Help the client in making the
decisionE (Explain)- Explain clearly what to doR (Return visit)- follow up the client
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Qualities of a Good Counselor
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Means of Communication approaches at community level
1. Interpersonal Communication (one to one meetings)2. Group Interactions (Group meetings)3. Community /outreach events (Village Health
Nutrition Day, Health Camps etc)4. Media Channels Print Media (Newspaper, Magazines, Journals,
Newsletter) Audio-visual Media (Radio, TV, Local Cable ) Folk /Traditional Media (Nukkad Natak, Magic shows,
Puppet shows) Outdoor Media (Hoarding, Banners, Wall paintings etc) Information Communication Technology (ICT)- Internet
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Video on interpersonal communication