COMMUNICATION SYSTEM

IN HOSPITALS

• Communication is the ability to send and receive messages.

• People to people• People to machine• Machine to people• Machine to machine

• Messages are intended to:• Inform – news papers, TV news casts• Educate – texts, video, DVD’s, internet.• Persuade - advertising• Control – machines and tools such as Computer

Verbal vs. Non-Verbal

• Before a health care worker performs any medical procedure or care task with a patient, it's important they use verbal communication to inform the patient. This allows the patient to know what to expect.

• Verbal communication can also be used by the patient to inform the health care worker how they are feeling, what concerns they have and any other questions the patient may have.

• Non-verbal communication in the health care setting comes from eyes, hands and other parts of the body. Providing eye contact, not crossing the arms and leaning in when talking to a patient are non-verbal ways to communicate you care.

Formal vs. Informal

• Formal communication is often found in hospital policies and documents. This type of communication can be very rigid, leaving little or no room for feedback or deviation. Health care workers use formal communication when explaining hospital policies to patients and their families.

• Informal communication is less structured, and often allows for more interaction and communication between patients and caregivers. Conversing with patients about their interests, families and daily activities generally occurs using informal communication.

Technology-Aided

• Not all patients are able to communicate on their own with their caregivers. In these instances, many use technology-aided communication devices to hear or speak.

• For example, patients who are unable to speak may type their thoughts into a computer that announces them out loud.

SIGNS AND SYMBOLS

• Many health care settings are full of signs and symbols that communicate quickly what a patient or visitor needs to know. Using this type of communication is beneficial in care settings, as it allows individuals who are unable to read or understand a specific language to still know what is being communicated.

Telephone systems

• This provide continues communication among the different staff members and also with the patients.

• Where this is not achieved, care coordination breakdowns can occur.

 Practical applications include:• Greater accessibility and speed of

communications• Patient safety and triage capability• Ease of management, flexibility• Tackling day to day problems

NURSE PAGING SYSTEM FOR HOSPITAL MANAGEMENT

• NURSE CALL SYSTEM ranges from the simplest – a mere visual signal system to most sophisticated computer controlled system.

• The system has : panel in patient room  Patient room door panel  Main nurse station panel Monitoring Computer interface  Software Alert panel  Computer voice interface 

Signage system

INTEGRATED SERVICE DIGITAL NETWORK

• ISDN is an international communications standard for sending voice, video, and data over digital telephone lines or traditional telephone copper wire.

• Benefits :Carries a variety of user traffic, such as digital video, data, and telephone network services, using the normal phone circuit-switched network

• Offers much faster call setup than modems

TELEMEDICINE AND TELECONSULTATION

• Telemedicine and teleconsultation are the application and development of the telecommunication networks. Health experts can solve problems by using the electronic and communication technologies without distance limitation.

• we can apply this system in training local volunteers, educators, and welfare workers. Meanwhile, we can save lots of cost and time .

PUBLIC ADDRESS SYSTEM

• A public address system (PA system) is an electronic sound amplification and distribution system with a microphone, amplifier and loudspeakers, used to allow a person to address a large public.

TELEVISIONS

• Keep your patients entertained and informed while they recover.

• Health promotion using television in hospital waiting rooms

CCTV

• In hospitals and healthcare facilities, video surveillance is an effective tool not only for increasing security, but also for controlling costs.

•  CCTV cameras can work to protect hospital employees and patients from security breaches, and provide valuable visual evidence that can be used to increase productivity and prevent dishonest claims.

COLOR CODE STANDARDIZATION

• Code Red: Fire• Code Blue: Cardiac Arrest• Code Orange: Disaster or Mass Casualties• Code Green: Evacuation• Code Yellow: Missing Patient• Code Amber: Missing or Abducted Infant or Child• Code Black: Bomb Threat• Code White: Aggression• Code Brown: Hazardous Spill• Code Grey: System Failure• Code Pink: Pediatric Emergency and/or Obstetrical

Emergency

POSTERS

PRESENTED BY:ARSHPREET KAUR15177HOSPITAL MANAGEMENT