Community Care Providers Scotlandannual review 2005-2006

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Convener’s report

CCPS’ ninth year as the national voice for voluntary sector organisations providing care and support services in Scotland has seen the organisation consolidate its strong membership base and build on its key national role in representing members’ interests.

This year has seen the review and development of policy and legislation which will affect social care in Scotland for many years to come. CCPS has been fully engaged in that process. In particular, our input to the �1st Century Social Work Review and the Scottish Parliament Care Inquiry - commended both by the Minister and by the Convener of the Health Committee within these pages - shows that CCPS is now regarded as a key stakeholder by government and

parliament. That CCPS was invited to take part in both of these major pieces of work from the outset is testament to the hard work done over the years to establish our credentials.

CCPS’ key role in national policy making and legislation is set to continue as we begin to work on the implementation of the Changing Lives report and contribute to policy thinking in other areas such as Adult Protection and the Scottish Vetting and Barring Scheme. Building on our achievements, CCPS’ strategic plan for �006-07 now sets us on course for a more proactive role.

The development of the strategic plan has been a major piece of work involving all of our members

over the course of this year. At a time of significant change within social care, it is heartening to note that members have supported the continuing development of CCPS as a broad-based provider movement, focusing on issues of common interest and concern across services for older people, adults, children and families. All of our members are engaged in the same fundamental task: to provide support for those experiencing difficulties, be it as a result of family circumstances, old age, disability, mental health problems or any one of a range of other challenges, and to enable them to live the lives that they want to lead.

I see this shared purpose as one of CCPS’ greatest strengths.

The new plan also calls for the strengthening of CCPS’ role in gathering intelligence, influencing key decision makers and making a real impact on the way that social care and support services are organised, delivered and funded. I look forward to working with staff and members in taking forward these ambitious goals.

Meanwhile, this year has been a challenging one for members in the context of increasingly tight service budgets, particularly those affected by changes to the Supporting People programme. CCPS has acted as a united voice for providers, drawing attention to the major issues and working to influence funders and decision makers. As Chief Executive of one of those providers, I know that the support offered by CCPS has been greatly valued. We will continue to assist members as these challenges continue.

Much of CCPS’ strength lies in the number and variety of service providers it represents. All of Scotland’s leading national providers of social care and support are now members, and links are made with smaller and more local organisations through our collaboration with local provider forums.

The organisation was further strengthened this year by its change to a Company Limited by Guarantee. Credit must also be paid to the staff team, both at the core of CCPS and in the two Units, for building and sustaining CCPS’ reputation as a well-informed, effective and approachable organisation.

CCPS’ representation on no fewer than 30 working groups and committees equally contributes to its reputation as a professional and representative

organisation. I thank all those who represent CCPS on the various groups for the time that they put in, not only in attending meetings, but also in feeding back to and consulting other members. My thanks also go to the Board of Directors, Executive Committee members and, most importantly, to the CCPS members themselves, for their continued support to me as Convener and to the organisation.

Nigel HendersonConvener, Community Care Providers Scotland and Chief Executive, Penumbra

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CCPS: a national voice for service providers

CCPS exists to identify, represent, promote and safeguard the interests of voluntary sector and not-for-profit social care providers in Scotland, so that they can maximise the support they offer to the people who use their services.

CCPS aims:• To be a recognised and respected source of

expertise on issues affecting service providers.

• To be an influential body able to use the collective experience of members to effect change.

• To act as a key source of information and advice.

• To champion service quality and promote the central role of providers in quality improvement.

• To support providers in improving the experience of people who use their services, and their quality of life.

CCPS objectives:• To ensure that the impact of policy and strategy on service

providers, their services and the people who use them, is understood by government, to influence its actions accordingly and to challenge it where necessary.

• To ensure in particular that the funding implications of policy and strategy are recognised by government; and to press for adequate funding of voluntary sector services in the interests of the people who use them.

• To promote more positive, equal and reciprocal relationships between service providers and the statutory bodies that commission and fund their services, in the interests of the people who use them.

• To gather information and intelligence on policy, strategy, legislation and research relevant to service providers; to analyse it; and to supply high quality briefing and information about it to members.

• To facilitate networking and information exchange among members on a range of relevant policy and practice issues.

• To develop and manage specialist services to support voluntary sector service providers in relation to particular areas of their operations.

• To identify and promote the distinctive features of care and support services provided by voluntary organisations.

CCPS is clear that in all its work, its primary purpose is to improve and enhance the quality of the service that members are able to offer to people with care and support needs.

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Key areas of work and achievements 2005-06

21st Century Social Work ReviewThe �1st Century Social Work Review and its report, Changing Lives, dominated the social care policy environment during the year. The recommendations of the review are intended to shape the future of social services in Scotland, and address some of the key issues for voluntary sector providers including commissioning and service redesign.

CCPS played a significant role in the review process, including: • Organisation of a major seminar where CCPS members

had the unique opportunity to put their ideas directly to the review team and comment on early proposals.

• Membership of the Stakeholder Group supporting the review.

• Input to initiatives on personalised services, the development of the Performance Improvement Framework for social work and discussions on the role of the chief social work officer.

• Written responses to consultations on delivery of services and protected functions of the registered social worker.

CCPS has now been invited to play a key role in the implementation of the review. We will be represented on the newly-established National Social Work Services Forum, set up by the Scottish Executive to act as a nationally recognised source of informed opinion on all matters relating to the delivery of social work services, leading to effective strategic planning and direction.

In addition, the CCPS Convener has been appointed as the co-chair of the Changing Lives implementation group on service redesign. This group will include work relating to the commissioning of services.

Supporting peopleThe difficulties faced by members in relation to the changes in Supporting People funding continued to take hold during the year, and CCPS has implemented a variety of measures to try to ensure that funding cuts are not sustained disproportionately by the voluntary sector. • CCPS conducted a major benchmarking exercise

among members covering 3�3 services over 31 local authority areas, designed to enable providers to enter into funding negotiations with local authorities from a more informed position.

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The significant contribution made by voluntary organisations to innovative practice in social care is now well established, recognised by The Scottish Executive and reflected in the report of the 21st Century Review of Social Work, Changing Lives.

I have very much welcomed the involvement of CCPS and its member organisations during the course of the review, and I look forward to continuing to work with the voluntary sector during the coming year to implement the key recommendations of Changing Lives.

Peter Peacock MSP, Minister for Education and Young People

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FundingImproving the funding situation for voluntary sector care services was one of the major drivers for the establishment of CCPS, and it continued to be of great importance during this year. • Since October �005, CCPS’ work in this area has been

channelled through the newly-established members’ Funding Forum, a working group of organisations from across the membership. The forum’s initial tasks included a critical review of all the work CCPS has done in this area and the identification of a series of fresh initiatives. The result is a new action plan encompassing a range of approaches, including greater facilitation of information sharing between members – CCPS has already started a major exercise to benchmark inflationary uplift awards – more direct approaches to local authorities, and work to improve contract terms.

• Outside the funding forum, CCPS has continued to use its position in the Strategic Funding Review of the voluntary sector to press for a fairer funding environment, in particular through representation on the Strategic Funding Review Implementation Group and Full Cost Recovery Impact Assessment Research Advisory Group. CCPS also pressed successfully for the Scottish Executive’s National Workforce Strategy to recommend that service costs should be enhanced by 3% to cover the costs of workforce development; we are now working with Scottish Executive officials and the Minister to discuss how this can be implemented on the ground.

• In collaboration with the Scottish Federation of Housing Associations (SFHA) and the Scottish Council for Voluntary Organisations (SCVO) CCPS issued a position statement setting out principles for local authorities to follow in implementing budget cuts, as well as national action points for the Scottish Executive. As a result, the key issues were raised in parliament by three of Scotland’s major political parties, and a number of MSPs have continued to support our position into this year, in particular by endorsing our request for an urgent meeting with the Minister for Communities. A major survey is now planned to identify the likely impact of funding cuts on services.

• Meanwhile CCPS was invited this year to sit on two new Scottish Executive groups, the Supporting People Review and Impact Group and the Supporting People Research Advisory Group.

The Supporting People programme is likely to be a priority for a significant proportion of members for the foreseeable future, and CCPS will continue to work with members on the key issues.

The Scottish Parliament and lobbyingCCPS continued to implement its parliamentary strategy this year, raising its parliamentary profile and strengthening its relationships with MSPs and parliamentary contacts. This involved proactively approaching key contacts and responding to calls for evidence.

CCPS twice gave oral evidence to the Scottish Parliament Health Committee during the year, once in relation to the frequency of Care Commission inspections and once as part of the Committee’s Care Inquiry into the Regulation of Care (Scotland) Act and Community Care and Health (Scotland) Act. Written evidence was also submitted to the Care Inquiry, in particular in relation to the major workload issues for providers arising from the duplication of regulatory processes by the various monitoring bodies: our evidence was specifically mentioned in the Committee’s final report, and several of our key points were addressed in the recommendations.

One of the great strengths of the Scottish Parliament - and a huge improvement on Westminster’s practices – is the Committee system and the way in which it engages with society at large.

CCPS has been involved in the work of the Committee over the past year, representing the views of voluntary sector providers and assisting the committee with detailed information and expertise. It is extremely helpful for us to speak directly with those who are at the sharp end, who can give a view of public policy in terms of how it actually impacts on those it affects rather than just a theoretical overview.

Roseanna Cunningham MSP, Convener, Scottish Parliament Health Committee

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““Many organisations operating in our sector face challenging and stimulating times. We need a strong, focused voice to bring attention to, and seek action on, key issues of mutual interest to our organisations. CCPS does this in a way which is well received by all the stakeholders we need to engage in addressing some difficult and demanding topics.

John McDonald, Chief Executive, The Scottish Society for Autism

CCPS Policy Group�005-06 saw the publication of a range of major government publications looking at the future of public services in Scotland, including the �1st Century Social Work Review, the Kerr Report, the Scottish Executive’s Vision for the Voluntary Sector and the Finance Minister’s ‘think piece’ on public service reform. CCPS convened a ‘policy think tank’ to analyse, understand and respond to these developments. The group will consider the likely impact of

these and other policies on voluntary sector care providers; what contribution providers can make to plans that they contain; what enabling factors need to be put in place to ensure that providers can fulfil that potential contribution; and what changes the voluntary sector itself might have to make in order to play a more effective role.

The group aims to produce its own “vision” for the future, and the part that its members can play in relation to the government’s proposals. This work will be published later in �006 and launched at the CCPS annual conference.

Service qualityThe report of the �1st Century Social Work Review emphasises the need for service quality to improve; the Public Service Reform agenda underlines this. One of CCPS’s key aims is to champion service quality and this year saw us convene a new working group of members to look at this area.

CCPS allows the sector to work together, giving it the influence it vitally needs. In recognition of this, Turning Point Scotland has recently rejoined CCPS, and now plays a full part in its work. In return, CCPS members have supported Turning Point Scotland during a year of tough decisions.

Netta Maciver, Chief Executive, Turning Point Scotland

The group aims to collect and analyse information from members about the ways in which they address service quality; it will also engage with the outcome of the Care Commission’s major consultation exercise, conducted during �005, on the introduction of a system of quality “gradings” for care services.

CCPS also intends to join the discussions being held between the Care Commission, the Scottish Executive and COSLA in relation to the payment of quality “premiums” to providers who attain high standards.

Partnership working In continuing its focus on ensuring that the voluntary sector is recognised as a key partner in service planning and delivery, CCPS arranged briefings for members from the Joint Improvement Team and Scottish Executive staff working on Community Health Partnerships (CHPs). CCPS was represented during the year on the Essential Connections Reference Group looking at the role of housing in community care; the Registered Social Landlords Information Mapping Group looking at reducing regulatory

duplication; the Better Outcomes for Older People Framework for Joint Services group; and the Joint Inspection Network for Services for People with Learning Disabilities. In relation to children and young people, CCPS responded to consultations on Getting It Right for Every Child and facilitated meetings between members and the relevant officials to discuss joint inspection of children’s services, integrated children’s services planning and integrated assessment for children and young people.

Membership servicesThe format of quarterly membership meetings changed during the year. CCPS meetings now comprise a short business meeting followed by consultation and briefing sessions with guest speakers from relevant agencies. Topics this year included a question and answer session with senior figures from the Scottish Social Services Council and Care Commission; briefings from Scottish Executive officials leading on the National Strategy for the Development of the Social Services Workforce, and the Adult Support and Protection Bill; a presentation from the Head of the Scottish Executive Social Care Policy Division on the

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Changing Lives report; and discussion on the implications for providers of the Smoking, Health and Social Care (Scotland) Act and the Scottish Vetting and Barring Scheme.

Information previously provided to members at meetings is now delivered via the targeted email information service and members-only website. The members’ section of the website was launched in April �005 and contains: • An archive of past publications in a downloadable

format.

• Records of CCPS membership meetings.

• The latest information from staff and members representing CCPS on government advisory groups and committees.

• Updates on relevant parliamentary questions, debates, motions and committee business, and information on relevant European policies.

• A policy reference guide, with summaries of policies and initiatives affecting the sector and links to further information.

Electronic briefing papers on the effects of the Smoking, Health and Social Care (Scotland) Act and Freedom of Information, Data Protection and information sharing on providers were also prepared for members during the year.

EventsIn addition to the briefing sessions at quarterly membership meetings, CCPS organised events for members on Health and Safety (in collaboration with the Health and Safety Executive and the Voluntary Sector Health and Safety Network) and Data Protection, Freedom of Information and electronic information sharing. CCPS collaborated for the second consecutive year with Community Care magazine on the successful Community Care Live event, held in September �005 at Heriot Watt University in Edinburgh. Due to a change in the cycle of conferences, CCPS did not hold an annual conference in �005-06; the �005 event took place in February and in �006 the conference returns to CCPS’s usual slot in November.

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Supporting People Enabling UnitThe Supporting People Enabling Unit, a collaborative venture between CCPS and the Scottish Federation of Housing Associations, was successful in its application to the Scottish Executive for two years’ further funding, ensuring its continuation until March �00�. In this, the Unit’s third year, much of the focus of work has been on finding solutions to issues of common concern to providers such as Supporting People contracts and compliance with Disclosure Scotland’s Code of Practice. The Unit has continued to provide a variety of information to the sector, and deal with enquiries from providers, while also developing and delivering training programmes - which have been well received and often over-subscribed - on preparing for Care Commission inspections and SP Service Reviews. During a period of change in Supporting People, the Unit has played an important role in monitoring the progress of the programme and its impact on service providers and users. The Unit represents the voluntary sector on seven national working groups examining various aspects of the Supporting People programme and related developments. For contact details please see page 1�.

CCPS hosted UnitsCCPS hosts two Scottish Executive-funded Units, providing support, information and expertise on workforce issues and Supporting People to all voluntary sector providers in Scotland, as well as to CCPS members. The Units also take on a key role in ensuring that the views of the sector are taken into account at national level in relation to relevant policy and practice initiatives. Separate annual reports are available for each unit.

Voluntary Sector Social Services Workforce Unit The Workforce Unit, hosted by CCPS and established in collaboration with SSSC, went ‘live’ in April �005. Links have been made with over �00 voluntary sector providers, including many small to medium sized organisations, as well as key stakeholders from the Scottish Executive, SSSC and other national bodies. In its first year, the Unit has played a crucial role as a key source of information and intelligence on workforce issues, as well as developing its role in consulting with and representing the sector. The Unit now represents providers on eight national working groups. The Unit worked to raise the profile of the sector by running and attending a variety of events throughout the year, which also served to involve the sector in workforce development issues. Issues addressed include learning and development, SSSC qualification requirements, funding, workforce planning, HR, Learning Networks and practice learning. The Unit has also been an important participant in moves to develop a core minimum data set for the social services sector. For contact details please see page 1�.

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Financial Information 2005-06

The core costs of CCPS are funded solely through membership subscriptions. This pays for three full-time CCPS staff, office premises and running costs.

It is the policy of CCPS to fund its core costs from membership fees as it believes that this arrangement most effectively allows it to carry out its role as an independent organisation representing the best interests of its members.

CCPS seeks supplementary funding from other sources from time to time, in relation to specific pieces of work. These funds are restricted entirely to the purposes for which they are provided and do not affect or influence CCPS’s core activities or representative role.

CCPS gratefully acknowledges funding from the Scottish Executive Departments of Development and Education for the operating costs of the Supporting People Enabling Unit and the Voluntary Sector Social Services Workforce Unit respectively.

Detailed financial information is set out in the audited CCPS annual report and accounts document for �005-�006, available on request from the CCPS office. For contact details please see page 1�.

Total income = £475,365

Of which

£113,148

Restricted Supporting People Enabling Unit (Scottish Executive grant and income generated from events) =

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£161,189

Unrestricted CCPS funds =

£201,028

Restricted Voluntary Sector Social Services Workforce Unit (Scottish Executive grant and income generated from events) =

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CCPS Membership Profile

CCPS includes as members virtually all of the major providers from right across the spectrum of social care (see list on page 15).

The combined membership of CCPS:• Supports approximately 100,000 people and their

families.

• Managed a total annual income in �005-�006 of just under £1 billion, of which about 7�% related to publicly funded services.

• Is responsible for approximately £15�M in Supporting People funds, representing more than a third of the national budget.

• Employs approximately 3�,000 staff.

• Mobilises the support of over 5,500 volunteers in providing services.

• Works in all 3� of Scotland's council areas, with many members also providing services elsewhere in the UK and internationally.

CCPS members provide services for a wide range of people with care and support needs, including older people, children, young people and families, people with learning disabilities, mental health problems, physical disabilities, dementia, sensory impairment, complex disabilities, acquired brain or spinal injury, epilepsy, drug and alcohol problems, and offenders and ex-offenders.

CCPS members provide a variety of high quality services to people with care and support needs, including supported accommodation, supported living, residential care, day care, care at home, housing support, supported training and employment, short breaks, outreach, information and advice, leisure activities, advocacy, counselling, befriending, support groups, nursing home care, therapeutic services, and carer support.

All the members of CCPS support and benefit from voluntary action through the participation of volunteers as trustees or members of the board of management. In addition, the majority of members recruit volunteers to assist in administration or service delivery, with some organisations supporting as many as 500 volunteers across Scotland. Many members are actively involved in policy development and campaigning, with more than a third employing policy staff at a senior level.

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Partner Provider ForumsAberdeen Providers Forum Edinburgh Community Care Alliance Highland Voluntary Sector Community Care Alliance Glasgow Children’s Services Providers Forum Glasgow Community Care Providers Forum Midlothian Community Care Providers Forum.

Subscribers to our information serviceThe Alpha Project ARC Scotland ARAC Balfour & Manson – Disability Legal Services DeafBlind Scotland Disability West Lothian F.I.R.S.T. Jewish Care Scotland Macmillan Cancer Relief Perth Association for Mental Health Queensferry Churches Care in the Community RNID Scotland UK Centre for Continuing Professional Development Visibility.

CCPS Membership (as at 31 March 2006)

CCPS MembersAbbeyfield Society for Scotland Aberlour Child Care Trust The Action Group Addaction Scotland Alzheimer Scotland Ark Housing Association Barnardo’s Scotland Barony Housing Association Bield Housing Association Brothers of Charity Services Cairn Housing Association Camphill Scotland Capability Scotland Carr Gomm Scotland Children 1st Community Integrated Care Cornerstone Community Care Crossreach Crossroads Scotland Cube Housing Association Edinburgh Home Link Partnership ELCAP ENABLE Epilepsy Scotland Glasgow Housing Association Gowrie Care Hanover (Scotland) Housing Association Health in Mind Inspire Key Housing Association Kibble Education and Care Centre Lanarkshire Association for Mental Health Leonard Cheshire Foundation LinkLiving Loretto Housing Association Mainstay Trust Margaret Blackwood Housing Association Momentum Care Services The Mungo Foundation National Schizophrenia Fellowship (Scotland) NCH Scotland Options for Independence (British Red Cross Scotland) Places for People Scotland, Care and Support Penumbra PSS Scotland Quarriers The Richmond Fellowship Scotland The Rock Trust Scottish Association for Mental Health The Scottish Society for Autism Sense Scotland SHARE Scotland Stepping Stones for Families TACT Thistle Foundation Turning Point Scotland Unity Enterprise Visualise Voluntary Service Aberdeen. Joining us for �006/07 are Queens Cross Housing Association, the MS Society and the Glasgow Simon Community.

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Working with CCPS

MembershipInterested in contributing your expertise and voice to CCPS? In return, you will become a member of a strong national representative body, committed to providing you with up to the minute information and pursuing your interests at national level.

CCPS membership is open to all social care service providers in the voluntary sector. Small organisations also have the option to become subscribers, rather than full members. For details of membership benefits and subscription rates, please contact the CCPS office (contact details on page 1�).

PartnershipCCPS welcomes opportunities to work with other organisations and agencies in pursuit of better social care services in Scotland. Please contact the CCPS office if you would like to discuss a partnership opportunity.

CCPS is a member of SCVO, the Scottish Council for Voluntary Organisations, and EASPD, the European Association of Service Providers for Persons with a Disability.

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Supporting People Enabling Unit Executive CommitteeMalcolm Matheson, Key Housing Association (Chair)Pat Bagot, Scottish ExecutiveDavid Bookbinder, Scottish Federation of Housing AssociationsAnnie Gunner, CCPSStewart Kinsman, Hanover (Scotland) Housing AssociationSimon Laidlaw, Dundee Cyrenians/SCSHAlister McDonald, Bield Housing AssociationMoira MacKenzie, West Lothian CouncilAlan McKeown, COSLAPeter Millar, Aspire Housing & Personal Development Services Austen Smyth, The Richmond Fellowship ScotlandGordon Taylor, Cube Housing AssociationDennis Trueland, Barony Housing Association

Board and Committee Members (as at 31 March 2005)

CCPS Board Nigel Henderson, Penumbra (Convener)Shona Neil, Scottish Association for Mental Health (Vice-Convener) Chris Taylor, Carr Gomm Scotland (Treasurer) Nick Baxter, Cornerstone Community CareNorman Dunning, ENABLELinda Headland, ELCAP Jim Jackson, Alzheimer ScotlandRomy Langeland, Aberlour Child Care Trust Malcolm Matheson, Key Housing AssociationMaggie Mellon, Children 1st

Phil Robinson, QuarriersSam Sinclair, Camphill Scotland Austen Smyth, The Richmond Fellowship Scotland

Voluntary Sector Social Services Workforce Unit Executive CommitteeRomy Langeland, Aberlour Childcare Trust (Chair)Celia Carson, Scottish Council for Voluntary OrganisationsCathy Fallon, Loretto Housing AssociationAnnie Gunner, CCPSNigel Henderson, PenumbraVal Jeffrey, Key Housing AssociationKaren Lax, Scottish Executive Social Work Services Policy DivisionDavid McLean, The Alpha ProjectJudith Midgely, Scottish Social Services Council

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Contact Details and Staff Information

Community Care Providers Scotland� Ellersly RoadEdinburghEH1� 6HYT. 0131 337 3��5F. 0131 3�7 1756www.ccpscotland.org

Director Annie Gunner E. annie.gunner@ccpscotland.org

Policy and Development Officer Kirsten Gooday E. kirsten.gooday@ccpscotland.org

Administrator/PA to the Director Dorothy RobertsonE. dorothy.robertson@ccpscotland.org (maternity cover) Jo Hodgson E. jo.hodgson@ccpscotland.org (maternity leave)

Voluntary Sector Social Services Workforce UnitUnit 157/15� Stirling Enterprise ParkStirling FK7 7RPT. 017�6 ��� 75�F. 017�6 ��� ��5www.ccpscotland.org/workforceunit

Unit Director Janet Miller E. janet.miller@ccpscotland.org

Development Officer Caroline SturgeonE. caroline.sturgeon@ccpscotland.org

Information Officer Neil MacleodE. neil.macleod@ccpscotland.org

Administrator Laura WeirE. vswu.admin@ccpscotland.org

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Supporting People Enabling Unit� Ellersly RoadEdinburghEH1� 6HYT. 0131 3�6 31��F. 0131 3�6 3155www.ccpscotland.org/spunit

Unit Director Yvette BurgessE. yvette.burgess@ccpscotland.org

Development and Information Officer Moira WeirE. moira.weir@ccpscotland.org

Administrator Mark O’DonnellE. mark.odonnell@ccpscotland.org

CCPS is a Company limited by guarantee registered in Scotland No. �7��13, and a Scottish Charity registered with the Office of the Scottish Charity Regulator as Charity No. SC0��1��.

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Community Care Providers Scotland9 Ellersly Road, Edinburgh, EH12 6HYT 0131 337 3295F 0131 347 1756www.ccpscotland.org