community wellbeing delivery progress report feb 2013 · this progress report on the community...

ATTACHMENT 1

STRATHFIELD Community Wellbeing Delivery Progress Report: July to December 2012

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Delivery Program 2012-2016 and Operational Plan 2012-2013

Council’s Delivery Program 2012-2016 outlines the priorities Council will pursue to meet the Goals and Strategies for Strathfield as outlined in the Strathfield Community Strategic Plan – Strathfield 2025. These Goals and Strategies were developed in consultation with the Strathfield community, following extensive community engagement and consultation. The Delivery Program presents a statement of commitment to the community from Council.

Supporting the Delivery Program is Council’s annual Operational Plan 2012-2013 which identifies the activities proposed to be undertaken each year. The Operational Plan is prepared each year in response to changing community needs and expectations.

This progress report on the Community Wellbeing Theme is designed to provide a snapshot to the Council and community on the progress against the Delivery Program 2012-2016 and Operational Plan 2012-2013 for the period July to December 2012.

Strathfield 2025 Themes Strathfield 2025 Goals 1.1 Movement to and from Strathfield is easy and safe 1.2 Infrastructure and development is integrated, planned and sustainable

Connectivity

1.3 Information and digital technologies connect local to global 2.1 Strathfield is a safe, healthy and clean place 2.2 Strathfield community is healthy, active and inclusive

Community Wellbeing

2.3 Strathfield is a harmonious community with a strong sense of community cohesion 3.1 Strathfield supports innovative business development 3.2 Development of industrial and commercial areas is sustainable and well planned

Prosperity and Opportunities

3.3 Strathfield is a highly desirable place 4.1 Strathfield has high quality sustainable urban design that mixes well designed and innovative development

with local existing character 4.2 Council offers informative and accessible planning services and programs that support and simplify planning

processes and outcomes

Liveable Neighbourhoods

4.3 Strathfield’s natural environment is protected and enhanced 5.1 The Strathfield community trusts Council and is informed, valued and heard 5.2 Council is ethically and responsibly managed

Responsible Leadership

5.3 Council is efficient, sustainable and delivers value for money services

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Strathfield 2025 Theme Community Wellbeing Strategy 2.1 Strathfield is a safe, healthy and clean place Objectives 2.1.1 Collaborate with Police and relevant parties to plan and support initiatives to address community safety and crime prevention 2.1.2 Protect the health and safety of the Strathfield community 2.1.3 Ensure Strathfield maintains a safe, clean and attractive local environment

Delivery Program Objectives

Operational Plan Actions 2012/13

Target Comments on Progress Status Responsibility

Lobby for increased policing in Strathfield

Representations made to relevant state agencies

Council has made representations to Flemington Local Area Command (LAC) for increased policing in Strathfield and developing closer working relationships. This has resulted in development of community programs and increased and regular uniformed Police and Police van presence in Strathfield Town Centre.

Ongoing Community Services

Improved police services in Strathfield

Attend meetings with Police to discuss crime activity and trends in Strathfield

All meetings attended and information shared

Strathfield Council and Flemington Local Area Command (LAC) meet on regular basis to network on a range of community crime issues including meetings of Community Local Precinct, Community Liaison Officer meetings, Domestic Violence Action Group and Youth Liaison. Increased partnership activity eg Stepping On Falls Prevention programme, White Ribbon Day. Regular meeting with NSW Police officers for area issues and attendance at all LAC and liaison meetings.


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Improve community safety and reduce crime in Strathfield

Implement recommendations of Council's Crime Prevention Strategy

Recommendations implemented in accordance with identified timeframes

Solar panelled lighting established at Dean Reserve carpark and increased lighting at Strathfield Park amenities to reduce crime. Educational resources such as Break and Enter Kits, Youth Resource cards and other resources provided from NSW Police for distribution to youth and local residents. CCTV policies and standard operating procedures developed and implemented. CCTV trialled for 18 weeks in 2012 at 3 locations, evaluation of program to be presented to Community Safety Committee in 2013. Robbery workshops for local shops delivered. Pavement warnings implemented for high traffic commuting routes.


Investigate noise complaints

Respond to complaints regarding noise

Complaints responded to in accordance with Council's Service Standards

Council received seven (7) noise complaints in regard to specific locations. All noise complaints received are being responded to within 24-48 hours.

Ongoing Environmental Services

Administer and enforce policy and regulations of keeping of companion animals

Investigate complaints and incidents involving companion animals

Complaints responded to in accordance with Council's Service Standards

Council receives complaints in regard to barking dogs, dogs off leash, dogs defecating and lost dogs. Council also receives complaints in regard to feral cats. All companion animal complaints are responded to with 24 hours and dealt with accordingly.


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Dog attacks responded to immediately

From July to December 2012, Council received three (3) reports of dog attacks. Reports were investigated immediately or first possible opportunity.


Premises with dangerous or restricted breed dogs inspected in accordance with schedule

Inspection of premises is conditional on declaration of a dangerous dog and requirement under regulation to provide secure premises. No application was made from July to December 2012.


Develop a companions animals program

Develop by June 2013

Companion animal program to be developed by June 2013 to remind residents of their responsibilities in regard to companion animals.

On track Environmental Services

Respond to complaints about abandoned vehicles

Complaints responded to as per Council's Service Standards

From July to December 2012, 45 vehicles were reported as abandoned. All reports are attended to within 24 hours and processed according to legislation. Generally the vehicles are removed from the street within 10 days.


Implement regulations for abandoned vehicles

Monitor public and civic spaces for abandoned vehicles

Reduction in complaints of abandoned vehicles

Abandoned vehicles in town centres are attended to within 24 hours.


Maintain clean and attractive streets and public spaces

Maintain and regularly prune street and park trees

Maintenance carried out in accordance with Council's program

From July to December 2012, there were 11 breaches of the Tree Preservation Order (TPO), 35 TPO’s processed relating to Development Applications and 127 Service Requests. Street Tree Refurbishment Program was completed at Birriwa St, Belfield with refurbishment program at The Causeway, Strathfield South and Strathfield Ave, Strathfield expected to be completed end of February 2013.

Ongoing Community Lands & Services

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Maintain footpaths Maintenance carried out in accordance with Council's program

Town centres are swept and cleaned each day. A steam cleaning program rotates around the CBD areas every six (6) months. Minor maintenance and repairs are carried out where and when required.


Sweep streets regularly Scheduled cleaning every two weeks

Scheduled cleaning of two week cycles maintained. Additional runs for heavy leaf litter and emergency operations due to hailstorm on 9 November 12 were conducted.

Ongoing Engineering

Maintain town centres Maintenance carried out in accordance with Council's programs

All public spaces (CBDs) are cleaned every day and maintained to the safest standard. Street furniture is pressure cleaned, litter is removed several times daily, plants in boxes and gardens are pruned, watered and fed, garden beds are emptied of rubbish and litter, water fountain in Strathfield Square is maintained and fittings and furnishings are painted and repaired as necessary.


Provide waste collection facilities in public areas

Public waste bins emptied in accordance with Council's program

Public bins are emptied once a day, seven (7) days per week. Two tonnes of waste is collected daily from public bins in Strathfield LGA.


Maintain and clean Council carparks regularly

Maintenance carried out in accordance with Council's programs

Council carparks are swept and cleaned on a daily basis.


Review Graffiti Management Plan

Reviewed by June 2013

Graffiti Management Plan review to be completed by June 2013.

On track Community Lands & Services

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Remove graffiti from Council public areas

Removed within 48 hours

Council officers have investigated 750 incidents of graffiti from July to December 2012 and organised removal within 48 hours from public areas under Council control.

Ongoing Environmental Services & Community Lands & Services

Provision of three clean up services per year

Clean ups are collected from Tuesday to Friday. There are 120 collections a week with an average of 12 tonnes a week of waste collected. E-waste, metal and mattresses are recycled.


Provide an on-call waste service to remove household items

Reduction of illegal dumping

Waste Watch Program and Dob in a Dumper program currently working effectively with a reduction in illegal dumps by 40%.


Increased percentage of waste diverted from landfill

The current diversion rate of waste from landfill is 47%.


Manage weekly waste collection services

No significant disruptions to weekly waste collection service

There have been no significant disruptions to the weekly waste collection service from July to December 2012.


Provide effective and efficient domestic waste and recycling services to the community

Manage fortnightly recycling and green waste collection services

No significant disruptions to fortnightly recycling and green collection service

There have been no significant disruptions to the fortnightly recycling and green collection service from July to December 2012.


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Manage fortnightly recycling and green waste collection services

Reduce the level of contamination in domestic recycling and green waste

Contamination occurs when waste is placed in the incorrect bins eg food scraps in recycling bins, which results in increased costs of waste disposal. About 5% of waste is contaminated. Council notes trends and instigates waste education where required eg notification by letter to resident etc.


Reduction in the level of waste contamination

Contamination rates are currently about 5%. To improve community awareness, a waste education DVD is being developed which will be distributed to schools, strata management and new residents to better explain our waste management system including contamination. This project to be completed by June 2013.


Provide waste education services to the community

Reduction of illegal dumping

Council distributes information to unit strata in multi-language to educate unit occupants of waste services and illegal dumping. Council has surveillance of high density and commercial areas to target illegal dumping.


Maintain clean and effective stormwater drainage network

Maintain stormwater pits Maintenance carried out in accordance with Council's programs

From July to December 2012, a total of 126 pits have been cleaned, which contributes to minimising complaints of flooding.

Ongoing Engineering

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Strathfield 2025 Theme Community Wellbeing Strategy 2.2 Strathfield community is healthy, active and inclusive Objectives 2.2.1 Plan to provide outdoor facilities, parks and open space to support range of recreational and community activities 2.2.2 Collaborate with relevant parties to deliver recreational programs and activities to improve the health of the community 2.2.3 Ensure Council facilities, parks and public open spaces are well managed and accessible




Review and implement Plans of Management for all major parks and open spaces

Review by June 2013 Council's Plans of Management have been assessed and priorities established for review and updating of plans. Priority given to plans enabling leasing and licencing of facilities such as Community Facilities Plan of Management. A draft plan to be finalised by June 2013.

Delayed Community Lands & Services

Provide wide range of equipment in parks to support recreation and leisure activities

Implement capital works projects as identified in Plans of Management and Section 94 Development Contributions Plan

Equipment provided in accordance with Council's program

Begnell Park Amenities Building under construction with expected completion by end of February 2013. Austin Park Playground works expected completion by 30 May 2013. Airey Park fencing works expected completion by 30 June 2013. Mason Park Amenities Building extension currently at EOI stage. Establishment of park at 29/30 Loftus Crescent concept design complete.


Implement Recreation and Open Space Strategy

Investigate options for improving child safety in playgrounds located near high traffic areas

Investigations carried out by June 2013

Investigation commenced into improving child safety in playgrounds. Investigation focused on identifying playgrounds close to high traffic areas such as main roads and linking proposed works or road upgrades with improvements in playground or park fencing.


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Investigate playgrounds and play spaces that cater for wider ages and cultural groups

Investigations carried out by June 2013

Review of Census 2011 in progress to review Council's playground strategies and consideration of demographic and population changing profiles.


Develop strategy to promote walking and movement in parks

Develop strategy to promote walking as exercise and leisure in parks

Strategy developed by June 2013

Walking and recreational strategy being developed with Heart Foundation as partner with other partners under consideration.


Work with stakeholders and community members to deliver local sport and recreational activities

Develop program of sport and recreational activities in partnership with clubs and schools

Program developed by June 2013

Council is currently meeting with local clubs to investigate options for joint recreational programs, particularly meeting targeted community needs.


Improve availability and accessibility of facilities, parks and open spaces and community use.

Maximise availability of facilities, parks and open spaces

Parks bookings from July to December 2012 include 2410 seasonal hirers, 93 casual hirers, Council supported activities 36. Venue bookings include 817 regular hirers, 47 casual hirers, 286 Council supported activities. There is a general increase of use of open space and venue facilities.


Manage facilities, parks and open spaces in an efficient manner

Investigate online booking system for facilities, parks and open spaces

Investigate by June 2013

Online booking system via Council website is under development.


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Ensure that facilities, parks and open spaces are properly maintained

Maintain facilities, parks and open space

Maintenance carried out in accordance with Council's programs

Maintenance schedules for all parks and open spaces are implemented, reviewed and audited regularly. Trends and incidences are monitored and resources allocated to high priorities and complaints received. All schedules are in compliance with service standards. Maintenance includes mowing, litter removal, sportsfields surface, lighting and irrigation maintenance, playground maintenance, natural areas maintenance, golf course maintenance, nature strip maintenance (for those on nature strip register).


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Strathfield 2025 Theme Community Wellbeing Strategy 2.3 Strathfield is a harmonious community with a strong sense fo community cohesion Objectives 2.3.1 Plan programs that meet the needs of people of all ages, cultures and abilities 2.3.2 Collaborate with relevant parties to deliver programs that support, build and strengthen community capacity and resilence 2.3.3 Provide equitable access to council facilities for community, cultural and recreational programs




Ensure community profiling and planning is best practice

Review Social and Community Plan with release of updated Census data to the community

Plan reviewed by June 2013

Plans to be reviewed with releases of Census 2011 in 2013.

Ongoing Corporate Strategy & Sustainability

Plan activities that support outdoor recreation

Provide activities in parks and open spaces for community and recreational activities

Increase range of activities provided

From July to December 2012, parks were hired for football, soccer, oztag, touch football, cricket, netball, basketball, physical fitness (personal training) and volleyball by community and sporting clubs, schools and individuals. Activities held in venues include: dance, drama and speech classes, taekwondo classes, senior activities, library activities, stamp collecting, historical discussions, author talks, religious and cultural services & ceremonies, AGMs, Council meetings, pre school activities and playgroups.


Support the needs of Culturally and Linguistically Diverse (CALD) communities

Plan and facilitate a range of services to meet the needs of CALD communities

Increase regular programs provided

ESOL Classes for resident or humanitarian visa or citizen new migrants in partnership with TAFE Outreach - fully attended. Conversation Café for new English speakers held in partnership with Metro Hub with 15-18 participants. Harmony Day for 16 March 2013 planning ongoing eg family events, BBQs, petting zoo etc.


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Support the needs of Culturally and Linguistically Diverse (CALD) communities

Plan and facilitate a range of services to meet the needs of CALD communities


Additional resources purchased for Community Language collections in Chinese and Korean first half of 2012/ 2013 financial year. ESL Collection reviewed annually. IELTS Kits to be updated second half of 2012 / 2013 financial year. Programming to organise a Multicultural storytime developed during first half of 2012/2013 financial year. Multicultural storytime to be held at Main Library 4 times a year. Multicultural storytime to commence in second half of 2012/2013 financial year. Local Priority Grant received December 2012 for creation of a Bilingual Picture Book Collection. Purchase of items to commence second half of 2012 / 2013 financial year.

Ongoing Library

Support the needs of older residents, carers and people with a disability

Plan and facilitate a range of services to meet the needs of older residents, carers and people with a disability


Activities program for International Day of Disability and six (6) Stepping On falls prevention workshops delivered and a further five planned for 2013. Workshops are 7 week programs involving 150 residents including improving strength and balance, home audits, medication management, security etc. Supported Inner West Carers event for 2012. Seniors Christmas lunch provided for 110 local residents. Continued activities programme for seniors including Line Dancing, Gentle Exercise, Tai Chi and New Vogue dancing.

Ongoing Library

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Support the needs of older residents, carers and people with a disability

Plan and facilitate a range of services to meet the needs of older residents, carers and people with a disability


From July to December 2012, 113 home library services visits. Provision of specialist collections or assistance. eAudio and eBook collections available to download as required. Additional resources added to Large print collection during first half 2012 / 2013 financial year, additional resources to be purchased during second half 2012/ 2013 financial year.

Ongoing Library

Support the needs of children and youth

Plan and facilitate a range of services to meet the needs of families and children


Provided support for local playgroup. Delivered Children's Week Programme and 3 school holiday programs. Go4Fun programme against childhood obesity scheduled to commence in February 2013. Tuning in to Kids and Tuning in to Teens organised for delivery first half 2013. Strathfield Youth Film Festival and Youth Grant Writing workshops organised for delivery in early 2013. Youth Week 2013 planning completed.


Support the needs of children and youth

Plan and facilitate a range of services to meet the needs of families and children


Baby bounce 3 sessions held each week during school semester, preschool story time 2 sessions held each week during school semester, after school and school holiday programs. 71 sessions with 3584 children and parents/carers in attendance. Reading Club 4 per year. Winter 472 entries/Spring 475 entries, HSC Seminars. Provision of Work experience. Premier's Reading Challenge Collection reviewed and updated annually. Begin to Read Collection - reviewed and updated annually complete in 2013.

Ongoing Library

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Provide database of community organisations

Database up to date and accessible

Online database of community organisations maintained. Annual updates sent to community organisations in January and updated as required or requested.

Ongoing Community Liaison

Maintain community directory and information

Promote community activities Information accessible by the community

Community activities are promoted through advertisements in either local or ethnic media (depending on the target audience), in the Council column and/or through the production of flyers.

Ongoing Communications & IT

Develop capacity of local community organisations through support and training opportunities

Increased opportunities provided for community organisations

10 Scholarships for Aged Care Certificate III Training offered to community. Previously completed by 8 local residents resulting in employment and volunteering work.


Provide programs that build community resilience

Educate the community on issues of road safety

Increase participation in road safety programs

Drink driving education includes regular attendance at Flemington Liquor Accord meetings, distribution of drink driving resources, such as ‘Plan B’ coasters, to Flemington Liquor Accord members and other licensed venues in Strathfield. Education on driver fatigue includes research and preparation of information underway to provide to Council and Sydney Markets. Child Restraint checking - Distribution of information flyers to 9 child care centres, 5 playgroups and all primary schools in the LGA. 71 vouchers issued from July 2012 to December 2012 (inclusive). Safety Outside Schools - School zone flyers produced for School Zone Parking, Kiss and Ride and Children’s Crossings. Flyers sent to 11 schools for distribution to the school community. 100% distribution by

Ongoing Engineering

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schools. Liaison with schools undertaken as required. Slow Down in Strathfield - Traffic surveys undertaken on local streets. No participation from community involved in this project. VMS trailer used on local roads to remind drivers of 50 km/hr speed limit. Graduated Licensing Scheme (GLS) Workshop. One workshop held in November 2012. 42 participants. Double Demerits - RSO’s are only permitted to promote double demerit points within Council. All double demerit periods have been promoted through internal Council publications.

Provide programs that encourage community participation and build capacity

Support and partner with community organisations to provide regular programs that encourage community participation and wellbeing


Council partners with many local organisations to deliver programs including Friends of Strathfield Library (FOSL), Wrap with Love and School for Seniors monthly Book Club books. TAFE & University Industry Work placements as requested. Invigilation provided for Exams for external students. Services provided to the community in cooperation with ATO (Tax Help Program July - October = 25 visits), Justice of the Peace Wednesdays and on the 4th Tuesday of the month), Cancer Council activities promoted at the Libraries.


Provide access to community facilities for activities of community benefit

Review guidelines for equitable access to facilities

Guidelines reviewed by June 2013

Public Lands Management guidelines review commenced.


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