COMPANY PROFILE

“It is not where you start but how high you aim that matters for success”- Nelson Mandela

The year was 1994. Nearly 20 million South Africans had just chosen Nelson Mandela as their first democratically elected president. There was a sense of optimism in the air as the new South Africa was born.

It was in this hopeful atmosphere that Flight Centre opened its first South African store in Eastgate. From the start, it was clear this was something special. No travel agent in the country had done what we were doing – offering discounts, giving quotes on the spot, and blowing customers away.

Within two years, Flight Centre SA had 10 stores, and was breaking even. When Nelson Mandela left office in 1999, we were posting healthy profits of R9 million.

The future was bright, but no-one could have predicted just how successful Flight Centre would become in the new millennium. Not only were we posting record profits, we were living

up to Mandela’s legacy through social development programmes and non-profit organisations.

Even the turmoil of the global financial meltdown couldn’t slow Flight Centre’s growth down. The next 10 years saw us make inroads into corporate travel and establish ourselves as an employer of choice.

More than 25 years after SA’s historic elections, Flight Centre Travel Group is flying higher than ever. We’re one of the largest travel companies in South Africa with a TTV of over R7,2 billion and a footprint of 159 retail, corporate and wholesale teams.

As we head into the next decade, we will continue to follow in the footsteps of Nelson Mandela – growing our business and people as we embrace the future to become Middle East Africa’s Greatest Travel and Technology Experience Company by 2025.

In 2025 FCTG will be a thriving global travel company with a distinctive, entrepreneurial culture, famous brands, and winning models. We will amaze our customers across THREE core segments – corporate, leisure and at destination.

OUR VISIONTo become Middle East Africa’s greatest travel and technology

experience company.

OUR PURPOSEWe care about delivering

amazing travel experiences

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) was founded in 1982 and is headquartered in Brisbane, Australia. The company has enjoyed remarkable growth to become a $23 billion business consisting of more than 30 brands. FCTG has become one of the top 5 world’s largest travel agency groups, it has company-owned operations in 23 countries and a corporate travel management network that spans more than 95 countries. FCTG was listed on the Australian Securities Exchange in 1995 (ASX: FLT). Flight Centre Travel Group employs more than 21,000 people globally and has a total of almost 2800 businesses.

Global locations

FCTG has a network that extends throughout Australia, New Zealand, USA, Canada, Mexico, India, Mainland China, Hong Kong, Malaysia, Singapore, Thailand, Japan, UK, Germany, Netherlands, Ireland, Sweden, Denmark, Norway, Finland, France, United Arab Emirates and South Africa.

The company’s global corporate travel management network extends even further, with FCM Travel Solutions present in more than 95 countries, through strategic licensing agreements with independent local operators.

FCTG’s worldwide presence and global negotiating power mean that our brands are able to directly negotiate the largest volume discounts with suppliers, providing us with the leverage needed to offer our clients the best prices on travel products in the industry.

South Africa

Flight Centre Travel Group South Africa (a wholly owned subsidiary of Flight Centre Travel Group, an ASX listed company) was established in January 1994 and has been delivering amazing travel experiences ever since. FCTG South Africa is a level 1 BEE company with three leading brands within RSA: Flight Centre, Corporate Traveller and FCM. The company has an overall market share of 17% and is a Platinum winner in Deloitte’s Best Company to Work For survey.

WHO ARE WE?

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Africa's LeadingTravel Management

Company

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World's LeadingTravel Management

Company

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Africa's LeadingTravel Management

Company

OUR BRANDSFlight Centre’s world class retail travel network comprises of 95 teams and 440 highly skilled experts. With a state of the art interactive and bookable website, we’re committed to bringing our customers the best priced holiday deals. From local and international flights to exclusively packaged holidays around the world, we’re committed to finding customers value for money in every booking. Flight Centre works closely with preferred suppliers and tour operators; our global buying power ensures that our customers are presented with the widest product choice at the best prices.

Flight Centre Associates is an independent travel agent model within the Group providing its consultants the opportunity to run their own business from home. These independent travel consultants come with a portfolio of industry experience and a lifetime of personal travel adventures to draw from. This combined with a genuine passion and commitment to exceptional customer service means your Flight Centre Associate will tailor make a holiday perfectly suited to you in the comfort of your own home.

Flight Centre Business Travel (FCBT) provides corporate travel management services tailored to the needs of small to medium enterprises. The strength of the brand lies in the expertise of its people who excel at providing specialist service designed to make business travel simple, cost-effective and hassle-free. This coupled with the buying power of the Flight Centre Travel Group delivers greater value to growing businesses across South Africa.

Cruiseabout is South Africa’s largest retail cruise company, with stores located in South Africa’s biggest cities. We are committed to giving you the best cruise deals and we back this commitment with a Price Guarantee that we will match any cruise quote. We have Cruise Specialists in all our stores who have years of hands-on experience working on cruise ships throughout the world. We can truly offer our customers every ship, every port and every cabin. We are a full-service travel agency and can also assist with all of your travel needs including flights, accommodation and touring to complement your cruise.

FCM Travel Solutions operates a global network that spans more than 90 countries and is recognised as one of the top five travel management companies in the world. Servicing a high-profile portfolio of regional and multinational companies, FCM has a lengthy track record of achieving impressive results for their clients. FCM believes that through the combination of advanced, integrated travel technologies (FCM Connect and SAM) and a global network of experts they can deliver world-class solutions to enterprise-level customers across the globe.

Corporate Traveller believes in a personalised approach to corporate travel. With a clear specialisation in medium to large spend customers, the brand offers a unique combination of expertise, local personal service, greater choice, value and savings. Corporate Traveller’s offering is further enhanced through its effective YOUR.CT and SAM Mobile digital platforms, creating the perfect blend of effective technology and industry-leading service. Corporate Traveller strives to make the complex simple and ensure that business travel is faster, smarter and more convenient.

We amaze our customers across THREE core segments – procurement, bed banks and in-destination experiences. We have a clearly defined portfolio of brands across our businesses that resonate with our customers (B2B & B2C), that are globally applicable. The success of our global businesses & brands is our ability to deliver consistent and replicable services and experiences, they are underpinned by our standard operating procedures and models. Promote new leisure growth models for FCTG within the global Bedbank category, for the external distribution of our products & services (Family brands, Proprietary Range, Air, Land & Sea).

OUR COMPANY STRUCTURE

Listed on ASX in Australia

Flight Centre Travel GroupSouth Africa

Andrew StarkManaging Director

MEA

Euan McNeilChief Financial

Sue GarrettGeneral Manager

Marketing & Product

Bianca MazurGeneral Manager

Retail Brands

Megan VorsterGeneral Manager

Peopleworks

Euan McNeilChief Financial

Melanie Walljee Implementation

Director

Bonnie Smith General Manager

FCM

BEE

1FCM Black Women Employee Share Trust

Eligible with more than three years employment with FCM i.e. everyone apart from FCTG employees

BEE

1FCTG Black Women Employee Share Trust

Eligible with more than one years employment with FCTG i.e. everyone apart from FCM employees

Andrew StarkManaging Director

Uzair DesaiGeneral Manager

Corporate Traveller

Lebogang NtoagaeCorporate

Product Director

63% 78%

Female leadership

OUR VALUES

1. Our People

2. Our Customer

3. Brightness of Future

4. Taking Responsibility

5. Egalitarianism and Unity

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OUR BUSINESS MODEL

1. Ownership

2. Financial Incentives

3. Standard team operating systems

– One Best Way

4. Family, Village, Tribe

5. Profit we are proud of

Brighter Futures is FCTG’s Corporate Social Impact and Engagement program, bringing together the activities of FC Foundation, Worldwise, Environmental Sustainability and FCTG People. It’s all about bringing our philosophy to life where we work, live and travel. Brighter Futures is here to harness all of the amazing good our people are part of each and every day, and shouting loud and proud about it!

Building brighter futures where we work, live and travel

CORPORATE SOCIALRESPONSIBILIT Y

Building brighter futures through egalitarianism and unity

Building brighter futures through empowered giving

Building brighter futures through responsible travel

Building brighter futures through sustainable practices

VISIONBreaking the cycle of

poverty through education

FOUNDAT ION

TO OPEN UP THE

W O R L D FOR THOSE WHO WANT TO SEE

Block 8 and 9, Pendoring Office Park, 299 Pendoring Road,

Johannesburg, Gauteng, Blackheath – 011 778 1300