Communication EvaluationClemson Sports Medicine Department

Abby Schreiter

Forms of Evaluation

• Online survey• Informal question/answer session

• Who?– Entry level employees

Focus of Evaluation• Does a communication hierarchy exist in your workplace?• Do you feel that you understand the communication hierarchy at your

workplace?• Were you taught the proper chain of command and communication in your

work place?• Do you feel comfortable going outside the communication hierarchy if their

is a problem in your work place?• Do you know proper communication practice during emergency situations?• Do you know the proper communication practice during a inclement

weather situation?• Do you know the proper communication practice during a typical office work

day?• Do you have frustrations about the daily communication in your work place?• Do you feel comfortable approaching your supervisor about communications

problems at work?• Is constructive criticism communicated in a positive manor in your

workplace?

Results and Conclusions

• Communication hierarchy exists, but is not effective.

• Lack of knowledge of proper chain of command in various work settings

• Frustrations with communication not being consistent.

• ROOM for IMPROVEMENT!!

Ideas for Improvement

• Web like communication system• Better communication orientation program• Explanation for different work situations• Identify proper means of communication

Communication WorkshopAbby Schreiter

Clemson Sports Medicine Department

Need for Effective Communication

• Communication is always a topic at staff meetings

• Discussed ideas/ways to improve with fellow staff members

• Discussed importance of communication during emergency

Current Communication Attitudes1. Do you know communication hierarchy in your workplace?2. Has proper chain of command and communication channels been

discussed formally? If yes, provide examples.3. Do you know proper communication practice in various situations in

your workplace? (Clarify situations – inclement weather, medical emergency, office work problems, etc)

4. What frustrations do you have with daily communication in your workplace?

5. What are ways to improve communication in your workplace?6. Do you feel comfortable approaching supervisors about communication

strategy and ways to improve it?

What are we currently using?

• Word of mouth explanation

• Inadequate flow chart

University Board of Trustees

University President

Athletic Director

Senior Associate Athletic Director

Team Physician

Head Athletic Trainer/ Director of Sports Medicine

Assist. Athletic Trainer Women’s Basketball

Assistant Athletic Trainer Men’s Soccer

Assistant Athletic TrainerAssistant Football

Graduate Assistant Trainers

Student Athletic Trainers

Insurance Coordinator

Assistant Athletic Trainer Women’s Soccer and Rowing

Assistant Athletic Trainer Men’s Basketball

Assistant Athletic Trainer Baseball/Swimming and Diving

Forms of Communication

• Phone– Office– Home– Cell

• Email– After hours contact

• Text Messaging– Between immediate staff, athletes, coaches

• Formal Meetings/Conferences– Administration, beginning of the year

New and Improved

Communication!!

Athletic Director Athletic Director

University PresidentUniversity

President

University Board of TrusteesUniversity Board of Trustees

Staff

Supervisor

Staff

Supervisor

Insurance

Coordinator

Insurance

Coordinator

Director

Sports Medicine

Director

Sports Medicine

Team

Physician

Team

Physician

Senior Associate Athletic Director Senior Associate

Athletic Director

Senior Associate Athletic Director Senior Associate

Athletic Director

Athlete

Graduate Assistant Athletic

Trainer

Graduate Assistant Athletic

Trainer

Student Athletic Trainer

Student Athletic Trainer

Student Support Staff

Coach

Referral Physicians/ Specialists

Referral Physicians/ Specialists

Daily Communicatio

n Chart

AthleteAthlete

Graduate Assistant Athletic Trainer

Graduate Assistant Athletic TrainerCoachCoach

911911

Staff Supervisor

Staff Supervisor

Team PhysicianTeam Physician

Director Sports Medicine

Director Sports Medicine

Senior Associate Athletic Director

Senior Associate Athletic Director

Hospital StaffHospital Staff Athlete’s Parents Athlete’s Parents

Student’s Support Staff

Student’s Support Staff

Assistant Athletic Director

Assistant Athletic Director

Head Athletic Director

Head Athletic Director

University President

University President

Athlete’s Parents **Athlete’s Parents **Emergency

Communication** Athletic Director calls parents incase of

death.

Weather Data System

Staff Athletic Trainer

Graduate Assistant

Athletic Trainer

Coach

Athlete

Adminstration

Support Staff*

Campus Emergency System

Alert Sirens

Community

Alert Email/Text

System

Community

Emergency Weather Communication Flowchart

*denotes that these people are only contacted if necessary.

Communication Scenarios

1. Athlete is feeling sick with a headache, and stomach bug.

2. Athlete falls and collapses outside athletic venue.

3. Dark clouds are in the sky.4. Schedule change and

vacation time.

Questions?Comments?Concerns?