COMPANY BACKGROUND

Superior Sterilizer Repair is a company that embraces the value of the customer. We will strive to make every customer completely satisfied with our services.

Our main focus is all types of sterilizers; steam, chemical, low temp, washer decontamination and a variety of other services. We offer all different types of service contracts that will fit our customer’s needs. We served our country in the military now let us serve you in your sterilizer services.

OBJECTIVES

Our business strategy will revolve around the need to provide quality work to fully satisfy our customer’s needs. This will be done by giving great customer service and prompt response time to all service calls.We shall position ourselves to provide fulfillment, satisfaction, reliability and a good image.With time we intend to establish ourselves on the World Wide Web, which will increase the knowledge of our system. Web presence will give our customer an insight into what we can offer them.

Our Customer Service will revolve around these basic principles

Provision of a great work environment. Apply a high quality standard to all business processes. Develop enthusiastically satisfied customers all of the time. To instill a culture of continuous improvement in beating standards of

customer satisfaction and efficiency.

Ultimately we intend to create a stable business platform that will createProsperity for all those involved in the business ventures at all levels.

MISSION AND VISION

Superior Sterilizer Repair intends to make a great work environment through the concept of quality work and great customer relations. We intend to provide the best possible value to our customers who care about quality and a healthy work environment. We want to ensure you that every minute spent with our customer is not wasted.

Internally we intend to create and nurture a healthy, creative, respectful and enjoyable work environment, which our employees are encouraged to respect the customer and quality of service. In addition, follow up will be mandatory so as to ensure customer satisfaction and make any improvements as recommended by the customer in the future.

OUR VALUES

Superior Sterilizer Repair is committed towards giving the best customer service and highest quality of work.

This shall be undertaken through implementation of the following company values:

We intend to conduct our business ethically and transparently, respecting all applicable laws.

We will give the highest quality of work coupled with great customer service at all times.

We intend to seek mutual, beneficial, and enduring relationships in all commitment’s that we make, ensuring that they are straightforward and honest. Hence our communications shall be open and accurate, internally and externally.

Ultimately we intend to uphold all the above company values. We served our country in a time of war now let us serve you in your time

of need!

Certifications

To better assure you with your decision, all of our service techs have backgrounds with the big manufacturers. We are capable of working on a wide variety of different equipment.

OEM trained Steris Tech OEM Trained Belimed Tech Third party Castle training Third party Primus training Third party Scientec Training

That’s just to name a few, there are much more and hope that will ease your mind knowing that we have capable techs ready to help you with all of your decontamination equipment needs.