company profile pt. ipn
TRANSCRIPT
Company Profile & Corporate Culture
PT. Unicor Prima Motor
PT. Indomobil Prima Niaga
PT. Indomobil Cahaya Prima
PT. Indosentosa Trada - Hino
PT. INDOMOBIL SUKSES INTERNATIONAL Tbk
Head Quarter :
Wisma Indomobil I Jl. MT. Haryono Kav. 8 East Jakarta - 13330
> Established in 1976, 93 subsidiaries> 71.49% owned by PT. Gallant Venture Ltd, 18.05% by PT. Tritunggal Inti Permata
and 10,46% by Public, listed at Jakarta Stock Exchange (IMAS)> One of 2 largest multi-brand automotive companies in Indonesia> Industry leading expertise and experience in automotive distribution, marketing,
servicing and financing
Commercial Vehicles
Passenger Cars
Heavy Equipment
SpareParts
Financial Services& Rental
Overview of Indomobil Group
Company ProfilePT. Unicor Prima MotorPT. Indomobil Prima NiagaPT. Indomobil Cahaya PrimaPT. Indosentosa Trada - Hino
History
• INDOMOBIL HINO is a subsidiary of Indomobil Sukses InternasionalTbk.
• Indomobil Hino appointed as an authorized dealer of PT Hino Motors Sales Indonesia, is engaged in the provision of services of truck and bus, workshop and spare part of Hino brand.
• Indomobil Hino, started business as a Hino dealer in Gubeng, Surabaya, East Java in 1995 with PT Indomobil Niaga Prima.
• Shows Due to rapid growth, so in the same year we opened a branch at Soekarno Hatta, Bandung, West Java and in 2001 onwards Kletek, Sidoarjo, East Java.
Started
Hino
Business at
Gubeng
East Java
Then
Opening
Branch at
Soekarno
Hatta, West
Java
Opening
Branch at
Kletek,
East Java
Opening
Branch at
Sukabumi,
West Java
Opening
Branch at
Medan,
North
Sumatera
Opening
Branches at
Mataram,
Lombok &
Tuban, East
Java
Opening Four
Sub Dealers at
P. Sidempuan,
North Sumatera,
Maumere,
Ende, &
Manggarai - NTT
& Four Branches
at BSD,
Depok,
Pantai Indah
Kapuk &
Banda Aceh
Opening Five
Branches at
Rancaekek &,
Cimahi in West
Java,
Kediri East
Java,
Kupang East
Nusa Tenggara
& Fleet Branch
at MT. Haryono,
East Jakarta
Milestone of Indomobil Hino Group
Opening Five
Branches at
MERR,Surabaya,
Kramat Jati East
Jakarta,
Probolinggo
East Java,
Ring Road -
Medan &
Sumbawa- West
Nusa Tenggara
1995
2001
2005
2006
Opening
Branches at
Malang, East
Java &
Sunter, North
Jakarta
2009
2011
2012
2013
2014
OverviewIndomobil Hino Group
Head Office
Jl. Danau
Sunter Selatan
O III Kav 55-
56, Sunter
Agung
Podomoro,
Jakarta 14350
Sales Volume
7.572 Units
in 2013
Outlets
Total 24
Outlets in
Indonesia
Annual Turn Over
IDR 2.86 Trillion
in 2013
Coverage Area
Jakarta, West Java,
East Java, North
Sumatera, West &
East Nusa
Tenggara and
Nanggroe Aceh
Darussalam
Man Power
Over 500 People
Authorized Dealer of Hino in Indonesia
Organization Structure
Chief Executive Officer
Finance Accounting & Human Resources Division
Marketing Division
Aftersales Service Division
Chief Operation Officer
Region DKI & Bandung
Region East Java & Nusa Tenggara
Region North Sumatera & Aceh
Man PowerYTD September 2014
Sales &Marketing
Salesman
Sales Counter
Non Salesman (Sales Admin,
Secretary, dll)
Workshop & After Sales Service
Service Advisor
Foreman
Technician
Part Warehouse
Financing, Accounting & IT
Personnel & General Affair
2013 2014
188
136
13
39
128
5
9
87
27
45
74
Sales & Marketing
Salesman
Sales Counter
Non Salesman (Sales Admin,
Secretary, dll)
Workshop & After Sales Service
Service Advisor
Foreman
Technician
Part Warehouse
Financing, Accounting & IT
Personnel & General Affair
237
163
32
43
156
9
12
94
41
52
80
TOTAL 435 TOTAL525
Different individuals have their own needs and aspirations. We creating the opportunities within the organization for employees to improve themselves by providing training and development opportunities
Vision & Mission
Strengthening Professionalism through Integrity and Excellent Operation
Becoming the most reliable and trusted Hino Dealer in Indonesia
• To continuously develop all of our resources to enhance professionalism for customers satisfaction
• To contribute and give our utmost efforts to
development
• To delivery our commitment and the best value to our stakeholders while showing concern for the interests of society
Distribution Scheme
PT HINO Motors Manufacturing Indonesia
PT HINO Motors Sales Indonesia
HINO Dealers
Customers
Dutro 130 HD XPower
Dutro SDBL Prestigo
Dutro 130 HD Dutro 130 MDL
Products
Ranger SG 285 J Ranger FG 240 JP Ranger FM 285 JD Hino Bus R
Products
1. Sunter (3S)2. Sukabumi (m3S)3. PIK (1S)4. BSD (m3S)5. Depok (1S)6. MT. Haryono (1S)7. Kramat Jati (1S)
JAKARTA
Banda Aceh (m3S)
1. Sisingamangaraja (3S)2. P. Sidempuan (m3S)3. Ringroad, Medan (m3S)
MEDAN
1. Soekarno (3S)2. Rangcaekek (3S)3. Cimahi (1S)
BANDUNG IST
1. Kletek (3S)2. Gubeng (m3S)3. Malang (m3S)4. Tuban (m3S)5. Kediri (m3S)6. MERR (m3S)7. Probolinggo (m3S)
JATIM
1. Mataram (3S)
NTB1. Kupang (m3S)2. Sumbawa (m3S)
NTT
Network2014
Established 24 Outlets
1S m3S 3S
5 Outlets13 Outlets6 Outlets
NAD
1S = Sales ; 3S = Sales, Service & Spare Parts ; m3S = mini 3S
Show Room & After Sales Facilities
Sunter, Jakarta
PIK, Jakarta
Rangcaekek, Bandung
Mataram, NTB
Medan, Sumut Kletek, Surabaya
Delivering Customer Total Support
Sales & Promotion Activity
• AdvertisingMarketing Magazine November 2014
Sales & Promotion Activity• Exhibition & Gathering
Mobile ExhibitionCustomer Gathering
Transporter business Medan, 2013
Spare Part BoothService Campaign
Moving Exhibition
Indomobil Hino Team
Sales Contest - Six Position Walk Around (SPWA)
Training & Excellence Gathering (Genba)
We prepare competent human resources through training and coaching by professional speakers in the
field. We also provide this services to the Customer Our Fleet who have been loyal to us.
Kaizen :Suggestion System, 5S & PDCA
Kaizen is a system for introducing process improvements. The most important thing is to use these systems
to make your work easier.
Corporate Social Responsibility
Social responsibility is our duty to make better relationship between company and civilization
Safety Driving Training
Gunung Kelud Charity
TOTAL SUPPORT
Professional & Well Trained Team
• Indomobil Hino have professional and well
trained people to provide excellent service for
our customers
• Customer Care Officer ready to remind
schedule maintenance and service check
results
Excellence Customer Service
Integrated Dealer Management System
• Indomobil Hino supported by
Dealer Management System
• Customers Database well
maintained
TOTAL SUPPORT
Aftes Sales Service Support
• Mobile Workshop, maintenance and repair using service car
• Service Contract, contract with customer to do maintenance and repair
• Express Maintenance, quick maintenance and repair for your vehicles
• On Site Service, maintenance and repair in our customers site
• Free Service Program, free maintenance and spare parts foryour vehicles
• HMSI Original Parts (HOP) local-made part that licensed from Hino Japan with affordable prices and best quality.
• Parts Consignment, we will put the fast moving parts in our customer’s warehouse
• Parts Contract, Spare parts contract to customers, so customers will get affordable prices and less time waiting for the original spare parts.
Excellence Customer Service
TOTAL SUPPORT
Customer Oriented Activities
Indomobil Hino provide education for customer’s drivers, technicians and spare parts staffs :
• Safety Driving Training
• Eco Driving Training
• Technicians Training
• Workshop & Warehouse Management
• Spare Parts Staff Training
Excellence Customer Service
Awarding
Best Dealer for Performance Marketing
and Dealer Development Region
Sumatera Period January - June 2014
Best Dealer for Dutro Cat. II Sales Region
Central & East Java, Bali & Nusa Tenggara
Period January - June 2014
Best Dealer for Ranger Cat. III Sales
Region Central & East Java, Bali & Nusa
Tenggara Period January - June 2014
Zainal Abidin (IPN Medan) & Ahmad Jaelani (IPN Sunter)
1st & 2nd Best Service Advisor CS Contest 2014
Awarding
Irma from IPN BSD Jakarta
3rd Hino Salesman Best Performance 2014
Sutikno (IPN Surabaya)
2nd Best Salesman Cat 2 CS Contest 2014
Frengki HS (IPN Medan) & Angga Wahyu (IPN Surabaya)
1st & 2nd Fleet Salesman Part CS Contest 2014
Kusmayadi from IPN MERR Surabaya
1st Hino Salesman Best Performance 2014
Indomobil Hino Performance
Retail Sales Trend 2009 – 2014YTD September 2014
sales increasing every year makes us improve our service
Total 2009 : 2410Total 2010 : 3791Total 2011 : 3643Total 2012 : 6201Total 2013 : 7572Total 2014 : 5755
34%
IPN Jakarta
5%IPN Medan
2%IPN Aceh
45%IPN Surabaya
5%ICP Mataram
9%
IST Bandung
Sales Composition per Area YTD Sept 2014
Salim
MTH
Sukabumi
PIK
BSD
Depok
K. Jati
Sunter
Kletek
Malang
Tuban
Kediri
MERR
Probolinggo
Mataram
Gubeng
Indomobil HINO (Group) Indomobil Hino
Jakarta Branch
Indomobil Hino
Surabaya Branch
After Sales Service Report
2011 2012 2013 2014
7698 9690 14769 2493121% 34% 41%
7,509,774,857 10,106,823,228 17,775,037,235 29,410,233,791 26% 43% 40%
14,949,618,962 20,827,515,063 18,243,537,686 31,316,386,005 28% -14% 42%
UNIT ENTRY
SERVICE REVENUE
PART SALES
Absorption Ratio
2011 2012 2013 Up To Sept'2014
22% 25% 47% 40%
50% 40% 44% 51%
57% 49% 65% 85%
6% 34%
8% 31%
BranchAbsorption Ratio
IPN Jakarta
IPN Surabaya
IPN Medan
IPN Aceh
ICP NUSRA