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Communications Enabling

Your Apps

Craig Walker VP Cloud ServicesCeBIT 2018

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Agenda

1. ALE Vision and Strategy

2. Communications: Adding Value to the Digital Workplace

3. Rainbow CPaaS

4. How to Engage

5. Open discussion and next steps

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r

Provide

IoT enabled Networks and

Relations-drivenCommunications

Drive

Verticalsdigital transformation

Deliver

Everything as a Service flexible models & new services

Education

Hospitality

Government Healthcare

Transportation

Connected

Experience

Pay Per Use

Software Subscription

Life Cycle Management

Managed Service

Alcatel-Lucent Enterprise - Where Everything Connects

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Unique Value Proposition

Intelligent Foundation

Flexible Real-Time

Communications

Accessible Innovation Rainbow (CPaaS / UCaaS)

OpenTouch Enterprise Cloud

Network on Demand (NoD)

OmniVista Cirrus

How to add business value, create revenue

opportunities and differentiate in the market

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Adding Value: Talk More Together

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Audio/video Calls

Screen sharing

Conferencing

APIs and openness

PBX integration

Communications Apps

= UC / UCaaS

Chat

Group chat

Presence

File sharing

Multi-device

UCaaSPBX Integration

AI

IoT / BotsVR / AR

CPaaS

More than you can see today

Making the Connection Between Technology and

Experience

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Adding Value: Talk More Together

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The Business of CPaaS

Source: ZK Research

CPaaS market compared to UCaaS market

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Rainbow CPaaS & UCaaS

ALCATEL RAINBOW PLATFORM

RAINBOW

UCaaS

Custom

App#1

Custom

App#2

APIs / RELATIONSHIPS

BOTS & ANALYTICS

IOT CONTAINER

IDEN

TIT

IES

SERV

ICES

PBX WATSON SERVER/IOT

APIS FOR INTEGRATION WITH APPLICATIONS

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RELATIONS SERVICES

PBX &

Terminals

IDENTITIES

Rainbow App

Third party

APPs

Internet of

Things

Customers and

Employees

Rainbow Connecting The Dots

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6-Coupling with the Call Center

Capitalization on existing

customer relationship processes

2-Additional and independent internal

and external collab apps.

Internal Staff experience (group, collab)

without dev or IT integration

(Softphone application and collaboration)

4-adding bots for process

automation

Productivity gain

(H24 Jognability and

Deterministic Processing)

5-adding of bots / IA for customer

facing

Optimization of consumer relations

with watson

3-Add real-time communication in

an existing internal process app

Process optimization

(Real time monitoring and media

escalation in case of incidents)

1- Integration in consumer

applications or website

Customer experience improvement

(Additional functions: Voice / video

call, IM, routing)

Typical Use Cases Enable collaborative real time communication with Rainbow CPaaS

AIRLINE : Connect Workforce, Community, Objects and Process

Collaboration

Team

Flight Operation

Manager

PilotCabin Crew

Aircraft

Cleaner

Aircraft

Caterer

Aircraft

Maint.

Airlines

Ground

Staff

Ressources and Planning

Management System

Create collaboration group and

assign ressources

BP Hub Middleware to integrate

business process and

send/receive message

IoT HubMiddleware and API to

integrate IoT

API to inform

«boarding has started »#Boarding_Started

Ressources

automatic

assignement

AirCraft

Sensor

Boarding

Counter

Check-in

Queue

Sensor

Business

Process

Apps

Business Application

enriched by Rainbow

available on multi device

with real-time collaboration for a successful Digital Transformation

150+ APIs, SDKs and Widgets to make life easy

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Adding Value: Talk More Together

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1

3

5

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Rainbow Developers’ Journey

DISCOVER• Discover prerequisites

• Access to documentation

• Subscribe to our newsletter

BECOME A DEVELOPER• Ask for an FREE account

• Understand Rainbow concepts

• Download posters and samples

CONNECT• Register an application

• Integrate our SDKs, API and keys

• Access to the Developer Sandboxed Platform

GROW• Follow your API usage and fees

• Analyze your application

DEPLOY • Send a deployment request

• Access to Rainbow « Live » Platform

• Switch to SDK ESR version

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Standard SDKs & APIs

SDK NODE SDK WEB

SDK ANDROID

RAINBOW CLI

SDK IOS

REST API

FOR END CUSTOMER

APPLICATIONS

FOR PROVISIONING AND

MANAGEMENT

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Tools You Know And Love, Technical Forums & BlogsPackaging, Source Code And Starter Kits

SDK NODE SDK NODE

SDK

SDK WEB

Starting 1.29

SDK ANDROID

Gradle

SOURCE CODE SAMPLE APP AND STARTER KITS

RAINBOW CLI

RAINBOW CLI

SDK IOS

SDK WEB JQUERY

SDK WEBREACT

SDK WEBANGULAR 4

SDK ANDROID

RAINBOW CPAAS PROJECTS ON GITHUB: https://github.com/Rainbow-CPaaS/

RAINBOW SDK ON NPM: https://www.npmjs.com/

Follow-us:

CHATBOT

ANDROID

SAMPLES

4x samples

SDK WEB

4x samples

SDK WEB

VUE.JS

SDK NODE

Starter-Kit

Starter-Kit

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Widgets Ease Implementation

Click

Chat/Voice/Video/filesharing

with your Rainbow contacts

Chat/filesharing with your working groups

(bubbles) – Voice and video conference.

Chat with UniC chatbot

Notifications (chat/calls)

Open in separate window

Set presence status

Canvas*

ServiceNow*

MobileIron*

* Application needs to accept inclusion of Javascript code

Next Steps

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Adding Value: Talk More Together

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Getting Started

Add real-time

to web servers

Automate interactions

with Bots

Add real-time to

mobile apps

Connect to your

infrastructure

SDK for web SDK for

Node.JS

SDK for

Android & iOS

REST API

https://hub.openrainbow.com/

Alcatel-Lucent Rainbow Connects

with real-time collaboration

for a successful

Digital Transformation

Employees ProcessesCommunity Objects

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Elevate

from

competition

Accelerate

processes and

workflows

Drive

adoption of

YOUR app

Communications Enabling Your Apps

KEY TAKEAWAYS