CommunicationCommunication

Sending & Sending & Receiving Receiving MessagesMessages

Why is it Difficult to Why is it Difficult to Listen to Listen to Listen to Listen to Others at Times?Others at Times?

Distractions are Distractions are everywhereeverywhere

People may talk too People may talk too longlong

Disinterest in the Disinterest in the conversationconversation

Thinking of what Thinking of what you’ll say next in you’ll say next in response to the response to the current speakercurrent speaker

How do you know someone How do you know someone is not interested in what is not interested in what you had to say? What was you had to say? What was their body language?their body language?

TheyThey Avoid eye Avoid eye

contactcontact Lean away from Lean away from

the speakerthe speaker Look distractedLook distracted Do other things Do other things

while the while the speaker is speaker is talkingtalking

Selective Selective ListeningListening

Hearing what we Hearing what we want to hearwant to hear

Effective Effective Communication Communication SkillsSkills“Listening Well & Sending Clear “Listening Well & Sending Clear Messages:Messages:

Look at the speaker & pay Look at the speaker & pay attention to what he/she is attention to what he/she is sayingsaying

Be respectful of differences of Be respectful of differences of opinion - keep an open mindopinion - keep an open mind

Acknowledge what the Acknowledge what the speaker is saying by nodding, speaker is saying by nodding, eye contact, etc..eye contact, etc..

Ask questions if you don’t Ask questions if you don’t understandunderstand

Open MindOpen MindIt is important to It is important to

listen with an listen with an open mind!!open mind!!

Be willing to Be willing to listen, not judge listen, not judge

& see others & see others viewpoints…viewpoints…

Unclear Unclear MessagesMessages

A person may receive an A person may receive an unclear message due unclear message due to the following to the following reasons:reasons:

1.1. We are thinking of other things We are thinking of other things while speakingwhile speaking

2.2. We may not provide enough We may not provide enough detaildetail

3.3. We may not stick to the pointWe may not stick to the point4.4. Verbal & Non-Verbal behavior Verbal & Non-Verbal behavior

does not matchdoes not match5.5. We don’t pay attention to the We don’t pay attention to the

listenerlistener

Sending Clear Sending Clear MessagesMessages Make sure verbal & Make sure verbal &

nonverbal messages nonverbal messages matchmatch

Speak clearly & stick Speak clearly & stick to the pointto the point

Be sure your message Be sure your message is received as you is received as you intend it to beintend it to be

What is the What is the Purpose of Purpose of Effective Effective Communication?Communication?

To Understand & To Understand & be Understood, be Understood, to learn and or to learn and or

share information share information & experiences!& experiences!