communication(s) skills

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Page 1: Communication(s) skills
Page 2: Communication(s) skills

The Process of Communication Barriers to communication Communication in an Organisation : Its

nature, function and scope Management of Written and Oral

Communication Report Writing Communication Technology and Its

Impact on Office Procedures and Automation

Page 3: Communication(s) skills

What is communication? The communication cycle Types of communication – verbal,

non-verbal Kinds of communication-

interpersonal, group and mass Need for effective communication Communication in Management

Page 4: Communication(s) skills

What are barriers? Types of Barriers Means to Overcome

Barriers

Page 5: Communication(s) skills

Formal

VerticalHorizontalLateral

Informal

Grapevine

Page 6: Communication(s) skills

Etiquettes in communication

Formats in Oral Communication

Formats in Written Communication

Page 7: Communication(s) skills

Types of Reports Elements of a report Writing Conventions

Page 8: Communication(s) skills

Effective use of automation technology

Fax machines Sms Telephone/Teleconferencing Internet/E-mail