COMMUTER RAIL SYSTEM

RIDERSHIP TRENDS

September 2011

Prepared by the Division of Strategic Capital Planning/Grants Development November 2011

COMMUTER RAIL RIDERSHIP TRENDS September 2011

I. OVERVIEW Reported system ridership (including free senior and Circuit Permit trips) in September 2011 increased 2.2% compared to the same time period in 2010. September 2011 had an equal number of weekdays, Saturdays, and Sundays when compared to September 2010. It is important to note that the Seniors Ride Free Program was discontinued as of September 1, 2011. Metra’s grace period expired September 6, 2011, thus only free circuit-permit rides for low-income seniors and low-income disabled were counted together beginning on that date. Year-to-date ridership was 1.3% higher than the same time period in 2010.

September2009 2010 2011 09vs11 10vs11

Reported 6,625 6,551 6,920 4.5% 5.6%Free Trips 323 328 111 -65.7% -66.2%Total (Reported & Free) 6,948 6,879 7,031 1.2% 2.2%

July-September (Last 3 months) 21,332 21,073 21,588 1.2% 2.4%January-September (Year-to-Date) 62,183 61,357 62,142 -0.1% 1.3%Last 12 Months 83,400 81,458 82,178 -1.5% 0.9%P:\RIDE\Rprt_xls\[SYSTRIDE.xls]tables formatted 4 text

System RidershipPercent Change(in 000s)

Figure 1 (below) presents system ridership adjusted for calendar differences by month since 2001. The twelve-month rolling average is included to display the underlying trend in passenger use.

Figure 1: Calendar-Adjusted System Ridership(in thousands)

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Calendar-Adjusted 12-Month Rolling Average

Table 1 and Figure 2 (pg. 2) present calendar-adjusted monthly ridership totals for the Metra system.

2008 2009 2010 2011 08 vs. 09 09 vs. 10 10 vs. 11January 7,711 6,848 6,649 6,586 -11.2% -2.9% -0.9%

February 6,293 6,602 6,366 6,344 4.9% -3.6% -0.3%March 6,639 6,848 6,676 6,739 3.2% -2.5% 0.9%April 7,007 6,682 6,667 6,741 -4.6% -0.2% 1.1%May 7,252 6,817 6,811 6,886 -6.0% -0.1% 1.1%June 7,633 7,134 7,195 7,304 -6.5% 0.9% 1.5%July 7,992 7,222 7,154 7,250 -9.6% -0.9% 1.3%

August 7,577 7,154 7,143 7,399 -5.6% -0.1% 3.6%September 7,374 6,846 6,795 6,946 -7.2% -0.8% 2.2%

October 7,528 6,999 7,050 -7.0% 0.7%November 6,987 6,765 6,737 -3.2% -0.4%December 6,684 6,337 6,174 -5.2% -2.6%

Annual Total 86,677 82,254 81,416 62,195 -5.1% -1.0% --

Table 1Metra System Passenger Trips by Month

(Adjusted for free trips & calendar differences)

Note: On February 1, 2008, Metra raised fares 10 percent. Due to the fact that Ten-Ride tickets are good for a yearfrom date of purchase, in January 2008, many riders purchased multiple Ten-Ride tickets (stockpiled the tickets) inorder to defer the fare increase until their pre-purchased tickets were depleted. Rides on Ten-Ride tickets areapplied to the month that the ticket was purchased, which creates a marked increase in the month before the fareincrease occurs (January 2008), followed by a sharp decline in the following 2-3 months (February - May 2008).

Passenger Trips (in 000's) Year-to-Year Percent Change

Figure 2: System Ridership Adjusted for free trips & calendar differences

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II. RIDERSHIP INFLUENCES Many different factors influence day-to-day and year-to-year ridership trends. Some factors are within Metra’s control, such as service improvements, new stations, and marketing promotions. However, many more factors (such as weather, gas prices and the economy) that are outside of Metra’s direct control can influence ridership in a positive or negative manner. The following pages detail some of the factors believed to have influenced recent changes in year-to-year Metra ridership levels. Calendar Differences – As shown on the table (below), September 2011 had an equal number of weekdays, Saturdays, and Sundays when compared to September 2010.

Weekday Saturday Sunday/Holiday All Days2010 2011 Diff 2010 2011 Diff 2010 2011 Diff 2010 2011 Diff

Jan 20 21 1 5 4 -1 6 6 0 31 31 0Feb 20 19 -1 4 4 0 4 5 1 28 28 0Mar 23 23 0 4 4 0 4 4 0 31 31 0Apr 22 21 -1 4 5 1 4 4 0 30 30 0May 20 21 1 5 4 -1 6 6 0 31 31 0Jun 22 22 0 4 4 0 4 4 0 30 30 0Jul 21 20 -1 5 5 0 5 6 1 31 31 0Aug 22 23 1 4 4 0 5 4 -1 31 31 0Sep 21 21 0 4 4 0 5 5 0 30 30 0

YEAR-TO-DATE 191 191 0 39 38 -1 43 44 1 273 273 0

Line Upgrades/Extensions and Service Enhancements

BNSF - Major construction to accommodate the Belmont Road Grade Separation project near the Belmont Station in Downers Grove started in July 2010 and required the BNSF Line to be reduced from three tracks to two tracks near the Belmont Station. On July 12, 2010 the train schedule was adjusted because some express trains would no longer be able to pass local trains in the area, since the third main track would be unavailable. The third passing track was restored in late Summer 2011. Additional weekday schedule changes were made to make run times more accurately reflect actual operating conditions, resulting in more reliable service. In addition to the weekday changes, several outbound weekend trains were changed to depart 10 minutes later than the previous schedule, which created a more consistent schedule.

Union Pacific North - From August 22 to October 2, 2010, a substantially revised schedule was operated on the UP-N Line. This schedule was introduced to accommodate the upcoming bridge-replacement project between the Rogers Park and Clybourn Stations. The new schedule had the same number of trains in both directions, but virtually all trains in the peak periods, and many in off-peak periods and weekends, offered altered arrival and departure times from both terminals and intermediate stations. In addition, the station-stop patterns of many of the trains were changed, which in particular affected riders going to and from intermediate stations. A decision was made to re-evaluate the bridge project, and the line reverted to its original schedule on October 3, 2010. Metra resumed work in September 2011 on the major project to replace 22 aging bridges along the Union Pacific North Line on the north side of Chicago, as well as to build a completely new Ravenswood Station.

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Unlike last summer, when Metra tried to operate inbound and outbound UP North trains on a single track in the construction zone, the new plan calls for maintaining the existing two-track operation.

Rock Island District -- On April 3, 2011, Metra opened a new station on the Rock Island District Line at 35th Street just east of the Dan Ryan Expressway, serving the Bronzeville neighborhood, Illinois Institute of Technology (IIT), and U.S. Cellular Field. The new 35th St. / “Lou” Jones Station also provides convenient connections with the CTA Red and Green Lines. The opening of the new station required a new timetable, so the opportunity was taken to make some adjustments to the train schedule to better reflect actual operating conditions, resulting in more reliable service. Ten inbound and 20 outbound trains received schedule adjustments of one to five minutes to arrival or departure times at LaSalle Street, while two train times were altered by 10 and 13 minutes. One additional inbound PM reverse-peak train from Blue Island was added to the schedule to allow another train from Joliet to run express from Blue Island and arrive 16 minutes earlier than previously scheduled. Metra also has increased service on game days to accommodate White Sox fans. For weekday afternoon games, an extra outbound train leaves LaSalle Street Station after the final out. For weekday evening games, Train 531 (departing LaSalle St. at 11:15 p.m.) has more cars, and an extra outbound all-stop train operates about 30 minutes after the last out. For weekend games, an inbound extra train arrives at the station about an hour before the first pitch, and an outbound extra operates about 30 minutes after the final out.

Roadway Construction Projects

Congress Parkway Bridge Reconstruction Project – In April 2010, the Illinois Department of Transportation began the reconstruction of the Congress Parkway Bridge over the Chicago River. The eastbound section of the bridge will be rehabilitated between April 2010 and late September 2011, and the westbound section of the bridge will be rehabilitated during Winter 2011-2012. It is anticipated that all inbound and outbound lanes will be opened by May 2012. The following ramps have also been closed since April 2010 as part of the project: southbound Wacker and northbound Franklin Street to westbound Congress and eastbound Kennedy and northbound Dan Ryan Expressways to eastbound Congress. Wacker Drive Reconstruction Project – In April 2010, the Chicago Department of Transportation began the reconstruction of the upper and lower levels of Wacker Drive between Randolph Street and Congress Parkway. During this project, Lower Wacker will be reduced to one lane in each direction and the Congress Parkway-Wacker Drive ramp will be closed until December 2012. Viaduct reconstruction of Upper Wacker Drive began in January 2011 at Randolph Street and will head south, resulting in intersection and block closings through the end of 2012. Periodic east-west bus re-routes will occur, and pedestrian routes over the river will be disrupted. Congress Parkway Improvement Project – In summer 2010, the Chicago Department of Transportation began their project to upgrade and improve Congress Parkway from Michigan Avenue to Wells Street with a number of streetscaping, pedestrian, and bicycle access improvements. Congress Parkway has been reduced to three lanes inbound (eastbound) and two lanes outbound (westbound) for most of the

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project with temporary, off-peak eastbound lane closures reducing the inbound side to two lanes. The project will be completed in 2012.

McCormick Place – During September, McCormick Place hosted two small (Construct 2011, September 13-16, in the Lakeside Center and Microbiology Conference, September 18-21 in the West Building) as well as one mid-size trade show (Graph Expo, September 11-14 in the South Building) at the convention center. While none of these events arranged to include Metra in their official transportation plans, Graph Expo may have generated modest Zone A ridership on Metra Electric. (It should be noted that the distance between Metra’s McCormick Place Station and the Lakeside or West Buildings is typically further than attendees will walk, so events in these locations seldom generate any appreciable ridership on Metra Electric.) Downtown Activities – Of greater impact to Metra’s recreational market, city-sponsored events along with sports and concerts continued well beyond Labor Day weekend, which featured Grant Park’s annual Chicago Jazz Fest (September 2-4). The following weekend (September 10), Millennium Park attracted a standing-room-only audience when Lyric Opera performed their annual free concert. A few days later, Millennium Park hosted the annual World Music Fest (September 15-22). The lakefront and adjacent parks were filled with both participants and spectators for the annual Mexican Independence Parade (September 10) as well as for fundraising events: “Lupus Walk” (September 18) and “Race for the Cure” (September 24). Navy Pier hosted two trade shows during September and also featured an Oktoberfest event open to the public, which may have attracted residents from throughout the region (September 23-October 10). On the sports scene, the Chicago Bears kicked-off with a pre-season game on September 1 (Cleveland Browns), followed by regular-season games on September 11 (Atlanta Falcons) and September 25 (Green Bay Packers). Soldier Field was also the site of the HBCU’s Football Classic game between Alabama A & M and Hampton University on September 3 and Northern Illinois University versus University of Wisconsin at Madison game on September 10. There were 13 White Sox home games and a charity game between the Chicago Police and Fire Departments (September 5). Further south of downtown, Chicago’s Half Marathon was staged in Jackson Park on September 11, generating 6,400 Metra Electric rides (A-B Zone) for this event. Metra Electric also gained passengers from along the line traveling to the annual Hyde Park Jazz Fest (September 24-25). North Side concerts also continued with Ravinia featuring performances on nine evenings in September, wrapping up their season on September 11.

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Gas Prices - As shown on the table and graph (below), gas prices for September 2011 were $0.85 higher than the same period a year ago. The average retail price for a gallon of gasoline in September 2011 ($3.96) decreased $0.05 compared to August 2011 ($4.01).

Month 2007 2008 2009 2010 2011Jan $2.29 $3.27 $2.02 $2.96 $3.37Feb $2.36 $3.15 $2.02 $2.83 $3.42Mar $2.60 $3.37 $2.10 $2.93 $3.78Apr $3.05 $3.55 $2.21 $3.16 $4.20May $3.50 $4.00 $2.60 $3.21 $4.50Jun $3.59 $4.25 $2.98 $3.00 $4.28Jul $3.47 $4.34 $2.76 $2.95 $4.15

Aug $3.11 $4.10 $2.82 $3.03 $4.01Sep $3.26 $3.99 $2.74 $3.11 $3.96Oct $2.95 $3.60 $2.63 $3.06 $3.64Nov $3.24 $2.52 $2.62 $3.16Dec $3.15 $1.74 $2.56 $3.20Avg $3.05 $3.49 $2.51 $3.05 $3.93

Cook County Average Gas Prices

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Reported Rolling 12-Month Avg

Economy – As shown on the table and graph (below), the number of persons employed in the six-county area for the month of September 2011 dropped slightly compared to last year.

Regional Employment Trends

Month 2007 2008 2009 2010 2011 09 vs. 10 10 vs. 11Jan 4,138 4,149 3,925 3,784 3,853 -3.6% 1.8%Feb 4,126 4,161 3,891 3,806 3,862 -2.2% 1.5%Mar 4,135 4,168 3,878 3,833 3,887 -1.2% 1.4%Apr 4,126 4,180 3,887 3,876 3,889 -0.3% 0.3%May 4,129 4,157 3,894 3,879 3,868 -0.4% -0.3%Jun 4,197 4,168 3,934 3,886 3,913 -1.2% 0.7%Jul 4,228 4,141 3,951 3,903 3,892 -1.2% -0.3%

Aug 4,179 4,090 3,902 3,889 3,889 -0.3% 0.0%Sep 4,169 4,072 3,860 3,905 3,896 1.2% -0.2%Oct 4,165 4,014 3,862 3,907 1.2%Nov 4,213 4,029 3,882 3,946 1.6%Dec 4,194 4,000 3,835 3,938 2.7%

annual avg 4,167 4,111 3,892 3,874 3,883 -0.3% 0.5%

3,6003,7003,8003,9004,0004,1004,2004,300

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Source: Illinois Dept. Of Employment Security

Office Occupancy - The graph (below) provides occupancy rates for downtown Chicago and suburban locations. In the Second Quarter of 2011, downtown Chicago posted an 84.2% office occupancy rate, which is essentially flat compared to last quarter (84.1%). The suburbs posted a 77.8% office occupancy rate, which is slightly lower than last quarter (78.3%).

Northeastern Illinois Quarterly Office Occupancy

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Downtown Chicago SuburbanSource: CB Richard Ellis

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III. RIDERSHIP Table 2 (pg. 11) presents reported rail line ridership for three time periods (month, year-to-date, and last 12 months) for the last two years based on reported ticket sales. The table also shows the total reported ridership plus the free trips (senior and Circuit Permit) provided. Examining September ridership by line, the lines serving the South region are up by 1.1% from last year, the West region is up 3.0%, and the North region is up by 2.2%. A system summary of ridership by fare zone for September 2011 and the July 2011 – September 2011 period is provided on Table 3 (pg. 12). Figure 3 and Table 4 (pg. 13) provide data on average passenger trip length. Passenger load counts taken by conductors are useful in monitoring changes in ridership by time-of-day. Load counts are taken before the first stop on outbound trains and after the last stop before entering the downtown on inbound trains. Table 5 presents average daily conductor load counts by service period for July 2011 – September 2011 (pg. 14). Table 6 presents capacity utilization by service period for July 2011 – September 2011 (pg. 14).

Seniors Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law, through an amendatory veto process, free trips on fixed routes for seniors aged 65 and older living in the RTA’s service region. Free trips began on March 17, 2008. Senior citizens meeting these criteria are eligible for free trips on Metra. Metra riders show their RTA-issued Senior Reduced Fare Card to the conductors to receive their free trip. Conductors record the senior load count on each train. The table (below) presents the average daily conductor load counts for senior trips by service period as well as the total number of free senior trips recorded for the month. The graph following shows the total number of seniors riding free by month between 2008 and 2011. It is important to note that Governor Quinn signed legislation on February 14, 2011 limiting senior free rides on CTA, Metra, and Pace to only low-income seniors, age 65 or older. Metra coordinated with the RTA, CTA, and Pace on incorporating these program changes. The new changes to the program went into effect on September 1, 2011. Metra’s grace period expired September 6, 2011, thus only free circuit-permit rides were counted beginning on that date. Seniors are no longer counted separately, given the fact that now they are either circuit-permit card holders or reduced-fare card holders.

Seniors Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2010 Avg Wkday 12,660 12,111 12,808 12,491 12,486 12,597 12,454 12,124 12,073 12,812 11,960 11,682

Avg Sat 2,798 3,135 3,323 3,323 3,946 3,875 3,950 4,085 3,500 3,659 3,532 3,717Avg Sun/Hol 1,509 1,824 1,905 2,144 2,420 2,444 2,496 2,746 2,328 2,115 1,978 2,016Typical week 67,607 65,514 69,269 67,922 68,795 69,302 68,716 67,453 66,195 69,834 65,312 64,140

Total Reported 276,242 262,057 315,501 296,670 283,963 302,401 293,765 296,806 279,183 297,923 275,185 289,9042011 Avg Wkday 12,263 12,298 12,830 13,047 13,822 14,639 14,326 14,288 840 ##### ##### #####

Avg Sat 2,918 3,274 3,435 3,617 3,514 4,434 4,032 4,374 647 ##### ##### #####Avg Sun/Hol 1,795 1,769 2,166 2,289 2,258 2,635 2,606 2,556 817 ##### ##### #####Typical week 66,028 66,535 69,752 71,140 74,882 80,266 78,267 78,371 5,666 ##### ##### #####

Total Reported 279,964 255,609 317,496 301,226 317,868 350,341 322,312 356,347 24,322* 0 0 0*Senior Ride Free Program discontinued 9/1/11; grace period for program expired on 9/6/11. P : \RIDE \Se nior s RidingFr e e \ [Se nior s T bl s _NoLinks . xls ]Se nior s C ur r e nt_T oD&DoW

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System Seniors Riding Free by Month, 2008-2011

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Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2008 2009 2010 2011

Note: Seniors Ride Free Program discontinued 9/1/11; grace period for program expired on 9/6/11. People with Disabilities Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law Senate Bill 1920 in September 2008. This Bill allows free trips on fixed-route transit to riders issued a “Circuit Permit” as part of the new People with Disabilities Ride Free Program. The legislation requires free trips on fixed-route and regularly scheduled transit in the RTA’s service region be made available to any Illinois resident who has been enrolled as a person with a disability in the Illinois Circuit Breaker program. The People with Disabilities Ride Free Program officially began on October 24, 2008. Metra riders show their RTA-issued “Circuit Permit” to the conductors to receive their free trip. Conductors record the “Circuit Permit” load on each train. The table (below) presents the average daily conductor load counts for “Circuit Permit” trips by service period as well as the total number of “Circuit Permit” trips recorded for the month. The graph following shows the total number of “Circuit-Permit” trips by month between 2008 and 2011. As of September 6, 2011, please note that the number of “Circuit Permit” trips now includes the low-income seniors who qualify for the program (see Seniors Ride Free Program for further explanation).

Circuit-Breaker-Permit Holders Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2010 Avg Wkday 1,089 1,182 1,170 1,544 1,644 1,827 1,963 1,972 1,971 2,096 1,902 1,623

Avg Sat 425 536 637 661 809 816 859 932 960 1,010 908 782Avg Sun/Hol 287 324 359 411 462 555 586 551 621 573 503 398Typical week 6,155 6,772 6,845 8,789 9,492 10,509 11,260 11,342 11,436 12,062 10,920 9,293

Total Reported 25,617 27,086 30,888 38,244 39,701 45,689 48,446 49,861 48,334 51,927 46,085 41,6542011 Avg Wkday 1,648 1,735 2,050 2,035 2,251 2,126 2,303 2,581 3,570 #DIV/0! #DIV/0! #DIV/0!

Avg Sat 761 838 852 1,074 968 1,123 1,179 1,302 1,475 #DIV/0! #DIV/0! #DIV/0!Avg Sun/Hol 408 425 543 620 611 723 742 827 1,070 #DIV/0! #DIV/0! #DIV/0!Typical week 9,411 9,938 11,648 11,871 12,833 12,477 13,435 15,033 20,395 #DIV/0! #DIV/0! #DIV/0!

Total Reported 40,109 38,444 52,742 50,594 54,803 54,159 56,404 67,873 86,219* 0 0 0*Includes low-income seniors as of 9/6/11. P:\RIDE\CircPerms Ri din gFree\[Ci rcPermsTbls_NoLin ks.xl s]CircPermsCurrent_ToD&DoW

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Reduced-Fare Sales – In collaboration with the RTA’s Reduced-Fare Permit Program, Metra allows qualified users to ride Metra at a reduced rate. The following types of users are eligible to receive a reduced-fare permit through the RTA’s Reduced-Fare Permit Program and hence Metra is eligible for reimbursement of the lost revenue by IDOT.

• All senior citizens who are within three weeks of their 65th birthday or older (see Seniors Ride Free Program for further information)

• Medicare card recipients receiving Social Security benefits • People with disabilities who receive Social Security benefits • Veterans with disabilities who receive Service-connected disability benefits • People with disabilities whose doctors validate their disability • Full-time students enrolled in an accredited grade school or high school with a

valid letter of certification from their school (on school stationery) or a valid school I.D. bearing the student's name, school name and authorized signature.

The table below shows the reduced-fare rides and revenues by month that are eligible for IDOT reimbursement. Metra also offers reduced-fare tickets to children ages 7 to 11 (saves 50 percent over one-way fares), young adults (ages 12-17 receive a half fare on weekends and holidays), and to U.S. military personnel (may purchase one-way or ten-ride tickets at a reduced fare provided they present proper military identification indicating they are on active duty). These reduced-fare sales are not eligible for reimbursement by IDOT and thus are not included in the table below.

1Starting in July 2011, the new Point-of-Sale System is now providing more accurate reduced-fare sales information instead of sampled data in the past. 2Seniors Ride Free Program discontinued on 9/1/11; grace period for program expired on 9/6/11.

System Circuit-Breaker-Permit Holders Riding Free by Month, 2008-2011

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2008 2009 2010 2011Note: Includes low -income seniors as of 9/6/11.

Month Rides RevenueJanuary 123,741 $195,453February 108,171 $167,058March 138,623 $225,994April 140,181 $242,407May 154,993 $263,306June 194,546 $369,723July1 174,360 $330,885August 220,107 $391,362September2 348,984 $497,578OctoberNovemberDecemberAnnual Total 1,603,706 $2,683,765

Reduced-Fare Rides & Revenue Eligible for IDOT Reimbursement

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Accessible Equipment Use - The system became fully accessible (at least one accessible car per train) in May 1998. The chart (below) presents lift usage by month since 2007.

Bike Program – On June 1, 2005, Metra implemented the Bikes on Trains program allowing three bikes in each diesel rail accessible car and two bikes per car on the Metra Electric District. Bikes are allowed on weekday off-peak trains, including reverse commute trains, and on all weekend trains. In April 2010, the program was expanded to allow five bikes in each diesel rail accessible car (two bikes per car will remain allowed on the Metra Electric District). Some blackout dates apply for special events that typically generate higher ridership, e.g., Taste of Chicago. The table (below) shows the average usage by month for the program.

Bicycles Carried

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2010 Avg Wkday 276 293 471 695 806 805 931 989 992 935 788 387

Avg Sat 148 190 266 506 707 451 678 459 653 662 481 257Avg Sun/Hol 133 158 239 434 665 377 615 495 665 597 360 135Typical week 1,659 1,811 2,859 4,412 5,403 4,851 5,948 5,898 6,280 5,933 4,778 2,328

Total Reported 7,052 7,243 12,849 19,039 23,646 21,012 26,015 26,067 26,776 25,924 20,260 10,3512011 Avg Wkday 358 335 540 657 883 822 1,060 1,142 1,056

Avg Sat 210 243 347 532 655 806 895 547 907Avg Sun/Hol 127 134 248 408 591 617 564 444 749Typical week 2,125 2,053 3,293 4,227 5,660 5,531 6,760 6,698 6,936

Total Reported 9,111 8,009 14,793 18,099 24,705 23,767 29,065 30,216 29,548Does not include South Shore. P:\RIDE\BikesC arried\[BikesC arriedTbls_NoLinks.xls ]Bi kesCarriedCurrent_ToD&DoW

Most recent month's data from TOPS 10/24/11

Trips Utilizing Accessible Equipment

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1,0001,5002,0002,5003,0003,5004,000

2007 2008 2009 2010 2011

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September 2010 vs 2011 2010 vs 20112010 2011 %Change 2010 2011 %Change

BNSF 1,319,192 1,396,834 5.9% 1,371,879 1,410,247 2.8%Electric Lines 825,994 838,970 1.6% 864,459 857,849 -0.8%Heritage 56,612 59,186 4.5% 57,711 59,277 2.7%Milw-N 556,168 583,599 4.9% 586,971 590,627 0.6%Milw-W 547,514 578,918 5.7% 577,592 591,329 2.4%North Central 129,916 148,799 14.5% 136,010 149,426 9.9%Rock Island 701,824 732,263 4.3% 722,876 740,930 2.5%SouthWest 201,288 213,155 5.9% 207,437 213,882 3.1%UP-N 764,684 761,848 -0.4% 820,462 781,528 -4.7%UP-NW 814,633 930,319 14.2% 873,923 950,025 8.7%UP-W 633,192 676,399 6.8% 659,214 685,711 4.0%SYSTEM 6,551,016 6,920,287 5.6% 6,878,533 7,030,828 2.2%

January-September 2010 vs 2011 2010 vs 20112010 2011 %Change 2010 2011 %Change

BNSF 11,869,461 12,033,367 1.4% 12,297,530 12,474,411 1.4%Electric Lines 7,197,554 7,157,545 -0.6% 7,519,254 7,502,779 -0.2%Heritage 513,683 523,085 1.8% 523,521 532,448 1.7%Milw-N 4,905,094 5,003,608 2.0% 5,183,936 5,270,635 1.7%Milw-W 4,798,204 4,990,886 4.0% 5,042,749 5,326,898 5.6%North Central 1,140,562 1,203,459 5.5% 1,190,870 1,251,489 5.1%Rock Island 6,279,755 6,269,870 -0.2% 6,454,907 6,447,535 -0.1%SouthWest 1,784,439 1,862,906 4.4% 1,838,056 1,917,739 4.3%UP-N 7,115,822 6,614,055 -7.1% 7,723,525 7,188,648 -6.9%UP-NW 7,202,075 7,752,543 7.6% 7,730,008 8,286,296 7.2%UP-W 5,589,670 5,704,300 2.1% 5,852,417 5,943,578 1.6%SYSTEM 58,396,319 59,115,623 1.2% 61,356,773 62,142,455 1.3%

Last 12 09-10 vs 10-11 09-10 vs 10-11Months 2009-2010 2010-2011 %Change 2009-2010 2010-2011 %ChangeBNSF 15,712,266 15,872,817 1.0% 16,258,059 16,463,176 1.3%Electric Lines 9,653,359 9,562,290 -0.9% 10,078,029 10,022,634 -0.5%Heritage 686,024 691,897 0.9% 699,142 704,411 0.8%Milw-N 6,542,135 6,605,489 1.0% 6,920,781 6,969,927 0.7%Milw-W 6,336,589 6,562,896 3.6% 6,656,031 6,999,981 5.2%North Central 1,519,676 1,579,372 3.9% 1,584,860 1,645,938 3.9%Rock Island 8,362,939 8,305,857 -0.7% 8,596,086 8,546,379 -0.6%SouthWest 2,374,487 2,457,821 3.5% 2,444,700 2,530,534 3.5%UP-N 9,515,008 8,833,772 -7.2% 10,327,285 9,584,795 -7.2%UP-NW 9,494,256 10,130,876 6.7% 10,192,395 10,842,130 6.4%UP-W 7,364,315 7,545,811 2.5% 7,701,003 7,868,503 2.2%SYSTEM 77,561,055 78,148,897 0.8% 81,458,372 82,178,407 0.9%P:\RIDE\Rprt_xls\[RIDETAB.XLS]A

Table 2: Passenger Trips by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line

breakdowns than our previous systems were able to provide.

Reported Reported & Free Trips

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September 2010 vs. September 2011ZonePair Miles 2010 2011 Change % Change 2010 2011AA 0-5 21,811 29,193 7,382 33.8% 0.3% 0.4%AB 5-10 491,564 508,555 16,991 3.5% 7.5% 7.3%AC 10-15 821,089 870,172 49,083 6.0% 12.5% 12.6%AD 15-20 1,024,140 1,087,403 63,263 6.2% 15.6% 15.7%AE 20-25 1,342,425 1,419,791 77,366 5.8% 20.5% 20.5%AF 25-30 819,025 856,185 37,160 4.5% 12.5% 12.4%AG 30-35 519,712 533,538 13,826 2.7% 7.9% 7.7%AH 35-40 442,031 460,805 18,774 4.2% 6.7% 6.7%AI 40-45 147,269 155,517 8,248 5.6% 2.2% 2.2%AJ 45-50 28,589 29,724 1,135 4.0% 0.4% 0.4%AK 50-55 32,050 36,168 4,118 12.8% 0.5% 0.5%AM 60-65 9,432 9,458 26 0.3% 0.1% 0.1%Intermediate* 271,190 298,930 27,740 10.2% 4.1% 4.3%Conductor 333,784 370,752 36,968 11.1% 5.1% 5.4%Group 1,332 1,189 -143 -10.7% 0.0% 0.0%Weekend Ticket 257,460 262,025 4,565 1.8% 3.9% 3.8%Total 6,551,016 6,920,287 369,271 5.6% 100.0% 100.0%

Last Three MonthsZonePair Miles 2010 2011 Change % Change 2010 2011AA 0-5 62,387 71,113 8,726 14.0% 0.3% 0.3%AB 5-10 1,431,960 1,477,002 45,042 3.1% 7.1% 7.1%AC 10-15 2,472,084 2,544,818 72,734 2.9% 12.3% 12.3%AD 15-20 3,070,605 3,190,335 119,730 3.9% 15.3% 15.4%AE 20-25 4,052,998 4,191,109 138,111 3.4% 20.2% 20.3%AF 25-30 2,445,356 2,517,407 72,051 2.9% 12.2% 12.2%AG 30-35 1,571,704 1,584,081 12,377 0.8% 7.8% 7.7%AH 35-40 1,350,455 1,380,604 30,149 2.2% 6.7% 6.7%AI 40-45 444,502 459,649 15,147 3.4% 2.2% 2.2%AJ 45-50 85,967 88,830 2,863 3.3% 0.4% 0.4%AK 50-55 98,190 104,455 6,265 6.4% 0.5% 0.5%AM 60-65 32,055 33,420 1,365 4.3% 0.2% 0.2%Intermediate* 772,992 832,939 59,947 7.8% 3.9% 4.0%Conductor 1,169,324 1,227,590 58,266 5.0% 5.8% 5.9%Group 2,431 2,871 440 18.1% 0.0% 0.0%Weekend Ticket 1,038,598 998,033 -40,565 -3.9% 5.2% 4.8%Total 20,056,695 20,674,304 617,609 3.1% 100.0% 100.0%*Trips that do not begin or end in Fare Zone A. Note: Free trips are not included.

Table 3System Ridership by Fare Zone

Percent Share

Percent Share

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Table 4Passenger Miles & Average Trip Length by Rail Line

January-September

Line Passenger Miles (in 000's) % Chng Average Trip Length2010 2011 Change % Chng in Trips 2010 2011 % Chng

BNSF 281,286 286,957 5,671 2.0% 1.4% 23.70 23.85 0.6% Electric Lines 138,877 140,471 1,594 1.1% -0.6% 19.30 19.63 1.7% Heritage 14,397 14,784 387 2.7% 1.8% 28.03 28.26 0.8% Milw-North 118,154 115,971 -2,183 -1.8% 2.0% 24.09 23.18 -3.8% Milw-West 119,876 122,456 2,580 2.2% 4.0% 24.98 24.54 -1.8% North Central 36,258 38,452 2,194 6.1% 5.5% 31.79 31.95 0.5% Rock Island 135,359 133,794 -1,565 -1.2% -0.2% 21.55 21.34 -1.0% SouthWest 33,983 35,358 1,375 4.0% 4.4% 19.04 18.98 -0.3% UP-North 142,306 121,732 -20,575 -14.5% -7.1% 20.00 18.40 -8.0% UP-NW 186,597 197,927 11,330 6.1% 7.6% 25.91 25.53 -1.5% UP-West 122,633 126,750 4,117 3.4% 2.1% 21.94 22.22 1.3%

System* 1,329,727 1,334,652 4,925 0.4% 1.2% 22.77 22.58 -0.9%*Does not include free trips. P:\RIDE\Rprt_xls\[TripDistance.xls]A

Figure 3

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Trip Distance(Rolling 3-Month Averages)

21.2

21.4

21.6

21.8

22.0

22.2

22.4

22.6

22.8

23.0

23.2

23.4

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Mile

s

*Does not include free trips

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Table 5

Passenger Loads % Change Share of Total*Service Period 2009 2010 2011 09 vs 11 10 vs 11 09 10 11

Average Weekday

Peak Period/Peak Direction 231,300 226,200 227,600 -1.6% 0.6% 73% 74% 73%Peak Period/Reverse Direction 22,400 21,500 22,500 0.4% 4.7% 7% 7% 7%Midday 39,000 38,200 38,700 -0.8% 1.3% 12% 12% 12%Evening 22,400 20,500 22,700 1.3% 10.7% 7% 7% 7%Total Weekday 315,100 306,400 311,500 -1.1% 1.7% 100% 100% 100%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Dir 1,156,500 1,131,000 1,138,000 -1.6% 0.6% 67% 68% 67%Weekday Off-Peak 419,000 401,000 419,500 0.1% 4.6% 24% 24% 25%Saturday 86,500 80,600 80,700 -6.7% 0.1% 5% 5% 5%Sunday 57,700 52,700 53,900 -6.6% 2.3% 3% 3% 3%

Total Week 1,719,700 1,665,300 1,692,100 -1.6% 1.6% 100% 100% 100%

Total Off-Peak 563,200 534,300 554,100 -1.6% 3.7% 33% 32% 33%*Percentages may not add up to 100 due to rounding.

% Capacity Utilization % ChangeService Period 2009 2010 2011 09 vs 11 10 vs 11

Average Weekday

Peak Period/Peak Direction 73.5% 72.7% 72.4% -1.1% -0.2%Peak Period/Reverse Direction 38.0% 36.1% 35.6% -2.4% -0.5%Midday 50.6% 50.3% 50.0% -0.7% -0.3%Evening 37.3% 34.0% 34.3% -3.0% 0.3%Total Weekday 61.7% 60.4% 59.8% -1.9% -0.7%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Direction 73.5% 72.7% 72.4% -1.1% -0.2%Weekday Off-Peak 42.8% 41.0% 40.6% -2.2% -0.4%Saturday 47.2% 44.8% 44.1% -3.1% -0.7%Sunday 54.1% 52.3% 50.9% -3.3% -1.4%

Total Week 60.5% 59.1% 58.5% -2.0% -0.7%

Total Off-Peak 44.4% 42.4% 41.9% -2.5% -0.5%

July - August - September

System Passenger Loads by Service PeriodJuly - August - September

Table 6

System Capacity Utilization by Service Period

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IV. TICKET SALES Table 7 (pg. 18) provides a breakdown by rail line of September sales by ticket type for 2010 and 2011. Estimated ridership and revenue data are shown on Table 8 (pg. 19) according to ticket type for July 2011 – September 2011. Table 9 (pg. 19) breaks down the July 2011 – September 2011 ticket sales by method of purchase, which includes station (agents and vending machines), Ticket-by-Mail, Ticket-by-Internet, conductor sales on-train, and Commuter Benefit. The Commuter Benefit Program includes tickets distributed through the workplace by private concerns, including WageWorks. Table 9 also includes the percent change from the same period a year ago.

Fare Adjustments – On February 1, 2010, Metra’s new fare structure became effective. The new fare structure included adjustments in one-way fares and on-board ticket purchases and the first change in the cost of weekend passes since the program began in 1991. One-way fares increased about six percent, an average of about 30 cents a ticket. The new one-way fare structure was intended to encourage customers to use ten-ride tickets and monthly passes, which already offered a discount over the one-way fares. In order to simplify on-board fare collection, the increases were rounded to the nearest quarter ($.25), a practice common with other commuter rail operations in the United States. To encourage riders to buy tickets at stations with ticket agents and over the Internet, the penalty for on-board purchases was increased to $3 from $2. Weekend fares were also increased to $7 from $5. This was the first increase in the existence of the weekend fare program, which started in May 1991. Given the fare adjustments to several ticket types, it is difficult to assess the impact of the fare adjustment on one particular fare type. Instead, we must look at the impact of the fare adjustments as one complete package. Based on our analysis, it appears that riders are choosing to purchase one-way and ten-ride tickets for weekend travel more frequently. Since the fare adjustment, trips between a greater number of fare-zone pairs are less expensive for riders using one-way or ten-ride tickets than weekend tickets. As weekend ticket sales fell at a far greater rate than observed weekend passenger loads, it is clear that many weekend riders have switched from weekend tickets to one-way and ten-ride tickets. There are a number of factors that could have impacted weekend ticket sales in 2010:

• Weekend workers could have shifted from weekend tickets to ten-rides because they may be less expensive.

• Recreational rides likely decreased because people have less money to spend on shopping or other types of activities.

• People who vacationed “at home” in 2010, instead of out-of-region travel, likely made more Metra trips in 2010. However, overall recreational rides decreased.

• Museum attendance was down three percent at Chicago’s 14 major museums and zoos. In fact, three percent probably understates the weekend loss, because attendance rose on free days (usually not weekend) and by school groups.

• A number of special events were cancelled or scaled back in 2010 (e.g. Independence Eve Fireworks on July 3rd and Venetian Night were both cancelled), which contributed to a loss in weekend ridership.

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Despite the 1.7% decrease in paid ridership in 2010 compared to 2009, systemwide revenue was up 1.4% due to the fare adjustments, and the average fare paid increased 3.4% between 2009 and 2010. Credit Card Sales – On September 9, 2009, Metra launched its new website that offered new features and enhancements to bring added convenience to customers. Monthly and ten-ride tickets can be purchased on Metra’s website with a credit card, and the tickets are mailed to the customers’ homes within three business days. Monthly tickets need to be ordered by the 24th of each month in order to guarantee delivery by the 1st of the next month. Up to two monthly tickets and three ten-ride tickets can be purchased per transaction. Customers with RTA Special User Permits can also order their reduced fare tickets, and Link-Up and PlusBus tickets can also be purchased on-line. Metra began accepting credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (with Visa or MasterCard logos) at the LaSalle Street, Millennium, and Van Buren Street Stations on January 11, 2010 and at Chicago Union Station and Ogilvie Transportation Center on January 18, 2010. Seventy-six outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. The table below shows credit card sales by ticket type. Please note that monthly ticket sales are reported based on the month the ticket was valid, not the date the ticket was purchased (e.g. a March monthly ticket purchased on February 22 will be reported as a March sale).

Credit Card Sales -- Number of Tickets Sold

2010Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecInternet Sales 1

Monthly2 2,771 2,942 2,973 3,259 3,332 3,649 3,210 3,694 4,079 4,098 3,937 3,628Ten-Ride 6,122 4,730 5,135 5,145 4,486 5,069 4,306 4,819 4,921 4,838 4,639 4,024

Station Sales 3

Monthly2 36 5,302 10,425 12,624 13,580 14,201 14,864 15,822 17,600 19,690 19,404 16,037Ten-Ride 8,384 26,456 37,645 43,359 43,983 56,256 50,522 57,198 54,653 54,597 56,577 52,335

One-Way/Weekend 553 11,749 18,812 21,653 23,631 32,307 32,718 34,017 27,789 28,645 28,260 27,121Ticket Vending Machines 4

Monthly2 n/a n/a 238 259 301 329 317 249 326 435 496 274Ten-Ride n/a 811 1,443 1,718 1,958 2,258 2,315 2,447 2,821 3,146 3,211 2,902One-Way n/a 1,583 3,006 3,667 4,209 7,097 7,125 6,934 6,169 7,382 7,486 7,970Weekend n/a 454 464 683 1,155 1,262 1,934 1,377 1,229 1,322 1,610 1,021

Total 17,866 54,027 80,141 92,367 96,635 122,428 117,311 126,557 119,587 124,153 125,620 115,3122011

Ticket Type Jan Feb Mar Apr5 May Jun Jul Aug Sep Oct Nov DecInternet Sales 1

Monthly2 3,941 4,128 4,143 4,184 3,973 4,142 4,210 4,059 4,698Ten-Ride 4,588 3,923 5,296 4,396 4,720 4,898 4,202 5,387 5,522

Station Sales 3

Monthly2 18,833 19,303 21,272 23,093 22,784 23,539 23,988 24,226 27,621Ten-Ride 59,103 52,436 47,807 62,390 68,079 78,936 72,832 87,208 82,345

One-Way/Weekend 24,154 25,551 32,302 54,321 67,268 105,587 117,796 124,581 82,645Ticket Vending Machines 4

Monthly2 517 458 623 608 661 627 494 607 772Ten-Ride 3,565 3,519 3,982 3,830 4,322 4,738 4,419 4,741 4,544One-Way 6,696 7,220 8,901 9,363 10,209 13,313 14,136 12,449 10,760Weekend 1,006 1,345 982 1,181 1,080 1,285 2,598 1,445 1,333

Total 122,403 117,883 125,308 163,366 183,096 237,065 244,675 264,703 220,240 0 0 0

1Ticket-by-Internet Sales via credit card and debit began on September 9, 2009.2Monthly ticket sales are reported based on the month the ticket is valid, not the date the ticket was sold. 3On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station, and January 18, 2010, Chicago Union Station and Ogilvie Transportation Center, and February 8, 2010, all 76 outlying stations where an agent is on duty began accepting credit and debit cards.4 New ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010.5 Tickets sold by credit card at the stations beginning in April 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise breakdowns than our previous systems were able to provide.

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Link-Up and PlusBus - For a number of years, Metra has participated in joint ticket programs with CTA and Pace. Monthly pass holders can purchase a Link-Up sticker or transit card for unlimited connecting travel on CTA and Pace buses. The Link-Up pass is priced at $39 and is accepted on peak-period CTA services (6:00 a.m.-9:30 a.m. and 3:30 p.m.-7:00 p.m.) and most Pace services. In addition, monthly pass holders can purchase an unlimited PlusBus ride sticker to be used in conjunction with their monthly ticket good for travel on all Pace suburban buses. The cost of PlusBus is $30 and allows unlimited use on most Pace routes. Metra supplements the fare paid by riders (i.e., Link-Up: $6.00, PlusBus: $8.54), which represent subsidies to CTA and Pace. The table below presents Link-Up and PlusBus sales for 2010 and 2011 (year-to-date).

2010 2011 Change 2010 2011 ChangeBNSF 10,941 13,814 2,873 4,115 7,004 2,889Other CUS Lines 22,870 14,904 -7,966 4,361 1,928 -2,433Electric 9,104 9,690 586 437 461 24Rock Island 5,168 6,398 1,230 226 295 69Union Pacific 11,389 13,752 2,363 1,466 1,786 320Total 59,472 58,558 -914 10,605 11,474 869

Line estimates beginning in March 2011 may be affected by the implementat ion of a newrevenue accounting system, which provides more precise line breakdowns than our previoussystems were able to provide.

Link-Up PlusBus

Link-Up and PlusBus SalesJanuary-August

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Table 7Ticket Sales by Type and Line*

September 2010 vs. September 2011

2010 2011 Change %Chng 2010 2011 Change %Chng

MONTHLY STATION ONE-WAY

BNSF 20,516 21,500 984 4.8% BNSF 70,769 67,939 -2,830 -4.0%

Electric Lines 11,508 11,357 -151 -1.3% Electric Lines 94,733 92,672 -2,061 -2.2%

Heritage 1,073 1,126 53 4.9% Heritage 724 612 -112 -15.5%

Milw-N 7,119 7,359 240 3.4% Milw-N 33,993 32,734 -1,259 -3.7%

Milw-W 7,750 8,353 603 7.8% Milw-W 38,835 37,071 -1,764 -4.5%

North Central 1,997 2,298 301 15.1% North Central 4,491 4,505 14 0.3%

Rock Island 11,260 11,431 171 1.5% Rock Island 36,494 38,342 1,848 5.1%

SouthWest 3,431 3,618 187 5.5% SouthWest 6,122 5,756 -366 -6.0%

UP-N 9,294 8,424 -870 -9.4% UP-N 45,588 41,430 -4,158 -9.1%

UP-NW 10,839 12,890 2,051 18.9% UP-NW 59,633 57,075 -2,558 -4.3%

UP-W 8,699 9,105 406 4.7% UP-W 39,197 46,330 7,133 18.2%

SYSTEM 93,486 97,461 3,975 4.3% SYSTEM 430,579 424,466 -6,113 -1.4%

TEN-RIDE CONDUCTOR ONE-WAY

BNSF 29,328 31,692 2,364 8.1% BNSF 37,739 41,880 4,141 11.0%

Electric Lines 18,151 19,827 1,676 9.2% Electric Lines 28,242 41,726 13,484 47.7%

Heritage 894 918 24 2.7% Heritage 895 1,029 134 15.0%

Milw-N 15,226 16,648 1,422 9.3% Milw-N 32,245 38,822 6,577 20.4%

Milw-W 10,887 11,458 571 5.2% Milw-W 40,185 39,149 -1,036 -2.6%

North Central 2,682 3,324 642 23.9% North Central 12,537 12,288 -249 -2.0%

Rock Island 14,245 15,770 1,525 10.7% Rock Island 23,077 30,537 7,460 32.3%

SouthWest 3,916 4,322 406 10.4% SouthWest 8,028 8,328 300 3.7%

UP-N 22,084 24,741 2,657 12.0% UP-N 55,809 72,571 16,762 30.0%

UP-NW 18,830 21,805 2,975 15.8% UP-NW 60,334 54,556 -5,778 -9.6%

UP-W 15,102 16,870 1,768 11.7% UP-W 34,692 36,266 1,574 4.5%

SYSTEM 151,345 167,375 16,030 10.6% SYSTEM 333,784 377,152 43,368 13.0%

WEEKEND TICKET SALES

BNSF 14,527 19,174 4,647 32.0%

Electric Lines 11,485 7,413 -4,072 -35.5%

Milw-N 12,758 12,024 -734 -5.7%

Milw-W 11,552 12,139 587 5.1%

Rock Island 6,392 5,879 -513 -8.0%

SouthWest 234 249 15 6.4%

UP-N 18,329 15,867 -2,462 -13.4%

UP-NW 17,078 18,644 1,566 9.2%

UP-W 14,221 13,591 -630 -4.4%SYSTEM 106,575 104,980 -1,595 -1.5%

*Free trips are not included P:\RIDE\Rprt_xls\[TIKSALES.xls]by_line

NOTE: The implementation of a new revenue accounting system beginning in August 2010 provides more precise data at the line level which may result in some inconsistencies with data reported in prior periods at the line level.

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Percent Share of Total2010 2011 Change Change 2010 2011

11,655,580 11,995,065 339,485 2.9% 58.0% 57.9%4,573,890 4,922,140 348,250 7.6% 22.7% 23.8%1,655,385 1,552,157 -103,228 -6.2% 8.2% 7.5%1,169,325 1,233,990 64,665 5.5% 5.8% 6.0%

312,563 274,303 -38,261 -12.2% 1.6% 1.3%739,694 727,513 -12,182 -1.6% 3.7% 3.5%

20,106,437 20,705,167 598,730 3.0% 100.0% 100.0%

$30,821,048 $31,682,367 $861,319 2.8% 49.5% 49.9%15,859,302 16,824,882 965,580 6.1% 25.5% 26.5%

7,276,201 6,774,846 -501,355 -6.9% 11.7% 10.7%5,394,241 5,343,268 -50,973 -0.9% 8.7% 8.4%

863,261 768,005 -95,256 -11.0% 1.4% 1.2%2,065,070 2,040,360 -24,710 -1.2% 3.3% 3.2%

$62,279,123 $63,433,728 $1,154,605 1.9% 100.0% 100.0%*Does not include free trips P:\RIDE\Rprt_xls\[TIKSALES.xls]system

**Not adjusted for ticket refunds.

Table 9: System Ticket Sales by Method of PurchaseJuly-September

Monthly Ten-RideTICKET SALES 2010 2011 % Change 2010 2011 % Change

49,178 77,708 58.0% 169,956 256,089 50.7%92,243 68,344 -25.9% 240,553 184,228 -23.4%

141,421 146,052 3.3% 410,509 440,317 7.3%

35,699 30,609 -14.3% 171 261 52.6%11,537 12,967 12.4% 14,053 15,111 7.5%82,403 89,327 8.4% 32,656 36,525 11.8%

271,060 278,955 2.9% 457,389 492,214 7.6%

TICKET SALES 2010 2011 % Change119,292 367,743 208.3%

1,661,118 1,294,135 -22.1%1,780,410 1,661,878 -6.7%

1,465,202 1,524,995 4.1%3,245,612 3,186,873 -1.8%

1On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station and on January 18, 2010 Chicago Union Station and

Ogilvie Transportation Center began accepting credit and debit cards. On February 8, 2010, all 76 outlying stations where an agent is on duty

and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards.2 On September 9, 2009, Ticket-by-Internet began accepting credit and debit cards.3 Does not include free trips

PASSENGER TRIPS

WEEKEND - Conductor

TOTAL**

MONTHLY10-RIDE

PASSENGER REVENUE

MONTHLY10-RIDE

ONE-WAY - ConductorWEEKEND - Station

TOTAL**

Table 8Systemwide* Ridership and Revenue by Ticket Type

July-September

ONE-WAY - Station

ONE-WAY - StationONE-WAY - ConductorWEEKEND - StationWEEKEND - Conductor

Station (Credit)1

Station (Cash/Check)Total Station

By Mail

Station (Credit)1

Station (Cash/Check)

Total3

Total Station

On-Train

One-Way and Weekend

By Internet2

Commuter BenefitsTotal3

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V. PASSENGER REVENUES The table below reveals that system revenues increased 3.2% in September 2011 when compared to the same month of 2010.

September2009 2010 2011 09 vs 11 10 vs 11

September $19,631 $20,133 $20,771 5.8% 3.2%July-September $60,659 $62,187 $63,353 4.4% 1.9%January-September $175,918 $177,977 $179,926 2.3% 1.1%Last 12 Months $235,944 $234,506 $237,692 0.7% 1.4%

Percent ChangeSystem Passenger Revenues

P:\RIDE\Rprt_xls\[REVTAB.xls]A

(in 000s)

Table 10 (pg. 21) breaks out passenger revenues by rail line for the last two years. Figure 5 (pg. 22) illustrates system average fare (i.e., revenue per passenger trip). Table 11 (pg. 22) presents average fare and revenue levels by rail line.

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September 2010 vs 20112010 2011 %Change

BNSF $4,128,097 $4,249,582 2.9%Electric Lines 2,255,045 2,275,657 0.9%Heritage 180,324 184,778 2.5%Milw-N 1,773,622 1,840,612 3.8%Milw-W 1,765,724 1,834,236 3.9%North Central 478,341 535,755 12.0%Rock Island 2,023,062 2,113,202 4.5%SouthWest 557,752 584,213 4.7%UP-N 2,312,580 2,121,393 -8.3%UP-NW 2,721,978 2,980,832 9.5%UP-W 1,936,644 2,050,807 5.9%SYSTEM $20,133,170 $20,771,068 3.2%

January-September 2010 vs 20112010 2011 %Change

BNSF $36,796,966 $37,113,571 0.9%Electric Lines 19,767,617 19,593,335 -0.9%Heritage 1,634,168 1,657,237 1.4%Milw-N 15,707,356 16,024,034 2.0%Milw-W 15,427,302 15,967,182 3.5%North Central 4,207,850 4,400,980 4.6%Rock Island 18,140,757 18,462,436 1.8%SouthWest 4,944,985 5,149,005 4.1%UP-N 20,955,265 18,918,389 -9.7%UP-NW 23,563,892 25,202,173 7.0%UP-W 16,830,428 17,437,217 3.6%SYSTEM $177,976,586 $179,925,561 1.1%

Last 12 09-10 vs 10-11Months 2009-2010 2010-2011 %ChangeBNSF $48,319,833 $48,955,531 1.3%Electric Lines 26,381,968 26,198,944 -0.7%Heritage 2,183,837 2,194,522 0.5%Milw-N 20,787,432 21,131,418 1.7%Milw-W 20,178,748 20,950,931 3.8%North Central 5,593,571 5,793,032 3.6%Rock Island 24,061,937 24,345,221 1.2%SouthWest 6,567,890 6,799,279 3.5%UP-N 27,720,822 25,448,491 -8.2%UP-NW 30,747,967 32,941,441 7.1%UP-W 21,961,507 22,932,855 4.4%SYSTEM $234,505,511 $237,691,664 1.4%*Includes Capital Farebox Financing revenues.

Table 10: Passenger Revenues* by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new

revenue accounting system which provides more precise line breakdowns then our previous systems were able to provide.

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Table 11

Passenger Revenues* & Average Fare by Rail LineJanuary-September

Line Passenger Revenue (in 000's) % Change Average Fare2010 2011 Change % Chng in Trips 2010 2011 % Chng

BNSF $36,797 $37,114 $317 0.9% 1.4% $3.10 $3.08 -0.5% Electric Lines 19,768 19,593 -174 -0.9% -0.6% $2.75 $2.74 -0.3% Heritage 1,634 1,657 23 1.4% 1.8% $3.18 $3.17 -0.4% Milw-N 15,707 16,024 317 2.0% 2.0% $3.20 $3.20 0.0% Milw-W 15,427 15,967 540 3.5% 4.0% $3.22 $3.20 -0.5% North Central 4,208 4,401 193 4.6% 5.5% $3.69 $3.66 -0.9% Rock Island 18,141 18,462 322 1.8% -0.2% $2.89 $2.94 1.9% SouthWest 4,945 5,149 204 4.1% 4.4% $2.77 $2.76 -0.3% UP-N 20,955 18,918 -2,037 -9.7% -7.1% $2.94 $2.86 -2.9% UP-NW 23,564 25,202 1,638 7.0% 7.6% $3.27 $3.25 -0.6% UP-W 16,830 17,437 607 3.6% 2.1% $3.01 $3.06 1.5%System** $177,977 $179,926 $1,949 1.1% 1.2% $3.05 $3.04 -0.1%*Includes Capital Farebox Financing revenues. P:\RIDE\Rprt_xls\[AVGFARE.XLS]A

**Does not include free trips

Figure 5

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Passenger Fare(rolling three-month average)

$2.20

$2.30

$2.40

$2.50

$2.60

$2.70

$2.80

$2.90

$3.00

$3.10

$3.20

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Fare Increase

Fare Increase

Fare IncreaseFare

Increase

*Does not include free trips

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