community helps united way of central indiana shatter its ...network.“giving back to peo-ple in...

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March 13, 2008 Around the Network A newsletter for the Community family Business Development 7330 Shadeland Station Indianapolis, IN 46256 317-621-3759 (tel) [email protected] Congratulations and thank yous are in order for Community Health Network employees. The United Way recently recognized Community as the organization with the largest increase in partici- pation during the annual cam- paign. Community employees donated a total of $272,339 to the United Way of Central Indiana this year. Thanks to employees’ generous giving, Community donated an additional $70,000+ in 2007 than the organization did in 2006. Community was one of three companies to donate more than $70,000 more this year than in the previous year. “This accomplishment speaks volumes about the peo- ple who work at Community,” says Bill Corley, president and CEO of Community Health Network. “Giving back to peo- ple in need is a top priority of our employees and as always, I’m very impressed by the car- ing and compassion our employees show to others.” The United Way of Central Indiana, which runs 104 human service agencies in Marion, Hamilton, Hendricks, Hancock, Boone and Morgan counties, exceeded its campaign goal by $57,000 and raised $39 million in pledged donations. “Thanks for showing central Indiana what a difference Community Health Network can make,” says Carrie Wilson, project coordinator for human resources. Community helps United Way of Central Indiana shatter its fund-raising goal In honor of Doctor’s Day 2008 Community Health Network would like to say “thank you” to the physicians who serve the net- work with tireless dedication. Doctor’s Day breakfasts Friday, March 28 6 to 9 a.m. Community Hospital Anderson Physician’s Lounge Community Hospital East Physician’s Lounge & Medical Staff Conference Room Community Hospital North Physician’s Lounge Community Hospital South Physician’s Lounge The Indiana Heart Hospital Physician’s Lounge Doctor’s Day breakfasts planned at each hospital

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Page 1: Community helps United Way of Central Indiana shatter its ...Network.“Giving back to peo-ple in need is a top priority of our employees and as always, I’m very impressed by the

March 13, 2008

Aroundthe NetworkA newsletter for the Community family

Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

Congratulations and thank yousare in order for CommunityHealth Network employees. TheUnited Way recently recognizedCommunity as the organizationwith the largest increase in partici-pation during the annual cam-paign. Community employeesdonated a total of $272,339 to theUnited Way of Central Indianathis year. Thanks to employees’generous giving, Communitydonated an additional $70,000+ in2007 than the organization did in2006. Community was one ofthree companies to donate morethan $70,000 more this year than

in the previous year.“This accomplishment

speaks volumes about the peo-ple who work at Community,”says Bill Corley, president andCEO of Community HealthNetwork. “Giving back to peo-ple in need is a top priority ofour employees and as always,I’m very impressed by the car-ing and compassion our employeesshow to others.”

The United Way of CentralIndiana, which runs 104 humanservice agencies in Marion,Hamilton, Hendricks, Hancock,Boone and Morgan counties,

exceeded its campaign goal by$57,000 and raised $39 million inpledged donations.

“Thanks for showing centralIndiana what a differenceCommunity Health Network canmake,” says Carrie Wilson, projectcoordinator for human resources.

Community helps United Way of CentralIndiana shatter its fund-raising goal

In honor of Doctor’s Day 2008Community Health Networkwould like to say “thank you” tothe physicians who serve the net-work with tireless dedication.

Doctor’s Day breakfastsFriday, March 28 6 to 9 a.m.

�� Community HospitalAnderson

Physician’s Lounge�� Community

Hospital EastPhysician’s Lounge &Medical StaffConference Room

�� CommunityHospital NorthPhysician’s Lounge�� CommunityHospital SouthPhysician’s Lounge�� The Indiana HeartHospitalPhysician’s Lounge

Doctor’s Day breakfasts planned at each hospital

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

Congratulations to CommunityHospital North and its president,Barb Summers, honored among thefinalists in the Indianapolis BusinessJournal’s Health Care HeroesAwards. Finalists were honored at anawards breakfast March 7, and fea-tured in a special “Health CareHeroes” section in the IBJ.

The hospital was one of threefinalists in the CommunityAchievement in Health Care catego-ry. Community was nominated byBinford Redevelopment and Growth(BRAG)—a neighborhood develop-ment organization with a territorythat includes Community North.“Community takes its role in thecommunity very seriously,” says JaneLommel, president of BRAG.

Lommel says she wanted to recog-nize Summers, the hospital andCommunity Health Network in gen-eral for supporting BRAG and fortaking health care and wellness serv-ices out into the community in andaround the BRAG neighborhoods.Among other things, Communityhas sponsored the BRAG FarmersMarket, adopted a portion of BinfordBoulevard for beautification efforts,participated in a BRAG initiative tobuild walking paths to encourage fit-ness activity and connect BRAG neigh-

borhoods, andprovided meetingsupport for theorganization.

It’s not justmoney, Lommelnotes, but thetime Summersand otherCommunityteam membershave given tosuch efforts as thefarmers market.“It’s easy enoughfor an organiza-tion to give money,” Lommel says,“but Community was there weekafter week.” Community staffed abooth at the market every weekendfor more than four months last sum-mer, sharing health information,demonstrating automated externaldefibrillators and offering flu shots toresidents visiting the market to buyhealthy produce.The network alsostaffed a similar booth every weekendat the Fishers Farmers Market.

In its nomination, BRAG alsopraised Community’s involvement indelivering health care to the area’smost at-risk populations, throughsuch programs as school-based clin-ics. Community’s story in the IBJ’s

special “Health Care Heroes” sectionincludes a photo taken at the clinicat Lawrence Township’s Brook ParkElementary. The nomination alsomentioned the network’s efforts tobring physicians to early childhooddevelopment centers to share healthcare information, and its Kids Upand Running program, which identi-fies at-risk schoolchildren who needmore physical activity to improvetheir health and prevent obesity.

Summers says Community’s peopleeagerly participate in bringing healthcare services out of the hospitals andto the people who need them.“Myjob is to support a team that already iscommitted to the community.”

IBJ “Health Care Heroes” program honors Community

Community Hospital North and Barb Summers were hon-ored as finalists in the Indianapolis Business Journal’s

2008 Health Care Heroes Awards.

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

Community Health Network opened a new CommunityHealth Pavilion in Greenfield, located at 740 West GreenMeadows Drive. A ribbon-cutting ceremony was held at thesite on February 27.

Community Health Pavilion at Greenfield houses primarycare physicians, as well as diagnostic and outpatient services.Services and specialties include primary care physicians,VarshaNagarsenker, M.D., Bernard Richard, M.D., Ronald K.Andrews,M.D., Robert E. Clements, M.D.; Community Imaging Center;Mid-America Clinical Lab; Community Rehab & SportsMedicine Center.

“The new Community Health Pavilion will provide nearly allof area residents’ health care needs,” said Jon Fohrer, vice presi-dent of ambulatory development at Community HealthNetwork.“The facility offers high quality health care and con-venience to the growing Hancock County population, themajority of whom lead busy lives.They can receive health carein their neighborhood, without having to travel far.”

Community Health Network leadership, members of theGreenfield Chamber of Commerce and residents of theGreenfield Community were in attendance.

Are you inter-ested in buyinglocal and seasonalfoods? Have youever wonderedwhat the words“organic” and “nat-ural” actuallymean? Do youwant to grow yourown vegetablesand herbs?

Todd Jameson,owner ofBalanced HarvestFarm in Carmel, will be speaking about all ofthese things and more during Produce at itsPrime. Todd has a long relationship with thefamily farm. He grew up on a vegetable farm inNew Jersey, the Garden State. Todd was also afounding member of the very popular GreenMarkets in New York City. Today, at BalancedHarvest Farm, he “grows a seasonal array ofherbs and vegetables from arugula to zucchiniand most items in between.” He is very passion-ate about bringing locally grown produce toeveryday people. Get a jump start on the grow-ing season by joining Todd as he discusses waysto bring the family farm to the family table.

This free event will be held in the BodyZonemultipurpose room at 6991 Hillsdale Court, onThursday, March 20, 2008, at 5:30 p.m. Registertoday by calling 317-621-4304.

Produce at its Prime

Todd Jameson

Community Health PavilionGreenfield opens

The ribbon-cutting cere-mony at Community

Health Pavilion Greenfieldwas on Febraury 27.

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

It’s that time of year when werecruit employees, volunteers, physi-cians, family and neighbors to joinCommunity Health Network’s Racefor the Cure team. Mark this date,April 19, 2008, on your calendar aswe join The Susan G. Komen BreastCancer Foundation-Indianapolis inthe fight against breast cancer. Andbe sure to join one of the network’steams as we “race for the cure.”

Registration for Community’steams is now under way and will lastuntil March 21.

To register:�� Decide where you’ll want to

pick up your race packet theweek of April 14.

�� Log on to the Susan G.Komen Website,www.komenindy.org.

Click on the “join an existing team”link on the right to join Community’steam. It may ask you to log in if you’veregistered online in the past.

By using the Web site,employees canstill form sub-teams to honor familymembers, co-workers or friends.(Participants can no longer form sub-teams unless they use the online process.)

�� Join Community’s team.If you want to join Community’s

team, click on the button marked“Join a team” and then hit the “team

list” button.You will see Community Health

Network East, Community HealthNetwork North, Community HealthNetwork South, Community HealthNetwork TIHH, and VisionaryEnterprises, Inc.

Choose the location that corre-sponds with your desired packet pickup location.

Click on the name of the team, andthen click on the “join the team” area.

�� Complete the information andprovide payment information.

Participants will need to pay witha credit card, but the Komen Website is secure, and your credit cardinformation will be kept confidential.

Individuals not wanting to usecredit cards can contact the Susan G.Komen Breast Cancer Foundation touse the paper registration form, butwill not be able to be recognized as aCommunity team member, and willhave to pick up their race packetdowntown prior to the event.

�� If you’d like, create a sub-team.Sub-teams must have 10 mem-

bers. If you do not have 10 membersfor your sub-team, please join one ofthe other teams based on the loca-tion you will pick up your packet.You and your teammates may still all

register and walk together, but you’llneed to be a part of the larger team.

Log on to www.komenindy.org,and click on the “register” button,and then click on “form a team.”

At the bottom of this screen, youmay name your team.YOU MUSTBEGIN YOUR TEAM NAME WITHTHE LOCATION THAT CORRE-SPONDS TO YOUR DESIREDPACKET PICK UP LOCATION.

If you don’t enter the name thisway, Komen won’t know to provide usyour team packets, and you will haveto work directly with Komen to pickup your team’s packets downtown theweek prior to the race.

Each facility has a race team captain.If you would like assistance with theregistration process or have a question,please see the race captain nearest you:

�� Community Anderson: CherylArnold 765-298-5139

�� Community East: Carol Slone,317-355-5870

�� Community North: JenniferStigler, 317-621-4356

�� Community South: MarciaAnness, 317-887-7578

�� The Indiana Heart Hospital:Leah Campbell, 317-621-8038

�� VEI: Lori Stonecipher, 317-621-2455

Get on your mark, get set, Race!Registration for Community’s Race for the Cure Team is under way

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

What is the latest multi-mediaentertainment system doing inside astate-of-the-art magnetic resonanceimaging (MRI) scanner, a high-techmedical device that helps radiologistsobtain a precise and often early diag-nosis of disease?

At Community Hospital East,movies, music and children’s cartoonswill help patients who might other-wise be afraid of the often intimidat-ing exams to take advantage of one oftoday’s most valuable diagnostic tools.

“An estimated 20 percent ofpatients react with fear or claustro-phobia to confining, dark and oftennoisy MRI procedures and cannot beimaged as a result,” says AlanMoorman, chief MRI technologist.“With the addition of the newCinemaVision virtual reality system,Community East will bring a relax-ing multi-media experience andentertainment inside the MRI whilepatients are being imaged, helpingthem to tolerate the exams better.”

Moorman notes that the differ-ence can be dramatic and thatpatients who refused MRI scans inthe past now have no problem hav-ing the procedure. Committed todelivering the best in diagnostic care,Community East is one of the first

medical facilities in the area to takeadvantage of the innovativeCinemaVision system.

Many people,particularly children,are afraid of MRI exams,which are per-formed inside long, tubular magnets.Patients must hold still in this isolatedspace for up to an hour,while loudknocking sounds emanate from themachine.Roughly one in five patientsrequires sedation to reduce anxiety asso-ciated with MRI claustrophobia,or theywill not be able to take the test at all.

Community East currently utilizesthe open-sided MRI for thosepatients who are claustrophobic. Thenew CinemaVision will provide anadditional option for those fearingthe MRI procedure. Both optionsprovide a more relaxing experiencefor the patient.

CinemaVision overcomes a rangeof significant technological challengesto perform within the MRI environ-ment. Conventional audiovisual sys-tems cannot function within theMRI’s high magnetic fields, and atthe same time their metal compo-nents interfere with MRI images.

However, CinemaVision’s innova-tive design is able to deliver enter-tainment from CDs and videos topatients during the scan through asleek, comfortable, lightweight head-set. It shows the equivalent of a 62-inch video display viewed from 5.5feet, enveloping the patient in acomplete virtual reality.

Kathy Steffen, medical imagingdirector, points out that the imagingtechnique is widely used to diagnosesports-related injuries, especially thoseto the joints and skeletal structure.Because it does not involve x-ray expo-sure, MRI is often the preferred diag-nostic method for examination of themale and female reproductive systems.

“This technology helps us deliverthe best quality of care we can topatients,” says Steffen. “Even for thosewho are not fearful of the MRI, itoften helps streamline the processand make it more pleasant, while wedeliver a high quality diagnosis.”

Community East makes MRI more comfortable for patientsCinemaVision is now available at

Community East.

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

To earn the February Hot Shotaward for Community HealthNetwork, Joni Brattain went above andbeyond her duties as a concierge con-sultant at Community Hospital North.

When a patient was in need ofemergency surgery just days after hisfather passed away, he consideredopting out of the surgery to be withfamily for funeral services threehours away from Indianapolis. (Toread the whole story see the latestissue of Perspectives or visit theWhat’s the Big Deal? page onInComm.)

When Brattain heard about thedilemma, she began to investigatehow she could best accommodatethe patient and his wife—she wantedto find a way for him to have thesurgery without missing his father’sservice.

After making some phone callsand putting her creativity to work,Brattain—a self-proclaimed “Internetnerd” who communicates with fami-ly and friends abroad via Web cam—found the perfect solution: cyber-space. A local computer company inRenssalaer agreed to set up a Webcam for the family so the patientcould be present, at least virtually.

Brattain says that finding ways tocreate exceptional patient experi-ences is an important part of her job.

Her main focus is on patientconcierge services, so she hasthe responsibility of welcom-ing patients and families toCommunity North andinforming them about thehospital’s services, whichinclude anything from celebra-tions to salon services. Brattainsays that her job is to try tomeet any need a patient has—whether it’s throwing a partyfor someone or throwing a load oflaundry in the wash.

“Everybody who comes in is notjust another John Doe patient,” shesays. “They’re another family member.I do everything I can to make theirexperience as pleasurable as it can be.We also make sure it’s not just thepatient who’s having the exceptionalexperience—it’s the family too.”

Brattain explained that her ownfamily was instrumental in allowingher to work extra hours and help herpatient participate in an important daywith his family. She adds that the clini-cal staff at Community North is alsointegral to how she does her job.“Idon’t know every detail of what’sgoing on,” she says.“They help me domy job more effectively.”

A resident of Madison County,Brattain has worked at CommunityNorth since 2005, when she started

as a housekeeper. When she’s notfinding ways to meet patient needsat the hospital, she enjoys spendingtime with her son and her family,especially at her family’s lake proper-ty during the summer. “That’s mysanctuary, my calm spot,” she says.Other Hot Shot nominees were:

Andrea Aaron, Melissa Abel, MaryAherst, Starlet Alberston, ShannonBethel- Brown, Theresa Cabrera,Martha Commodore, Jennifer Davis,Kim Clayton, Angie Dalzell, RobinFerguson, Barbara Funk, SharletGandy, Fred Hooker III, Scott Isenburg,James Kuhlmeyer, Lury Kutruff, KristieMarin, Angel Mills, Cheryl Munjani,Herbert Mussewhite, Melissa Reece,Cindy Schafer, Angele Simmons, BethSmith, Myra Strawther, LindaThurbur, Gina Webb, Brandi White,Tammy Wilmont and Andrea Yanez.

February Hot Shot awarded to Joni Brattain

Joni Brattain

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

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It’s time to start thinkingabout which CommunityHealth Network nurse or nurs-es you will nominate for the2008 Nursing ExcellenceAwards. The nomination peri-od is July 1 to July 31.

Nomination informationNominations will only be

accepted online. However,patients or family memberswho request a paper formfrom the Communityconcierge during their hospitalstay will be accommodated.

One Nursing ExcellenceAward will be given in each ofthe following five categories ofCommunity NursingExcellence:�� Patient-Focused Care �� Therapeutic Relationships �� Art and Science of Nursing �� Evidence-Based Practice �� Facilitative Leadership

Nominations will be anony-mously reviewed and recipi-ents will be selected by theNursing Excellence Awardscommittee. Winners and nomi-

nees will be announced in thefall. The awards will be pre-sented at a banquet to be heldon Friday, November 7, 2008,at the Indianapolis MarriottNorth.

Eligibility�� A nurse may be nominat-

ed by anyone—patient,physician, family member,co-worker or self.

�� A nurse may be nominat-ed in multiple categories,but each nomination mustfocus on only one category.

�� A nominee must haveworked as an R.N. or L.P.N.for Community HealthNetwork for at least fiveyears and must be in goodstanding without discipli-nary issues.

Stay tuned for more infor-mation about the 2008Nursing Excellence Awards.Additional details will be fea-tured in Around the Network,e-mails and voicemails in thecoming months.

On Saturday, February 23, The Indiana HeartHospital presented “Bridges to the Future” atthe Forum Conference Center. More than 135doctors, nurses and other health care profession-als from around Indiana attended this session.This was the 17th year for this cardiovascularsymposium.

Cardiologists and surgeons from The IndianaHeart Hospital presented. Karamchand Paul,M.D., F.A.C.C., presented on the “MarfanSyndrome” and Christopher Hansen, M.D.,spoke about the “Current Treatment of LowerExtremity Arterial Disease.” An additional areaof focus was the correlation between dentalhealth and cardiovascular disease. PreethamJetty, M.D., F.R.C.P., presented the importanceof “Dental Health and the Heart.”

Community Health Network and TheIndiana Heart Hospital extend a special thanksto the vendors that support this symposium:Medtronic, Boston Scientific, Genentech,AstraZeneca, Sanofi Aventis, Pfizer, Abbott, andBristol-Myers. The Community HealthNetwork Foundation also supports this event.Scott Sharp, M.D., F.A.C.C., and ShelleyStrong, MA, CNOR, chaired the symposium.

The 2009 “Bridges to the Future” symposiumwill be promoted in the fall of 2008 onInComm, direct mail and electronic mailing.Please contact Elaine Pfenning at 317-621-8060if you would like to be added to the mailing list.

Save the date to nominate Cardiovascular symposium:“Bridges to the Future”wrap up

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

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Community Health Network’sinpatient psychiatric services will beexpanded to include a unit atCommunity Hospital East later thisyear. Seasons, a 20-bed inpatientbehavioral care unit for geriatricpatients, is scheduled to open in June.This facility will be a satellite of the123-bed psychiatric pavilion atCommunity Hospital North.

Community is central Indiana’slargest provider of mental health serv-ices, with more than 4,700 inpatientstays and 19,000 outpatient visits ayear. Inpatient services are available toall ages, with the units separatedaccordingly. “Placing patients withtheir peers contributes to the healingenvironment,” says Kris Hare, C.T.R.S.,physician liaison for behavioral care.“They can often relate to the experi-ences of the other patients on theirunit.”

The new Seasons facility is designedaround this philosophy, catering topatients age 65 and older. Patients maybe admitted following a significant

behavioral change resulting from cer-tain medications, infections, life events,or new or progressing psychiatric con-ditions. Geriatric care professionals willwork together on a treatment plan tostabilize the patient and return themto their regular environment as quick-ly as possible. “We are trying to treatthe behavior that comes with a condi-tion,” says Gigi Acevedo, R.N., M.S.N.,executive director of inpatient psychi-atry. “This unit will target all types ofemotional illness for the older adult.”

Stabilizing the behavior of thepatient involves more than regulatingmedications. “The patient benefitsfrom the treatment milieu—the envi-ronment and associated therapies,”notes Acevedo.Treatment options atSeasons will include individual and

group psychotherapy; medicationmanagement; family counseling andeducation; and physical and recre-ational therapy, among others.Additionally, the environment atSeasons is designed to be safe andsecure for patients at all acuity levels.

The treatment program, customizedto meet each patient’s needs, willencourage reactivation, socialization,reality orientation, independence andself-esteem.Whenever possible, familywill be involved in the treatment plan.

Seasons is just one piece of thecontinuum of care offered throughCommunity’s behavioral care servic-es.To learn more about outpatientand inpatient programs, visiteCommunity.com/behavioralcare.

Seasons to offer behavioral care services to seniors

Did you know you can receive a daily digest of the latestindustry updates? Health Care Headlines brings the toplocal and national health care news stories right to your e-

mail inbox. If you’d like to start receiving a subscription,please e-mail Amberly Peterson at [email protected] your name and e-mail address.

Health care news delivered daily to your e-mail inbox

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

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Thanks to the support of the Community Health Network Foundation, the network is able to again provide educa-tional assistance through the 2008 Scholarship Program.

Applications are now being accepted for the 2008 program.Applications are available in the Employee Service Centers or on the Human Resources section of InComm. Applications must be completed and returned by 5 p.m., Friday, May 2. For questions or concerns, please contact

Carrie Wilson at 317-621-7036 or [email protected]

CommunityHospital East will hostan art exhibit that willshowcase the art ren-derings of LutheranChild and FamilyServices’ LutherwoodAcademy students. Theevent will take placeMarch 17 to 20, in the CommunityEast atrium.

A reception will be held on March17, from 5:30 to 7 p.m. to mark theopening of the exhibit. LutherwoodEducation Academy is anIndianapolis Public Schools (IPS)satellite program that offers studentsin grades 1 through 12 an opportuni-ty to continue their education in anatmosphere of therapeutic care andsmall classes. Lutherwood is a resi-dential treatment facility licensed tocare for youth ages 6 to 19 who

exhibit chronicbehavior and/oremotional problemsdue to abuse and/orneglect, internalneurological, biologi-cal or psychiatricdisorders.Lutherwood

Academy’s enrollment is comprisedof its current residents and day stu-dents who are bused onto the cam-pus.

Lutherwood’s arts program offersthe students an avenue to learn thedynamics of art as well as means ofexpressing themselves through theircreative pieces.

Approximately 50 pieces will beon display at the art show. SaraO’Brien, the event organizer, is aLutherwood teacher who instructsthe middle school and high school

students. Wendell Lowe is an IPSsatellite school artist who teachesstudents grades 1 through 6 weekly.

“We are extremely proud of ourLutherwood students and we cele-brate not only their artistic abilitybut their academic accomplishmentsas well,” says Michael Johnson, exec-utive director.

“The artwork created by ourLutherwood students is outstanding,”says IPS Superintendent Eugene G.White. “Their ability to weave cur-rent events, messages of hope andstories of triumph together throughtheir art is incredible. I encourage thecommunity to make plans to viewthis impressive collection.”

Ultimately, the art will be dis-played in LCFS’s new residentialfacility in permanently affixed framesand will be on display this spring forthe open house of that building.

Lutherwood Academy’s art showcaseCommunity’s often overlooked at-risk youth get an opportunity to shine

Educational scholarships are now being accepted

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Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

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The ability to prepare greatfood, generate smiles and creatememories earned the November2007 Hot Shot award for NilimaMondal, a cook in the cafeteria atCommunity Hospital East.

Mondal does far more thancook food, however—she workshard to give cafeteria patrons themost personalized customer expe-rience possible.

She believes this is why she wasnominated for the Hot Shotaward. “When they come to me, Igreet them and then start to makewhat they like,” she explained. “Iremember what people like andstart to make it before they evenask. I think they’re very apprecia-tive.”

Melanie Toy, network generalmanager for food service andnutrition, nominated Mondal forthe award because of her hardwork, her caring spirit and her pas-sion for service. “She’s passionateabout giving good service to andcaring for every single person. Shecreates memories every day forpeople,” says Toy. “People line upjust to say hello to her, becauseshe gives them love.”

While she currently works in thedeli, prepping food and serving cus-

tomers, Mondal also hasworked for the hospital’scatering business, at Java City,a coffee shop in the lobby ofthe building, and as a cashierin the cafeteria.According toToy, Mondal is a dedicatedemployee. “She really ownsher station—she slices herown meat, preps all her ownfood, makes her own sand-wiches,” said Toy. “She’sextremely consistent, and shenever gets rattled.”

Wherever she works, how-ever, Mondal also enjoys herinteraction with customers. “Ilove to help people.Talkingwith customers is my favoritepart of working here,” she said.

A native of Bangladesh whomoved to Indianapolis in 1996 soher husband, Rowland, could studyhere, Mondal also appreciates theeducational benefits of talking withcustomers.As she works to improveher English-speaking skills, listeningand talking with guests is an excel-lent resource.

“If I get the chance, I’d like to goto school to study nursing orsomething related to it,” she said.“but I need to learn better Englishfirst.” Her desire to study nursing

is one of the reasons she enjoysworking at Community East, andcommunicating with guests isboth enjoyable and useful forMondal.

When she’s not serving up sand-wiches and friendly experiences atthe hospital, Mondal enjoys read-ing, sewing and staying healthythrough exercise. She also enjoysspending time with Rowland andtheir two children, Alex, 20, andBarnard, 16.

Nilima Mondal named November 2007 Hot Shot

Nilima Mondal

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The new, free myCommunitycards are on their way to membersof myCommunity, the online pro-gram designed to simplify thehealth matters in your life. Save aspace in your wallet-your budgetwill thank you.

That's because themyCommunity card is, amongother things, a valuable discountcard.You'll be amazed at all of theplaces that offer discounts tomyCommunity cardholders, fromlocal health clubs and yoga studiosand flower shops to national retail-ers, hotel chains and car-rentalagencies.Your card is also good forspecial savings and services-includ-ing free UPS prescription delivery-at the Wellspring Pharmacy loca-tions at Community North,Community East and, later thisyear, Community South.

If you have been using theCommunity Perks! employee dis-count program, you'll love themyCommunity discounts.Members currently have access todiscounts at more than 150 localand national merchants, and newoffers are being added weekly.ThemyCommunity membership pro-gram goes beyond the Perks! offer-ings, and will replace the Perks!

program in March.Many employees created a

myCommunity account duringopen enrollment last year in orderto complete their PersonalWellness Profile. If so, you'll receivea myCommunity card in the mail.If you're not a member yet, joinmyCommunity today by visitingeCommunity.com/myCommunity.

The card is just the beginning.Other myCommunity member-ship benefits include:

�� SharingSite—This is an easy-to-use way for patients to com-municate online with familymembers and friends, lettingthem know how you're doing,how things went at your lastdoctor visit, how your pregnan-cy is going or how you'readjusting to your new life witha baby-you can even post analbum of baby pictures.SharingSite lets you easily cre-ate your own secure, personalWeb page that's open 24/7 toyou and anyone you invite tovisit the site.

�� Personal health record—Create your own secure, easyto access health history, withinformation including physicianappointments, hospital visits,allergies you have, medications

you take, details of your insur-ance and records from doctorsyou have seen and proceduresyou have experienced.

�� Online appointmentrequests—Schedule anappointment with your physi-cian, anytime from anywhere.

�� Chat with a nurse—Communicate online with aregistered nurse.

�� Online health risk assessmentand calculators—Learn moreabout your health risks; com-pute your body mass index, tar-get heart rate and ideal bodyweight; calculate your pregnan-cy due date and predict yourchild's height.

�� Self-selected text messages—Choose the health topics thatyou're interested in and receivetext messages on your mobilephone.

�� Track your fitness—Log yourexercise progress.

Are you a myCommunity member yet?

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CHIP (Coronary HealthImprovement Project) is an intensiveeight-week program that focuses onunderstanding the relationshipbetween lifestyle choices and health.CHIP provides participants with thetools needed to take an active role inpreserving and restoring their health.

Learn how to drop blood choles-terol 15-20 percent, reduce coronaryrisk factors with just your fork andknife, control Type II diabetes throughlifestyle, and reverse hypertension andheart disease.

Participants will receive two heartscreens, two lifestyle evaluations, per-sonalized counseling, food demonstra-tions and samples, 16 lifestyle lectures,dynamic living text and workbook, a

natural food cookbook and a groceryshopping tour.

Network employees who carry theHealth Mark insurance and who havea BMI greater than 27.1 from theMedical Benefits health screening orwho were identified as having two ormore risk factors at their screening canparticipate.The cost of the program is$250, however, if you meet the atten-dance requirement, the program isFREE of charge to eligible participants.

Three CHIP classes start soon.�� Body Zone on the northside start-

ing April 7 from 6:30 to 8 a.m.,meeting twice a week for eightweeks

�� Community South starting April8 from noon to 1 p.m., meeting

three times a week for eight weeks �� Community East starting May 2

from 5:30 to 7:30 p.m., meetingtwice a week for eight weeks

Please join us for a one hour infor-mation session to learn more.�� March 26, 7 to 8 a.m.,

BodyZone Multi-Purpose Room6991 Hillsdale Court (North Side)�� March 26, Noon to 1 p.m.,

Community Hospital SouthAdmin Conference Room

�� April 15, 5:30 to 6:30 p.m.,Community Hospital East Multi-Service Room 1 & 2

Please call health promotion servic-es at 317-621-4304 to sign up for aninformation session or for more infor-mation.

Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

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the Network

Health Promotion Services’ CHIP programs starting up again

One of the best ways to createexceptional patient and family experi-ences is to be sure that employees andphysicians are enjoying exceptionalexperiences themselves when theycome to work. Doing so is a top prior-ity at Community Health Network—and thanks to the efforts of the net-work and the success that employeeshave had in creating a warm, relation-ship-oriented atmosphere, it truly is abig deal to work here.

Without getting up from your

computer, you can learn more aboutthe benefits of working atCommunity, the promises that thenetwork makes to its employees, andCommunity's many successes. Justclick on the "What's the Big Deal?"box on the front page of theInComm employee intranet. In thissection, you'll find:�� Pieces of the network's employ-

ee ambassador toolkit, which willhelp you learn more aboutCommunity and how it creates

exceptional employee experi-ences.

�� Information about the annualBest in Class showcase, whichspotlights the great work beingdone across the network.

�� An online version of Wow!, acompilation featuring many ofCommunity's impressive honorsand recognitions from 2007.

�� Informational network commu-nications, such as the LeadershipReport and Perspectives.

What's the Big Deal about working for Community?

Page 13: Community helps United Way of Central Indiana shatter its ...Network.“Giving back to peo-ple in need is a top priority of our employees and as always, I’m very impressed by the

Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]

13Around

the Network

Community Hospital Northemployees are invited to a celebra-tion commemorating the leapsand bounds Community Northhas made in the process of becom-ing its own entity.

Friday, March 146:30 to 8:30 a.m.and 2 to 5 p.m.Community North gallery

As a thank you gift to all whowere employed at CommunityNorth on the hospital’s “birthday,”December 18, 2007, “Gemini,” byIndianapolis artist Walter Knabe,will be dedicated and hung in theCommunity Hospital Northgallery. A photo booth, food andother fun activities will also beavailable during the celebration.

During the nightshift, employees willreceive a specialtreat and a photog-rapher will capturephotos to commem-orate the celebra-tion.

“Thanks to eachand every one ofyou for your hardwork and longhours,” says BarbSummers,Community Northpresident. “Together,we’ve succeeded inmaking CommunityNorth an independ-ent hospital, fullyaccredited by theJoint Commission.”

How should we “Get to Know Community”?Because Community Health Network is such a large organization, it’s nice to take a moment and get to

know other members of the Community family with whom you may not interact on a regular basis.“Get to Know Community” is a new feature that will be included periodically in Around the Network. What

we need from you is a question. Just come up with a question you’d like your Community co-workers and leadersto answer, and send it to Amberly Peterson at [email protected]. The communications team will selectfive of the best, most intriguing questions, then interview someone in the network to get the answers to those fivequestions.

Stay tuned so that you can “Get to Know Community.”

Community North plans employee celebration

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Each year social workers acrossthe country celebrate the professionduring March, which is NationalProfessional Social Work Month.

Community Health Network’ssocial workers fill a variety of rolesin the organization. They work onmedical units, in discharge plan-ning and they network with com-munity organizations to findresources that accommodatepatients’ and families’ needs.“Social workers are trained to beexperts at group and family thera-

py and much of the individualtherapy is done by social workers,”says Linda McClain, educationspecialist in mental health admin-istration.

Social work services are provid-ed to patients and their families toensure that a patient’s illness,recovery, and safe transition fromone care setting to another areconsidered within the context ofhis or her biopsychosocial needsand the specific demands andopportunities of his or her envi-ronment. They focus on psy-chosocial factors including familyrelationships, living arrangements;patients’ developmental historyand economic, cultural, religious,educational, and vocational back-ground as they impinge on theunderstanding, treatment, andrelapse prevention of the psychi-atric disorder.

“As members of interdiscipli-nary teams, social workers con-tribute to program developmentand treatment planning andreview for all patients; provideindividual, conjoint and groupsessions for patients and theirfamilies; and collaborate in thedevelopment and maintenance ofthe therapeutic milieu,” says Judy

Mpistolarides, licensed clinicalsocial worker and social worksupervisor in behavioral care serv-ices at Community HospitalNorth.

Community Health Networksocial workers�� 5 based at Community

Hospital Anderson�� 24 based at Community

Hospital East�� 87 based at Community

Hospital North�� 4 based at Community

Hospital South�� 3 based in long term care

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March is National Professional Social Work Month

?Have a story?We’re listening.

Contact Amberly Peterson at [email protected]

to submit stories or announcementsfor Around the Network.

Business Development • 7330 Shadeland Station • Indianapolis, IN 46256 • 317-621-3759 (tel) • [email protected]