company overview - velocity network solutions
DESCRIPTION
Information about our Los Angeles IT support and consulting firm, Velocity Network Solutions.TRANSCRIPT
Company Overview
Our Mission is Simple
to drive our client’s
business initiatives via
practical IT solutions &
predictable IT expenses.
About
Velocity Network Solutions
Who We Are A privately held company, Velocity Network Solutions was founded in 1999
by former Yahoo! Sr. Network Administrator, Thad Gerber. Thad saw a gap
in the IT services market where local small to midsize businesses were
frequently being underserved by IT providers employing inexperienced staff
and impractical solutions. The vision was not only to create an IT firm that
strictly hired seasoned professionals but one that could also act as a
business’s single resource for all of their technology needs.
Today, we’ve brought our vision into fruition by providing Southern
California businesses with a wide range of IT solutions including backup &
disaster recovery, network security, cloud computing, remote access &
support, CIO level IT consultation, vendor management and more. Over the
past several years, we have strategically implemented hundreds of projects
and installed thousands of computers along with other network related
items…all under the guidance of our highly experienced IT professionals.
Who We Serve
Our specialty is small to mid-size businesses ranging between 15 to
200+ end users based in the Greater Los Angeles Area.
Industries we specialize in are:
Legal Services
Financial Services
Manufacturing & Distribution
Nonprofit Organizations
Engineering
Small to Mid-Size Businesses
Technology Services
IT Outsourcing Managed Services Co-Managed Services Cloud Computing Solutions Unlimited Remote Support On-site Support Proactive 24x7 Monitoring Onsite & Offsite Backup Disaster Recovery Network Design & Installation Wireless Networking Colocation Email Hosting Fulltime Helpdesk (24x7 available) Anti-SPAM Web Filtering Data Migration Vendor Management Network Assessment & Reports Complete Network Documentation
Learn More
Commitment to Clients Our business is built 100% on customer retention and satisfaction. In fact, since opening our doors back in 1999 we’ve never lost a client due
to service. Our top priority is keeping communication lines open to understand and address our client’s business needs, plain and simple.
Commitment to Service We know that we cannot retain the best clients without providing the best service, so that’s exactly what we do. That’s also why we hire top-
tier talent with a minimum of 5 years technology and support experience. This creates an unmatched experience for our clients since they no
longer have to waste time getting “passed along” from one tier of support to the other.
Commitment to Leadership As one of the first technology firms to receive the Microsoft Small Business Specialist designation, we’ve remained one of the most focused,
experienced and reputable IT firms in Southern California; continuously working to reshape the way businesses view their IT support
providers. We do this by developing a consultative partnership with our clients, communicating with clients in practical business terms, and
maintaining a foundation of external resources that guarantee our clients get the best solution every time.
Our Commitment to Excellence
Our People
We all know that great people drive great companies. In our world of IT, “great” means our people must not only have an ample amount of technical experience but customer service experience as well.
Experience Every member of our staff has a
minimum of 5 years IT experience,
various certifications relating to
their area of expertise and, most
importantly, a strong desire to
understand and solve our client’s
issues. Additionally, each of our
technicians have a rich background
in multi-client support, making
them well-equipped to handle the
pressures of supporting more than
on client at a time.
Recruitment We leverage an extremely selective
recruitment process whereby, on
average, less than 1 in 150
applicants gets an interview and of
those, 1 in 40 become an
employee. Proper screening checks
are also taken regarding:
identity, address, passports,
financial background (credit
history, bankruptcy orders, court
judgments), education,
employment history, references,
criminal records and more.
Teamwork All of our consultants and
technicians work in a team based
environment and are not
segregated by role. This teamwork
oriented strategy contributes to
more robust knowledge share and
improved checks-and-balances
when it comes to solving problems
and developing strategies.
Our Processes
For Your
Business
Most of the issues businesses
experience with their network
originate from two basic
sources—poor design and/or
poor management. A poorly
designed network can be costly
due to both unnecessary
maintenance and lost employee
productivity. A poorly managed
or maintained network due to
neglect or inexperience can also
be costly as issues inevitably
compound and become a crisis.
Within Our Company An IT firm can’t expect to deliver great service if it’s disorganized
internally. We recognized this early on and have implemented
some of the most advanced, yet practical processes regarding
how our technicians support our clients and how we manage
ourselves as a company. Some of these processes involve our
advanced ticketing & alerts system, company wide knowledge
share, well defined workflow rules and more.
We’ve solved both of these issues by developing a straight-
forward, well defined set of processes that allow us to
efficiently guide our clients through any aspect of their
technology needs. Our processes take seemingly complex
situations, like switching IT providers or moving to a new
location, and turn them into an easy, manageable project for
all parties involved.
Over the past decade, we’ve gone to great lengths ensuring that we’ve developed
some of the most refined processes possible, both within our organization and for
your business.
Best Practices
A business’s data and network are the single most important assets in its operational framework, as they positively or
negatively affect every critical area from customer interaction to basic printing. This means that how a network is implemented and managed is critical. At Velocity Network Solutions, we’ve dedicated ourselves to the steadfast implementation of best practices within many verticals to ensure your business can
leverage it’s network effectively to accomplish key initiatives.
Standardization
One of the greatest ways for businesses to realize peak efficiency is
through the standardization of their technology and processes.
Though we remain a “technology neutral” IT firm, we still take all
necessary measures to standardize our client’s environments, using
technology that aligns with our client’s particular needs. By doing
so, our clients and our staff can achieve greater synergy in
developing solutions and resolving issues.
Documentation
Over the past decade, we’ve been appalled at the number of
businesses we speak with who either a) don’t have network
documentation at all, or b) have network documentation but it’s
being “held hostage” by their current IT provider. When partnering
with new clients, we make sure that they not only have thorough,
up-to-date network documentation and diagrams but also
maintain control of that documentation.
Compliance
Our experience supporting various industries over the past decade
has granted us the ability to assist our clients with compliance
regulations such as PCI-DSS, GLBA, FISMA, Joint Commission and
HIPAA as they relate to technology.
Practical Consultation
Our highly experienced, CIO level IT consultants are well versed in developing business centered strategies. The primary role of IT is to
support business initiatives so our consultants spend a great deal of time listening to our client’s objectives before choosing which
technology and strategy to implement. Again, as a technology neutral company, our consultants only suggest technology solutions
that directly accelerate those objectives. The last thing any business needs is an overkill, overpriced IT infrastructure, or worse yet, an
underperforming, progress-hindering one.
Every Velocity Network Solutions client is assigned a primary and secondary consultant. These consultants are there to provide
guidance and develop strategies with each client while our helpdesk manages the day-to-day support of their staff. The reason we
assign two consultants rather than the typical one is for basic redundancy and knowledge share. This ensures our client’s receive the
highest level of on-demand consultation they need without having to worry about vacation time, sick leave or any other hindrance in
service.
Learn More
“Zero-Tier” Helpdesk We save our clients precious time in dealing with tech support by eliminating the classic tiered support system altogether. By hiring only
the best of breed for our local helpdesk positions, our technicians are qualified to help you with any level of technical issue. Also, since our
office maintains a robust and thorough knowledge share system, every technician is kept up to speed on what’s happening with each
client’s network in real time. In short, our “Zero-Tier ” helpdesk prevents unnecessary time and money from being wasted on solving
technical issues.
100% Resource Dedication In order to maximize revenue, most IT firms split their technical resources between supporting their ongoing managed services clients and
engaging in one-off project work. The problem with this model is that it leaves their managed services clients out to dry if the technical
staff is engaged in heavy project work for other companies. This also creates unnecessary risk for the managed services clients, should an
emergency arise. Why should any business pay monthly for proactive maintenance and support if they’re not being completely covered in
the first place? We take a different approach and feel our clients deserve our complete attention. Our staff is dedicated 100% toward
ensuring our client’s needs are being met and their networks proactively monitored. In the event of an emergency, we always have the
necessary staff on-hand to resolve the issue. In short, Velocity is not out to maximize its revenue at the risk of our client’s well being.
Practicality Your technology and the support of that technology should serve one simple purpose, to drive your key business initiatives. Our IT
consultants let you speak first and take the time needed to understand your business initiatives prior to developing technology solutions.
Technology Neutral Solutions At the end of the day, you need to know that the technology solutions presented to you are the best options, regardless of brand. As a
"technology neutral" IT firm, our consultants and technicians are trained in a wide variety of technology solutions, recommending the one's
that make the most sense for your needs and budget. And, since we thoroughly vet every new technology that comes to market, you can
rest at ease knowing the recommendations you receive have been heavily tested by our experts.
What Makes Us Different
What Our Clients Are Saying…
"We have been a customer of Velocity over the past three
years and have been extremely impressed at their ability
to support and provide personal care to each of our
employees. One area where Velocity has gone above-
and-beyond is meeting our every need when it comes to
scaling a growing business along with all our technology
needs: additional servers, employee growth, additional
offices opening within state and globally, and growing
software deployment.”
MarketShare Partners Advertising, Marketing & Media—Worldwide
“Velocity formulated an entire IT policy for us. They
designed and installed the hardware and software,
and keep everything running in compliance perfectly.”
L&S Advisors Financial Services—Los Angeles, CA
“While it’s a comfort to know that the experts from Velocity
are available for tech troubleshooting, it is even more
exciting to have access to such an amazing team that’s
knowledgeable on the best ways to integrate emerging
technology into our operations.”
L.A. Works NonProfit—Los Angeles, CA
“Whenever we need anything technical,
we just call Velocity and their response is
fabulous. We feel like we can count on
Velocity and that’s exactly what we need.”
Gotcha Covered Manufacturing/Distribution—Burbank, CA
Read More
Our Technology Partners
HEADQUARTERS
6400 Laurel Canyon Blvd. #230
North Hollywood, CA 91606
(866) 464-5016 toll free
SALES
(818) 780-3600 #1
SUPPORT
(818) 780-3600 #2
MEDIA
CAREERS
[email protected] www.VelocityNS.com