communications disaster preparedness: bureau overview and priority services tim peterson chief of...

Communications Disaster Preparedness:

Bureau Overview and Priority Services

Tim Peterson

Chief of Staff

Public Safety & Homeland Security Bureau

Federal Communications Commission

202.418.1575

Communications Disaster Preparedness

PSHSB’s Mission

Promote safety of life and property through the use of communications services by—

• Policies—developing those that enhance public safety communications

• Activities—supporting emergency preparedness and response

• Clearinghouse—resources and information


PSHSB’s Key Priorities

• Public Safety

• Outreach

• Critical Infrastructure

• Emergency Preparedness and Response

• Continuity of Operations (COOP)


Public Safety Policy Initiatives

• Spectrum (e.g., 700 MHz and 800 MHz)

• Public Alert and Warning (e.g., EAS)

• WARN Act

• 9/11 Act

• CALEA

• E911


Priority Services

COMM Plan

Telecommunications Service Priority (TSP)

Government Emergency Telecommunications Service (GETS)

Wireless Priority Service (WPS)

Priority Services are key components of any Communications Plan.


Priority Services—Policy and Implementation

• The FCC makes the policy and sets the rules for TSP and WPS

• The National Communications System (NCS), a part of DHS, manages TSP and WPS

• The NCS manages GETS


Priority Services

• National Security Leadership

• National Security Posture and U.S. Population Attack Warning

• Public Health, Safety, and Maintenance of Law and Order

• Public Welfare and Maintenance of National Economic Posture

Organizations that support one or more of the listed National Security /Emergency Preparedness (NS/EP) mission areas, qualify to use priority services.


Priority Services—GETS

0123 4567 8910

Timothy Peterson

FCC-PSHSB

9


• Cards are Free

• Can be used in combination with WPS

• Other callers not dropped from queue

• 75 cents per call

• Disaster Experience: 95% Completion Rate

Priority Services—GETS


Priority Services—WPS

• Subscription-based for each user: no PIN required

• *272 access code + destination number

• Can be used in combination with GETS to receive priority over both landline and wireless systems

• Activation does not bump other callers from queue

• $10 enrollment fee; $4.50 per month; 75 cents per call

• DHS grants cover WPS costs


Priority Services—TSP

A provisioning priority is obtained to facilitate the priority installation of new telecomm services in a shorter than normal interval

Cannot be used to compensate for inadequate

planning

A restoration priority is applied to new or existing telecomm services to ensure restoration before other non-TSP circuits

Must be requested and assigned before a service

outage occurs

Rates set in most instances by State tariffs


Priority Services—TSP Facts

• Twenty-three states have zero 911 circuits protected

• Three states—MA, TX, and WA—account for more than 70% of all TSP 911 circuits

• Almost 88% of all TSP 911 circuits are within ten states

• DC has more TSP 911 circuits than 45 states

• DHS grants covers TSP costs

13


TSP Enrollment

• Identify critical NS/EP services• Work with Carrier on Circuit ID• Notify NCS and Request Federal Sponsorship

(FCC sponsors State Commissions)• Receive TSP Authorization Code from NCS• Notify Service Provider of Code• Service Provider Establishes TSP service


Priority Services

Call Queuing

•GETS—Landline (http://gets.ncs.gov/)

•WPS—Wireless (http://wps.ncs.gov/)

Restoration and Provisioning

•TSP—Service (http://tsp.ncs.gov/)

HotlineHotline: 1.866.NCS.CALL or 1.866.627.2255

More Information at www.fcc.gov


Tim Peterson

Chief of StaffPublic Safety & Homeland Security BureauFederal Communications Commission

202.418.1575 (desk) or 202.253.1255 (mobile)

[email protected]

www.fcc.gov

www.fcc.gov/pshs/

communications disaster preparedness: bureau overview and priority services tim peterson chief of...

Documents