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TRANSCRIPT
Auto Spare Parts and Service
Company Profile 2015
Head office:
Address: Plot No. 42 Block (III), Nimra,Talata, Juba Payam, Juba South
Sudan
Tel. +211 912132127; +211 955370037
Website : www.agab-trading.com
E-mail: [email protected]
Contact person: Mr. Abdalla Mukhtar Arbaa- General Manager
Contents
I. Executive Summary
II. Business licenses and regulatory certificates
III. Mission Vision Statement
IV. Organizational Structure
V. Manpower
VI. Facilities
VII. Equipments and Tools
VIII. Operational Procedure
IX. Products and Services
A. Parts Supply
1. Genuine spare parts
2. Lubricants
3. Tires and Battery
B. Mechanical Repair
1. Scheduled Services and quick service
2. General repair
3. Body and paint repair
C. Other Services
1. Fleet maintenance
2. Off site Service
X. Financial Statement
XI. Certificates
I. Executive Summary
Agab Trading and Investment Company Limited was established in 2008 as a private firm for
supply of automotive Spare Parts and Servicing catering to wide variety of brands and makes in
South Sudan. The company was founded by businessmen with a wealth of long experience and
strong financial back up with its base of operations in Juba, South Sudan. Since its operation
begun, the company has gained continuous success due to its reliable and stable reputation among
its client base.
Agab Trading team is highly skilled engineers, staffs, technicians and front liners from different
nationalities. This ensures delivery of our services and products to the highest professional and
efficiency resulting to highest customer satisfaction level.
Currently, Agab Trading and Investment Co. Ltd. serve the customers in the following areas:
The largest trusted and most reliable supplier of Automotive spare parts for different brands
and makes;
Automotive Servicing for all types of mechanical and Body & Paint repair (maintenance).
Automotive and industrial engineering services ( machining and fabrication industry)
Selling of new vehicles
Supply of Food stuff
Engineering & Construction
Our Spare Parts Department has the biggest volume of stock inventory and maintains the highest
supply fill rate among its competitors in the market. Situated is a 500 sq m lot area. Due to its
efficient logistical facilities, the company offers the most competitive pricing structure so that it
caters to both retail and wholesale to customers. We are dealing in spare parts for major brands
such as Toyota, Nissan, and Mitsubishi among others, selling of new vehicles, supply of food stuffs,
Engineering & Construction.
The Service Department offers all types of mechanical and body repair jobs. We cater not only to
retail and individual customers but also offer service contracts to fleet, NGOs and Government
institutions. Our workshop which is seated in a 4,800 sq m. lot area is equipped with the most
modern and state of the art equipments, tools and facilities to provide the highest quality and
reliable service for our customers. Our Service Department is capable of rendering all types of
mechanical jobs as well as Body repair and painting.
Our operation base is located in the following address:
Head office:
Address: Plot No. 42 Block (III), Nimra,Talata, Juba Payam, Juba South Sudan
Tel. +211 912132127; +211 955370037
E-mail: [email protected]
Contact person: Mr. Abdalla Mukhtar Arbaa- General Manager
Spare Parts warehouse and sales office
Address: Plot Mahata Yei
Telephone: +211 912132127, +211 956555508, +211 956350019
E-mail: [email protected]; [email protected]
Web: www.agab.com
Workshop
Address: Plot No. 04, Block Nyakuron Industrial Area, Yei Road, Juba, PO box 427, South Sudan
Telephone: +211 912959277, +211 912132127, +211 954985548
E-mail: [email protected]
II. Regulatory Licenses and Certificates
Our company id duly registered and certified under the following government and trading regulatory
agencies:
1. Trade and Industry Development office of Government of South Sudan
2. Ministry of legal Affairs and Constitutional Development
3. The Registrar of Companies, NGOs Societies and Associations
4. Office of the Chief Registrar under the New Sudan Act 2003.
5. Ministry of Finance and Economic Planning
6. Directorate of taxation
III. Our Clientele
Organization Status
1 German Development Corporation (GIZ) Parts, Lubricants and Service Supply
2 Interntional Organization for Migration (IOM) Parts, Lubricants and Service Supply
3 USAID Parts, Lubricants and Service Supply
4 Catholic Relief Services (CRS) Parts, Lubricants and Service Supply
5 Medicines Sans Frontiers Parts, Lubricants and Service Supply
6 ARC International Parts, Lubricants and Service Supply
7 ADRA Parts, Lubricants and Service Supply
8 Population Services Internationalnn(PSI) Parts, Lubricants and Service Supply
9 R.M. Asia (HK) Limitted South Sudan Branch Office Parts, Lubricants and Service Supply
IV. Mission and Vision Statement
VISION To be the leading automotive spare parts supplier in the market and automotive
service provider to achieve the highest quality service for maximum customer
satisfaction and sustainable growth and profitability.
MISSION
To achieve the highest level of customer satisfaction
To ensure work completion within the stipulated time frame
To deliver the highest quality of work in the most efficient and economical
way.
CORE VALUES
“Team work and People focused”
AGAB TRADING AND INVESTMENT CO. LTD. Recognizes that the most important asset of
the company is the employee.
We works together as a team with mutual respect, honesty and hard work which is the
foundation of our success.
We adhere to high ethical standards with the aims in mind of doing the right thing at the
right time and the right place.
V. Organizational Structure Our strong organizational structure is the backbone for our continued growth and success. At the Head office,
the Chief executive officer (CEO) is responsible for the approval of all purchases and major company
programs. The general manager is responsible for the overall management of the entire operation, support and
oversees the project at all levels for each business unit. The department or branch managers are responsible
for the day to day operational activities such as bidding, clientele management, and maintenance & supply and
Logistical operations.
Management structure
Structure by Department
Spare Parts Department
Our result oriented workforce includes professional staff ranging from Mechanical engineers, electrical
engineers, accountants, administrators, engineers and technical laborers who thrive in a dynamic work
environment that brings many challenges but also rewarding that our employees take pride in Getting thejob
done right.
Chief Executive officer
Ganaral Manager
Finance Manager
Spare Parts Manager
Workshop Manager
HR Manager
Aministration
Marketing Manager
Spare Parts Section
Inventory Controller Store keeperLocal Purchase and
LogisticsSecretary
Service Department
Our team is composed of highly trained and experienced technicians, front liners, engineers and staff. Coming
from different nationalities such as Indian, Philippines and South Sudan together we form a strong team.
Ranging from 10 to 28 years of work experience and exposure to high level environment, our international staff
have impressive track record in the field of automotive service business.
VI. Facilities
1. Building
2. Company Vehicles in good condition
No. Item Description QTY Cap.
1 Building Spare Prts Head office and spare parts ware house 1 351 sq m.
2 Building Workshop Workshop contains mechanical bays and Body
and paint section. Also tire service area,
electrical area, unit repair area and utility
rooms.
1 4800 sq m
3 Building Mait Warehouse Main store 1 200 sq m
4 Customer prking Parking or customers and staffs, Parking for
vehicles for service, for release and pending
units.
BUILDING AND FACILITIES
31 Vehicle HONDA CRV 2007 1 SUV
32 Vehicle TOYOTA hi lux 2009 1 D/C Pick up
33 Vehicle LAND CRUISER GX 2004 1 Station Wagon
34 Truck HINO 2005 1 40 TON
35 Truck AFFICO 1 40 TON
36 fork lift CATERPILAR 1 2 TON
COMPANY VEHICLES
1 Air Distribution circuit SAMOA air pressure system outlet 15 BAR/220 PSI 8
2 Air Distribution circuit SAMOA air pressure system outlet 15 BAR/220 PSI 2
3 Air Distribution circuit SAMOA air pressure system outlet 15 BAR/220 PSI 2
AIR DISTRIBUTION CIRCUIT
VII. Equipments and Tools
7 Car Lifter Molnar 2 4 ton
8 Car Lifter Molnar 2 3 ton
9 Car Lifter Molnar 4 3 ton
10 Car Lifter SEALEY scissor type for all type of vehicle 1 5 ton
11 Work Bench USAG 7
12 Brake Service machine AMMCO Proffesional brake service 1
13 Battery chargers ELECTRO START 650 1 230 volts
14 Hydraulic press stand set SEALEY YK20F 1 20 ton
15 Engine crane Yankee SC10 1 1 ton
16 Engine crane Yankee 600 TR 1 .6 ton
17 Creak Hydraulic 2 6000 kg
18 Creak Hydraulic 3 4000 kg
19 Creak Hydraulic 2 3200kg
20 Jack stand care stands instead of tires 3200 kg
21 Creeper board sealey 7
22 Air Compressor AIRMAXX 1 200 LIT
23 Tire Pressure Gauge SEALEY 2 20 GAL 75 lit
24 Generator Set CATERPILAR 1 250 KVA
25 Generator Set PERKINS 1 30 KVA
26 Water tank Metal bulk storage tank 2 6000 liters
27 Body protector GYSPOT BP (Automatic pressure controller) 1 550 DAN
WORKSHOP EQUIPMENTS
1 Recovery Recycling Machine Sun-USA 1
2 Gas Leak Detector Robinair 1
3 Vacumm Pump Sealey 1
4 Thermometer Robinair 1
5 Manifold Gauge Robinair 1
Air Conditioning system equipments
Wheel Mounted Oil Drainer 5
Oil Dispenser Gear Oli 90 2
Oil Dispenser Gear Oil 140 2
Automatic Transmission oil Changer 2
Oil Suction Gun (Syringe) 5
Grease Gun 5
High Pressure Washer 1
Wet and Dry vacuum Cleaner 2
Battery chargers ELECTRO START 650 2 230 volts
Hydraulic press stand set SEALEY YK20F 1 20 ton
Electric Drill Press 2
Portable Drill Elect/Air Operated 1
Bench Grinder 150 to 200 mm dia. 3
Angle Grinder 800 W 2
Extension Cord with Reel 2
Soldering Gun 50 W 2
Diesel Engine Tachometer 1
njection Nozzle tester 1
Diesel Engine Compression Tester 1
ngune Tuner 5
Timing Light 2
ompression Gauge Tester 2
Lubes and Cleaning
Electric Power tools
No. Description Reference QTY Cap.1 Snap Ring Remover Inside Work shop Tool Room 5
2 Snap Ring Remover Outside Work shop Tool Room 5
3 Adjustable Wrench Set Work shop Tool Room 3
4 Pipe Wrench 250 mm Work shop Tool Room 1
5 Pipe Wrench 14 mm Work shop Tool Room 1
6 Allen Wrench Set Work shop Tool Room 5
7 Sledge Hammer Work shop Tool Room 5
8 Handtap and Die Set with handle Work shop Tool Room 1
9 Hacksaw Frame Work shop Tool Room 2
10 Cold Chiesel Work shop Tool Room 5
11 Center Punch Work shop Tool Room 5
12 Garrage Service Light Work shop Tool Room 14
13 Torque Wrench 0 to 10 kg.m Work shop Tool Room 5
14 Torque Wrench 0 to 28 kg.m Work shop Tool Room 5
15 Torque Wrench 0 to 35 kg.m Work shop Tool Room 5
16 Flare Nut Torque Wrench Work shop Tool Room 5
17 Torque Wrench 0 to 100 kg/cm Work shop Tool Room 5
18 Extending Articulated Mirror Work shop Tool Room 5
19 Black Headed Rubber Mallet Work shop Tool Room 5
20 Black Headed Rubber Mallet Work shop Tool Room 5
21 Cantilever Toll box with Tools assortment Work shop Tool Room 2
22 Flexible Magnet Pick up tool Work shop Tool Room 5
23 Flexible Claw Pick-up Tool Work shop Tool Room 5
24 Nylon Faced Dead Blow Hammer Work shop Tool Room 5
25 Nylon Faced Dead Blow Hammer Work shop Tool Room 5
26 Stud Extractor Work shop Tool Room 2
27 UniversalPuller set Work shop Tool Room 1
28 Impact Driver Work shop Tool Room 1
29 Chain Wrench - oil filter Work shop Tool Room 5
30 Socket Set 40 PCS 1/2 & 1/4 Work shop Tool Room 3
31 Fuel/Oil filter wrench Work shop Tool Room 5
General Tools
Body and paint Equipments
Facility viewing
Body and Paint area Workshop
No. Description Reference QTY Cap.
1 Spray Booth Oven 1
2 Paint Mixing Machine 1
3 Spray guns 5
4 Pannel Stands 5
5 Infra red dryers 2
6 Arc Welding 1
7 Power welders SEALEY SUPERMIG 650 1
8 Various Denting Tools set, pullers set, panel beating
grinders, porto power, and clamps set.
BODY AND PAINT TOOLS AND EQUIPMENTS
Sufficient Stock of Spare Parts
Fully Secured premises Safe and secured parking area
VIII. Operational Procedure
In order to ensure maximum efficiency and reliability of our service operations, the following
process gives us a proper guideline:
1. Working Hours Monday – Friday 8.30am – 5.00 pm. Saturday 8.00am – 12.00 noon
Sunday Closed.
2. Service Process
A. Service Reception
We have qualified Service Advisers to handle costumer receiving with good interpersonal skills
and technical background. They are fully knowledgeable of the service processes keeping the
customer satisfaction in mind. They are also responsible for maintaining and updating customer
database. They were carefully selected to suit the job being our workshop representative to our
customers.
B. Consulting
To properly identify the problem, our qualified service advisers are gets all the information from
the customers by proper use of communication skills to obtain all necessary information.
Utilizing acquired experience, technical capability and customer communication technique,
problem solving process is narrowed down resulting to accurate and quick repair.
C. Diagnosis and repair
We have engineers and highly qualified technicians to carry out repair according to their area of
specialization. We are committed to customer satisfaction by providing Zero repeat job as well
as quick and economical repair by way of accurate and intelligent diagnosis. We are equipped
with modern tools and diagnostic tools to assist us in our repairs which our technicians and
engineers are trained and capable of using.
D. Obtaining approval
Before carrying out any repair on our customer’s vehicle, an approval from the customer must
be acquired first by way of telephone call or direct communication. For our fleet customers, a
written approval from the authorized representative is necessary.
E. Job Allocation
Service Appointment
Customer Receiving
Job Allocation
Diagnosis and
Repair
Quality inspection
Delivery
Follow up
Job Controller is mainly responsible for managing in the work shop according to the workshop
load and available technicians. The jobs are allocated to the right technicians according to the
nature of the problem.
F. Quality Control
A very important stage in our service process is the quality control check. This is to ensure that
the customer’s concern are resolved and that all other recommended repairs are properly noted
and reported. A two stage quality inspection is applied:
Static QC- a systematic and procedural vehicle inspection to ensure that all the requested
repairs are all done and the problem is resolved. This also includes overall checking of the
vehicle condition as well as cleanliness
Dynamic QC- This is quality inspection of the vehicle by road testing to check and ensure
vehicle safety and road worthiness after repair
G. Delivery
Is a part of our service process where our service advisers follow the procedure for proper
deliver of the vehicle. After completion of the repairs, our service advisers ensure the readiness
of the vehicle prior to calling and informing the customer to collect the vehicle. According to the
invoice generated, the service adviser explains the details of the work done including the prices.
The customer is also advised of the next service visit and informs the customer that a follow up
call is expected after three days from the receiving date of the vehicle.
H. Follow up
After three (3) days from the delivery date of the vehicle, our customer service staff will call the
customer to get a feedback regarding the repair that was carried out. A standard questioner is
utilized for this exercise. This will make our customer feel that we care. At the same time, this
will also help us gather information from customer feedback that will help us know our weak or
areas for us to improve and become better.
I. Warranty
In our aim of attaining high level of customer satisfaction, we warrants or service repair as follows:
Labor – 3 months warranty period and
Parts - 6 months warranty period
will be given to all repairs done in our workshop provided that the spare parts are also
supplied by us and that the problem is not a result of improper driving, misuse alterations or
modifications, overloading and others such as act of god
J. Health and Safety
Our Company is fully compliant to all local regulations as far as safety and health is concerned. Not
only to ensure a conducive and safe working environment but most importantly the welfare of its
employees. Our facilities are designed to promote smooth operational flow and accident avoidance
lay out. In compliance to local safety regulations, fire prevention and air ventilation equipments are
provided. All technicians are provided with safety gadgets to protect them from injuries and other
physical and health hazards.
IX. Products and Services
1. Scheduled Services and quick service
Periodic Maintenance Service for 5,000, 10,000, 20,000, 40,000, 80,000 kilometer
service
2. Key programming and initialization
Computerized diagnosis and programming procedure by TOYOTA Intelligent tester for
immobilizer and key less entry system
Trouble diagnosis and system initialization
3. General repair
a. Engine mechanical diagnosis and repair
Engine Overhauling
b. Chassis and suspension diagnosis and repair
Suspension, Steering Automatic and manual transmission repair
c. Brake system diagnosis and repair
BS, EBD, BA and various Brake system diagnosis and repair
4. Air Con and Electrical diagnosis and repair
A/C cleaning and overhaul
Body electrical repair
5. Tire service
Tire changing
Wheel balancing
Four wheel alignment
6. Body Repair and Paint
a. Body restoration
b. Accident damage repair
c. Wash Over
7. Other Services
a. Fleet management Service
Complete management of our clients fleet of vehicles
b. Off Site Services
We are committed to go out of our way to provide our services at customers site or
location. We have qualified and experienced team for our dispatch; We also provide
road side assistance or servicing outside our workshop where the help is needed
Financial Statement
CURRENCY IN US DOLLARS
CASH IN THE BANK 200,000
ACCOUNTS RECEIVEABLE 500,000
FIXED ASSETS 2,700,000
TOTAL 3,400,000
ACCOUNTS PAYABLES 350,000
OWNERS CONTRIBUTION 500,000
TOTAL LIABILITIES AND CAPITAL 3,550,000
Financial statements of AGAB TRADING AND INVESTMENT COMPANY LIMITED AS OF DECEMBER
2012
X. Certificates of registrations
1. Ministry of legal Affairs and Constitutional Development
2. Importers and Exporters Registration Certificate
3. Ministry of Commerce, Industry and Investment
4. Ministry of Finance & Economic- Planning Taxation Certificate
www.agab-trading.com
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