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Community Report 2015

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welcome

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Throughout  the  decades  Groves  Memorial  Community  Hospital  (GMCH)  has  been  a  pioneer  in  delivering  standard-­‐setting,  high  quality,  rural,  medical  care.    

Our  44-­‐bed  acute  care  facility,  located  in  the  heart  of  Centre  Wellington  offers  a  wide  range  of  services.  We  serve  a  local  and  regional  population  of  over  34,500,  and  provide  over  67,000  patient  services  annually.    

Our  hospital  currently  operates  with  over  298  staff,  112  Medical  Staff  and  260  dedicated  volunteers.    

Our  mission,  as  a  rural  hospital,  is  to  enable  people  to  achieve  optimal  health  through  a  range  of  integrated  health  services  provided  by  a  committed  team  working  with  a  network  of  partners.    

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We  value  caring,  accountability,  respect,  excellence  -­‐  all  with  integrity.    

The  next  few  years  will  be  an  exciting  time  for  Groves  Hospital  as  we  work  towards  building  a  new  Hospital  –  a  facility  that  will  improve  the  health  and  wellness  of  our  community  for  years  to  come.

We  are  fortunate  to  have  the  support  of  our  physicians,  staff,  volunteers,  community,  foundation  and  a  governing  board  with  a  clear  vision  and  commitment  to  providing  quality  health  care  services.  It  is  the  combination  of  all  of  these  contributors  that  enables  Groves  Hospital  to  be  a  leader  in  the  provision  of  excellent,  compassionate,  rural  health  care.    

Welcome  to  our  2015-­‐16  annual  report  to  the  community!  

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Stephen  K.  Street,  President  and  CEO  

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Encouraging  patients  to  move  while  staying  in  the  hospital  

Patients  often  think  that  when  they  are  in  hospital  they  should  stay  in  bed  to  recover.  This  may  be  true  is  some  cases,  but  we  also  know  that  senior  patients  can  lose  up  to  5%  of  their  muscle  strength  per  day  while  in  hospital.  That  is  why  this  year  Groves  Hospital  implemented  a  new  strategy  called  MoveON  to  encourage  senior  patients  to  stay  active  while  they  are  admitted  to  the  hospital.  Hospital  staff  and  volunteers  mobilize  patients  at  least  three  times  per  day  and  assess  mobility  within  24  hours  of  admission  to  the  hospital.    

Improving  our  Rural  Mental  Health  Services  

20%  of  Canadians  will  personally  experience  a  mental  health  crisis  in  their  life.  When  they  do,  they  often  end  up  at  the  local  hospitals  Emergency  Department.  Groves  Hospital,  NWHC,  Guelph  General  Hospital  and  Homewood  Health  Centre  are  working  together  to  improve  mental  health  services.  They  include  implementing  processes  to  improve  patient  access  to  Homewood,  improved  follow-­‐up  care  for  patients,  daily  updates  shared  with  the  health  partners  on  the  availability  of  mental  health  beds,  and  adding  a  registry  to  CritiCall  (a  provincial,  24-­‐hour  emergency  referral  service  for  health  care  professionals  to  access.)  

A  culture  of  safety  

This  past  year,  physicians  and  staff  from  Groves  Hospital  and  North  Wellington  Health  Care  (NWHC)  participated  in  an  obstetrical  training  program  aimed  at  enhancing  a  culture  of  safety  in  every  aspect  of  their  work  environment.  The  training  program,  referred  to  as  MOREOB,  focuses  on  patient  safety  as  the  priority,  effective  communication,  teamwork,  decreased  hierarchy  in  emergences,  practice  for  emergencies  and  reflective  learning.  Photo  (left  to  right):  Hanna  Seibring  NWHC  RN  and  Groves  Hospital  Physicians  Dr.  Mark  Easterbrook  and  Dr.  Nancy  Rose-­‐Janes.  

The  importance  of  detecting  heart  rhythms  

A  cardiac  monitor  is  an  important  tool  that  is  used  to  monitor  a  patient’s  heart  and  vital  system.  This  past  year  Groves  Hospital  added  nine  new  monitors  to  its  surgical  recovery  room,  endoscopy  room  and  emergency  department.  The  monitor  allows  hospital  staff  to  quickly  identify  changes  in  a  patient’s  heart  rate  and  start  treatment  if  required.  Photo:  Omar  Mojadidi,  Operating  Room  RN  with  new  cardiac  monitor.

Providing High Quality Patient Care

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Making a positive impact…

Going  Digital  

Digital  technology  is  changing  the  way  we  communicate  and  access  information.  This  past  year  GMCH’s  Health  Information  Services  (HIS)  department  implemented  a  scanning  solution  for  Emergency  records.  Emergency  records,  diagnostic  results  and  medical  transcription  for  patients  who  have  visited  any  of  our  Wellington  County  hospitals  is  now  available  through  a  shared  health  information  system  to  authorized  health  care  providers  on  a  need  to  know  basis.    

GMCH  also  adopted  a  provincial  electronic  delivery  solution  –  Hospital  Report  Manager  enabling  clinicians  to  securely  access  medical  transcription  and  radiology  reports  from  their  office.  This  provides  more  timely  and  improves  access  to  patient  information.    

 

Leaders  in  Rural  Health  Care  

This  past  year  GMCH’s  and  NWHC’s,  Diane  Wilkinson,  VP  Patient  Services/Chief  Nursing  Executive  and  Jerome  Quenneville,  President  and  CEO  retired.    

During  Diane’s  seven  years  with  the  organization  she  was  known  for  her  excellent  work  on  quality  and  patient  safety;  leadership  on  Regional  Committees;  innovation  of  system  improvements  and  transformations  –  to  name  just  a  few.  The  patient  was  always  first  and  foremost  in  all  of  Diane’s  work.    

Over  his  eight  years  with  the  organization,  Jerome  was  instrumental  in  moving  forward  three  major  Capital  projects,  the  New  Groves  Hospital  being  one.  He  was  a  champion  of  rural  health  care  and  recognized  the  importance  of  building  partnerships  as  the  key  to  having  successful,  viable  rural  hospitals.  

… through innovation and change

New  Joint  Executive  Committee  

In  the  spring  of  2016,  a  new  Joint  Executive  Committee  (JEC)  formed  with  Groves  Hospital  and  North  Wellington  Health  Care  (NWHC).  The  JEC  consists  of  five  independently  elected  directors  from  NWHC  and  GMCH  boards,  including  the  Chairs  of  each  Board.    

The  JEC  oversees  quality  of  patient  care  and  resource  utilization,  while  the  boards  of  each  hospital  corporation  continue  to  oversee  medical  staff,  material  clinical  changes  and  relationships  with  the  hospitals  foundations  and  volunteer  auxiliaries/association.      

Working  together  the  Boards  of  NWHC  and  GMCH  create  a  stronger  voice  to  advance  health  care  issues  in  Wellington  County  and  strengthen  the  organization’s  ability  to  attract  and  retain  staff  and  physicians.  

 

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Building for the future

Plans  for  the  new  Groves  Hospital  are  moving  ahead.  The  image  above  represents  what  the  new  hospital  could  potentially  look  like.  While  the  design  will  likely  change,  the  image  represent  a  design  which  follows  certain  specifications  established  for  the  new  hospital.    

The  above  image,  along  with  a  very  detailed  project  plan,  was  submitted  to  the  Ministry  of  Health  and  Long-­‐Term  Care  (MOHLTC)  for  approval  in  March  2016.  The  submission  consisted  of  over  6,000  pages  of  specifications  or  “rules”  design/build/finance  bidders  must  comply  with  and  be  evaluated  against.  

Over  the  past  year,  GMCH  staff,  physicians  and  volunteers  worked  tirelessly  with  our  consultants  to  develop  the  rules.  User  groups  evaluated  design  options  based  on  best  practices,  accessibility,  infection  prevention/control  and  departmental  flow.    

Once  the  MOHLTC  approves  the  submission  we  will  move  on  to  hiring  the  team  who  will  design,  build  and  finance  the  new  hospital.  The  bidding,  evaluation,  negotiation  and  award  process  is  estimated  to  take  up  to  12  months  and  it  is  anticipated  that  construction  will  begin  on  the  new  hospital  in  mid-­‐2017.  

 

Expected  to  be  completed  in  2019,  the  new  Groves  Hospital  will  include:  

þ  A  replacement  hospital  built  on  a  greenfield  site,  with  more  space  for  emergency,  ambulatory,  diagnostic  and  inpatient  services  to  accommodate  the  growing  community  

þ  Private  inpatient  rooms  (up  to  80%)  with  a  dedicated  shower  and  large  windows  including  some  with  views  of  the  surrounding  rural  landscape  and  walking  trails  

þ  Modernized  infection  control  measures,  including  additional  isolation  facilities,  to  enhance  the  hospital’s  ability  to  respond  to  a  pandemic  or  disease  outbreak  

þ  Up-­‐to-­‐date  technology  and  clinical  resources  for  physicians  and  staff  

þ  Energy  efficient,  sustainable  and  environmentally  friendly  building  features  

þ  On-­‐site  helipad  to  allow  for  faster  access  to  patient  transfers  by  air  ambulance  

To  keep  up-­‐to-­‐date  with  the  new  hospital  progress  check  out  our  website  at  www.gmch.ca    

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Groves Hospital Volunteer Association - turning compassion into action -

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There  are  over  260  dedicated  Volunteers  at  the  Groves  Hospital  Volunteer  Association  (GHVA)  who  perform  many  duties  helping  to  make  Groves  Hospital  a  compassionate  health  care  facility.  There  are  many  areas  where  this  help  is  provided.  

In  the  hospital  this  includes  –  Christmas  decorating;  Information  Desk/ER  Desk;  Clerical  work;  Supporting  clinics  and  patient  care    in  the  Emergency  Room  (ER),  Medical  Floor,  Chronic  Continuing  Care  Unit;  Grocery  tapes;  Hospital  Elder  Life  Program  (HELP);  Newsletter;  Sewing;  Special  events;  Tray  favours;  Well  Wishers;  and  Wheelchair  maintenance.    

Each  of  these  roles  assists  the  staff  in  providing  the  highest  level  of  patient  care.  

A  common  trait  offered  by  each  of  these  volunteers  is  compassion.  All  those  with  whom  the  volunteers  are  in  contact  are  greeted  with  a  warm  smile  from  a  willing  listener.  

Located  in  the  Hospital  is  the  Gift  Shop  -­‐  Fergus’  Hidden  Treasure.  Once  again  it  is  staffed  by  a  group  of  volunteers  who  warmly  greet  patients,  families  and  staff.  The  purchase  of  a  good  book  for  a  patient,  or  a  warm  cup  of  coffee  and  cookie  for  a  family  member  helps  to  take  the  edge  off  of  a  stressful  situation.    

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The  Gift  Shop  provides  many  unique  gift  ideas  for  all  occasions.  

When  Christmas  rolls  around,  patients  and  staff  often  find  the  Decorations  set  up  by  the  volunteers  goes  a  long  way  to  lifting  their  spirits.  Christmas  decorations  are  placed  throughout  the  Hospital  in  areas  such  as  the  Radiology  Corridor,  the  Lobby,  the  Nurses’  Station  in  the  first  floor  ward,  the  Maternity  Ward,  the  Cafeteria,  Emergency  Waiting  Room,  Oncology  Department,  Physiotherapy,  Doctors’  Offices  and  the  Medical  Floor.  

The  GHVA  is  proud  of  the  role  it  has  played  in  our  community.  Indeed,  it  is  the  support  of  that  community  and  the  hard  work  of  its  many  volunteers  that  has  made  this  possible.  

Volunteers  appearing  in  photos:  (left)  Grant  Browning,  Patient  Care-­‐Medical  Ward,  (top  row  starting  on  left)  Betty  Gaiters,  Sewing  Group;  Rita  Perrin  and  Marion  Morrison,  Decorating  Hospital;  Doreen  Wilson,  Gift  Shop  (bottom  row)  Life  Members  and  25  year  pin  recipients  Catherine  Leighton  (37  yrs),  Kay  Miller  (25  yrs),  Margaret  Duffield  (34  yrs),  Luella  Lockhart  (28  yrs);  Wayne  Perrin,  Information  and  Clerical  Volunteer.  

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GHVA’s New to You Store

- supporting Groves Hospital -

In  addition  to  the  activities  in  the  Hospital  the  GHVA  runs  the  New  to  You  shop  in  a  store  located  on  Highway  6  at  the  north  end  of  Fergus.  The  shop  sells  gently  used  articles  donated  by  the  surrounding  communities.  Volunteers  perform  tasks  such  as  receiving  donations  at  the  shop,  sorting,  preparing  for  sale  such  items  as  linens,  clothing,  kitchen  items,  books,  children’s  clothes  and  many  more.  All  of  this  effort  makes  the  New  to  You  Shop  one  of  the  largest  retailers  in  Fergus  and  area.    

All  of  the  net  proceeds  from  the  Gift  Shop  and  New  to  You  Shop  go  to  GMCH.    Since  1933,  GHVA  has  donated  over  $3  million  dollars  to  the  Hospital.  This  has  all  been  made  possible  by  the  efforts  of  many  volunteers  over  the  past  80+  years.    

All  of  the  efforts  of  the  Gift  Shop  and  the  New  to  You  Shop  continue  to  make  a  substantial  contribution  to  GMCH.  In  keeping  with  this,  the  Groves  Hospital  Volunteers  Association  was  pleased  to  announce  on  May  16,  2016  that  it  is  pledging  a  further  $1  million  to  the  new  Groves  Hospital  Campaign.  This  amount  will  be  paid  over  the  next  ten  years.  

Photo:  (top  –  from  left  to  right)  New  to  you  Cashiers:  Catherine  Leighton,  Mary  Thompson,  Jeanette  Dunke,  Swanieta  Kruizenga  (bottom  photo)  GHVA’s  New  to  You  Store  

 

 

GHVA  Board  of  Directors    

Wayne  Hyland,  President  Juri  Niit  ,  Treasurer  

Mandy  Lee,  Corporate  Secretary  Bill  Fisher,  Director  Human  Resources  

Ann  Ironside,  Director  Business  Development  Paul  McQueen,  Director  Norma  Siebert,  Director  

Catherine  Leighton,  Director  Jim  Tsujita,  Director  Lilly  Cretu,  Director  

Howard  Dobson,  Ex-­‐Officio  Member  Sherri  Ferguson,  Ex-­‐Officio  Member  

 

GHVA  Staff  Carmine  Paterson,  GHVA  Manager  

 

New  to  You  Staff  Clare  Palmer,  Manager  and  Tina  Smith,  Assistant  Manager  

   

Visit  us  at:  www.gmch.ca/volunteering  

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+ Groves Hospital Foundation Exciting things are happening here

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Over  the  past  year,  there  has  been  a  tremendous  amount  of  work  completed  at  the  Foundation  and  the  hospital  to  further  the  progress  of  the  New  Groves  Hospital  Project.    

The  Groves  Hospital  Foundation’s  very  first  Holiday  Benefit  Concert,  featuring  the  Next  Generation  Leahy,  was  a  huge  success,  bringing  valuable  awareness  of  the  New  Groves  Hospital  Project  to  a  packed  audience  of  over  300  people!  

It  is  incredibly  exciting  to  announce  that  the  New  Groves  Hospital  Campaign  currently  sits  at  over  $9,260,000,  which  is  46%  of  our  $20  Million  goal.  Your  support  of  Groves  has  been  breathtaking  and  the  transformation  in  health  care  that  is  underway  in  Centre  Wellington  would  not  be  possible  without  you!  

One  very  notable  recent  donation  was  the  $1  million  commitment  by  the  Groves  Hospital  Volunteer  Association  (GHVA).  This  transformational  gift  is  the  single  largest  donation  

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to  the  New  Groves  Hospital  Project  outside  of  the  $5  million  pledge  from  the  County  of  Wellington.    The  GHVA’s  generous  gift,  in  addition  to  their  $1  million  gift  to  the  Redevelopment  Campaign,  will  name  the  road  leading  to  the  New  Groves  Hospital.  The  naming  of  the  road  is  an  appropriate  tribute  to  the  GHVA  for  all  of  their  hard  work  and  continued  support  of  our  hospital  and  will  serve  as  an  inspiration  to  all  volunteers  for  years  to  come.  Groves  Hospital  Foundation  would  like  to  extend  our  warmest  appreciation  and  gratitude  to  all  of  the  many  volunteers  who  have  been  so  benevolent;  working  together  to  make  this  pledge  possible.  Since  their  inception  in  1933,  the  GHVA  have  previously  contributed  $3  million  to  Groves  Hospital.  Thank  you  to  the  GHVA  for  their  amazing  ongoing  support  of  Groves!  

Photo  (top):  Groves  Hospital  Foundation  Holiday  Benefit  Concert  featuring  the  Next  Generation  Leahy.  

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+ Foundation Happenings…

Throughout  this  past  year  community  events,  many  of  which  are  annual  affairs,  demonstrate  the  overwhelming  local  support  for  our  community’s  health  care.  Thank  you  to  all  of  the  following  event  organizers,  volunteers,  and  attendees  for  your  support  of  Groves:  Marden  Marathon,  The  Fergus  Elora  Rotary  Spring  Fling,  The  Centre  Wellington  Rotary  Grand  Taste,  Kinsmen  Club  of  Fergus  and  District  Ladies  Night,  Fergus  Elora  Lions  Home  Show,  Fergus  Elora  Rotary  Canada  Day,  The  Horse  and  Hound  Parade,  Elora  Home  Hardware  Ladies  Night,  Tom  Rider  Memorial  Ponsonby  Men’s  Fast  pitch  Tournament,  Centre  Wellington  Women’s  Expo,  Wildwinds  Community  Golf  Day,  Rona  Chili  Lunch  Fundraiser,  and  the  “Fun”  Raiser  Ball  Tournament.  

Without  your  generous  and  continued  support  we  would  not  be  able  to  continue  to  provide  high  quality,  compassionate,  rural  health  care  for  the  residents  of  Centre  Wellington.  Thank  you  for  everything  you  do  for  our  hospital,  from  donations  to  volunteering,  to  organizing  community  events.  We  appreciate  your  ongoing  support  of  Groves.  Thank  you  to  our  donors,  volunteers,  community  partners,  and  Board  of  Directors.  We  share  the  same  vision  for  the  best  health  care  possible  right  here  in  our  community,  and  with  your  continued  support  we  will  make  this  vision  a  reality.    

Groves  Hospital  Foundation  Board  of  Directors      

Hugh  Calderwood,  Chair  Heather  Gergovich,  Past  Chair  

Dick  Haas,  Treasurer  Barb  Evoy  

Charlene  Hutt  Wayne  Hyland  Ian  Hornsby  

Marcus  Kennedy  Jayne  MacKenzie  

Dr.  Peter  McPhedran  Jim  Pietrangelo  Cheryl  Rowe  

 GHF  Staff  

Lori  Arsenault,  Executive  Director  Bonnie  Bois,  Foundation  Assistant  

Marissa  Soumalias,  Campaign  Director  Sarah  Sheehan,  Development  &  Communications  Officer  

 Visit  us  at:  

www.grovesfoundation.com  www.facebook.com/GrovesHospitalFoundation  

 

Photos  (below  left)  GHVA  $1million  pledge  Wayne  Perrin,  Debbie  Roberts,  Rita  Perrin,  Stephen  Street,  Sandi  Freeman,  Linda  Mowatt,  Hugh  Calderwood,  Anne  Spriet  (bottom  right)  GMCH  Staff  and  Physicians  supporting  the  Marden  Marathon  

               -­‐  Supporting  Groves  Hospital  -­‐  

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Financials +

Total Revenue $24,697,000

Total Expense $24,697,000

Staff Salaries & Benefits: $15,551,000 (63%)

Medical Staff, Physician Emergency & On-Call: $3,379,000 (14%)

Medical/Surgical Supplies: $539,000 (2%)

Other Expenses: $4,697,000 (19%)

Drugs/Medical Gases: $531,000 (2%)

Ministry of Health Funding: $17,560,000 (71%)

Patient & Misc Revenues: $4,795,000 (20%)

Physician Emergency & On-Call: $2,342,000 (9%)

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Leading the Way +

Mission

Our  mission,  as  a  rural  hospital,  is  to  enable  people  to  achieve  optimal  health  through  a  range  of  integrated  health  services  provided  by  a  committed  team  working  with  a  network  of  partners.  

Vision

Our  vision  at  Groves  Memorial  Community  Hospital  is  to  be  a  leader  in  the  provision  of  excellent,  compassionate,  rural  health  care.  

Value

We  value  caring,  accountability,  respect,  excellence  –  all  with  integrity.  

Interesting Statistics

Admissions       2,496  Average  Length  of  Stay     4.5  days  Births         392  Surgical  Procedures     3,163  Emergency  Room  Visits     24,059  Specialist  Clinic  Visits     20,203  Diagnostic  Imaging  Exams   37,699  Employees       298  

Groves Memorial Community Hospital Board of Directors

Howard  Dobson,  Chair  Paul  Smith,  Past  Chair  Ian  Hornsby,  Vice-­‐Chair  Richard  Wright,  Treasurer  Stephen  K.  Street,  Secretary  Dr.  Richard  Gergovich,  Chief  of  Staff  Dr.  Daniel  Reilly,  President  of  Medical  Staff  Anthony  Caldwell  Paul  Dray  Gord  Feniak  Janet  Harrop  Ann  Ironside  Kelly  Linton  Mary  Lloyd  Fred  Morris  Stephanie  Pearsall  Jackie  Ranahan  Rick  Schroeder  Lynda  White   Community Members on Board Committees

Paul  Douglas  Leslie  Flaherty  Marilyn  Morton  Chris  Unruh  Susan  Thorning   Senior Management Team

Stephen  K.  Street,  President  and  CEO  Stephanie  Pearsall,  VP  Patient  Services/CNE  Dan  Coghlan,  VP  Corporate  Services/Planning  Sherri  Ferguson,  Chief  Human  Resources  Officer  Marsha  Martin,  Chief  Financial  Officer  Dr.  Richard  Gergovich,  Chief  of  Staff  

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Community Report 2015

Groves Memorial Community Hospital 235 Union Street East, Fergus, ON N1M 2W3 519.843.2010 www.gmch.ca www.wellingtonhealthcarerecruitment.ca

This community report is written and designed in-house by hospital staff.

“Providing excellent, compassionate, rural

health care.”