community dashboards survey results for the 17 most at- risk communities
TRANSCRIPT
Community Dashboards
Survey Results for the 17 Most At-Risk Communities
Other
Adult
12-19
5-12
2-5
Birthto 2
21
57
158
33
56
65
0 50 100 150 200
# of respondents
2
Statewide Dashboard
CriminalJustice 0.2%ParentAdvocate 1%DomesticViolence 2%
CommunityLeader 6%
Substance abuse10%
Mental/Behavioral Health9%
Health & Nutrition
20%
Education22%
FamilySupport
31%
Respondents' area of work
450
0
100%
% o
f re
spondents
Most difficult service areas to refer:•Housing•Mental/Behavioral Health•Transportation
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Community/family violence
Underserved populations:•Homeless families•Individuals with mental health conditions•Low income individuals/families•Undocumented immigrants
Underserved by age group:
Gaps in substance abuse services:•Lack of detox & treatment resources•Lack of funding & staff capacity•Youth/teen education
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity• Awareness & access to
services• Child care resources
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Healthy Families•Visiting Nurse Association
Major barriers to making referrals:•Lack of transportation•Lack of capacity to serve new clients•Clients ineligible
Don't know16%
Very poorly 6%
Poorly16% Well
46%
Verywell17%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
3
13
29
7
6
7
0 10 20 30
# of respondents
3
Boston
Most difficult service areas to refer:•Housing•Mental/Behavioral Health•Legal Services•ESOL
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Community/family violence
Underserved populations:•Undocumented immigrants•Homeless families•Individuals with mental health conditions•Low income families
Underserved by age group:
Gaps in substance abuse services:•Lack of Detox & treatment resources•Cultural & linguistic barriers•Youth/teen education
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity• Cultural & linguistic barriers• Quality & cohesion of services
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Healthy Baby Healthy Child•Early Head Start
Major barriers to making referrals:•Clients ineligible•Cultural & linguistic barriers•Client access to services
Don'tknow13%Very
poorly10%
Poorly22%
Well45%
Verywell10%Criminal
Justice 1%DomesticViolence 1%Parent Advocate 1%
CommunityLeader 4%
Education 9%
Mental/Behavioral Health 14%
Substance Abuse15%
Health & Nutrition18%
Family Support36%
Respondents' area of work
78
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
1
2
7
1
2
3
0 2 4 6 8 10# of respondents
4
Brockton
Most difficult service areas to refer:•Housing•Child care services•Basic & Emergency needs•Job training
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Community/family violence
Underserved populations:•Homeless families•Individuals with mental health conditions•Undocumented immigrants•Low income families
Underserved by age group:
Gaps in substance abuse services:•Therapy & transitioning resources•Family education•Youth/teen education
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Housing resources• Awareness & access• Quality of services• Cultural & linguistic barriers
Exemplary home visitingPrograms (unbiased*):•Early Intervention
Major barriers to making referrals:•Capacity to serve new clients•Client ineligibility•Financial & insurance-related
Don'tknow28%
Very poorly6%
Poor
ly
6%Well33%
Very well28%
Health & Nutrition 6%Community Leader 6%Domestic Violence
11%
Substance Abuse17%
Education22%
Family Support39%
Respondents' area of work
18
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
0
3
9
0
2
2
0 2 4 6 8 10# of respondents
5
Chelsea
Most difficult service areas to refer:•Housing•Job training•Basic & Emergency needs
Outcome domains of primary concern:•Economic self-sufficiency•Vulnerable populations•Community/family violence
Underserved populations:•Undocumented immigrants•Recent immigrants•Unemployed•Low income families
Underserved by age group:
Gaps in substance abuse services:•Lack of funding & capacity•Awareness & access to services•Lack of services
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Early childhood services• Lack of services
Exemplary home visitingPrograms (unbiased*):•Healthy Families•Early Intervention•Visiting Moms
Major barriers to making referrals:•Lack of capacity to serve new clients•Client ineligibility•Cultural & linguistic barriers•Child care services•Fear of government
Don'tknow13%Very
poorly 6%
Poorly25%
Well31%
Very well25%
Substance Abuse 6%Parent Advocate 6%
Mental/BehavioralHealth 12%
Education 12%
Family Support18%
CommunityLeader 18%
Health & Nutrition
29%
Respondents' area of work
17
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
0
1
4
0
2
6
0 2 4 6 8 10# of respondents
6
Everett
Most difficult service areas to refer:•Housing•Mental/Behavioral health•Youth/Teen services
Outcome domains of primary concern:•Parenting stressors•Economic self-sufficiency•Child education & performance
Underserved populations:•Undocumented immigrants•Homeless families•Low income families
Underserved by age group:Gaps in substance abuse services:•Detox & treatment resources•Youth/teen education•Lack of services
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Child care services• Home visiting services
Exemplary home visitingPrograms (unbiased*):•Healthy Families•Early Intervention•Visiting Nurse Association
Most difficult service areas to refer:HousingMental/Behavioral healthYouth/Teen services
Don't know33%
Very
poo
rly 6
%
Poor
ly 6
%
Well44%
Verywell11%Substance Abuse 6%
Mental/BehavioralHealth6%
Parent Advocate 6%Community Leader
11%
Education17%
Health &Nutrition
22%
Family Support33%
Respondents' area of work
18
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
3
1
17
2
5
6
0 2 4 6 8 10# of respondents
7
Fall River
Most difficult service areas to refer:•Mental/Behavioral health•Transportation•Housing
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Community/family violence•Substance abuse•Child health
Underserved populations:•Homeless families•Individuals with mental health conditions•Low income families•Unemployed
Underserved by age group:
Gaps in substance abuse services:•Detox & treatment resources•Lack of funding/capacity•Awareness & access to services•Therapy & transitioning resources
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Awareness & access to services
• Lack of funding/capacity
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Healthy Families•Early Head Start
Major barriers to making referrals:•Cultural & linguistic barriers•Client ineligibility•Client access to services•Child care services•Financial & insurance-related
Don't know 5%
Verypoorly
8%Poorly 5%
Well46%
Very well35%
Mental/BehavioralHealth5%
Community Leader8%
Substance Abuse11%
Health & Nutrition16%
Education24%
Family Support35%
Respondents' area of work
37
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
1
1
4
2
3
3
0 1 2 3 4 5# of respondents
8
Fitchburg
Most difficult service areas to refer:•Mental/Behavioral health•Transportation•Housing
Outcome domains of primary concern:•Economic self-sufficiency•Community/family violence•Substance abuse•Vulnerable populations
Underserved populations:•Homeless families•Individuals with mental health conditions•Low income families•Unemployed•Individuals with substance abuse issues
Underserved by age group:Gaps in substance abuse services:•Youth/teen education•Lack of funding/capacity•Lack of services
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Awareness & access to services
• Lack of funding/capacity• Child care services
Exemplary home visitingPrograms (unbiased*):•Early Intervention
Major barriers to making referrals:•Transportation•Client access to services•Capacity to serve new clients
Don't know 6%
Verypoorly13%
Well81%
Health & Nutrition13%
Substance Abuse13%
Mental/BehavioralHealth 13%
Family Support19%
CommunityLeader19%
Education25%
Respondents' area of work
16
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
2
0
10
1
2
2
0 2 4 6 8 10# of respondents
9
Holyoke
Most difficult service areas to refer:•Transportation•Housing•Mental & behavioral services•Substance abuse
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Child education
Underserved populations:•Homeless families•Individuals with mental health conditions•Low income families•Pregnant or parenting teens
Underserved by age group:
Gaps in substance abuse services:•Detox & treatment resources•Lack of funding/capacity•Awareness & access to services•Services for women
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity• Teen parenting & pregnancy• Child care services• Maternal services
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Healthy Families•MSPCC
Major barriers to making referrals:•Transportation•Capacity to serve new clients•Client access to services
Don'tknow11%
Poorly22%
Well56%
Verywell11%
Education 11%
Substance Abuse17%
Mental/BehavioralHealth 17%
Health & Nutrition22%
Family Support33%
Respondents' area of work
18
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
0
9
2
1
4
2
0 2 4 6 8 10# of respondents
10
Lawrence
Most difficult service areas to refer:•Housing•Mental & behavioral services•Transportation•Adult Education
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Community/family violence•Child education & performance
Underserved populations:•Undocumented immigrants•Homeless families•Low income families•Individuals with substance abuse issues
Underserved by age group:
Gaps in substance abuse services:•Detox & treatment resources•Lack of funding/capacity•Awareness & access to services•Youth & teen education
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity• Quality of services
Exemplary home visitingPrograms (unbiased*):•Early Intervention•MSPCC
Major barriers to making referrals:•Transportation•Child care•Client ineligibility
Don't know23%
Poorly23%
Well32%
Very well23%
SubstanceAbuse 5%Mental/BehavioralHealth 5%CommunityLeader 5%DomesticViolence 5%Parent Advocate 5%
Health & Nutrition14%
Family Support18%
Education45%
Respondents' area of work
22
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
Other
Adult
12-19
5-12
2-5
Birthto 2
3
4
8
1
4
4
0 2 4 6 8 10# of respondents
11
Lowell
Most difficult service areas to refer:•Mental & behavioral services•Transportation•Housing•Child care services
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Vulnerable populations
Underserved populations:•Individuals with mental health conditions•Homeless families•Low income families•Undocumented immigrants•Recent immigrants
Underserved by age group:Gaps in substance abuse services:•Detox & treatment resources•Awareness & access to services
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Teen parenting & pregnancy• Quality of services• Awareness & access to
services
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Visiting Nurse Association•Healthy Families
Major barriers to making referrals:•Transportation•Cultural & linguistic barriers•Capacity to serve new clients
Don't know20%
Poorly17% Well
40%
Very well23%
Substance Abuse3%
Domestic Violence3%
Health & Nutrition17%
Family Support37%
Education40%
Respondents' area of work
30
0
100%
% o
f re
spondents
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
12
Lynn
Most difficult service areas to refer:•Housing•Transportation•Basic & Emergency needs
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Vulnerable populations
Underserved populations:•Individuals with mental health conditions•Undocumented immigrants•Homeless families•Recent immigrants
Underserved by age group:Gaps in substance abuse services:•Lack of funding/capacity•Detox & treatment resources
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Awareness & access to services
• Lack of funding/capacity
Exemplary home visitingPrograms (unbiased*):•Healthy Families•Young Parent Support
Major barriers to making referrals:•Transportation•Capacity to serve new clients•Financial & insurance-related
Parent Advocate 6%
Mental/Behavioral Health 13%Education
13%
Family Support19%
Health & Nutrition25%
Substance Abuse25%
Respondents' area of work
16
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
1
3
4
0
1
3
0 2 4 6 8 10# of respondents
Don't know 6%
Poorly25%
Well56%
Very well13%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
13
New Bedford
Most difficult service areas to refer:•Housing•Transportation•Basic & Emergency needs•Job training
Outcome domains of primary concern:•Economic self-sufficiency•Vulnerable populations•Child education & performance
Underserved populations:•Homeless families•Undocumented immigrants•Unemployed
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Awareness & access to services
Major barriers to making referrals:•Client ineligibility•Client access to services•Transportation
Gaps in substance abuse services:•Quality & cohesion of services •Lack of services•Therapy & transitioning resources
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Healthy Families•Young Parents Support [Child & Family Services]
Domestic Violence 3%
Community Leader 6%
Substance Abuse12%
Mental/BehavioralHealth12%Health & Nutrition
18%
Family Support21%
Education29%
Respondents' area of work
34
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
1
7
15
0
2
4
0 2 4 6 8 10# of respondents
Don't know21%Very
poorly 3%
Poorly18%
Well41%
Very well18%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
14
North Adams
Most difficult service areas to refer:•Housing•Mental/Behavioral health•Transportation•Basic & Emergency needs
Outcome domains of primary concern:•Parenting stressors•Child health•Economic self-sufficiency
Underserved populations:•Homeless families•Pregnant or parenting teens•Unemployed
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Teen parenting & pregnancy• Lack of funding/capacity
Major barriers to making referrals:•Transportation•Lack of qualified professionals
Gaps in substance abuse services:•Lack of funding/capacity•Detox & treatment resources•Youth/teen education•Therapy & transitioning resources
Exemplary home visitingPrograms (unbiased*):•Parent-Child Home•Early Intervention•Visiting Nurse Association•Child Care of the Berkshires
Health & Nutrition8%
SubstanceAbuse 8%
Community Leader 8%Education
25%
Family Support50%
Respondents' area of work
12
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
0
0
5
2
3
1
0 2 4 6 8 10# of respondents
Don't know 17%
Poorly25% Well
33%
Very well25%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
15
Pittsfield
Most difficult service areas to refer:•Transportation•Mental/Behavioral health•Youth/Teen services
Outcome domains of primary concern:•Parenting stressors•Child health•Economic self-sufficiency•Child education & performance
Underserved populations:•Individuals with mental health conditions•Low income families•Pregnant or parenting teens
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Awareness & access to services
• Maternal services• Teen parenting & pregnancy
Major barriers to making referrals:•Transportation•Child care services•Client access to services
Gaps in substance abuse services:•Lack of funding/capacity•Detox & treatment resources
Exemplary home visitingPrograms (unbiased*):•Visiting Nurse Association•Healthy Families•Pediatric Development Center
Mental/Behavioral Health6%
Community Leader11%
Health & Nutrition17%
Education28%
Family Support39%
Respondents' area of work
18
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
0
0
4
0
6
5
0 2 4 6 8 10# of respondents
Don't know 11%
Poorly22%
Well50%
Very well17%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
16
Revere
Most difficult service areas to refer:•Housing•Mental/Behavioral health•Child care services•Basic & Emergency needs
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Vulnerable populations
Underserved populations:•Low income families•Undocumented immigrants•Recent immigrants
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity
Major barriers to making referrals:•Client ineligibility•Child care services
Gaps in substance abuse services:•Detox & treatment resources •Youth & teen education•Services for women
Exemplary home visitingPrograms (unbiased*):•Early Intervention•ROCA •Housing Families
Community Leader 7%
Domestic Violence 7%
Family Support13%
Health & Nutrition33%
Education40%
Respondents' area of work
15
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
0
2
3
4
1
1
0 2 4 6 8 10# of respondents
Don't know27%
Very poorly7%
Poor
ly
7%
Well47%
Very well13%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
17
Southbridge
Most difficult service areas to refer:•Transportation•Housing•Mental/Behavioral health
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Vulnerable populations
Underserved populations:•Homeless families•Low income families•Individuals with mental health conditions
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Awareness & access to services
Major barriers to making referrals:•Transportation•Client access to services•Cultural & linguistic barriers
Gaps in substance abuse services:•Family education •Youth & teen education•Lack of funding/capacity
Exemplary home visitingPrograms (unbiased*):•Healthy Families
Health & Nutrition15%
Education23%
Family Support62%
Respondents' area of work
13
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
0
0
5
1
3
2
0 2 4 6 8 10# of respondents
Don't know 8%
Well46%
Very well46%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
18
Springfield
Most difficult service areas to refer:•Housing•Mental/Behavioral health•Transportation
Outcome domains of primary concern:•Economic self-sufficiency•Community/family violence•Parenting stressors
Underserved populations:•Homeless families•Low income families•Individuals with mental health conditions
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity• Quality of services• Child care resources
Major barriers to making referrals:•Transportation•Capacity to serve new clients•Client ineligibility
Gaps in substance abuse services:•Lack of funding/capacity•Detox & treatment resources•Awareness & access to services
Exemplary home visitingPrograms (unbiased*):•Early Intervention•Healthy Families
Domestic Violence 2%
Community Leader 9%
Substance Abuse11%
Education12%
Mental/Behavioral Health16%
Health & Nutrition23%
Family Support28%
Respondents' area of work
57
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
4
8
22
8
5
8
0 2 4 6 8 10# of respondents
Don't know12%Very
poorly 9%
Poorly21%
Well51%
Very well 7%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category
19
Worcester
Most difficult service areas to refer:•Housing•Basic & Emergency needs•Transportation
Outcome domains of primary concern:•Economic self-sufficiency•Parenting stressors•Child education & performance
Underserved populations:•Homeless families•Individuals with mental health conditions•Low income families•Unemployed•Undocumented immigrants
Underserved by age group:
Level of maternal, infant & early childhoodservices interaction with other programs:
Gaps in maternal, infant & early childhood services:
• Lack of funding/capacity• Housing
Major barriers to making referrals:•Capacity to serve new clients•Transportation•Client access to services
Gaps in substance abuse services:•Lack of funding/capacity•Youth & teen education•Lack of services
Exemplary home visitingPrograms (unbiased*):•Healthy Families•MSPCC•Pernet Family Services
Mental/Behavioral Health 3%
Community Leader 3%
Parent Advocate 3%
Substance Abuse9%
Education25%
Family Support28%
Health & Nutrition28%
Respondents' area of work
32
0
100%
% o
f re
spondents
Other
Adult
12-19
5-12
2-5
Birthto 2
2
3
10
3
5
6
0 2 4 6 8 10# of respondents
Don't know25%
Very poorly 6%
Poor
ly
6%
Well47%
Very well16%
*biased responses (for which respondents chose their own program as exemplary) were not considered; bold items indicate top responses in each category