Communications Skills Communications Skills (ELE 205) (ELE 205)

Dr. Ahmad Dr. Ahmad DagamsehDagamseh

CHAPTER CHAPTER 66

TEAM WORKTEAM WORK

3

OutlineOutline

1. Team work definition

2. Team work benefits

3. Factors of effective team

4. Stages of Team development

5. Positive Team skills

6. Team Work tools

4

What is Team Work?What is Team Work?

A team is a collection of interdependent individuals who

work together (over a period of time) to achieve a common

goal.

The team sometimes refers to committees or task forces in

certain organizations.

Generally, human being gravitates toward groups;

Ex. We play sport in groups, worship in groups etc…

5

Team Work benefitsTeam Work benefits

1. Morale among workers tends to be higher and absenteeism

is less.

2. Customer satisfaction increase since team focus on ways to

improve the quality of products.

3. Teams make decisions, solve problems, provide support,

accomplish missions, and plan their work.

6

Team sizeTeam size Small groups (Disadvantages & Advantages).– Interact more with each other and easier to coordinate

their efforts– More motivated, satisfied, and committed– Easier to share information– Better able to see the importance of their personal

contributions Large groups (Disadvantages & Advantages).– More resources at their disposal to achieve group goals– Enables managers to obtain division of labor advantages– Problem of communication and coordination– Lower level of motivation– Members might not think their efforts are really needed

7

Factors for effective TeamFactors for effective Team1) Clear goals.

2) Qualified team members (Ex. technical experts, problem

solvers, good communication skills and trained in team work

process).

3) Commitment to excellence (i.e. achieving the goal).

4) Outside (others) recognition (not only self satisfaction,

team need to receive management recognition ).

5) Collaborative climate (rapport (ألف99ه) with one another,

honest and trust).

To enhance the climate members need to feel valued.

A collaborative climate develops when members

experience interdependence.

8

Stages of Team Stages of Team developmentdevelopment

A) Form stage

Identify the strength and weaknesses (members

capabilities, roles).

B) Norm stage

Clarifying goals, then assigning tasks (i.e. Who will do

what, when and how, etc ...).

C) Work stage

To begin substantive (real or core) work on their goals to

complete the task.

D) Storm stage

Resolve any disagreement that may occur.

E) Perform stage

The assigned tasks were completed and ready to present the

work.

9

Positive Team skillsPositive Team skills

1. Accountability and responsibility .

2. Trustworthiness.

3. Spirit of cooperation.

4. Respectfulness.

5. Enthusiasm (حماس).

6. Willingness to resolve conflicts.

10

Positive Team skillsPositive Team skills

1. Accountability

Being responsible, Team member need to be clear on their

responsibilities to assure one another that they can be

counted on.

2. Trustworthiness

Trustworthiness results when members are accountable

however trust is built when members open and honest with

each other.

3. Spirit of cooperation

Cooperation is generated when members are willing to be

flexible, open minded and able to compromise when

necessary.

11

Positive Team skillsPositive Team skills4. Respectfulness

Respect is evidenced when members given the opportunity to

voice their view.

5. Enthusiasm

When team members approach their work with interest and

enthusiasm they set in motion an energy that keeps them

focused and on track.

6. Willingness to resolve conflicts

Effective team have variety of strategies to resolve conflicts

while keeping relationships intact.

12

Team Work ToolsTeam Work Tools

A) Organize the team

B) Members and leader responsibilities

C) Employ Problem Solving Approach (PSA)

D) Communicate team progress

13

Team Work ToolsTeam Work ToolsA) Organize the team:

Recruiting (تجني9د) (voluntary, member have the choice, num.

of participant 5 to 7).

Training the members:

- All members need to understand the company’s philosophy

and goals.

- Members should be offered suggestion for maximizing their

productivity. - Each team needs to be given clear direction

as to it’s purpose).

Identifying roles: (The role which each member should play).

Selecting meeting format: (How often they will meet , when

they will meet in order to accomplish their assigned task).

14

Team Work ToolsTeam Work Tools Determining a team assessment method: (Teams do a quick

check of their performance).

Identifying methods of conflict resolution. (substantive

( وثابت .(or personal (موضوعي

B) Members and leader responsibilities:

- Members should attend, prepare, stay involved and

adhere to the meetings.

- Leader should set the meeting agenda, encourage

participants, keep discussion on track, clarify, summarize

and facilitate problem solving.

15

Team Work ToolsTeam Work ToolsC) Employ Problem Solving Approach (PSA):

- Define the problem Getting a clear understanding of the

problem they are facing.

- Analyze the problem Team members explore the problem

in greater depth.

- Establish criteria for a solution Prepare a list of

requirements that a solution must meet.

- Consider possible solutions Generate as many solutions

as possible.

- Select a solution Examine the solution in steps.

- Implement the solution Occurs after the team has a

detailed plan for putting their proposed solution into effect.

16

Team Work ToolsTeam Work Tools- Follow up the solution Evaluate the success of the solution

after it has been implemented.

D) Communicate team progress:

- Keeping records of their work as it progress, they need to

document each meeting for the benefit of themselves and

maybe for those outside the group.

- Documenting the meeting includes: the date, place, meeting

minutes, members, members that absent, topics that

discussed, decision made, and follow up action required and

signature of member who prepared the minutes (المحض99ر)

(which should be clear, concise, accurate and easy to read).

17