company overview · and usage pattern of your application. bandwidth used per user motadata churns...

© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 1

Company Overview

Unified Product Suite for IT Operations and Big Data Analytics


Agenda

1. Company Overview

2.

3.

4.

Product Overview

Key Stats & Differentiators

Benefits

6. Product Roadmap

7.

8.

9.

Licensing

Clientele & Testimonials

Awards

5. Technology Integrations 10. System Requirements


p

Company Overview


Our Journey So Far

Founded in 2010Incepted with

focus on developing unified

network monitoring tools

Minder 4.0Second successful release of Minder, closed multiple

OEM deals

Motadata 6.0Next generation

version of Minder, unified platform

for IT & Log Analytics

Motadata 7.0 Unified Product

Suite for managing & resolving IT

Operations (Now also includes ITSM)

Minder 3.0First market

release of Minder –unified network monitoring tool

Minder 5.0Third successful

release of Minder, closed first deal

with Fortune 500 company

Motadata 6.5Version upgrade

with massive speed and scale

improvements for analytics,

monitoring and alerting

2010 2014 2016 2018

2013 2015 2017

Number of devices monitored: 250000+ Events processed per day: 10 Billion+


Worldwide Presence

USA

UAE

Mumbai

Bengaluru Philippines

New Delhi

Ahmedabad

Hyderabad

Israel


Product Overview


Proactively take actions with complete visibility & automated alerts

Network Performance & QOSPhysical & Virtual Server Infra Applications & ServicesNetwork Configuration Management

Network Management & Monitoring

Capture network flow data to monitor traffic from devices supporting NetFlow v5 / v9, sFlow, jFlow & IPFIX etc.

Network Flow Analysis

Network Flow Analytics

Collect and analyze log data from multiple sources regardless of data format

Syslog/Event LogsApp/Database Logs

Log Management

ITIL based Service Automation that enhances support efficiency & minimizes

repetitive tasks

Incident/Problem/Change/Asset Management

PinkVERIFY ITSM

Product Overview

Infrastructure Intelligence Platform (IIP) Data Analytics Platform (DAP)

Data Analytics Platform (DAP) IT Service Management (ITSM) Platform


360o Visibility of IT Infrastructure - IIP

HPUX

Network Devices Firewall Router Switch Wi-Fi Generic SNMP Device

Database Oracle MYSQL MSSQL IBM DB2 PostgreSQL

Virtualization VMware Microsoft Hyper-V Citrix Xen

URL HTTP HTTPS PhantomJS

Cloud AWS AIX Google App Engine Microsoft Azure

Server Windows Linux Red Hat IBM AIX

E-mail SMTP Symantec Gateway Exchange

Platform Java .NET

Application Server JBOSS WebLogic

Middleware LDAP Active Directory

Web Server Microsoft IIS NGINX Apache HTTP Tomcat

Sybase SAP Hana


360o Visibility of IT Infrastructure – DAP & ITSM

Log Management Network Logs Server Logs Application Logs Custom Logs

Flow Management

ITSM Hardware Software Cloud

Netflow V5 Netflow V9 sFlow jFlow IPFIX

ITIL Process Compliant

Other Video Conferencing Tools

VOIP Monitoring Tools


LOG COLLECTORS & PARSERSSYSLOG, EVENT SYSLOG, AUDIT LOGS SLOW QUERY

IT IN

FRA

STR

UC

TUR

E L

AY

ER

NETWORK LAYER SERVER LAYER APPLICATION LAYER

NETWORKDEVICES

URLSERVERS VIRTUALMACHINES

CLOUD DATABASE APPLICATIONSERVER

WEBSERVERS

MIDDLEWARE PLATFORM EMAIL

DISCOVERY & POLLINGSNMP, SSH, POWERSHELL, JMX, JDBC

NCMNETCONF, TELNET, SSH

FLOW PARSERSNETFLOW V5/V9, JFLOW, SFLOW, IPFIX

ACCESS LAYER

BSMSLAITSMWEB GUI

MOTADATAWEB GUI

OUTPUT WRITERPLUGINS

ALERT / RUN BOOK ENGINE

ROLE BASED ACCESS DATABASEFULL TEXT SEARCH

ENGINE

ITSMITSM INCIDENT, PROBLEM, CHANGE,KNOWLEDGE, ASSETMANAGEMENT

3rd PARTY TOOLSJIRA, SLACK, etc.

ALERT &NOTIFICATION

Correlated Analytics of all IT data at one place


Deployment – On Premise & Distributed

https

Site - 1 Site - 6Site - 2 Site - 5Site - 4Site - 3

DATABASE SERVER HAPOLLING ENGINE ALERT ENGINE

MASTER SERVER

RPE


RPE RPERPE RPE RPE

LOCAL REDUNDANCY

RPE RPERPE RPE RPE

DB

MotadataMaster

DB

MotadataMaster

State NOC DR NOC

Web Console

Mobile Console

Web Console

Mobile Console

DB

MotadataMaster

D R R E D U N D A N C Y

NMS Deployment: DR Redundancy


Network Management & Monitoring with Infrastructure Intelligence Platform (IIP)


Problem Statements (Network Monitoring)

Why server performance is going down?

How to find the root cause of

network failure?Do we get real-

time notifications if any device goes

down?

How do we monitor different

sites from one central location?


One Platform for Availability, Performance & Security

Go proactive and take action before the issue becomes a problem with complete visibility and automated alerts

Monitoring Key Highlights (IIP)


Monitoring Key Highlights (IIP)

Troubleshoot faster and get actionable insights

Root Cause with Context

PowerShell, SNMP, SSH, JDBC, JMX, HTTP/HTTPS etc.

Native Protocol Support

Multi-Vendor Support

All in one DashboardMore productive operations with 3rd party integration

Integrate Existing Tools

Correlated Data


Network Topology

Automatically plot your network in minutes with topology feature

• Visualize complete IT infrastructure.

• Be assured of referring to the most up-to-date network maps, with topology builder job.

• Construct an easy-to-view network topology map that lets one choose the network’s seed device and preferred network layout type


BSM & SLA Measurement

Reduce Application Support &

Maintenance Cost

Add a Business Context to your

IT Resources

Enhance SLA Management

Improve Fault Management

Define Dependencies

Business Service Management

It helps you know what business processes are

affected when there is downtime or performance bottlenecks

The integrated application, server

and database monitoring

capability ensures IT administrators can troubleshoot with

ease

Business Service Management

supports the ability to group resources in a hierarchical model

IT Administrators can focus on

resolving problems, planning inventory and other activities that are core to the

business

The monitoring model used reduces setup time and man

power costs and adds to enterprise

savings

Support industry best practices – this

ensures, infrastructure is better managed

along with meeting SLA requirements

Easy Troubleshootin

g

Create logical Business Services by choosing KPIs from Network, Server and App metrics. Track Availability & Performance SLA on critical services


SLA Management

Ping Failed

Ping failed to network connected Device (Eg. Switch/

VM/App)

Down Alert Triggered

Monitoring engine generates device alert on

event console, it also sends trigger to

integrated Motadata service desk using API

Incident Generated

Motadata Service Desk creates new

incident & assigns it to Technician using

automated rulesSLA Auto Escalation

Ticket if not handled within first SLA time period it gets auto

escalated to L2 Technician

Resolved

Field technician resolves the

issue Reports Generated

Service Desk Team generates

weekly/monthly report for SLA. No.

Incidents and average resolution time are recorded


Network Configuration Management (NCM)

• Backup device configurations, maintain history, compare versions & upload changes through a centralized web GUI

• Monitor configuration changes, get instant notifications and prevent unauthorized changes

• Manage configurations of network devices from multiple vendors - Cisco, Juniper, HP, Brocade & more

Configuration ChangeAlert

Search configuration& Devices

In Depth Report

Configurationcomparison

Remote FirmwareUpdate

Change reviewapproval mechanism

ConfigurationRollback

Role based AccessControl

PCIReview

JobScheduling

NCM


Log Management & Flow Analytics with Data Analytics Platform


Problem Statements (Log Management & Network Flow)

Which IP address/user or app is using the

maximum bandwidth?

How do I identify which unauthorized

user has accessed application?

How do we track down suspicious

activity?

How do we comply with govt.

regulations on Log Management?


Log Management Key Highlights (DAP)

Agentless or Agent-basedForward the logs using standard methods or use agents

Compliance ReportingCollect log data to meet compliance

requirements

Log CorrelationPre-defined rules to find patterns in collected logs

Any Device/Server/App/TextCollect and correlate log data

regardless of any format

Normalize Log DataOrganizing data relation to facilitate better correlation

Centralized Log Management

All your log data at central location


Find Actionable Context in Log Data across infrastructure

Collect and analyse log data from multiple heterogeneous sources regardless of log data format.

Log Management Key Highlights (DAP)


Flow Analytics Key Highlights (DAP)

Capture all conversations

Capture, view, log and analyze data

Bandwidth used per IP

Detect the use of excessive

bandwidth by IP

Application traffic issues

Detect apps with higher bandwidth

usage

Retain raw conversations

Get historical trend of each

unique transaction

End-to-End traffic

Unified visibility from network to

end-user



Monitor & Analyze Your Network Flow Traffic

Capture flow data to monitor network traffic from network devices supporting NetFlow v5 and v9, sFlow, and IPFIX etc.



Real-time Insights on Traffic and Application Behaviour

Capture all conversations

Capture, view, log and analyze all the data passing through your network. Detects every network activity, also application usage of system’s ports.

Retain raw conversations

Get historical trend of each unique transaction between IP to IP, IP to the application. Understand user behavior and usage pattern of your application.

Bandwidth used per user

Motadata churns bandwidth usage down to individuals. Keep a close eye over network bandwidth usage and detect the excessive use of bandwidth.

Deep insight into flow

Gain deep-level invaluable insights about how your network being used. Identify abnormal traffic patterns, fight potential threats proactively.

Application traffic issues

Identify applications causing network traffic performance issue. Detect applications with higher bandwidth usage to avoid bandwidth outage.

End-to-End traffic

Unified visibility from network to end-user. Get the complete picture with end-to-end traffic visibility. Gain holistic view over traffic trends.


IT Service Automation with ITSM Platform ITIL Compliant


Problem Statements (Service Automation)

How do I maintain inventory for both IT

& non IT assets?

Are there rules to automatically assign

tickets? How to automate ticket management

which is also ITIL compliant

How do we keep track of assets spread across

multiple locations?


Service Automation Key Highlights (ITSM)

Change ManagementUnderstand the change and its impact, implement it with minimum risk based on standardized methods & procedures

Ticket & Incident Management Report, respond, investigate & prevent

incident impact by restoring the service to normal as quickly as

possible

Asset ManagementOperate, maintain, deploy & dispose of IT

assets in a systematic way. Maintain records of hardware, software with details from acquisition to expiry

Patch ManagementAcquire, test & deploy patches across all administered IT Assets in a systematic

way for enhanced security, performance, new features & improved system stability

Problem ManagementEliminate recurring issues and reduce

adverse impact of incidents by identifying the root cause of the incident

Knowledge ManagementCapture, organize and make knowledge available to all. Reduce redundancy by

empowering the users to find a solution for common issues themselves

Workflow AutomationAutomates tedious task of managing

service requests with rule-based routing to auto escalate problems and

send alerts when the ticket status is updated

MOTADATA ITSM is now Pink Verified


The ITIL Compliant ITSM Platform

empowers digital enterprises to run

their IT operations with utmost

reliability, flexibility, & built-in

intelligence.

Our dynamic platform leverages

power of technology to deliver

contextual, collaborative and

intelligent user experience so that

enterprises continue to consume

quality IT services with highest

operational efficiency.

Service Automation Key Highlights (ITSM)

Universal Search

Assisted Conditional Search

Quick Filters

Colour coded technician work load


Key Stats & Differentiators


Key Platform Highlights

100k 85%

NO Lowest

Events analyzed in lessThan 10 seconds on singleserver

EPS in commodity 4-coreserver

Compression on rawExtracted data

No external proprietaryDatabase required

No time limits on actualData retention

TCO in the industry

NO

1+ Bil


Key Differentiators

• Network Monitoring

• Log & Flow Monitoring,

• ITSM

Integrated Product

• No Proprietary OS

• DB runs on any COTS hardware

• No SAN storage• No 3rd party

software license

Lower TCO

• Eagle’s eye view of complete IT infrastructure with Customized Dashboard

Flexible Dashboard

• Single NMS for multi vendor ecosystem

• Manage & orchestrate WI-FI, GPON, DWDM, IPMPLS

Unified NMS

• Supports local & Disaster Recovery implementation

• No 3rd party software license required

High Availability

• Compliance to international standards

Compliance

• No limit on Data Retention

• 85% compression ratio to reduce storage Space

Data Retention

• 1+ bn events analyzed in 10 Sec

• 100K EPS in commodity server

Faster Processing

• Bundled product to reduce installation & configuration time

Faster Rollout

• Vertical & Horizontal Scalability with RPE

• No proprietary /3rd party software license required

Scalability

• Master-Remote Polling Engine

• Roll-based Access

• Cost-effective hosting of multiple customers

Multi-tenancy

• Open & plug-in driven architecture to support customized requirements

Plug-in driven


Motadata for MSP


Motadata Enhances Efficiency for MSPs

OS Independence

Strong Multitenancy

Report Customization

Easy to Setup &Deploy

Scalable Solution


MSP - Distributed Monitoring for Cloud with Multi-tenancy

RPE

Customer-1

Customer-2

Customer-3

RPE

RPE

Customer-1Large

RPE

Customer-2Large

RPE

Customer-3small

RPE

Customer-4small

RPE

Customer’s network engineers/managers can access a view of their network only, from the central Motadata console. Account limitation views are used to implement a multi-tenant system.

MSP NOC- LAN type connectivity

MSP’s networkengineer/manager

CORE DB MASTER

WAN


MSP Office

Master Server

IT Infra Network, Server, Database, Apps

Internet

RPE RPE RPE RPE RPE RPE

Customer # 1 Customer # 2 Customer # 3 Customer # 4 Customer # 5 Customer # 6

Motadata Centralized Dashboard

Motadata Deployment

© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 39Cu

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Customer’s site-wise Status Dashboard

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Topology Tag View – 4th Level Status

Site# 1

Site# 2

Site# 3


Summary: Motadata for MSP

NMS Flow LOG

MOTADATA PLATFORM

Remote Monitoring Log Analysis Flow Monitoring

BSM & SLA Data Security Alerting

ITSM


Incident Management

Workflow automation for entire Incident lifecycle with two way integration with monitoring system

Incident Logging

E-Mail, Telephone, Self Service Portal, Chat

IncidentAssignment

Based on Agent Load, Availability, Expertise

Incident categorization /

Prioritization

Based on SLA, Business Rule

Incident Analysis

Remote Desktop, Asset Information

Incident response/closure

Knowledge Base, Manual/Auto Closure, Closure through Mail,

Chat or Reply TemplatesKey Highlights

• Automatically assign incidents to the right technicians based on configured rules• Ensure timely resolution of Incidents as per SLA• Gain knowledge with an In-built Knowledge base. • Link incidents to problems then and there


Problem Management

Eliminate the cause of servicefailure: Diagnose the problem &validate workaround orpermanent fix, to reducenumber of incoming/recurringincidents and the impact ofincoming incidents to minimizebusiness impact

Problem detection

Problem categorization

Problem prioritization

Problem investigation & diagnosis

Problem resolution & closure

Key Highlights

• Raise new problem from within the incident• Link related incidents to problems• Analyze root cause, document symptoms and calculate impact• Identify temporary workaround quickly• On problem resolution, automatically close associated incidents• Proactively nail underlying issues in your IT• Minimize The severity Of incidents


Change Management

Minimize OperationalRisks - Take informed

decisions

Set priority of change asper business needs

Reduce unauthorized, failed and emergency changes

Enable less disruptionof IT services

Plan, implement and reviewchanges

Easily follow-up onBusiness changes

Lower the risks dueto the changes

Record and documentthe changes

Protect services in thelive environment


Knowledge Management

Harness the power of knowledge transfer and self-service with Motadata’s IT ServiceManagement’s Knowledge Management Module to reduce the time taken to resolveknown issue. Create and publish articles from scratch, identify similar articles orimport the knowledge base from external sources.

• Self Service Portal to resolving issues that have occurred before

• IT managers can utilize the Knowledge to train new recruits in the IT department

• Knowledge Transfer by sharing detailed steps in resolving an issue, which may reoccur in future

• Faster Troubleshooting with portal that helps technicians to provide faster resolution to documented issues

• Contextual faster Search to resolve queries quickly

• Reduce calls to your help desk

Key Benefits


Asset Management

Manage Asset Lifecycle

Track IT & Non IT assets effortlessly for better control

IT Asset Inventory

Manage & optimize patch, deployment, inventory with single agent

Universal Agent

Control & Track where & how software products are being utilized

Software Inventory

Install patches for Windows, Linux & 3RD party applications

Patch Management

Optimize the profit generated by assets throughout their lifecycle

Asset Life CycleKeep track of all individual configurations in your IT system

Configuration

Discover all the assets in your IT infrastructure

Auto-discover


Patch Management

Update vulnerability details from vendors

Scan the Network

Download Patches

Identify Vulnerable Systems

Configuring Package Location

Approve/Reject Patches

Deploy Patch Remotely

Generate Status Reports


Technology Integrations



Network Devices

SNMP SNMP SNMPSNMP SNMPSNMP

Database

JDBCJDBC JDBC JDBC JDBC JDBC

Virtualization

PowerShellAPI SSH



Cloud

OS

SSH SSH SSH SSH

Application & Web Server

API API API

Powershell PowerShell

PowerShellJMX JMX JMXJMXSSHPowerShell



Collaboration

Application

API SSH API

API API APIAPI

API API

BSS


Clientele, Testimonials & Awards


Partial ClienteleEnterp

rise

Gain complete visibility of IT infrastructure with centralized Monitoring of distributed deployment using cloud, on premise, or hybrid eco-system

Telecom

Gov

t.ITMS, NaviMumbai

BFSITop Trading Houses

Well-known Enterprise Clients

Empowering 4 Smart Cities in India & still counting

70+ Telco Deployments


Motadata brought a refreshing experience against all the other monitoring systems that we tried including Nagios. The easy to use, comprehensive and unified platform, monitors all our IT

infrastructure and gives us eagle’s eye view from a single dashboard”

- Chintan Mehta, Director, Knowarth Technologies

“

Client Testimonials

Ease of use and its user friendly dashboard helps us discover various elements with real-time reports. The platform is Linux based and has a very simple licensing model.”

- Gaurav Shah, Co-founder and CIO, Communifi Technologies LLP

“Perfect monitoring tool for servers and network at an economical value. Excellent support

which is a key for any successful product!!”

- Rajesh Garg, CIO & VP - Digital Transformation, Rolta India Limited“


Awards

Won the “Most Innovative ICT Product Award” at the 9th GESIA Annual Awards 2016

Won the “Rising Star Award” by Finance Online in 2017

Won the “Great User Experience Award” by Finance Online in 2017


System Requirement

Virtual Appliance

Bare Metal – ISO,VMware – OVA,Hyper-V – VHD

CPU

8 Core – 64 bit processor

RAM

8 GB

STORAGE

100 GB

Master Server LocationCPU 8 Core

RAM 8 GBStorage 100GB

RPE LocationCPU 8 Core

RAM 8 GB

*System requirements depends on number of devices to be monitored and GB data per day to be analysed.


6 Aaryans Corporate Park, Nr. Shilaj Railway Crossing, Thaltej-Shilaj Road, Thaltej, Ahmedabad, Gujarat, India-380058

Address

Contact InfoEmail: [email protected]: [email protected]: [email protected]

India: +91 79 2680 0900USA: +1 408-418-5229

Telephone

Connect with us

Thank You

company overview · and usage pattern of your application. bandwidth used per user motadata churns...

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