commvault business solutions seminar - melbourne, spet 11 2014
DESCRIPTION
Understand how to implement best practice, modern data management practices, through specific examples from University of Tasmanian, RMIT and BHPTRANSCRIPT
All things DataMelbourne Business Solution Seminar
Bryan StibbardArea Vice President – Australia / New Zealand
8:00 - 08:15 CommVault Strategic Overview: The Evolution of Data Management with CommVault
Bryan Stibbard, AVP, CommVault Australia and New Zealand
8:15 - 8:45 All Things Data: Opportunity or Threat? The Nexus of Forces
Dr Frits de Vroet, C-Insight Australia(former CIO of BHP)
8:45 - 9:15 Case Study University of TasmaniaThe importance of a holistic approach to data management
Richard Eccles, Associate Director (Strategy, Innovation and Architecture) and Associate Director (Service Delivery and Support) at University of Tasmania
9:15 - 9:30 Case Study RMITManaging student data growth
George Kouroulis, Senior Manager - Infrastructure Support, RMIT University
9:30 – 10:00 Customer Panel: All things Data
10:00 Closing remarks and finish
Agenda
Meta Data
CommVault vs Frankenstein creationCommVault Symantec HP
CA Technologies
IBM EMC
Backup & Recovery
Archive, Email, Files, eDiscovery & Compliance
Data Reduction
Deduplication &
Compression
Enterprise Reporting
Replication,Management,
& CDP
Desktop / Laptop
Protection
Cloud ? ? ? ? ?
PureDisk
Replication Exec™
NetBackup
Enterprise Vault
Ops Center
Data Protector
Storage Essentials
TRIM
StoreOnce
Data Protector
ZDB
IAP
IDOL
SRM
NOT AVAILABLE
D2D
NOT AVAILABLE Common Store
TSM for SharePoint
Princeton Softech
Trellisoft
Replistor
RecoverPoint
Repl. Manager
Control Center DPA
Centera
SourceOneXtenders
HomeBase
Networker
What do the analysts think?
5
A Leader: 2014 Gartner Magic Quadrant for Enterprise Backup/Recovery SoftwareA Leader: The Forrester Wave: Enterprise Backup and Recovery Software, Q2 2013
Source: Magic Quadrant for Enterprise Backup Software and Integrated Appliances; by Dave Russell, Pushan Rinnenn; 16 June 2014© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, e-mail [email protected] or visit gartner.com. Used with permission.
Source: The Forrester WaveTM: Enterprise Backup and Recovery Software, Q2 2013, by Rachel Dines with Stephanie Balaouras, Jessica McKeeThe Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc.
All Things Data: Opportunity or Threat? The Nexus of Forces
Dr Frits de Vroet, C-Insight Australia(former CIO of BHP)
All Things Data: Opportunity or Threat?
Frits de VroetC-Insight Australia
www.c-insight.com.auTwitter: @FritsdeVroet
Introduction
Page 8
Business management Strategy & Quality Information Technology (CIO) Business Process Optimisation (CPO) Executive Advisory
8 April 2023
Contents
Page 9
• The nexus of forces (Social, Mobile, Information and Cloud) is dramatically changing our business environment
• The availability of data provides organisations with exciting new options • What is the role of the IT function in turning this data into relevant
information?• How can this development become an opportunity for the CIO or IT Director
to play a more influential role rather than being a threat of losing control?
8 April 2023
Nexus of Forces:Converging
Page 10 8 April 2023
Consumerisation driving enterprise IT practices
“Never alone, never lost and never bored”
Subscription-based services allows convergence
©Gartner
8 April 2023Page 11
Big Data Analytics
Big data analytics refers to the process of collecting, organizing and analysing large sets of data ("big data") to discover patterns and other useful information
Big data is characterised by the following dimensions: Volume, Velocity and Variety With the right big data analytics platforms in place, an enterprise can boost sales,
increase efficiency, and improve operations, customer service and risk management
8 April 2023Page 12
Big Data Sources
Sensor Machine Log Location Internet of Things Data Storage Public Web Social Media Business Apps Media Documents Archives
Who will succeed?
Leading companies
Understand relationships between behaviour, sentiment, history, location and intention
Create innovative products and services reaching new customers in new ways
Embrace digitisation of their business processes and utilise that to drive business transformation
Create new roles like data scientists, customer experience experts and master data managers
Adjust without uprooting business models and system architectures(?)
8 April 2023Page 13
8 April 2023Page 14
Losing control – ability of functions and employees to go at it alone Rogue IT (top CIOs control about 65% of total IT spend) Diminishing value of traditional IT organisation Big legacy systems that require IT (and business) transformation – this
nowadays includes SAP, Oracle and MSFT ERP platforms… 25% of CIOs is perceived as a true business peer; 48% is seen as a cost
centre or service provider and primarily manage IT crises…
Threats for IT
Changing Role of IT
Traditional
Gather business requirements Build or source an application
and required infrastructure Educate ‘the business’ on how
to use the tool Ensure availability,
performance, etc. Manage IT crises
Future = Now
Adapt and Absorb technologies Align and Facilitate within the
organisation Combine and Integrate
Applications, Data and Vendors Manage business and vendor
relationships Avoid IT crises?
8 April 2023Page 15
8 April 2023Page 16
Adapt and Absorb
CIO as a Business Leader
Enable transformational change Drive business optimisation through process redesign (supported by IT applications) Establish necessary Governance structures to manage risk Control cost to serve
Ensure the basics are in place Finalise Application Rationalisation Update IT Strategy and Application Roadmaps Establish an Enterprise Architecture including Process and Data Architecture with
associated process and data owners (positioned in operations and functions) Recruit for new roles such as data scientists, master data managers, etc.
8 April 2023Page 17
Align and Facilitate
CIO as a Venture Capitalist
Seek new ideas that will challenge the business’ status quo Build an innovation pipeline (of big data projects) Create incubators and help fund new initiatives Identify a business champion Communicate the potential and success of new initiatives
Help other executives seize opportunities Talk to them! Provide easy access to skilled staff so that they don’t have to go to other vendors Create transparency through cross functional forums (IT council, project board,
innovation board, etc.)
8 April 2023Page 18
Combine and Integrate
CIO as an Information Broker
Establish the new IT Landscape Develop a cloud strategy Establish appropriate middleware –
become the data broker/cloud intermediary
Facilitate absorption of new applications and data sources
Time to Market and Agility are key success factors
8 April 2023Page 19
Manage Business and Vendors
CIO as a Product Manager
Develop an efficient data architecture Manage both production and non-production data Tease out big data requirements of internal customers Engineer a solution to absorb and manage fast-changing and voluminous data from a
proliferation of sources (internal and external)
Productise Create a product map of standardised offerings Set architectural standards to ensure integration Select and maintain strong relationship with vendors Understand product profitability -> business impact and total of ownership
Focus on the customer – be relentlessly customer centric
Build credibility through contribution – manage risks and create business opportunities
Business acumen – be an equal business peer Social acumen – communicate through blogs,
internal social networks, external engagements, twitter, etc.
Assume broader responsibilities – Digital Officer, Data Officer, Business Process Optimisation, Procurement, Vendor Management, Innovation
8 April 2023Page 20
Getting a seat at the table
Questions?
8 April 2023Page 21
Frits de VroetC-Insight Australia
www.c-insight.com.auTwitter: @FritsdeVroet
The Importance of
a Holistic Approach
to Data Management
Information Technology
Services
Richard EcclesAssociate Director (Strategy, Innovation and Architecture)Associate Director (Service Delivery and Support)
• 30 Years in IT in State and Federal Government
• Tertiary Education (x3), K-12 Education (x1), Health and Human Services (x3)
• UTAS 1984 – Junior Assistant Computer Programmer(code for ‘makes the coffee’)
• Software Developer
• Senior Systems Administrator
• Program Manager $14M Nationally Funded Initiative
• Manager ICT Infrastructure
• Director IT Services
• Chief Technology Officer
What are the Information Management Challenges of today;• CIA; Confidentiality, Integrity and Availability
• Data Governance
• Custodianship
• Single Source of Truth
• Compliance
• Privacy
• Audit
• Security
• Enterprise Search and Discovery
• Archive
• Integration
• There is a lot of Data out there
• Data becomes Information when it is validated and delivered in a useful form
• Business survives on Information; Information drives business
• Technology enables information to be delivered
• Technology solutions need to keep pace with information demands in physical hardware, software and business processes
• IT adds value when it sees Data as Information
• MND Ice Bucket Challenge
• $5 every time I say Data
• Keep Count
Information Versus Data Challenge #1
Information Versus Data Challenge #2
Information Management challenges I have contended with;
• George Orwell’s Book - Animal Farm• All animals are equal, but some animals are more equal than others• All Information is equal but some Information is more equal than others
• Can the Information be Classified or Categorised• Information Security Principle that did not allow information to be classified• This principle was removed two years later
• What is the value of the data; strategic or operational
• Is the data structured or unstructured
• Is there more than one source of truth
• Does the information have to remain immutable; Can we de-dupe
• Can we archive information
• Context for delivery of information; share lots, protect little or vice versa
This is a short synopsis of my journey in
providing technology solutions for information
management challenges in large corporate
enterprises
2004 – K-12 EducationProblem Statement: Reliability• Backup and Recovery was not commodity, it was complex
• Storage tiering was not mature, no Hierarchical Storage Management
• Resource commitment was high, Value returned was low
• Backup windows were tight, re-run after failure was difficult
• Management was not via a single pane of glass console
• No existing contracts for an enterprise solution
• No Strategic Partner, Tactical Solution Provider
• Lead Agency in State Government to Tender for a solution
http://www.backuptrauma.com/
20 February 2006
SAGE–AU Tasmania Conference 2006
Enterprise Backup and Recovery - From Chaos to Cool
A Case Study at Department of Education
Direct to Tape
Disk – Disk - Tape
Disk – Disk - Tape
2006 – Health ServiceProblem Statement: Availability & Search
• Very large datasets of structured and unstructured data
• No enterprise search capability
• Compliance and Privacy difficult to manage
• Better Availability and Disaster Recovery required
• Data Classification was not in place
• Medical Imaging complex
• Medical images need to remain immutable
• Uptime of systems and data critical to business
• Tiered storage solution with Commvault implemented
2014 – University of Tasmania• Teaching Institution
• Research Institution
• Only University in Tasmania
• Campuses in Sandy Bay and Hobart CBD, Launceston, Burnie and Rozelle in NSW
• 125 Years in 2015
• Consolidated IT Groups in Schools, Faculties and Institutes into Central IT Services Branch in 2013
• 10 Year IT Strategic Plan endorsed in August 2014
Information Strategy 2014-2024
Enhance service delivery
PrinciplesAgility and value throughnew modes of delivery
Information drivenbusiness decisions
Objectives
1. Quality information for
strategic enhancement
2. Supporting Quality
Learning and Teaching
3. Supporting Excellence in
Research
4. Governing Improved Value and Outcomes
5. High standard quality
infrastructure
Infrastructure:• 50 Physical Servers
• 650 Virtual Servers
• Storage 150TB of data
• 45TB Research data
• 105TB Corporate data of which 50TB estimated to go into Cloud (personal work data)
• Microsoft Windows: Email, Directory Services, Fileshares, Oracle and SQL Databases, Web Apps
• Unix/Linux: Oracle Databases, Apps
• 2 main Data Centres, several computer rooms
Infrastructure (continued)• Backups are D-D and D-T but not D-D-T
• Do not have HSM or Archive
• iSCSI via EqualLogic
• FC via Brocade and HDS
• Direct Attached Storage is Dell
• Part of National RDSI and Nectar Initiatives
• Some Cloud based Applications and Information• Learning Management System• Federated Identity• A few corporate applications
University of Tasmania is a node for RDSI and NeCTAR Storage Clouds
• RDSI - Research Data Storage Infrastructure
• Nodes around Australia hold collections of national significance
• UTAS implemented an RDSI node in 2013
• UTAS holdings are for Marine and Climate information
• https://www.rdsi.edu.au/node-statuses
• NeCTAR - National eResearch Collaboration Tools and Resources Project (NeCTAR)
• UTAS implemented a NeCTAR node in April 2014
• http://www.nectar.org.au/university-tasmania-research-cloud
2013 – University of TasmaniaProblem Statement: Governance, Availability, Growth & Agility
1. Data Governance; Business Ownership and Source of Truth
2. Leverage value from information holdings; Integration and Business Intelligence
3. Require Rapid Disaster Recovery
4. Consolidate infrastructure and licensing
5. Unpredictable growth, need to be able to scale quickly
6. Require more agile provisioning of services
7. Require opportunities for innovation to extend services
8. From an Enterprise Architecture viewpoint, Technology, Application and Data architecture is too complex and diverse
2014 – What Are We Doing1. Business:
• Data Governance implemented; owned by business
• Business Intelligence Project funded and active
• Remove system and data duplication
2. Technology:• Review of current state of enterprise architecture and definition of future state
aligned with IT Strategic Plan
• Consolidation of Commvault instances and other backup tools
• Re-design and re-configure backup policies to remove complexity
• Upgrade from Version 9 to Version 10
• Implement Enterprise Search capability
• 2nd Site on-prem and off-prem for DR Media Agents in Active Active Mode
• Self Service User Recovery
• Cloud BaaS
• Archive Fileshares to Cloud
• Backup for Student Devices
Outcomes
• We will have reduced complexity
• We will have reduced diversity
• We will have lowered our support cost
• We will know where our data resides
• We will know how much storing our data is costing
• We will have higher availability
• We will be more agile, scalable and flexible by adopting Cloud based services under our Cloud Framework
My View on Vendor Partnerships1. Supply Chain Partners
• Usually 20-30
• Products only
• Good price, fast delivery
• Manage on performance
2. Tactical Partners• Usually 10-20• Provide products and services• Add additional value• Manage on outputs
3. Strategic Partners• Usually only 5-10• Provide solutions• Rely on solution roadmaps to help inform strategy• Spend time with these partners• Manage on outcomes
3 Takeaways from UTAS Experience;
1. Consolidate and Simplify
• Infrastructure and solutions
• Diversity causes complexity
2. Add Value
• It is not just about the data
• Understand business is driven by information
3. Step into Cloud
• In a manageable way, establish a framework
• Understand the Information Management implications
• Don’t be conservative about Cloud
How Many Times Did I Say Data ?
Questions and Discussion
Case Study RMITManaging student data growth
George Kouroulis, Senior Manager - Infrastructure Support, RMIT University
A Global University of Technology & Design
Global, Urban, Connected
Our MissionThe University brings knowledge within reach through education and research
to enrich and transform the futures of individuals, cities, industries and nations.
Our VisionRMIT will be a global university of technology and design.
As a university of technology and design, RMIT will focus on creating solutions
that transform the future for the benefit of people and their environments.
We will collaborate with partners to ensure the global impact of our education and research,
and we will reach out through our presence in cities across the world to make a difference.
By the Numbers
82,229 Students
— Postgraduate research: 1,873
— Postgraduate coursework: 9,836
— Undergraduate: 47,604
— Vocational and training: 16,200
— Online (Open Universities Australia): 6,090
— Others: 626
40% International Students
— 16% studying in Australia
— 24% studying outside Australia
Applications per place (UG and PG): 11.1
First-year retention rate: 85.26 per cent
First-year success rate: 86.79 per cent
Global, Urban, Connected
The Data Challenges
Data resides everywhere mobile computing has created this demand
Diversity wide range of supported platforms and versions
Unique customer base academic staff, students, business services
Data governance data retention and compliancy, increase in security and monitoring
Continued data growth unsustainable management overhead and expensive to
maintain
Youth accelerating adoption of technology
The Size of Things
4 pb of disk
300 tb of production data
142 tb of archive data
1200 virtual machines
300 physical Servers
400 databases
What is Important to Us
Customer Satisfaction
Integration with broader environment
Data management across different types of storage
Archiving and information governance
Reduced data TCO
The “Uplift”
Storage Infrastructure
Major uplift to current storage environment including NetApp and HP 3PAR
Backup Infrastructure
Uplift from CommVault Simpana v9 to v10 to support new functionality requirements
Support Processes
Update Operational Support Processes to facilitate new service
Why CommVault?
CommVault Simpana v10
Supports NetApp cluster mode snaps HP 3PAR Converged
Fast metadata lookupsDynamic retention
policies
CommVault Archiving
Cheaper licencing costs
Allows data to be stored on cheaper
diskFrees up resourcesReduces production
backup windowReduced costs and
maintenance of tapes
IntelliSnap and BackupsIntelliSnap to be used as the primary backup
method with streaming backups to be phased out over
timeFeature Rich
Speed ,Simplicity and Accuracy
Solid state media agentsLocal index repository
Faster performanceSmaller backup
windows
Customer Panel
#commvault
Thank you!#commvault