community safety connect steven hume community safety and security manager

Community Safety Connect

Steven Hume

Community Safety and Security Manager

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Stockton-On-Tees

• Part of the Tees Valley (NE England)

• Largest Tees population 191,000

• Ranked 107 out of 354 IMD

• 5 wards top 10% most deprived

• 29% live in top 20% least deprived wards

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ASB actions in Stockton 2012/13

2 ASBO/CRASBO's 21 ABC's

124 Interviews

140 Warning/Interview

letters 1,714 Information letters

2,050

AS13 forms, alcohol

confiscations& section 27s

issued

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Crime and Disorder Audit

6 Key priorities identified by 5,222 respondents in 2010:

1. Anti Social Behaviour

2. Alcohol related offending

3. Violent crime

4. Drug related offending

5. Criminal damage

6. Domestic violence

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The types of anti social behaviour that most concern our residents

1. Vandalism

2. Alcohol misuse

3. People being drunk and rowdy

4. Poor parental responsibility

5. Threats and verbal abuse

6. Street drinking

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Community Safety in Stockton• Targeting our work to deal with what matters to

residents - ASB enforcement officers (increased patrols, van

and bikes)

- Prevention and support ( victim and family support, mediation, counselling)

- Performance and analysis

• Work in schools

• Safe at Home/Landlord Liaison

• Joint funded Community Safety Officer

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ASB – tackling problems early

• Increased patrols in hotspot areas (joint patrolling)

• Joint Action and Problem Solving groups

• ‘Don’t Suffer in Silence’ – promotion of ASB hotline and support services

• Weekly Councillor patrol reports (named officer contacts)

• Customer satisfaction!!

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• In 2012/13 93% of individuals who responded stated that the service was Excellent, Very Good, Good

• 42% of service users felt safer as a result of interventions

• 100% of respondents felt that support was beneficial and helped improve the situation

• 98% of respondents would use the service again.

Overall customer satisfaction

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Case Study: Victim Perspective• Risk Assessment carried out on all callers/complainants

• Diary sheets/regular updates

• Target hardening (safe at home)

• Repeat callers monitored and discussed at the JAG’s (problem solving approach)

• Home visits (victim and witness support)

• Counselling and mediation

• Victim impact statements

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Figures 2012/13.• 3.9% reduction in total recorded crime

• 40% increase in service requests for the ASB team

• 23% reduction in police calls in relation to ASB

• 91% residents feel safe outside the home during the day

• 63% residents feel safe outside the home at night

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• Online reporting mechanism for residents

• Two way communication between officer and victim

• Can be used on computer, tablet, smart phone

• Locations can be mapped• Images and other documents attached • Monitors progress of case/issue• Clear line of accountability (audit trail)

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• Use of QMR codes• Placed in neighbourhood

centres• Used on street furniture • Quick access to the ASB

email account• Information

gathering/intelligence

Are you a Victim or Witness of

ASB?

Scan here to Report

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• Information sharing

• Personal profiles

• Problem solving approach

• Scanning document

• Vulnerabilities

• Troubled families/MASH approach

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• Restorative practice

• Virtual network of volunteers/officers

• ASB focus

• Community based settings

• Group or 1:1

• Victim impact statements

• Peer support/development

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What the future holds – ASB Bill

• Reinforced victim focussed approach• Greater focus on partnership working• Community Trigger (consistency?)• Crime Prevention Injunction (power of

arrest)• Positive behaviour elements to orders• Rapid response to local issues?• Community Remedy• Increased reassurance or raised

expectations?

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Challenges that lie ahead

• Development of relationship with PCC

• Reduced resources in times of rising demand

• The future role and effectiveness of Community Safety Partnerships

• Impact of welfare reform on community safety (increase in acquisitive crimes)

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Questions?

Steven Hume

Community Safety Manager

Stockton-on-Tees Borough Council

01642 527610

[email protected]

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Group exercise

• Which elements of Community Safety Connect would work for you?

• Have you adopted a similar approach in your area?

• What are the potential barriers in your area which would prevent this approach from working?

• What are the 3 main challenges you are likely to face in the next 12 months

• What are the potential opportunities in the next 12 months

community safety connect steven hume community safety and security manager

Documents