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COMMUNITY SERVICES BLOCK GRANT INFORMATION SYSTEM (CSBG IS) SURVEY of FISCAL YEAR 2011 COMMUNITY SERVICES BLOCK GRANT by THE NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS NAME OF AGENCY: New Opportunities, Inc. NAME OF PERSON COMPLETING REPORT: William Rybczyk TELEPHONE NUMBER: 203-575-4238 ADDRESS: 232 North Elm Street Waterbury, CT 06702 PLEASE RETURN BY Jan 31, 2011 TO: [email protected]

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Page 1: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

COMMUNITY SERVICES BLOCK GRANT INFORMATION SYSTEM

(CSBG IS)

SURVEY

of

FISCAL YEAR 2011 COMMUNITY SERVICES BLOCK GRANT

by

THE NATIONAL ASSOCIATION FOR STATE

COMMUNITY SERVICES PROGRAMS

NAME OF AGENCY: New Opportunities, Inc. NAME OF PERSON COMPLETING REPORT: William Rybczyk TELEPHONE NUMBER: 203-575-4238 ADDRESS: 232 North Elm Street Waterbury, CT 06702 PLEASE RETURN BY Jan 31, 2011 TO: [email protected]

Page 2: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Part I: Section B NASCSP CSBG/IS 2004 Page 3

Part I: Section D: Accomplishments and Coordination of Funds

Use a separate sheet for your answers. Please do NOT use acronyms. See CSBG/IS Instructions for further details.

1. Strategic Thinking for Long-Term Solutions

a. Please describe an agency strategy which addresses a long-term solution to a persistent problem affecting members of the low-income community. Address the following questions:

i. How did the agency identify the community need? ii. How were CSBG funds used to plan, manage, and/or develop the approach? iii. What local partners were involved, and how did each contribute to the program? iv. What outcome indicators did the agency use to measure success? v. What outcomes have resulted in FY 2011? If no outcomes yet, when?

New Opportunities, Inc. has been exploring intentional ways of empowering customers and allowing customers to discover their voice in the community. In reviewing the agency’s service delivery model an internal planning team of agency front line staff, supervisory, staff, and senior management to look at the continuum of services provided to customers and to review a progression for customers along this continuum. During the past year the planning team along with community partners (Community College, Faith Based Agencies, Private Sector Businesses, State agencies (Children and Families & Corrections), and program customers focused on the designing of the final step along this continuum which focuses on leadership development. This leadership development level is for customers who have identified long term family goals and recognized the assets they possess. This level includes an 8 module education program which focuses on system issues impacting the low income community, hidden rules of class, public speaking, and self awareness. The Planning team has developed a timeline for implementation to begin in May of 2012. Some of the indicators that will be tracked include: income gains, asset gains, increase in connection to community resources, and increased representation on local advisory committees by participants. The team has set the target to have a group of 40 individuals involved at this level by December 31, 2012.

2. Delivering High-Quality, Accessible, and Well-Managed Services

a. Please describe what you consider to be the top management accomplishment achieved by your State CSBG office during FY 2011. Show how responsible, informed leadership led to effective and efficient management of the CSBG program.

Over the last year New Opportunities, Inc. (NOI) has reorganized and enhanced its integrated service delivery model with the establishment of a Family Development Center in Waterbury. The Family Development Center is a seamless array of high quality, coordinated family development services including: intake and screening, comprehensive assessment, effective system of goal setting for families (with reportable outcome measures), coordination of community services, advocacy, ongoing monitoring and assessment (utilizing motivational and empowerment methods).

This new system allows for faster, organized service for our clients and families which overall allows for higher standards and more efficiency. This new system was developed with the customer in mind. The entire program,

Page 3: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Part I: Section B NASCSP CSBG/IS 2004 Page 4

including design, structure and software focuses on "customer flow". Our goal was to create an atmosphere where "paper moves, not people".

Several key components are included in this concept such as: home foreclosure and eviction prevention program, energy assistance program, bi-lingual occupational training, certified nurse assistance training, supportive housing, Connecticut identification program, birth certificate program and state benefits assistance.

In addition to the new intake system we are offering community workshop and training program which consists of a five phase process. This process is a series of activities related to empowerment, community-building and healthy interdependence, wellness and self-perception. In addition to the personal development we include skill development workshops focused on financial education, conflict resolution, communication, parenting skills, development and parent-child relationship building, early childhood education and self evaluation and life skills. During our collaboration with the families we focus on how to rebuild their credit, manage their monthly finances, eliminate outstanding debt, and build a savings. Participants attend one-on-one sessions with a certified housing and credit counselor, as well as monthly financial literacy and core belief training workshops.

b. Please describe what you consider to be the top three management accomplishments achieved by your agencies during FY 2011. Show how responsible, informed leadership and effective, efficient processes led to high-quality, accessible, and well-managed services.

New Opportunities, Inc (NOI) most recent accomplishment is the development of our new software program that has the capacity to track all outcomes for a customer. In an effort to become more efficient and customer friendly, NOI made the commitment to developing software that would give us the ability to track all information about a client or family and determine needs and strengths in one central database. Overall this software will make us more efficient, reduce duplicative work and allow our case mangers to react to client matters at a faster pace.

During the development phase of this process we created a internal design committee made up of two people from the management team and case workers representing all departments and programs. This committee design was created to ensure the software was user friendly and compatible agency wide. We also hired a consultant during this process to work with management, the internal design committee and the IT company that was creating the program. Once the initial program was complete the design team began the test phase to work though any issues that their might be. The committee worked to fix these issues and address any foreseen problems. Our staff is currently being trained on this new software and we expect the program to be fully functional by the end February.

3. Mobilizing Resources to Support Innovative Solutions

a. Please describe how your agency addressed a cause or condition of poverty in the community using an innovative or creative approach. Showcase how your agency relied on mobilization and coordination of resources to help reach interim and final outcomes. Demonstrate how CSBG “works” as it funds staff activities, investments, or services to meet a community need. Include the following elements:

i. Agency name (no acronyms please) ii. Program name

iii. CSBG service category

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Part I: Section B NASCSP CSBG/IS 2004 Page 5

iv. Description of program (capacity, duration, targeted population, etc) v. How was the agency’s approach innovative or creative? Please be specific.

vi. Outcomes achieved (include the number of people enrolled and areas affected) vii. How were CSBG funds used? Please be specific.

viii. What local partners were involved, and how did each contribute to the program?

New Opportunities, Inc has addressed poverty in the community through our Eviction & Foreclosure Prevention Program (EFPP). This program is classified in the Housing CSBG service category. The EFPP program provides tenants and their landlords an alternative to traditional housing dispute settlement in a critically short housing market.

The Eviction and Foreclosure Prevention Program (EFPP) seeks to avert either a tenant's eviction or a homeowner's foreclosure proceedings by utilizing the skills of a trained mediator to help resolve rent or mortgage payment issues. The mediator acts as a third-party facilitator who will help develop mutually agreeable solutions to identified problems. Problems typically addressed in this kind of mediation include back rent or mortgage payments; repairs; housing code violations; and miscommunication. EFPP also supports its customers through its Rent Bank which, under appropriate circumstances, can offer eligible families funds to help pay rent or mortgage. The program targets families who are at risk of becoming homeless as the result of imminent eviction or foreclosure. CSBG funds are used to fund the staff of the Eviction and Foreclosure Prevention Program.

The following story illustrates how the EFPP Program is affecting the community:

Recently a customer (ER) came to us on October 4th for assistance with her past due rent as a result of a severe decrease in income because of being laid off. She began working approximately one month before applying for rental assistance. She owed the landlord $4,368.00. After conferencing with the landlord and the tenant the final agreement was the landlord agreed to forgive $1868.00 of the amount due, providing the tenant paid $2500 before or by Thursday, October 27, 2011. Speaking with the landlord and the tenant further, the landlord agreed to accept $1500 from the tenant by October 27 and $1000 from us. The tenant, through much effort, paid the $1500 and was able to keep her apartment. Presently she is working and is on time with her rent.

Add internal monitoring piece?

Part I: Section D: Accomplishments and Coordination of Funds

4. Providing Positive Results for Vulnerable Populations

a. Please describe one youth-focused initiative that illustrates how CSBG funding was used and coordinated with other programs and resources. Include the following elements:

i. Description of initiative ii. What local partners were involved, and how did each contribute to the program? iii. Outcomes achieved (include the number of people enrolled and areas affected) iv. How were CSBG funds used? Please be specific.

New Opportunities has operated a Youth Employment initiative over the past several years with great success. The program provides young teens (14-21) with an opportunity to gain work experience in local businesses while being paid a minimum wage salary. Over the past year we administered two programs. First, we administered a summer youth program which was 6 weeks during the summer and the participants worked for twenty hours a week at various program locations within the agency as well as other areas within the community such as area

Part I: Section D NASCSP CSBG IS 2011 Page 7

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Part I: Section B NASCSP CSBG/IS 2004 Page 6

businesses, hospitals and the Waterbury Parks Department. Presently we are administering a year-round youth program for thirty participants. This program is twenty weeks long and each participant works 10 hours a week after school.

New Opportunities, Inc. goal is to maximize the skills and enthusiasm for the youth served in this project. We understand that this is the first work experience for the participants and it is critical that is a positive and fulfilling experience. Our intention is to match the youth participants into these placements based on their identified areas of interest such as: finance, banking, insurance, government, education and human services.

We have had many success stories over the years and every individual that comes through our program has a new set of skills once they are finished. Several of the success stories are much like the following story. Customer YT is a past participant of the youth employment program and recent graduate from Kennedy High School. The Youth Employment Program hired 10 Kennedy students to work at M.H. Moore Childcare Center beginning in the spring of 2011. The ten youth had expressed interest in education and worked closely with teachers and aides. YT became such a valued asset at the center she was offered a full time position. Today she is happily employed and doing what she always wanted to do, work with children. Opportunities like this would not have happened for YT and hundreds of others if it was not for this Youth Employment Program.

b. Please describe one senior-focused initiative that illustrates how CSBG funding was used and coordinated with other programs and resources. Include the following elements:

i. Description of initiative ii. What local partners were involved, and how did each contribute to the program? iii. Outcomes achieved (include the number of people enrolled and areas affected) iv. How were CSBG funds used? Please be specific.

New Opportunities, Inc (NOI) has developed a program titled "Comprehensive Outreach Project for Elders" (COPE) which offers assistance to seniors in identifying and completing applications for appropriate government programs in healthcare, housing, nutrition and several other forms of subsidy. The COPE staff concentrates its efforts on easing the delivery of services to the elderly, particularly to homebound individuals who find it difficult or impossible to access services through other means. COPE staff may help the client learn if you are also eligible for several programs including: CT Prescription Assistance Program, Medicare Assignment Program, Tax relief programs, Qualified Medicare Beneficiary Program, Senior Aide Program, National Service Corps Volunteer Program, AT&T Lifeline, Senior Nutrition Services including Meals On Wheels, Senior Dine and Senior Cafe, transportation and Health Insurance Counseling and Assistance Program.

One program specifically that we have had great success with is our Tax Relief Program for elderly individuals that are home owners and renters. Our staff has been trained by the Office of Policy Management to work with elderly people that meet the income requirements to apply for rebates on their taxes. We focus on senior housing units/apartments and schedule hours at their facility to make it as easy as possible for these renters. We have been praised by many of the city and town tax assessors in our region for these efforts which makes their jobs easier. This past year we were able to assist 665 individuals receive an average rebate of $500.

Page 6: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Part II: Outcome of Efforts, FY 2011

National Performance Indicators - Agency Level Forms

Name of Agency Reporting:

Goal 1: Low-income people become more self-sufficient.

B.) Number ofNational Performance Indicator 1.1 Participants C.) Number of

Expected to Participants D.) PercentageEmployment Achieve Achieving Achieving

A.) Number of Outcome in Outcome in Outcome inThe number and percentage of low-income Participants Reporting Reporting Reportingparticipants in Community Action employment Enrolled in Period Period Periodinitiatives who get a job or become Program(s) (Target) (Actual) [ C / B = D ]self-employed, as measured by one or more of the following: (#) (#) (#) (%)A. Unemployed and obtained a job CT FACS 1.1B. Employed and maintained a job for at least 90 days CT FACS 1.3C. Employed and obtained an increase in employment income and/or benefitsCT FACS 1.4D. Achieved "living wage" employment and/or benefits (Reference: Self-Sufficiency Standard 2005)In the rows below, please include any additional indicators that were not captured above.

60

146

60

#DIV/0!

E. Obtained Employment/Self-Employment for Employed Persons CT FACS 1.2

#DIV/0!

333

333

63

416

#DIV/0!

430

#DIV/0!

#DIV/0!

1,138

New Opportunities, Inc.

#DIV/0!

77%

Page 7: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 1: Low-income people become more self-sufficient.

National Performance Indicator 1.2Number of

Employment Supports ParticipantsNumber of Achieving

The number of low-income participants for whom Participants Outcome inbarriers to initial or continuous employment Enrolled in Reportingare reduced or eliminated through assistance from Program(s) PeriodCommunity Action, as measured by one or more of the following: (#) (#)

(State/local/private energy programs. Do Not Include LIHEAP or WX)

1,178

1,178

M. Adults improved academic skills and/or prepare to move on to other educational/training programs CT FACS 6.1A

N. Adults obtain or improve job skills CT FACS 6.1B

L. Obtained other non-emergency energy assistance0 0

K. Obtained non-emergency WX energy assistance

9,256

1,178

1,178

24,27724,277

705

357

0

357

705

593

0

9,256

0

268

0

333

24

268H. Obtained and/or maintained safe and affordable housing CT FACS 6.8AG. Obtained health care services for themselves or family member

CT FACS 1.8GF. Obtained access to reliable transportation and/or driver's license

593

CT FACS 1.8E

24

CT FACS 1.8B and/or 1.8CA. Obtained skills/competencies required for employment 1,898

certificate or diploma

In the rows below, please include any additional indicators that were not captured above.

J. Obtained non-emergency LIHEAP energy assistance

CT FACS 1.8H

E. Obtained care for child or other dependant

D. Enrolled children in before or after school programs

CT FACS 6.5A + 6.6A + 6.6D

CT FACS 1.7A +1.7B + 6.4AI. Obtained food assistance

CT FACS 1.8F

B. Completed ABE/GED and received certificate or diplomaCT FACS 1.8DC. Completed post-secondary education program and obtained

Page 8: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 1: Low-income people become more self-sufficient.

National PerformanceIndicator 1.3

Economic Asset Enhancementand Utilization

The number and percentage of low-income households that B.) Number ofachieve an increase in financial Participants C.) Number ofassets and/or financial skills as a Expected to Participants D.) Percentage E.) Aggregatedresult of Community Action Achieve Achieving Achieving Dollarassistance, and the aggregated A.) Number of Outcome in Outcome in Outcome in Amountsamount of those assets and Participants Reporting Reporting Reporting (Payments,resources for all participants Enrolled in Period Period Period Credits, orachieving the outcome, as Program(s) (Target) (Actual) [ C / B = D] Savings)measured by one or more of the following: (#) (#) (#) (%) ($)1. Number and percent of participants in tax preparation programs who qualified for any type of Federal or State tax credit and the expected aggregated dollar amount

E of creditsN CT FACS 1.5AH 2. Number and percentA of participants who obtained N court-ordered child support C payments and the expected E annual aggregated M dollar amount of payments E CT FACS 6.2FN 3. Number and percentT of participants who were

enrolled in telephone lifeline and/or energy discounts with the assistance of the agency and the expected aggregated dollar amount of savings

2,054 1,900 2,054 108%

3,641 1,092 3,641 333%

2476 2,310 2,476 107%

610 525 610 116% $ 1,069,538.00

National Performance

610

0 #DIV/0!

349 448

280

90 94

280

$0

128%

100%

100%

#DIV/0!

$611,887

104%

371.3 E.6 Number and percent of households/individuals who decrease debt. CT FACS 6.3C 37 37

In the rows below, please include any additional indicators that were not captured above.

0

189

0

1.3 E.4 Number and percent of participants demonstrate increased knowledge of skills to manage income and increase savings. CT FACS 1.3D

280

1.3 E.5 Number and percent of participants who decreased debt and maintained budget and savings plans for over one year. CT FACS 1.6C

1.3 E.9 Number and percent of participants completed payment plan for matching payment program or NUSTART CT FACS 6.3G + 6.3H

1.3 E.7 Number and percent of households/individuals decrease energy usage due to Weatherization services CT FACS 6.3B

1.3 E.10 Number and percent of participants for whom free income tax preparation was completed. Please include amount of tax refunds. NEW+A17

1.3 E.8 Number and percent of participants demonstrating increased knowledge of energy conservation. CT FACS 6.3E

Page 9: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 1: Low-income people become more self-sufficient. Indicator 1.3 (Continued) B.) Number of

Participants C.) Number ofEconomic Asset Enhancement Expected to Participants D.) Percentage E.) Aggregatedand Utilization Achieve Achieving Achieving Dollar A.) Number of Outcome in Outcome in Outcome in Amounts

Participants Reporting Reporting Reporting (Payments,Enrolled in Period Period Period Credits, orProgram(s) (Target) (Actual) [ C / B = D] Savings)

(#) (#) (#) (%) ($)1. Number and percent of participants demonstrating ability to complete and maintain a budget for over 90 days CT FACS 1.6A +/or 6.3A2. Number and percent of participants opening an Individual Development Account (IDA) or other savings account CT FACS 1.6B3. Number and percent of participants who increased their savings through IDA or other savings accounts and the aggregated amount

U of savingsT CT FACS 1.6B + 1.B1I 4. Of participants in aL Community Action assets I development program Z (IDA and others):AT a. Number and percentI of participants capitalizing O a small business with a.N accumulated savings

CT FACS 1.6Db. Number and percent of participants pursuing post- secondary education with b. accumulated savings CT FACS 1.6Ec. Number and percent of participants purchasing a home with accumulated c. savings CT FACS 1.7Ad. Number and percent of participants purchasing d. other assets with accumulated savings

In the rows below, please include any additional indicators that were not captured above.

85% N/A

N/A67%30

$7,032

N/A

0 #DIV/0!

452

0

37

37

30

$1,503

81

38%

0 0 #DIV/0!

452 396%

#DIV/0!

85%

4152 48

45

1.3 U.5 Number and percent of participants who decreased debt and maintained budget and savings plans for over one year. CT FACS 1.6C

81

0 0

29 30 29 97%

1.3 U.6 Number and percent of participants who obtained permanent rental housing of choice CT FACS 1.7B

25%4 1

95

8 3

114

Page 10: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 2: The conditions in which low-income people live are improved.

Number ofNational Performance Indicator 2.1 Opportunities

and/or CommunityCommunity Improvement and Revitalization Number of Resources

Projects or Preserved orIncrease in, or safeguarding of, threatened opportunities and community resources or services Initiatives Increasedfor low-income people in the community as a result of Community Action projects/initiativesor advocacy with other public and private agencies, as measured by one or more of the following: (#) (#)A. Jobs created, or saved, from reduction or elimination in the community CT FACS 2.2A B. Accessible "living wage" jobs created, or saved, from reduction or elimination in the community CT FACS 2.2BC. Safe and affordable housing units created in the communityCT FACS 2.1BD. Safe and affordable housing units in the community preserved or improved through construction, weatherization or rehabilitation achieved by Community Action activity or advocacyCT FACS 2.4A + 2.4BE. Accessible safe and affordable health care services/facilities for low-income people created, or saved from reduction or eliminationCT FACS 2.1E (if applicable)F. Accessible safe and affordable child care or child development placement opportunities for low-income families created, or saved from reduction or elimination CT FACS 2.2EG. Accessible before-school and after-school program placement opportunities for low-income families created, or saved from reduction or elimination

H. Accessible new or expanded transportation resources, or those that are saved from reduction or elimination, that are available to low-income people, including public or private transportation

I. Accessible or increased educational and training placement opportunities, or those that are saved from reduction or elimination, that are available for low-income people in the community, including vocational, literacy, and life skill training, ABE/GED, and post secondary education CT FACS 2.2CIn the rows below, please include any additional indicators that were not captured above.

5

0

2,076

388 388

1

42 42

0 0

0 0

0 0

0

0 0

1

Page 11: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 2: The conditions in which low-income people live are improved.

National Performance Indicator 2.2 Number ofNumber of Community Assets,

Community Quality of Life and Assets Program Services orInitiatives or Facilities Preserved

The quality of life and assets in low-income neighborhoods are Advocacy Efforts or Increasedimproved by Community Action initiative or advocacy, as measured by one or more of the following: (#) (#)A. Increases in community assets as a result of a change in law, regulation or policy, which results in improvements in quality of life and assets CT FACS 2.4FB. Increase in the availability or preservation of community facilities CT FACS 2.2J + 2.4DC. Increase in the availability or preservation of community services to improve public health and safety

D. Increase in the availability or preservation of commercial services within low-income neighborhoods

E. Increase in or preservation of neighborhood quality-of-life resources

In the rows below, please include any additional indicators that were not captured above.

National Performance Indicator 2.3 Total

Community Engagement Contribution byCommunity

The number of community members working with Community Action to improve conditions in the community. (#)

CT FACS 5: Table 2

National Performance Indicator 2.4

Employment Growth from ARRA Funds Number ofJobs

The total number of jobs created or saved,at least in part by ARRA funds, in the community. (#)A. Jobs created at least in part by ARRA funds Supplemental Data FormB. Jobs saved at least in part by ARRA fundsSupplemental Data Form

B. Number of volunteer hours donated to the agency (This will be ALL volunteer hours)

571

227,169

A. Number of community members mobilized by Community Action

0

0

00

0

In the rows below, please include any additional indicators

0

0

0

that were not captured above.

0 0

7

that participate in community revitalization and anti-poverty initiativesCT FACS 3.1 + 3.2 + 3.3

27

Page 12: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 3: Low-income people own a stake in their community.

National Performance Indicator 3.1 Total Number of

Community Enhancement through Maximum Feasible Participation Volunteer Hours

The number of volunteer hours donated to Community Action. (#)

In the rows below, please include any additional indicators that were not captured above.

National Performance Indicator 3.2

Community Empowerment through Maximum Feasible Participation

Number ofThe number low-income people mobilized as a direct Low-Incomeresult of Community Action initiative to engage in activities Peoplethat support and promote their own well-being and that of their community, as measured by one or more of the following: (#)A. Number of low-income people participating in formal community organizations, government, boards or councils that provide input to decision-making and policy-setting through Community Action efforts CT FACS 3.1A-IB. Number of low-income people acquiring businesses in their community as a result of Community Action assistance CT FACS 3.4AC. Number of low-income people purchasing their own home in their community as a result of Community Action assistance CT FACS 3.4BD. Number of low-income people engaged in non-governance community activities or groups created or supported by Community Action CT FACS 3.2A + 3.2B + 3.3A + 3.3B + 3.3CIn the rows below, please include any additional indicators that were not captured above.

180,009from individuals who are low-income)

Total number of volunteer hours donated by low-income individualsto Community Action (This is ONLY the number of volunteer hours from

CT FACS Goal 5: # of hours donated by clients

203

1

814

0

Page 13: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Goal 4: Partnerships among supporters and providers of services to low-income people are achieved.

National Performance Indicator 4.1

Expanding Opportunities through Community-Wide Partnerships

The number of organizations, both public and private, Number ofthat Community Action actively works with to expand Organizationalresources and opportunities in order to achieve family Partnershipsand community outcomes.

(#)3869791740

6659

State wide associations or collaborations 40

The total number of organizations CAAswork with to promote family and community outcomes

192

Goal 4 Federal GovernmentGoal 4 For-Profit Business or Corporation

Housing Consortiums/CollaborationSchool Districts

Financial/Banking InstitutionsHealth Service Institutions

In the rows below, please add other types of partners with which your CAA has formed relationships that were not captured above. Please describe these partnerships in Goal 4 Notes.

Goal 4State Government

Institutions of post secondary education/training

Goal 4 Non-ProfitGoal 4 Faith Based

Goal 4 Consortiums/Collaboration

Goal 4 Local Government

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Goal 5: Agencies increase their capacity to achieve results.

National Performance Indicator 5.1

Agency Development

The number of human capital resources available to ResourcesCommunity Action that increase agency capacity to inachieve family and community outcomes, as measured Agencyby one or more of the following:

(#)029786

54918

12,35190

In the rows below, please include any additional indicators that were not captured above. Please describe these measures in Goal 5 Notes.

Supplemental Data Form Hours of board members in trainings

Supplemental Data Form Number of Child Development Certified Staff

Supplemental Data Form Number of staff attending trainingsSupplemental Data Form Number of board members attending trainings

Supplemental Data Form Hours of staff in trainings

CT FACS Goal 5, Table 5 Number of Certified-Community Action Professionals Supplemental Data Form Number of Nationally Certified ROMA TrainersSupplemental Data Form Number of Family Development Certified Staff

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Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive environments.

Number ofNational Performance Indicator 6.1 Vulnerable

IndividualsIndependent Living Living

IndependentlyThe number of vulnerable individuals receiving services from Community Action who maintain an independent living situation as a result of those services: (#)A. Senior Citizens (seniors can be reported twice, once under Senior Citizens and CT FACS 6.10A, B, C again if they are disabled under Individuals with Disabilities, ages 55-over)

Ages: 0-1718-5455-over 8,145

National Performance Indicator 6.2

Emergency Assistance Number Numberof Individuals of Individuals

The number of low-income individuals served by Seeking ReceivingCommunity Action who sought emergency assistance Assistance Assistanceand the number of those individuals for whomassistance was provided, including such services as: (#) (#)A. Emergency Food CT FACS 6.5AB. Emergency fuel or utility payments funded by LIHEAP or other public and private funding sourcesCT FACS 6.5DC. Emergency Rent or Mortgage AssistanceCT FACS 6.5ID. Emergency Car or Home Repair (i.e. structural, appliance, heating system, etc.)

E. Emergency Temporary ShelterCT FACS 6.5CF. Emergency Medical Care

G. Emergency Protection from Violence

H. Emergency Legal Assistance

I. Emergency Transportation

414 325

389

24,277

389

5,480

8,145

B. Individuals with Disabilities CT FACS 1.8M (if applicable)

26,537

In the rows below, please include any additional indicators that were not captured above.

5,480

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Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive environments.

J. Emergency Disaster Relief

K. Emergency ClothingCT FACS 6.5BIn the rows below, please include any additional indicators that were not captured above.

46

9,711

246.2L Avoid eviction (due to rental non-payment or mortgage foreclosure) for at least 120 days through mediation

6.2M Avoid eviction (due to rental non-payment or mortgage foreclosure) for at least 360 days through mediation CT FACS 6.5F6.2N Obtain resolution of probem with fuel vendor CT FACS 6.5G 9,711

52

92

6.2O Receive emergency voucher for food, formula and/or diapers CT FACS 6.5H

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Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive environments.

National Performance Indicator 6.3 B.) Number of Participants C.) Number of

Child and Family Development Expected to Participants D.) Percentage Achieve Achieving Achieving

The number and percentage of all infants, A.) Number of Outcome in Outcome in Outcome inchildren, youth, parents, and other adults Participants Reporting Reporting Reporting participating in developmental or Enrolled in Period Period Period enrichment programs who achieve Program(s) (Target) (Actual) [ C / B = D ]program goals, as measured by one ormore of the following:

(#) (#) (#) (%)I 1. Infants and children obtain N age-appropriate F immunizations, medical, 1A and dental care CT FACS 6.9F (immunizations and medical)N 2. Infant and child health and T physical development are S improved as a result of 2

adequate nutrition CT FACS 6.6D3. Children participate in

C pre-school activities to H develop school readiness 3I skills CT FACS 6.9HL 4. Children who participate in D pre-school activities are R developmentally ready to E enter Kindergarten or 4N 1st Grade CT FACS 6.9J

396 350 384

396 350 367

647 647 647

21 32 21

73 45 73

1. Youth improve health and physical development CT FACS 6.9A 1

Y 2. Youth improve social/emotionalO development CT FACS 6.9B 2U 3. Youth avoid risk-takingT behavior for a defined period of time CT FACS 6.9C 3H 4. Youth have reduced involvement

with criminal justice system CT FACS 6.9D 4

&

542 542542

123%

#DIV/0!

1,261

175

1,025

#DIV/0!

105%

207

183

647647

1,261

183

#DIV/0!

207

100%

100%

104%

207

674

5. Children enrolled in Wic are not anemic CT FACS 1.6E6. Infants of WIC mothers are not low birth weight CT FACS 6.8E

7. Infants whose mothers were prenatally enrolled in the WIC Program breastfed CT FACS 6.8H

8. Infants and children obtain age-appropriate dental care CT FACS 6.9G9. Children who participate in pre-school activities demonstrate imrpovement in school readiness skills CT FACS 6.9I

10. Children who participate in preschool activities and diagnosed as needing special education/remedial services, receive appropriate services CT FACS 6.9K

11. Child(ren) at-risk of DCF placement remain with family due to improved family functioning skills CT FACS 6.2D

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Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive environments.

5. Youth increase academic, athletic, or social skills for school success CT FACS 6.9E 5

166 130 166A 1. Parents and other adults learnD and exhibit improved parenting U skills CT FACS 6.2G 1L 2. Parents and other adults learnT and exhibit improved family S functioning skills CT FACS 6.2A or 6.2B 2

184 152 152

184 90 94

In the rows below, please include any additional indicators that were not captured above. Family Maintenance: (specify outcome)

Family Maintenance: (specify outcome)

#DIV/0!

#DIV/0!

#DIV/0!

107%

107%751

751

751

751

700

700

3. Participants maintain family stability by accessing affordable care of minor child or other dependent CT FACS 6.2C

4. Non-custodial fathers increase time spent with child CT FACS 6.2E

5. Non-custodial fathers who are behind in child support payments make payments against new payment schedule CT FACS 6.2F

6. Pregnant women in WIC achieve appropriate weight gain. CT FACS 6.6F

#DIV/0!

6. Youth demonstrate improved academic performance CT FACS 6.1D7. Youth demonstrative improved behavior at school CT FACS 6.1E8. Youth obtain ABE/GED certificate or diploma CT FACS 6.1F9. Youth obtain job skills CT FACS 6.1G

7. Participants demonstrated increased knowledge of nutrition and preparing nutritious meals CT FACS 6.6G

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Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive environments.

National Performance Indicator 6.4 Number of Participants

Family Supports (Seniors, Disabled and Caregivers) Number of Achieving Participants Outcome in

Low-income people who are unable to work, especially seniors, Enrolled in Reporting adults with disabilities, and caregivers, for whom barriers to Program(s) Periodfamily stability are reduced or eliminated, as measured by one or more of the following: (#) (#)

(State/local/private energy programs. Do Not Include LIHEAP or WX)

National Performance Indicator 6.5

Service Counts Number ofServices

The number of services provided to low-income individuals and/or families,as measured by one or more of the following: (#)

National Performance Indicator 6.6 Number of

15,007

150,075

8,656

H. Obtained non-emergency WX energy assistance

8,656

I. Obtained other non-emergency energy assistance

E. Obtained and/or maintained safe and affordable housing

G. Obtained non-emergency LIHEAP energy assistance

A. Enrolled children in before or after school programs

D. Rides Provided Supplemental Data Form

E. Information and Referral Calls Supplemental Data Form

A. Food Boxes Supplemental Data Form

B. Pounds of Food Supplemental Data Form

C. Units of Clothing Supplemental Data Form

452 452CT FACS 1.4AF. Obtained food assistance 7,990 7,990CT FACS 6.6A + 6.6B

CT FACS 6.8BD. Obtained health care services for themselves or family member 737 737CT FACS 6.8A

C. Obtained access to reliable transportation and/or driver's license

CT FACS 1.8FB. Obtained care for child or other dependant 647 647CT FACS 6.8E

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Section E

Agency Reporting:

Table 1: Total amount of CSBG funds expended in FY 2011 by Service Category

Section E: CSBG Expenditures by Service Category

New Opportunities, Inc.

$499,192

A.) CSBG Funds

1. Employment $36,006

4. Housing

5. Emergency Services

B.) CSBG ARRA Funds

$16,420

$15,142

$166,984

2. Education

8. Self Sufficiency

9. Health

$40,877

Service Category

10. Other

7. Linkages

$73,7886. Nutrition

$177,082

3. Income Management

$58,471

$1,083,962 $0 Totals

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Section E

Of the CSBG funds reported above *** *** were for administration.

Please consult the instructions regarding what constitutes "administration."

Table 2: Of the funding listed in Table 1: Funds for Services by Demographic Category, FY 2011

Demographic Category A.) CSBG Funds B.) CSBG ARRA Funds

$214,500

(Individuals aged 12 to 18)

$8,530

$91,047

2. Seniors

(Individuals aged 55 and up)

1. Youth

Page 22: COMMUNITY SERVICES BLOCK GRANT INFORMATION …fiscal year 2011 community services block grant by the national association for state community services programs name of agency: new

Subsection I. Federal Resources1. Name of Local Agency Reporting 1

ARRA ONLY2. Amount of FY 2011 CSBG allocated to reporting agencies 2 1,083,962$

3. Federal Resources (Other than CSBG)a. Weatherization (DOE) (include oil overcharge $$) a. 817,195$ 7,103,259$ b. LIHEAP - Fuel Assistance (HHS) (include oil overcharge $$) b. 24,535,963$ c. LIHEAP - Weatherization (HHS) (include oil overcharge $$) c.d. Head Start (HHS) d. 3,572,717$ e. Early Head Start (HHS) e. 593,234$ f. Older Americans Act (HHS) f. 1,445,085$ g. SSBG (HHS) g. 105,436$ h. Medicare/Medicaid (HHS) h.i. Temporary Assistance to Needy Families (TANF) i.j. Child Care Development Block Grant (CCDBG) j. 678,947$

k. Other HHS Resources:

i. i. 47,010$ ii. ii. 136,723$ iii. iii.iv. iv.

Total Other HHS Resources k. 183,733$ -$

l. WIC (USDA) l.m. All USDA Non-Food programs (e.g. rural development) m.n. All other USDA Food programs n. 731,859$ o. CDBG - Federal, State, and local o 24,575$ p. Housing programs (HUD):

i. Section 8 i.ii. Section 202 ii.iii. Home tenant based assistance iii.iv. HOPE for Homeowners Program (H4H) iv.v. Emergency Shelter Grant Program (ESGP) v.vi. Continum of Care (CofC) vi. 414,871$

q. All other HUD including homeless programs q. 70,540$ 469,764$ r. Employment and training programs (US DOL) r. 1,322,378$ 276,076$ s. Other US DOL programs s.t. Corporation for National and Community Service (CNCS) programs t. 463,917$ u. FEMA u. 28,839$ v. Transportation (US DOT) v.w. Department of Education w.

Part I: Section F. Other Resources Administered and Generated by the CSBG Network

New Opportunities, Inc.

HHS Residential Energy Challenge Grant (REACH)Promoting Responsible Parenthood & Healthy Marriages

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x. Department of Justice x.y. Department of Treasury y.

z. Other Federal Resources:

i. i. 297,816$ ii. ii.iii. iii.iv. iv.

Total Other Federal Resources z. 297,816$ -$

35,287,105$ 7,849,099$

Part I: Section F

Ryan White C.A.R.E Act

TOTAL: NON-CSBG FEDERAL RESOURCES

NASCSP CSBG IS 2011 Page 10

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SECTION F. Other Resources Administered and Generated

Subsection II. State Resources

a. State appropriated funds used for the same purpose as a. 533,404$ federal CSBG funds b. State Housing and Homeless programs (include housing tax credits) b. 2,383,376$ c. State Nutrition programs c.d. State Day Care and Early Childhood programs d. 2,207,232$ e. State Energy programs e.f. State Health programs f. 55,655$ g. State Youth Development programs g.h. State Employment and Training programs h. 111,528$ i. State Head Start programs i. 296,508$ j. State Senior programs j. 25,508$ k. State Transportation programs k.l. State Education programs l.m. State Community, Rural and Economic Development programs m. 229,411$ n. State Family Development programs n. 1,497,213$

o. Other State Resources:

i. i.ii. ii.iii. iii.iv. iv.

Total Other State Resources o. -$

7,339,835$

If any of these resources were also reported under Subsection I (Federal Resources), please estimate the amount

Part I: Section F

TOTAL: STATE RESOURCES

NASCSP CSBG IS 2011 Page 11

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Part I: Section F. Other Resources Administered and Generated

Subsection III. Local Resources

a. Amount of unrestricted funds appropriated by local government a. 26,606$ b. Amount of restricted funds appropriated by local government b.c. Value of Contract Services c.d. Value of in-kind goods/services received from local government d.

26,606$

If any of these resources were also reported under Subsection I or II, please estimate the amount

Subsection IV. Private Sector Resources

a.) Funds from foundations, corps., United Way, other non-profits a. 368,855$ b.) Other donated funds b. 2,318,799$ c.) Value of other donated items, food, clothing, furniture, etc. c.d.) Value of in-kind services received from businesses d. 1,287,534$ e.) Payments by clients for services e. 643,909$ f.) Payments by private entities for goods or services for f. low-income clients or communities

4,619,097$

If any of these resources were also reported under Subsection I, II or III, please estimate the amount.

47,272,643$ 7,849,099$

Part I: Section F NASCSP CSBG IS 2011 Page 12

TOTAL: LOCAL PUBLIC RESOURCES

TOTAL: PRIVATE SECTOR RESOURCES

ALL OTHER RESOURCES

TOTAL: (FEDERAL, STATE, LOCAL, PRIVATE) less amount of double count in Subsection II, III, IV

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Section G Program Participant Characteristics1. Name of Agency Reporting

2a. Total Non CSBG Resources Reported in Section F, page 122b. Total amount of CSBG Funds allocated

Total Resourcs for FY 2011 (2a + 2b)

3. Total unduplicated number of persons about whom one or more characteristics were obtained: 70,4524. Total unduplicated number of persons about whom no characteristics were obtained:5. Total unduplicated number of families about whom one or more characteristics were obtained: 28,2156. Total unduplicated number of families about whom no characteristics were obtained:

7. Gender Number of Persons* 13. Family Size Number of Families***a. Male 30,047 a. One 9,440b. Female 40,368 b. Two 6,469TOTAL* 70,415 c. Three 5,042

d. Four 3,8628. Age Number of Persons* e. Five 2,037a. 0 - 5 6,984 f. Six 899b. 6 - 11 8,542 g. Seven 299c. 12 - 17 8,968 h. Eight or more 167d. 18 - 23 7,541 TOTAL*** 28,215e. 24 - 44 17,481f. 45 - 54 8,294 14. Source of Family Income Number of Familiesg. 55 - 69 6,921 a. Unduplicated # Families Reporting h. 70 + 5,721 One or More Sources of Income TOTAL* 70,452 b. Unduplicated # Families Reporting

Zero Income 9. Ethnicity/Race Number of Persons*I. Ethnicitya. Hispanic, Latino or Spanish Origin 23,994b. Not Hispanic, Latino, or Spanish Origin 46,458TOTAL* 70,452

II. Race c. TANF 290a. White 36,039 d. SSI 6,254b. Black or African American 8,913 e. Social Security 9,135c. American Indian and Alaska Native f. Pension 2,922d. Asian g. General Assistance 654e. Native Hawaiian and Other Pacific Islander h. Unemployment Insurance 5,735f. Other 17,901 i. Employment + Other Source 9,539g. Multi-Race (any two or more of the above) 7,599 j. Employment Only 15,330TOTAL* 70,452 k. Other 5,235

10. Education Levels of Adults # 15. Level of Family Income (# For Adults 24 Years Or Older Only) Number of Persons** (% Of HHS Guideline) Number of Families***a. 0-8 2229 a. Up to 50% 1,390b. 9-12/Non-Graduate 7,096 b. 51% to 75% 1,537c. High School Graduate/GED 19,129 c. 76% to 100% 1,671d. 12+ Some Post Secondary 4,717 d. 101% to 125% 2,015e. 2 or 4 years College Graduate 3,376 e. 126% to 150% 1,886TOTAL** 36,547 f. 151% to 175% 1,743

g. 176% to 200% 181811. Other Characteristics Number of Persons* h. 201% and over 15176

Yes No TOTAL* TOTAL*** 27,236a. Health Insurance 65699 4,753 70,452b. Disabled 69399 1,053 70,452 16. Housing Number of Families***

a. Own 9,20412. Family Type Number of Families*** b. Rent 18,413a. Single Parent Female 8,680 c. Homeless 598b. Single Parent Male 572 d. Other c. Two Parent Household 5,019 TOTAL*** 28,215d. Single Person 9,562e. Two Adults NO children 2,979 * The sum of this category should not exceed the value of Item 3f. Other 1,403 ** The sum of this category should not exceed the value of Items 8 e-h

New Opportunities, Inc.

ARRA ONLY47,272,643$ 7,849,099$

1,083,962$

Below please report the total # of families identifying the applicable sources of income

48,356,605$ 7,849,099$

27,236

979

TOTAL Unduplicated # Families Reporting One or More Sources of Income or Zero Income.***

28,215

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TOTAL*** 28,215 *** The sum of this category should not exceed the value of Item 5

Part I: Section G NASCSP CSBG IS 2011 Page 13