Communications Communications and collaboration portals – and collaboration portals – what’s in it for employees?what’s in it for employees?

Communications Communications and collaboration portals – and collaboration portals – what’s in it for employees?what’s in it for employees?

Elvar ThorkelssonElvar ThorkelssonInformation Worker Business Group Information Worker Business Group LeadLeadelvart@microsoft.comelvart@microsoft.com

People Drive Business OutcomesPeople Drive Business Outcomes

The New World Of WorkThe New World Of Work

One world One world of businessof business

Always on,Always on,always connectedalways connected

TransparentTransparentorganizationorganization

SimplifySimplifyworking togetherworking together

Find info andFind info andimproveimprovebusinessbusiness

Secure andSecure andmanage contentmanage content

WorkplaceWorkplaceTrendsTrends

Role ofRole ofSoftwareSoftware

Collaboration ChallengesCollaboration Challenges

Employees get 50%-75% of their relevant Employees get 50%-75% of their relevant information directly from other peopleinformation directly from other people

More than 80% of an enterprise’s digitized More than 80% of an enterprise’s digitized information resides in individual hard information resides in individual hard drives drives and in personal filesand in personal files

Individuals hold the key to the knowledge Individuals hold the key to the knowledge economy and most of it is lost when they economy and most of it is lost when they leave the enterpriseleave the enterprise

““The Knowledge Worker Investment Paradox”The Knowledge Worker Investment Paradox”

Gartner Research 07/17/2002Gartner Research 07/17/2002

Unified Communications and Unified Communications and CollaborationCollaborationSimplify Working TogetherSimplify Working Together

Pervasive Pervasive capabilities capabilities for where for where and how and how

people workpeople work

Unify Business Communications Unify Business Communications People centric communications with breakthrough People centric communications with breakthrough economicseconomics

Personal and IntuitivePersonal and IntuitivePersonal availability for efficient collaboration Personal availability for efficient collaboration

Rich, intuitive, seamless experience Rich, intuitive, seamless experience

Accessible from anywhere, on any device Accessible from anywhere, on any device

Convenient and IntegratedConvenient and IntegratedConvenient and in context Convenient and in context

Integrated with collaboration tools Integrated with collaboration tools

Rich platform with broad partner ecosystem Rich platform with broad partner ecosystem

Flexible and TrustworthyFlexible and TrustworthyBreakthrough software and services economics Breakthrough software and services economics

Flexible, integrated, efficient infrastructure Flexible, integrated, efficient infrastructure

Trusted, secure, reliable platformTrusted, secure, reliable platform

Empower Teams Through Empower Teams Through WorkspacesWorkspacesCommon infrastructure to meet a variety of business Common infrastructure to meet a variety of business needsneedsShare and access informationShare and access information

Client application integration to share documentsClient application integration to share documents

Offline, mobile, cross-firewall workspacesOffline, mobile, cross-firewall workspaces

Peer-to-peer workspaces for ad-hoc teamingPeer-to-peer workspaces for ad-hoc teaming

Deliver diverse capabilities on a common Deliver diverse capabilities on a common infrastructure infrastructure

Blogs and wikis for distributing insightBlogs and wikis for distributing insight

Notifications, alerts and RSS to keep teams up to dateNotifications, alerts and RSS to keep teams up to date

Application templates to deliver rapid business valueApplication templates to deliver rapid business value

Secure, manage and control contentSecure, manage and control contentDocument check-in/check-out for version controlDocument check-in/check-out for version control

Admin tools for delegation and site managementAdmin tools for delegation and site management

Rights management and recycle bin to safeguard contentRights management and recycle bin to safeguard content

Connect People, Process And InformationConnect People, Process And InformationDeliver insight & information throughout your Deliver insight & information throughout your organizationorganization

Search People and InformationSearch People and InformationSearch unstructured informationSearch unstructured information

Connect with experts and view social networksConnect with experts and view social networks

Search and access data from Line of LOB systems Search and access data from Line of LOB systems

Share personal and organizational informationShare personal and organizational informationRole based and custom “My Sites” for personalized Role based and custom “My Sites” for personalized workspacesworkspaces

Organizational portals to publish information across the Organizational portals to publish information across the business business

End-user tools for creating data-driven applicationsEnd-user tools for creating data-driven applications

Enable flexible and secure workflowEnable flexible and secure workflowRights management for secure sharing on a common Rights management for secure sharing on a common infrastructure infrastructure

Pluggable authentication for secure, cross-organizational Pluggable authentication for secure, cross-organizational portalsportals

Common cross-application workflow foundationCommon cross-application workflow foundation

Enable Work AnywhereEnable Work AnywhereMobilizing to extend enterprise reach and impactMobilizing to extend enterprise reach and impact

Extend the desktop experienceExtend the desktop experienceMobile Outlook and Office Communicator –consistent, familiarMobile Outlook and Office Communicator –consistent, familiar

Find people and information across the enterpriseFind people and information across the enterprise

Deliver LOB applications (SAP, Siebel) Deliver LOB applications (SAP, Siebel) wherever neededwherever needed

Support a diversity of custom solutionsSupport a diversity of custom solutionsExtend the reach of applications to meet Extend the reach of applications to meet industry-specific needsindustry-specific needs

Access to SharePoint sites to leverage enterprise contentAccess to SharePoint sites to leverage enterprise content

.Net compact framework for rapid development.Net compact framework for rapid development

Secure, manage and control devicesSecure, manage and control devicesAdminister, lockout data and wipe devices remotelyAdminister, lockout data and wipe devices remotely

Enforce passwords to meet compliance policiesEnforce passwords to meet compliance policies

Single sign on for direct connection to the corporate networkSingle sign on for direct connection to the corporate network

Portals in Action: Portals in Action: EmployeeEmployee SolutionsSolutions

Business Performance Business Performance ManagementManagement

Employee self-serviceEmployee self-service

Enterprise Enterprise communication and communication and collaborationcollaboration

Benefits:Benefits:- Better decisionsBetter decisions- Increased productivityIncreased productivity- Improved customer service Improved customer service - Automated processesAutomated processes- Reduced costsReduced costs

Portals in Action: Portals in Action: CustomerCustomer SolutionsSolutions

Customer self-service Corporate information

Web sites Commerce and

transactional portals

Benefits:- Richer relationships- Open new channels, create

new offerings- Automated processes- Lower costs

Portals in Action: Portals in Action: PartnerPartner SolutionsSolutions

Partner communication

Partner collaboration Partner self-service

Benefits:- More effective relationships- Automated processes- Lower costs

Where Can Portals Help You? Where Can Portals Help You? Indicators to Watch ForIndicators to Watch For

Identifying Portal-related issues in your Identifying Portal-related issues in your teams:teams:

I spend too much time lookingI spend too much time looking for informationfor information that I can actually trustthat I can actually trust

I don’t have the data I needI don’t have the data I need to make this to make this decisiondecision

We’re having trouble workingWe’re having trouble working with other groups with other groups We have to communicateWe have to communicate this information to the this information to the

rest of the organizationrest of the organization I spend too much time on I spend too much time on repetitive tasksrepetitive tasks I have to I have to sign in to three different systemssign in to three different systems

every dayevery day We’re We’re not getting enough valuenot getting enough value out of our out of our

partnershipspartnerships Customers don’t have up-to-date informationCustomers don’t have up-to-date information

Where Can Portals Help You? Where Can Portals Help You? Common Enterprise ScenariosCommon Enterprise Scenarios

Company-wideCompany-wideReduce the time/cost of communicating critical informationReduce the time/cost of communicating critical informationConnect employees with the information they needConnect employees with the information they needEnable collaboration and teamworkEnable collaboration and teamworkAutomate manual and/or complex tasks (customers and Automate manual and/or complex tasks (customers and employees)employees)Improve customer service and partner relationshipsImprove customer service and partner relationships

Finance DeptFinance DeptCreate personalized, secure dashboards to communicate key Create personalized, secure dashboards to communicate key performance indicators and monitor the businessperformance indicators and monitor the business

Sales Dept.Sales Dept.Help sales teams locate critical information needed to win Help sales teams locate critical information needed to win sales and increase customer satisfaction sales and increase customer satisfaction Connect sales reps with subject matter experts across the Connect sales reps with subject matter experts across the companycompanyReduce time spent preparing sales proposals and customer Reduce time spent preparing sales proposals and customer meetingsmeetings

HR Dept.HR Dept.Create self-service tools to eliminate manual, repetitive Create self-service tools to eliminate manual, repetitive taskstasksReduce time/cost of communicating and administering Reduce time/cost of communicating and administering benefitsbenefits

ExampleExample

Microsoft portal vision in Microsoft portal vision in action: corporate portal in action: corporate portal in Microsoft’s HRMicrosoft’s HR

ExampleExample

Microsoft portal vision in Microsoft portal vision in action: corporate portal in action: corporate portal in Microsoft’s HRMicrosoft’s HR

Evgenia TolkachevaEvgenia TolkachevaHR Business PartnerHR Business Partnerevgeniat@microsoft.comevgeniat@microsoft.com

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the

date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.16