communication(s) skills
DESCRIPTION
TRANSCRIPT
The Process of Communication Barriers to communication Communication in an Organisation : Its
nature, function and scope Management of Written and Oral
Communication Report Writing Communication Technology and Its
Impact on Office Procedures and Automation
What is communication? The communication cycle Types of communication – verbal,
non-verbal Kinds of communication-
interpersonal, group and mass Need for effective communication Communication in Management
What are barriers? Types of Barriers Means to Overcome
Barriers
Formal
VerticalHorizontalLateral
Informal
Grapevine
Etiquettes in communication
Formats in Oral Communication
Formats in Written Communication
Types of Reports Elements of a report Writing Conventions
Effective use of automation technology
Fax machines Sms Telephone/Teleconferencing Internet/E-mail