COMMUNITY

INVOLVEMENT

BEHIND

THE

SCENES

The Teams –

New Fylde and New Progress

Kate Henderson – Senior Community Involvement Manager

Sian Coulton – Community Involvement Manager (NPHA)

Sue Fisher – Community Involvement Manager (NFH)

Alison Hughes – Community Involvement Administration Assistant

The Teams –

New Fylde and New Progress

Jacky Howcutt – Progress Futures Manager

Louise Wright – Community Development Worker

Gill Gillett – Community Development Worker

The Teams – Progress Care

Tenant Services Manager

Alan Greig Hilary Slack Peter Loosemore

Tenant Involvement Coordinators

Admin Assistant

Andrea Wilson Carol Mclaren

What is Community Involvement?

• Community Involvement is about giving you the

opportunity to have a say in the way that we provide

your services

• It offers you the chance to influence decisions that

affect your home, community and the housing service

that you receive

• Getting involved can take as little or as much time as

you wish to give

Benefits to tenants

• Gives tenants a voice to influence decisions, which may affect them or the community where they live

• Tenants have a greater understanding of how the organisation operates

• Improves relationships between tenants and the organisation

• Helps us to improve services

• Activities help develop community spirit and can help reduce vandalism, crime and anti social behaviour

• Tenants get involved in planning works on schemes/estates, improving the environment where they live

• Getting involved gives tenants the chance to meet new people and learn new skills in a welcoming and friendly environment

Benefits to tenants

Benefits to Progress Housing Group

• A better understanding of tenants needs and priorities

• A better and more productive relationship between tenants and staff

• Builds communities and helps reduce vandalism, crime and anti-social behaviour

• Ideas from tenants helps us to improve where you live

Ways to get involved

• Estate Walkabouts

• Story in the newsletter

• Gardening competitions

• Complete surveys/ questionnaires

• Attend conferences

• Follow us on Facebook or Twitter

• Forum Groups

• Communications Panel

• Estate Appearance Review Panel

• Disability and Equality Forum

• Community Investment Panel

• Resident Associations

• Training

• Community Events

Ways to get involved

How we are involved

Void Inspections

Green Inspectors

Mystery Shopping

Community Consultation Events

Kate and Sue at The Place

Community Centre, Leyland

Youth Forum away day

You are in the best

position to monitor and assess the housing

service you receive!

How we will help you…….

We offer a variety of involvement options to suit you which allows you to give as much time as you can spare

We can assist with:

• Payments to cover any reasonable travel costs incurred and assistance in arranging transport through our Tenants Expenses Policy

• Payments towards childcare to enable you to attend meetings

• Arranging for documents to be translated into different languages, large print, Braille or audio

• Ensure communication methods are effective – for example, arranging for an interpreter to attend a meeting

• Provide training and funding to help you get involved.

Your Impact

• We produce an annual impact assessment

document each year to show you how you

have made an impact on services and your

community.

• It also shows whether you believe what we

have delivered offers VFM.

• Our new Scrutiny Pool will also allow you to

have an impact on services through the

development of improvement plans.

Thank you for your time!

ANY QUESTIONS?

Want to get involved?

If you would like to get involved please call us on

01772 450600, or complete and return this slip to

Community Involvement Team, Sumner House, 21

King St, Leyland PR25 2LW

Name:

Address:

Tel:

E-mail: