communication skills presented to: inst. dana adas prepared by : motasem qamhia
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Communication skills Presented to: Inst. Dana Adas Prepared by : Motasem qamhia. Outline. Why do we need communication skills? Communication structure. Types of communication. How to be an active listener? Speaking skills. See a need, fill the need…. Communication Goals. - PowerPoint PPT PresentationTRANSCRIPT
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Communication skills
Presented to: Inst. Dana Adas
Prepared by : Motasem qamhia
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OutlineWhy do we need communication
skills?Communication structure.Types of communication.How to be an active listener?Speaking skills.
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See a need, fill the need…
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Communication Goals
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Employers ranked these applied skills “most important.”
2 & 4-Year College Grads
•Work Ethic 83%
•Teamwork 83%
•Oral Communications 82%
•Problem Solving 73%
•Written Communication 72%
High School Grads
•Work Ethic 80%
•Teamwork 75%
•Oral Communication 70%
•Ethics 63%
•Problem Solving 57%
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The communication process
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Types of communication
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Listening and speaking are used a lot,…
9%
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45%
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Writing Reading Speaking Listening
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…,But not taught enough
9%
16%
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45%
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Writing Reading Speaking Listening
Amount taught
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Hearing VS. Listening Hearing – Physical process, natural,
passive.
Listening – Physical as well as mental process, active ,learned process, a skill.
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Be an active listener
Set the stage.
Ensure mutual understanding.
Understand body language.
Suspend judgment.
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Useful speaking techniques Know what you want to say.Think before you talk.Control fear.Believe in your message.Repeat major points.Find out what your listener
wants.
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Other important skills to considerInitiative.Reasoning.Teamwork.Self-presentation.
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Thanks for listening