comparative analysis of public & private bank(icici &sbi)-1 (2) (1)
TRANSCRIPT
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RESEARCH PROJECT REPORT
On
(COMPARATIVE STUDY OF PUBLIC AND PRIVIATE BANKS)
(ICICI & SBI)
KCC Institute ! M"n"#e$ent% 'e"te' Ni"
Su$itte !' t*e +"'ti", !u,!i,,$ent ! e#'ee !
M"ste' ! Business A$inist'"tin
Su$itte -
Stuent N"$e./ABHA RANJANR,, N01221344405
B"t6*. 7401/08
Submitted to
Concern faculty member
Prof. / Dr. SHAKTI PRAKASH
De+"'t$ent ! M"n"#e$ent
KCC Institute ! M"n"#e$ent7B/7C% Kn9,e#e P"':/III% 'e"te' Ni"% UP
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CONTENTS
1. DECLARATION 3
2. CERTIFICATE 4
3. ACKNOWLEDGEMENT
5
4. INTRODUTION 7
INDUSTRY PROFILE 9
COMPANY PROFILE 22
PRODUCT PROFILE 45
4. OBECTI!E OF T"E RESEARC" 53
5. SCOPE OF STUDY 55
#. DATA ANALYSIS 75
7. INTERPRETATION 91
8. SWOT ANALYSIS 93
9. RECOMMENDATIONS 95
10. LIMITATIONS 9#
11. CONCLUSION 97
12. BIBLIOGRAP"Y 98
13. ANNE$URE
99
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DECLARATION
I hereby, declare that myself, AB"A RANAN, has made project report on
(COMPARATIVE STUDY OF PUBLIC AND PRIVIATE BANKS)
For "CL I%&'()(*+, L-,-*+/ I further declare that my report is an original work and
is not duplicate of any other project.
A %%
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CERTIFICATE
This is to certify that the RESEARCH REPORT entitled “COMPARATIVE
ANALYSIS OF PUBLIC & PRIVATE BANKS (ICICI & SBI)” being sb!itted by ABHA RANJAN flfill!ent of the re"ire!ent of #$P$Technical #ni%ersity is a
record of an inde&endent 'or done by his nder !y gidance and s&er%ision$
Dr. SHAKTI PRAKASH ABHA RANJAN
Directr!MBA "#$$#%"
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PREFACE
The corse of )siness Stdies re"ires any &rofessional to ndergo S!!er Training for Si* to
eight 'ees$ In any +anfactring,Ser%ice,)aning indstry or co!&any$ -ring this &eriod one get
&ractical no'ledge abot organi.ation / it0s 'oring in different sector$
The &r&ose of this training is to stdy1 analy.e / co!&are P#)2IC SECTOR / PRI3ATE
SECTOR )A45 (ICICI/A)I61on there 'oring / financial &ositions1 in 7HA8IA)A-$
-ring training I collected / inter&ret data related to !y 'oring on fll faith$
I shall al'ays be obliged to e%erybody 'ho gi%es their %alable sggestions / co!!ents dring
co!&letion of this &ro9ect re&ort$
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ACKNO'LEDEMENT
It is !y o&&ortnity to 'or on HDFC BANK 1 'hich is a leading )an of contry1 on !y research
re&ort$ +y to&ic for the research &r&ose i COMPARITIVE ANALYSIS OF PRIVATE
&PUBLIC SECTOR BANK (ICICI & SBI).
I 'old lie to e*&ress !y sincere thans to1 for &ro%iding !e an o&&ortnity to ndertae !y
&ro9ect$
I ha%e no 'ord to e*&ress !y gratitde to'ards or -irector Sir1 Dr.SHAKTI PRAKASH / !y
&ro9ect !entor allso for their %alable contribtion dring co!&letion of this re&ort$
$
A*+, r,-,-
MBA! IV SEM
ROLL NO.!"#$$#%"
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INTRODUCTION
BANKIN IN INDIA
:ith the onset of the 'orld'ide de&ression in the early ;s1 bans too a hard hit1 'hich led to
Congress creation of federal de&osit insrance$ President Franlin -$ Roose%elt o%ersa' the
i!&le!entation of la's ai!ed at li!iting riss to bans and restoring A!ericans confidence in the
baning syste!$
Since then1 baning has ndergone a re%oltion 'ith technology transfor!ing the 'ay A!ericans
ban$ First tele&hone baning1 and then AT+s1 debit and credit cards1 ha%e lead the 'ay to ne'
inno%ations$ Today1 online baning and electronic !oney are e%ol%ing$ )ans stri%e to ser%e the
greater &blic in a co!&etiti%e !aret that ensres a safe and sond baning syste!$ Fro! religios
te!&les and Italian dess to coffee hoses and the Indstrial Re%oltion1 baning has fore%er
changed the 'ay 'e li%e$
)ans &lays %ery sefl and dyna!ic role in the econo!ic life of e%ery !odern state$ )ans are the
&i%ot of !odern co!!erce$ A co!!ercial ban is a &rofit seeing bsiness fir!1 dealing in !oney
or rather dealing in clai!s to !oney$ It is a financial instittion that creates de!and de&osits1 that is1
de&osit acconts 'hich are sb9ect to transfer to a third &arty by !ean of a che"e$ The de&osits in a
co!!ercial ban circlate as !oney1 'hile de&osits in other financial instittion do not$ The O*ford
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-ictionary defines a )ans as “an establish!ent for the cstody of !oney 'hich it &ays ot on a
csto!er0s order”$ This ho'e%er1 is not a %ery satisfaction definition1 since it ignores the !ost
i!&ortant fnction of the ban1 'hich of creating !oney or creating credit$ +ost co!!only1 then
bans ha%e been defined as dealers in debt$ Sayers !ore clearly states? @ “'e can define ban as an
instittion 'hose debt are 'idely acce&ted in settle!ent of other &eo&le0s debts to each other”$
A baning co!&any in India has been define in baning co!&anies Act ;
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e*tre!e1 o'ned flly or &artly by the go%t$ / on the other e*tre!e the bans o'ned by &ri%ate
o'ners called &ri%ate sector bans$
The &blic sector bans are said to be slo' and inefficient in offering the ser%ices$ :hile on the
other hand &ri%ate bans are set to be !ore &ro!&t / efficient$ )t !aing sch ind of state!ents
beco!es %age and biased nless 'e do a co!&arati%e stdy on both ind of bans$
Ths the &resent stdy hade &t so!e light on the "ality of ser%ices as &ercei%ed by the csto!ers
in both inds of bans$ In today0s era csto!er is considered to be the ing of the !aret1 the
!areters are designing their ca!&aigns as &er csto!er0s re"ire!ents1 so that the csto!er cold
dra' as !ch satisfaction$
)y csto!er satisfaction 'e !ean the delight that a csto!er gets by sing a certain inds of
&rodct$ )ans ha%e %aried range of &rodcts (an offering6 to ser%e and sccess of 'hich de&ends
&on csto!er0s satisfaction 'ith that &rodct.
)t ser%ing a &rodct to a csto!er doesn0t &t an end to the res&onsibility of the organi.ation
the ser%ices &ro%ided 'ith the &rodct are %ery i!&ortant$ 4o organi.ation can sr%i%e 'ithot
offering good ser%ices besides the &rodcts$ Infect offering good ser%ices &ro%ides a &latfor! to the
organi.ation for seller csto!er relationshi&$
:ith years1 ban s are also adding ser%ices to their csto!ers$ The Indian baning indstry is &assing
throgh a &hase of csto!ers !aret$ The csto!ers ha%e !ore choices in choosing their bans$ A
co!&etition has been established 'ithin the bans o&erating in India$
:ith stiff co!&etition and ad%ance!ent of technology1 the ser%ices &ro%ided by bans has beco!e
!ore easy and con%enient$ The &ast days are 'itness to an hor 'ait before 'ithdra'ing cash fro!
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acconts or a che"e fro! north of the contry being cleared in one !onth in the soth$
OBJECTIVES
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OBJECTIVE OF THE PROJECT
$ O*ecti/e0
(;6 To do co!&arison bet'een ICICI )an and S)Iin the &ros&ects of Ser%ices $
(D6 To analyse the financial &erfor!ance of bans$
(=6 To no' the 'oring of Pblic and Pri%ate )ans
(6 To e%alate the )aning &olicies$
(6 To no' the !aret condition of bans$
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Fi-,-ci,1 ,-2 B,-3i-4 Sectr Re5r6
The last decade 'itnessed the !atrity of Indias financial !arets$ Since ;
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Fi-,-ci,1 M,r3et
In the last decade1 Pri%ate Sector Instittions &layed an i!&ortant role$ They gre' ra&idly in
co!!ercial baning and asset !anage!ent bsiness$ :ith the o&enings in the insrance sector for
these instittions1 they started !aing debt in the !aret$
Co!&etition a!ong financial inter!ediaries gradally hel&ed the interest rates to decline$
-ereglation added to it$ The real interest rate 'as !aintained$ The borro'ers did not &ay high &rice
'hile de&ositors had incenti%es to sa%e$ It 'as so!ething bet'een the no!inal rate of interest and
the e*&ected rate of inflation$
Re471,tr
The Finance +inistry continosly for!lated !a9or &olicies in the field of financial sector of the
contry$ The 7o%ern!ent acce&ted the i!&ortant role of reglators$ The Reser%e )an of India
(R)I6 has beco!e !ore inde&endant$ Secrities and E*change )oard of India (SE)I6 and the
Insrance Reglatory and -e%elo&!ent Athority (IR-A6 beca!e i!&ortant instittions$ O&inions
are also there that there shold be a s&er@reglator for the financial ser%ices sector instead of
!lti&licity of reglators$
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e*isting instr!ents and setting & of the -iscont and Finance Hose of India (-FHI6$
The R)I condcts its sales of dated secrities and treasry bills throgh its o&en !aret o&erations
(O+O6 'indo'$ Pri!ary dealers bid for these secrities and also trade in the!$ The -FHI is the
&rinci&al agency for de%elo&ing a secondary !aret for !oney !aret instr!ents and 7o%ern!ent
of India treasry bills$ The R)I has introdced a li"idity ad9st!ent facility (2AF6 in 'hich
li"idity is in9ected throgh re%erse re&o actions and li"idity is sced ot throgh re&o actions$
On accont of the sbstantial isse of go%ern!ent debt1 the gilt@ edged !aret occ&ies an i!&ortant
&osition in the financial set@ &$ The Secrities Trading Cor&oration of India (STCI61 'hich started
o&erations in ne ;
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T+e c,9it,1 6,r3et
The n!ber of shareholders in India is esti!ated at D !illion$ Ho'e%er1 only an esti!ated t'o lah
&ersons acti%ely trade in stocs$ There has been a dra!atic i!&ro%e!ent in the contrys stoc
!aret trading infrastrctre dring the last fe' years attracti%e &otential
M7t7,1 57-2
The !tal fnds indstry is no' reglated nder the SE)I (+tal Fnds6 Reglations1 ;
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Dere471,ti- 5 *,-3i-4 8te6
Prdential nor!s 'ere introdced for inco!e recognition1 asset classification1 &ro%isioning for
delin"ent loans and for ca&ital ade"acy$ In order to reach the sti&lated ca&ital ade"acy nor!s1
sbstantial ca&ital 'ere &ro%ided by the 7o%ern!ent to PS)s$
7o%ern!ent &re@e!&tion of bans resorces throgh stattory li"idity ratio (S2R6 and cash reser%e
ratio (CRR6 broght do'n in ste&s$ Interest rates on the de&osits and lending sides al!ost entirely
'ere dereglated$
4e' &ri%ate sector bans allo'ed to &ro!ote and encorage co!&etition$ PS)s 'ere encoraged to
a&&roach the &blic for raising resorces$ Reco%ery of debts de to bans and the Financial
Instittions Act1 ;
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Foreign instittional in%estors (FIIs6 'ere allo'ed to in%est in Indian ca&ital !arets after
registration 'ith the SE)I$ Indian co!&anies 'ere &er!itted to access international ca&ital
!aretsthrogh ero isses$
The 4ational Stoc E*change (4SE61 'ith nation'ide stoc trading and electronic dis&lay1 clearing
and settle!ent facilities 'as established$ Se%eral local stoc e*changes changed o%er fro! floor
based trading to screen based trading$
Pri/,te 67t7,1 57-2 9er6itte2
The -e&ositories Act had gi%en a legal fra!e'or for the establish!ent of de&ositories to record
o'nershi& deals in boo entry for!$ -e!ateriali.ation of stocs encoraged &a&erless trading$
Co!&anies 'ere re"ired to disclose all !aterial facts and s&ecific ris factors associated 'ith their
&ro9ects 'hile !aing &blic isses$
To redce the cost of isse1 nder'riting by the isser 'ere !ade o&tional1 sb9ect to conditions$
The &ractice of !aing &referential allot!ent of shares at &rices nrelated to the &re%ailing !aret
&rices sto&&ed and fresh gidelines 'ere issed by SE)I$
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B78 *,c3 5 +,re ,11:e2
The SE)I started insisting on greater cor&orate disclosres$ Ste&s 'ere taen to i!&ro%e cor&orate
go%ernance based on the re&ort of a co!!ittee$
SE)I issed detailed e!&loyee stoc o&tion sche!e and e!&loyee stoc &rchase sche!e for listed
co!&anies$
Standard deno!ination for e"ity shares of Rs$ ;> and Rs$ ;>> 'ere abolished$ Co!&anies gi%en the
freedo! to isse de!ateriali.ed shares in any deno!ination$
-eri%ati%es trading starts 'ith inde* o&tions and ftres$ A syste! of rolling settle!ents introdced$
SE)I e!&o'ered to register and reglate %entre ca&ital fnds$
C-1i2,ti- 69er,ti/e
Another as&ect of the financial sector refor!s in India is the consolidation of e*isting instittions
'hich is es&ecially a&&licable to the co!!ercial bans$ In India the bans are in hge "antity$ First1
there is no need for DJ PS)s 'ith branches all o%er India$ A n!ber of the! can be !erged$ The
!erger of Pn9ab 4ational )an and 4e' )an of India 'as a difficlt one1 bt the sitation is
different no'$ 4o one e*&ected so !any e!&loyees to tae %olntary retire!ent fro! PS)s1 'hich
at one ti!e 'ere !ch soght after 9obs$ Pri%ate sector bans 'ill be self consolidated 'hile co@
o&erati%e and rral bans 'ill be encoraged for consolidation1 and any'ay &lay only a niche role$
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In the case of insrance1 the 2ife Insrance Cor&oration of India is a behe!oth1 'hile the for &blic
sector general insrance co!&anies 'ill &robably !o%e to'ards consolidation 'ith a bit of ndging$
The #TI is yet again a big instittion1 e%en thogh facing difficlt ti!es1 and !ost other public
sector &layers are already e*iting the !tal fnd bsiness$ There are a n!ber of s!all !tal fnd
&layers in the &ri%ate sector1 bt the bsiness being co!&arati%ely ne' for the &ri%ate &layers1 it 'ill
tae so!e ti!e$
:e finally co!e to con%ergence in the financial sector1 the ne' b..'ord internationally$ Hi@tech
and the need to !eet increasing cons!er needs is encoraging con%ergence1 e%en thogh it has not
al'ays been a sccess till date$ In India organi.ations sch as I-)I1 ICICI1 H-FC and S)I are
already trying to offer %arios ser%ices to the csto!er nder one !brella$ This &heno!enon is
e*&ected to gro' ra&idly in the co!ing years$ :here !ergers !ay not be &ossible1 alliances bet'een
organi.ations !ay be effecti%e$
Reer/e B,-3 5 I-2i, (RBI)
Reser%e )an of India (R)I6 is the central ban of the contry and is different fro! Central )an of
India$
F7-cti- 5 Reer/e B,-3 5 I-2i,
The Reser%e )an of India Act of ;
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B,-3 5 I7e
#nder Section DD of the Reser%e )an of India Act1 the )an has the sole right to isse ban notes of
all deno!inations$ The distribtion of one r&ee notes and coins and s!all coins all o%er the contry
is ndertaen by the Reser%e )an as agent of the 7o%ern!ent$ The Reser%e )an has a se&arate
Isse -e&art!ent 'hich is entrsted 'ith the isse of crrency notes$ The assets and liabilities of the
Isse -e&art!ent are e&t se&arate fro! those of the )aning -e&art!ent$ Originally1 the assets of
the Isse -e&art!ent 'ere to consist of not less than t'o@fifths of gold coin1 gold bllion or sterling
secrities &ro%ided the a!ont of gold 'as not less than Rs$ > crores in %ale$ The re!aining three@
fifths of the assets !ight be held in r&ee coins1 7o%ern!ent of India r&ee secrities1 eligible bills
of e*change and &ro!issory notes &ayable in India$ -e to the e*igencies of the Second :orld :ar
and the &ost@'as &eriod1 these &ro%isions 'ere considerably !odified$ Since ;
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The Reser%e )an of India is ar!ed 'ith !any !ore &o'ers to control the Indian !oney !aret$
E%ery ban has to get a license fro! the Reser%e )an of India to do baning bsiness 'ithin India1
the license can be cancelled by the Reser%e )an of certain sti&lated conditions are not flfilled$
E%ery ban 'ill ha%e to get the &er!ission of the Reser%e )an before it can o&en a ne' branch$
Each schedled ban !st send a 'eely retrn to the Reser%e )an sho'ing1 in detail1 its assets
and liabilities$ This &o'er of the )an to call for infor!ation is also intended to gi%e it effecti%e
control of the credit syste!$ The Reser%e )an has also the &o'er to ins&ect the acconts of any
co!!ercial ban$
As s&re!e baning athority in the contry1 the Reser%e )an of India1 therefore1 has the follo'ing
&o'ers?
(a6 It holds the cash reser%es of all the schedled bans$
(b6 It controls the credit o&erations of bans throgh "antitati%e and "alitati%e controls$
(c6 It controls the baning syste! throgh the syste! of licensing1 ins&ection and calling for
infor!ation$
(d6 It acts as the lender of the last resort by &ro%iding rediscont facilities to schedled bans$
C7t2i,- 5 Frei4- Reer/e
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The Reser%e )an of India has the res&onsibility to !aintain the official rate of e*change$ According
to the Reser%e )an of India Act of ;
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:ith econo!ic gro'th ass!ing a ne' rgency since Inde&endence1 the range of the Reser%e
)ans fnctions has steadily 'idened$ The )an no' &erfor!s a %ariety of de%elo&!ental and
&ro!otional fnctions1 'hich1 at one ti!e1 'ere regarded as otside the nor!al sco&e of central
baning$ The Reser%e )an 'as ased to &ro!ote baning habit1 e*tend baning facilities to rral
and se!i@rban areas1 and establish and &ro!ote ne' s&eciali.ed financing agencies$ Accordingly1
the Reser%e )an has hel&ed in the setting & of the IFCI and the SFCL it set & the -e&osit
Insrance Cor&oration in ;
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e*change o&erations1 baner to the 7o%ern!ent and to the !oney !aret$ +onetary fnctions of the
R)I are significant as they control and reglate the %ol!e of !oney and credit in the contry$
E"ally i!&ortant1 ho'e%er1 are the non@!onetary fnctions of the R)I in the conte*t of Indias
econo!ic bac'ardness$ The s&er%isory fnction of the R)I !ay be regarded as a non@
!onetaryfnction (thogh !any consider this a !onetary fnction6$ The &ro!otion of sond
baning in India is an i!&ortant goal of the R)I1 the R)I has been gi%en 'ide and drastic &o'ers1
nder the )aning Reglation Act of ;
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only instr!ent needed to !ae a gate'ay to yor baning transaction1 the latest inno%ation of
technology$
A&art fro! the +obile )aning1 inclding of S+S )aning1 4et )aning and AT+s are the !a9or
ste&s taen by the bans in India to'ards !oderni.ation$ :ith all these de%ises and syste!s1 there is
a co!&lete freedo! to e*&erience$
Chec yor accont1 transfer yor fnd1 !ae &ay!ents and 'hat !ore1 do anything of e%erything
'hat has been follo'ed in &hysical baning since ages$ )t this ti!e no standing for hors in front
of cash conter and no ti!e fondation in 'ithdra'ing yor o'n !oney$
A7t6,te2 Te11er M,c+i-e (ATM)
The first ban to introdce the AT+ conce&t in India 'as the Hongong and Shanghai )aning
Cor&oration (HS)C6$ It 'as in the year ;G of the total AT+s in India$
Pblic Sector )ans are also taing the installation of AT+s seriosly for Indian !aret$ They are
either setting & their o'n AT+ centre0s or entering into tie@&s 'ith other bans$ The Cor&oration
)an has the second largest net'or of AT+s a!ongst the Pblic Sector )ans in India$
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The Indian bans ha%e also co!e & 'ith a S'athed sche!e$ #nder this sche!e1 the bans can
seeach others AT+ at a cost1 sally Rs$ = e*tra fro! their csto!ers$ The !ain featre of
S'athed Card are as follo's?
• 4o e*change fee charged to change an old AT+ card for a S'athed card$
• Rs$ =1>>> fi*ed as the ceiling on 'ithdra'al$
• E*ce&tion !ade for select csto!ers 'ho can 'ithdra' & to Rs;>1>>>$ Still1 this is lo'er
than the a%erage 'ithdra'al of Rs;1>>> by reglar AT+s$
• I)A gi%es bans the discretion to decide a higher !a*i!! a!ont for 'ithdra'al$
M*i1e B,-3i-4
NThe accont that tra%els 'ith yoN$ This is needed in todays fast bsiness en%iron!ent 'ith
nending deadlines for flfill!ent and loads of a&&oint!ents to !eed and !eetings to attend$ :ith
!obile baning facilities1 one can ban fro! any'here1 at anyti!e and in any condition or anyho'$
The syste! is either throgh S+S or throgh :AP$ (Chec ot for S+S )aning nder different
head6
+obile )aning is the hottest area of de%elo&!ent in the baning sector and is e*&ected to re&lace
the credit,debit card syste! in ftre$ In &ast t'o years1 !obile baning sers has increased three
ti!es if 'e co!&are the se of either debit card or credit card$ +oreo%er B@G !obile sers do
not o'n credit cards$
+obile baning ses the sa!e infrastrctre lie the AT+ soltion$ )t it is e*tre!ely easy and
ine*&ensi%e to i!&le!ent$ It redces the cost of o&eration for baners in co!&arison to the se of
AT+s$
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#sing co!&act HT+2 and :AP technologies1 the follo'ing o&erations can be condcted throgh
ad%anced !obile &hones 'hich can is frther %ie'ed on channels sch as the Internet %ia the
Channel +anager$
• )ill &ay!ents
• Fnd transfers
SMS B,-3i-4
)sinesses are in !o%e$ So is to be yor !oney$ o !ay ha%e to than the bans 'hich are
&ro%iding baning at the send@of@yor@s!s$ The technology is at its highest le%el to !o%e yor
!oney 'hile yo are on the !o%e$ If yo are ha%ing non@:AP enabled !obile handset1 yo can se
the facility of S+S ser%ices$ The follo'ing o&erations can be easily sed by the ser%ice &ro%ider?
• )alance en"iry
• 2ast three transactions
• Che"e &ay!ent stats
• Che"e boo re"est
• State!ent re"est
• -e!at @ Free )alance Holding
• -e!at @ 2ast t'o Transactions
• )ill Pay!ent
The S+S facility brings &eace of !ind to csto!ers and o&ens doors to !any !ore technological
&ossibilities and inno%ati%e ser%ices$ It is %ery si!ilar to ho' an AT+ 'ors$
http://finance.indiamart.com/investment_in_india/mobile_banking.htmlhttp://finance.indiamart.com/investment_in_india/mobile_banking.htmlhttp://finance.indiamart.com/investment_in_india/sms_banking.htmlhttp://finance.indiamart.com/investment_in_india/mobile_banking.htmlhttp://finance.indiamart.com/investment_in_india/sms_banking.html
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To se AT+1 a card is necessary and to se S+S ser%ice1 a !obile &hone is needed$ In both the
cases1 secret n!ber is necessary to access$
S+S baning is also %ery !ch safe$ First1 one athenticates the !obile n!ber 'ith
theathentications ey$
A ne' conce&t has been de%elo&ed by )an of Pn9ab 2td$ They call it N+obile :alletN$ :ith the
s&&ort of this technology1 a csto!er can !ae &ay!ent and recei%e &ay!ent of accont of by,sell
(!erchants6 throgh S+S$
In this syste!1 a byer sends a !essage for bying and the ban in retrn sends a !essage
confir!ing the &rchase both to the !erchant as 'ell as to the byer$ -ebit card n!ber is the ey
field 'hich is sed for the athenticity of the csto!er$
Net B,-3i-4
4et )aning is condcting ones baning or ban accont online throgh a co!&ter and a net
connection$ The syste! is &dated i!!ediately after e%ery transaction ato!atically$ In other 'ords
it is said that it is &dated on@line1 real ti!e$ Throgh net baning one can chec the stats of
his,her accont1 &lace "eries and also can be facilitated 'ith a 'ide range of transactions
si!ltaneosly$
In India1 the reglatory body has not yet sanctioned %irtal ban 1 in abroad there are bans lie E77
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)an or 4ET )an1 'hich only ha%e a %irtal &resence 'ithot any &hysical branches$
4et )aning has three basic featres$ They are as follo's?
• The bans offer only rele%ant infor!ation0s abot their &rodcts and ser%ices to the !ass$
• Fe' bans &ro%ide interaction facility bet'een the bans and its csto!ers$
• )ans are co!ing & 'ith arrange!ents of tility &ay!ents1 lie tele&hone bills1 electricity
bills1 etc$
$
T9 B,-3 i- I-2i,
:ith the ad%ance!ent of technology and the birth of co!&etition1 bans are in the race of beco!ing
the best in the contry$ :ith an eye &on csto!er satisfaction &olicy they are &ro%iding best of the
best ser%ices 'ith the !ini!! ha.ards$
)ans lie A)4 A+RO introdced baning 'ith a coffee$ It !ade a tie@& 'ith one of the best
coffee bar in the contry1 )arista and re!ained o&en till late e%ening for csto!ers 'ith a set& of a
coffee bar in the &re!ises$
Fe' bans ha%e introdced 'orld AT+ card to !ae tra%elers across the globe !ore safe and
secre$ :hat else$ Internet and Phone )aning is the call of the day for bans$
In this race to'ards the best1 'e ha%e selected to& D> bans in the contry fro! all seg!ent$ It is not
the raning of bans bt only for general infor!ation abot the to& bans in India$
P#)2IC sector bans ha%e long been chastised as the blac shee& of the financial sector$ )t 'hile a
lot of e*&erts !ight deride these instittions for their non@&erfor!ing assets and lo'er &rodcti%ity1
http://finance.indiamart.com/investment_in_india/top_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/top_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/top_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/top_banks_india.html
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at the end of the day1 &blic sector bans ha%e far ha&&ier csto!ers co!&ared to their conter&arts
in the &ri%ate sector$ According to Reser%e )an of India0s (R)Is6 latest re&ort1 Trend and Progress
of )aning in India1 &blic sector bans rle the roost in csto!er satisfaction$
The re&ort shold !ae those singing hosannas for &ri%ate sector bans sit &$ It sho's that the State
)an of India (S)I6 recorded >$; “co!&laints &er branch” 'hile the corres&onding figre for ICICI
'as ;$= ti!es that of S)I
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COMPANY PROFILE
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INTRODUCTION TO ICICI BANK
ICICI )an is Indias second@largest ban 'ith total assets of abot Rs$;1J1< crore at
+arch =;1 D>> and &rofit after ta* of Rs$ D1>> crore for the year ended +arch =;1 D>> (Rs$ ;1=J
crore in fiscal D>>6$ ICICI )an has a net'or of abot > branches and e*tension conters and
o%er ;1> AT+s$ ICICI )an offers a 'ide range of baning &rodcts and financial ser%ices to
cor&orate and retail csto!ers throgh a %ariety of deli%ery channels and throgh its s&eciali.ed
sbsidiaries and affiliates in the areas of in%est!ent baning1 life and non@life insrance1 %entre
ca&ital and asset !anage!ent$ ICICI )an set & its international baning gro& in fiscal D>>D to
cater to the cross border needs of clients and le%erage on its do!estic baning strengths to offer
&rodcts internationally$ ICICI )an crrently has sbsidiaries in the #nited 5ingdo!1 Canada and
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Rssia1 branches in Singa&ore and )ahrain and re&resentati%e offices in the #nited States1 China1
#nited Arab E!irates1 )angladesh and Soth Africa$
ICICI )ans e"ity shares are listed in India on the Stoc E*change1 +!bai and the 4ational
Stoc E*change of India 2i!ited and its A!erican -e&ositary Recei&ts (A-Rs6 are listed on the
4e' or Stoc E*change (4SE6$
As re"ired by the stoc e*changes1 ICICI )an has for!lated a Code of )siness Condct and
Ethics for its directors and e!&loyees$
At A&ril 1 D>>1 ICICI )an1 'ith free float !aret ca&itali.ationQ of abot Rs$ =>B$>> billion (#S
J$>> billion6 raned third a!ongst all the co!&anies listed on the Indian stoc e*changes$
ICICI )an 'as originally &ro!oted in ;>;1 and secondary !aret sales by ICICI to instittional in%estors in fiscal
D>>; and fiscal D>>D$ ICICI 'as for!ed in ;
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lie ICICI )an$ In ;
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• -ebit@c!@AT+ card
• Ato In%est Accont
• Internet )aning
• Phone )aning
• Any'here )aning
• Standing instrctions
• 4o!ination facility
• -oorste& ser%ice
Featres
• The ICICI )an 4cash debit card is a debit@c!@AT+ card &ro%iding yo 'ith the
con%enience of acce&tance at !erchant establish!ents and cash 'ithdra'als at AT+s
• Ato In%est Accont
• Internet )aning is offered free of cost$
• Any'here )aning @ This facility entitles the accont holder to 'ithdra' or de&osit cash &
to a li!it of Rs$>1>>> across all ICICI )an branches$
• o can gi%e s %arios ty&es of standing instrctions lie transferring to fi*ed de&osit
acconts at reglar inter%als$
• An a%erage "arterly balance of Rs 1>>> only$
• 4o!ination facility is a%ailable$
• Interest is &ayable half@yearly$
http://www.icicibank.com/pfsuser/icicibank/depositproducts/quantumoptima/features.htmhttp://www.icicibank.com/pfsuser/channels/internet/internet.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/#nomhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/#nomhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/quantumoptima/features.htmhttp://www.icicibank.com/pfsuser/channels/internet/internet.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/#nom
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• To o&en an accont online$
+ini!! )alance
Ty&e of Accont )alance
Sa%ings Accont Rs 1>>>
4on@!aintenance of the !ini!! a%erage "arterly balance attracts a fee of Rs J> &er
"arter$
4o!ination
• The facility of 4o!ination is a%ailable for relationshi&s in the na!es of indi%idals$ #nless
other'ise s&ecifically1 gi%en in 'riting by de&ositors1 no!ination in de&osit acconts 'ill be
at Csto!er I- le%el
• A de&ositor(s6 ho'e%er has , ha%e the right to s&ecify different no!inations at accont le%el
by co!&leting the a&&ro&riate for!s$
• Frther1 the a&&licant(s6 is , are at liberty to change the no!inee dring the crrency of the
relationshi& acconts 'ith the )an throgh declaration to that effect in the a&&ro&riate for!
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C-27ct 5 Acc7-t
:hen a csto!er 'ants his,her o&erati%e accont at one branch to be transferred to another
branch1 he,she has to gi%e his,her re"est in 'riting along 'ith1 AT+,-ebit card1 nsed
che"e boos$ The ban 'ill close the accont and arrange to o&en a ne' accont at the
other branch and 'ill isse ne' che"e boo1 ne' AT+,debit card1 etc$
Transactions are entertained nor!ally dring baning hors at the branch 'here the
Relationshi& is !aintained or at any other ICICI )an )ranches nder Any :here )aning
(A:)6$ )an 'ill not be liable for any delay on any accont of failre of connecti%ity$ Also
this ser%ice (A:)6 'ill not be a%ailable on the day(s6 'hen the branch 'here the accont
holder has his,her Relationshi&1 is closed$
If a che"e issed by a csto!er is re"ired to be retrned for insfficient balance in the
accont or for being in e*cess of arrange!ents1 a &enalty,charge is le%ied$ Si!ilarly1 if any
che"e de&osited by the csto!er is retrned n&aid1 ser%ice charge is reco%ered$
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N /er2r,:i-4 i 9er6ii*1e i- ,cc7-t.
instrctionsStanding are acce&ted free of charge for transferring fnds fro! Sa%ings accont
to fi*ed de&osit or Recrring de&osit acconts$ Other standing instrctions are sb9ect to
ser%ice charges$
C11ecti- 5,ci1it8
Che"es1 drafts1 bills1 di%idend , interest 'arrants and other instr!ents issed in fa%ors of
csto!ers are acce&ted for collection on accont holders0 behalf$ Collection of otstation
instr!ents entails collection charges$ The )an does not acce&t any res&onsibility for loss1
delay , !tilation or interce&tion of the instr!ents in &ostal or corier transit$ The )an
does not acce&t or share any res&onsibility for reali.ation of sch instr!ents or for the
genineness1 %alidity or correctness of the signatres or endorse!ents thereon$ -ra'ls
against sch instr!ents are &er!issible only on reali.ation by the )an$
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The )an has the athority to debit the acconts to reco%er any a!ont credited erroneosly$
2ocal che"es1 etc$1 !ay be tendered for collection sfficiently early in the day as re"ired
%is@@%is the local clearing hose ti!ings$ -ra'ls against clearing che"es 'ill be nor!ally
&er!itted only against cleared balances as &er clearing hose rles$
C17re 5 Acc7-t
The )an reser%es the right to close Relationshi& or accont(s61 'hich according to the
)an1 is,are not condcted satisfactorily1 after de notice to the csto!ers 'ithot assigning
any reasons thereof$
R71e
The )an reser%es to itself the right to alter1 delete or add any of these rles at any ti!e
'ithot &rior inti!ation to indi%idal csto!ers or to refse to o&en an accont or to close
any accont$
S,/i-4 Acc7-t R71e
4atral gardian (father or 'ido'ed !other or Cort a&&ointed 7ardian6 can o&en a Sa%ings
accont on behalf of a !inor 'ith !oneys belonging to the natral gardian$ In s&ecial cases the
)an reser%es the right to o&en Sa%ings )an accont on behalf of a !inor by the !other$
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;$ -ate of Fi*ed -e&osit
;$; The effecti%e date of Fi*ed -e&osit shall be the date on 'hich the ban gets fnds to its accont$
4o Fi*ed -e&osit Recei&t is issed in antici&ation of reali.ation of the che"e$
D$ Ato Rene'al
D$; Fi*ed de&osits are acce&ted 'ith ato@rene'al facility at &eriodicity as o&ted by the de&ositors$
=$ Fi*ed -e&osit Recei&t , +e!orand! of -e&osit
=$; Fi*ed -e&osit Recei&t or +e!orand! of -e&osit 'ill be issed to accont holder as !ay be
decided by the )an fro! ti!e to ti!e for csto!er con%enience$
$ Ta* -edcted at Sorce
$; Ta* at sorce is dedcted as a&&licable fro! the interest on fi*ed de&osit1 as &er Inco!e Ta* Act1
;
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has re!ained 'ith the )an$ The de&osit !ay be sb9ect to &enal rate of interest as &rescribed by the
)an on the date of de&osit$
)6 Easy Fi*ed -e&osit
;$ Easy Fi*ed -e&osit is an ICICI )an de&osit sche!e (the -e&osit sche!e6 ha%ing benefits
as &ro%ided herein and is go%erned by the ter!s and conditions as s&ecified herein$
D$ The entities eligible for the -e&osit sche!e are resident Indians and a de&osit can be o&ened
in the na!es of an indi%idal @
a$ In his or her indi%idal ca&acity1 or
b$ In indi%idal ca&acity on 9oint basis1 or
c$ In indi%idal ca&acity on anyone or sr%i%or basis1 or
d$ On behalf of a !inor as father,!other,legal gardian
e$ Hind #ndi%ided Fa!ily / Trst1 Associations1 Societies and Clbs as &er
resoltions &assed$
=$ The de&ositors shall nder this -e&osit Sche!e ha%e the follo'ing o&tions na!ely1 Easy
:ithdra'al and Easy 2oan (the o&tions6$
a$ Easy :ithdra'al o&tion? de&osits nder the -e&osit Sche!e shall be lined to the
o&erati%e accont of the de&ositor as established &rsant to the a&&lication for the
-e&osit sche!e$ The o&erati%e accont can only be sed for 'ithdra'al of the
de&osit and cannot be sed for any other ind of transactions$ The de&ositors cannot
de&osit,transfer cash or 'rite che"es fro! this o&erati%e accont$ 4o interest shall
be &ayable on a!ont,s that lie in the o&erati%e accont for any reason,s$
b$ Easy 2oan o&tion? The de&ositors shall be &ro%ided 'ith an o%erdraft facility against
the de&osit nder the -e&osit Sche!e$ The de&ositor shall be re"ired to e*ecte
facility doc!entation as s&ecified by ICICI )an for these &r&oses$ The 2oan
accont nder this o&tion shall be in the natre of a crrent accont ha%ing loan
li!its$ Che"eboo 'ill be issed to de&osit holder nder this o&tion
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$ -e&ositor can chose only one of the o&tions for a &articlar de&osit$
$ The !ini!! &eriod of de&osits 'ill be ; year$
$ All de&osits nder this -e&osit Sche!e 'ill be c!lati%e in natre$
J$ The de&ositors shall be &ro%ided 'ith a N-ebit c! AT+ CardN (the Card6 for transactions
allo'ed in ter!s of the Easy :ithdra'al and Easy 2oans o&tions and sage of the said Card
shall be go%erned its ter!s and conditions$ The Card 'ill be issed in the na!e of &ri!ary
de&ositor$ 4o se&arate card 'ill be issed to 9oint a&&licant,s$
B$ #nder the Easy :ithdra'al o&tion the interests accred on the 'ithdra'n a!ont 'ill be
credited to the o&erati%e accont of the de&ositor at the ti!e of 'ithdra'al$
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;$ If the de&ositor !aes !ore than !lti&le de&osits on the sa!e ha%ing the Easy :ithdra'al
O&tion1 the last de&osit !ade nder the -e&osit sche!e 'ill be sed first (2IFO6 to clear the
che"es and if this is not ade"ate1 the de&osit,s !ade &rior to the last de&osit 'ill be sed1 in
that se"ence$
;$ The -e&osit holder(s6 shall inti!ate ICICI )an in 'riting of any change in address and
residential stats of the -e&ositor$
;$ ICICI )an !ay le%y ser%ice charges as !ay be a&&licable on the de&osit fro! ti!e to ti!e
ICICI )ans D Hor AT+ net'or is one of the largest and !ost 'ides&read AT+ 4et'or in
India$ Or AT+s are located in co!!ercial areas1 residential localities1 !a9or &etrol &!&s1 air&orts1
near rail'ay stations and other &laces 'hich are con%eniently accessible to or csto!ers$
ICICI )an AT+s featres ser@friendly gra&hic screens 'ith easy to follo' instrctions$ :e ha%e
introdced AT+s 'hich interact 'ith csto!ers in their local langage for increased con%enience$
Follo'ing are the featres a%ailable on or AT+s1 'hich can be accessed fro! any'here at anyti!e$
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Cash :ithdra'al? :ithdra' &toRs$ D1>>>,@ &er day fro! yor accont (>1>>> for H4Is6$
Fast Cash o&tion &ro%ides the facility of 'ithdra'ing &refi*ed a!onts$ #ltra Fast Cash
o&tion allo's yo to 'ithdra' Rs$=>>>,@ in one shot$
)alance En"iry ? 5no' yor ledger balance and a%ailable balance$
+ini State!ent ? 7et a &rintot of yor last B transactions and yor crrent balance$
-e&osit Cash , Che"es ? A%ailable at all fll fnction AT+s1 Csto!ers can de&osit both
cash and che"es$ Cash de&osited in AT+s 'ill be credited to the accont on the sa!e day
(&ro%ided cash is de&osited before the clearing6 and che"es are sent for clearing on the ne*t
'oring day$
Fnds Transfer? Transfer fnds fro! one accont to another lined accont in the sa!e
branch$
PI4 Change ? Change the Personal Identification 4!ber (PI46 of AT+ or -ebit card$
Cr9r,te Pr5i1e
ICICI )an is Indias second@largest ban 'ith total assets of Rs$ 1>D$= billion (#S ;; and &rofit after ta* Rs$ ;$; billion (#S ;1; !illion6 for the year ended +arch
=;1 D>;;$ The )an has a net'or of D1=B branches and abot 1B;> AT+s in India1 and has a
&resencein;
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csto!ers throgh a %ariety of deli%ery channels and throgh its s&eciali.ed sbsidiaries in the areas
of in%est!ent baning1 life and non@life insrance1 %entre ca&ital and asset !anage!ent$
The )an crrently has sbsidiaries in the #nited 5ingdo!1 Rssia and Canada1 branches in #nitedStates1 Singa&ore1 )ahrain1 Hong 5ong1 Sri 2ana1 Matar and -bai International Finance Centre
and re&resentati%e offices in #nited Arab E!irates1 China1 Soth Africa1 )angladesh1 Thailand1
+alaysia and Indonesia$ Or #5 sbsidiary has established branches in )elgi! and 7er!any$
ICICI )ans e"ity shares are listed in India on )o!bay Stoc E*change and the 4ational Stoc
E*change of India 2i!ited and its A!erican -e&ositary Recei&ts (A-Rs6 are listed on the 4e' or
Stoc E*change (4SE6$
B,r2 Me6*er
Mr. K. V. K,6,t+< C+,ir6,-
Mr. Sri2,rI8e-4,r
http://www.icicibank.com/aboutus/board-of-directors-kv-kamath.htmlhttp://www.icicibank.com/aboutus/board-of-directors-sridar-iyengar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-kv-kamath.htmlhttp://www.icicibank.com/aboutus/board-of-directors-sridar-iyengar.html
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Mr. H6i R. K+7r3+,-
Mr. Ar/i-2 K76,r
Mr. M.S. R,6,c+,-2r,-
Dr. T7+,,r S+,+
Mr. V. Sri2,r
M. C+,-2,Kc++,r<
M,-,4i-4 Directr & CEO
Mr. N. S. K,--,-<
E;ec7ti/e Directr & CFO
ICICI r79 C69,-ie
ICICI r79
htt&?,,'''$icicigro&co!&anies$co!
http://www.icicibank.com/aboutus/board-of-directors-homi-khusrokhan.htmlhttp://www.icicibank.com/aboutus/board-of-directors-arvind-kumar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-ms-ramachandran.htmlhttp://www.icicibank.com/aboutus/board-of-directors-tushaar-shah.htmlhttp://www.icicibank.com/aboutus/board-of-directors-v-sridar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-chanda-kochhar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-chanda-kochhar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-ns-kannan.htmlhttp://www.icicibank.com/aboutus/board-of-directors-ns-kannan.htmlhttp://www.icicigroupcompanies.com/http://www.icicibank.com/aboutus/board-of-directors-homi-khusrokhan.htmlhttp://www.icicibank.com/aboutus/board-of-directors-arvind-kumar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-ms-ramachandran.htmlhttp://www.icicibank.com/aboutus/board-of-directors-tushaar-shah.htmlhttp://www.icicibank.com/aboutus/board-of-directors-v-sridar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-v-sridar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-chanda-kochhar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-chanda-kochhar.htmlhttp://www.icicibank.com/aboutus/board-of-directors-ns-kannan.htmlhttp://www.icicibank.com/aboutus/board-of-directors-ns-kannan.htmlhttp://www.icicigroupcompanies.com/
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ICICI Pr72e-ti,1 Li5e I-7r,-ce C69,-8
htt&?,,'''$icici&rlife$co!,&blic,defalt$ht!
ICICI Sec7ritiehtt&?,,'''$icicisecrities$co!,
ICICI L6*,r2 e-er,1 I-7r,-ce C69,-8
htt&?,,'''$icicilo!bard$co!,
ICICI Pr72e-ti,1 AMC & Tr7t
htt&?,,'''$icici&ra!c$co!,
ICICI Ve-t7re
htt&?,,'''$icici%entre$co!,
ICICI Direct
htt&?,,'''$icicidirect$co!
ICICI F7-2,ti-
htt&?,,'''$icicifondation$org
ICICI B,-3
+s$ Chandaochhar 1!anaging -IRECTOR / CEO 'as th e first 'o!an to be na!ed as the
bsiness leader of the ear b1 THE ECO4O+ICS TI+E
+s$Chanda5ochhar1 +anaging -irector / CEO 'as raned th in the International list of
N> +ost Po'erfl :o!en In )sinessN1 by Fortne$ She 'as raned ;>th in D>;>$
http://www.iciciprulife.com/public/default.htmhttp://www.icicisecurities.com/http://www.icicilombard.com/http://www.icicipruamc.com/http://www.iciciventure.com/http://www.icicidirect.com/http://www.icicifoundation.org/http://www.iciciprulife.com/public/default.htmhttp://www.icicisecurities.com/http://www.icicilombard.com/http://www.icicipruamc.com/http://www.iciciventure.com/http://www.icicidirect.com/http://www.icicifoundation.org/
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ICICI )an to&s the list of N+ost Trsted Pri%ate Sector )anN and rans ;>th in the list of
NIndias +ost Trsted Ser%ice )randsN by )rand E"ity1 +ost Trsted )rands D>;;$
+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as na!ed a!ong the > !ost inflential
in global finance by )loo!berg +arets !aga.ine
+s$ Chanda5ochhar1 +anaging -irector / CEO1 featred in the Hall Of Fa!e of +ost
Po'erfl :o!en in Indian bsiness by )siness Today
+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as raned =rd in the Forbes list of +ost
Po'erfl :o!an in the 'orld
ICICI )an recei%ed the )est +an&o'er Efficient A'ard a!ongst &ri%ate sector bans by
FICCI I)A
ICICI )an 'on the )est 2ocal )an 7old by Trade and Forfaiting A'ards1 #5
ICICI )an 'as a'arded The Asset Tri&le A A'ards1 Hongong for?
• )est -o!estic Transaction )an (India6
• For th consecti%e year 'on the )est -o!estic Trade Finance )an (India6
• )est -o!estic Cash +anage!ent )an (India6
• )est e@Co!!erce )an (India6
• )est S+E )an (India6
+s$ Chanda5ochhar1 +anaging -irector / CEO1 recei%ed the 7lobal 2eadershi& A'ard for
her contribtion to the #S India co!!ercial relationshi&
+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as na!ed as one of the t'o best Indian
CEOs in an annal &oll condcted by Finance Asia !aga.ine$
ICICI )an is the only Indian brand to figre in the )rand8 To& ;>> +ost 3alable 7lobal)rands Re&ort D>;;1 second year in a ro'$
ICICI )an raned th in the list of NJ Indian Co!&aniesN1 and DBB th in :orld Ranings in
Forbes 7lobal D>>> list
+s$ Chanda5ochhar +anaging -irector / CEO1 'as conferred 'ith the “Transfor!ational
)siness 2eader of the ear” 1 by All India +anage!ent Association (AI+A6
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+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as raned ;Jth in Fortnes D +ost
Po'erfl CEOs in Asia$
+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as raned as the th !ost recogni.ed and
res&ected co!&any leaders by A!erican research fir!1 Penn Schoen )erland (PS)6$ The sr%ey 'ascondcted a!ong >> res&ondents fro! #S1 E#1 Asia@Pacific and India in +arch
+s$ Chanda5ochhar +anaging -irector / CEO rans ; in the N> Po'er 2ist D>;;N1 by
India Today
+s$ Chanda5ochhar1 +anaging -irector / CEO1 a'arded the Soch Challenger A'ards
D>;;1 for )aning$ The Soch a'ards recogni.es best &ractices in &eo&le1 &ro9ects and instittions for
inclsi%e gro'th
+s$ Chanda5ochhar1 +anaging -irector / CEO1 in the list of D !ost &o'erfl &rofessional'o!en of the contry 1 by India Today
ICICI )an has 'on the N)aning Technology A'ards D>;>N at The Indian )ans
Association in the follo'ing categories?
• N)est Financial Inclsion Initiati%eN (first &ri.e6
• N)est Online )anN ( rnner &6
• N)est se of )siness IntelligenceN ( rnner &6
• NTechnology )an of the yearN ( rnner &6
ICICI )an 'as recogni.ed for its S&ecial Citation of the Flly Electronic )ranch Ser%ice
Channel1 first set & at Hiranandani Estate1 Thane1 at the Financial Insights Inno%ation A'ards held in
con9nction 'ith Asian Financial Ser%ices Congress
For the second year in a ro'1 ICICI )an 'as raned J>th in the )randirectory leage tables
of the 'orlds !ost %alable brands by 1The )randFinanceU )aning >>$
ICICI )an #51 HiSA3E &rodct range has been a'arded the Cons!er +oney factsA'ards D>;; for the )est Online Sa%ings Pro%ider
ICICI )an raned second in the financial ser%ices sector in )siness :orld0s1 “+ost
Res&ected Co!&any A'ards D>;;N
ICICI )an 'as raned ;st in the )aning and Finance category and ;> )est
Co!&anies To :or ForN by )siness Today
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+s$ Chanda5ochhar1 +anaging -irector / CEO1 ICICI )an conferred 'ith NPad!a )hshan
SBI
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INTRODUCTION TO SBI
St,te B,-3 5 I-2i, has an e*tensi%e ad!inistrati%e strctre to o%ersee the large net'or of
branches in India and abroad$ The Cor&orate Centre is in +!bai and ; 2ocal Head Offices and J
8onal Offices are located at i!&ortant cities s&read throghot the contry$ The Cor&orate Centre
has se%eral other establish!ents in and otside +!bai1 designated to cater to %arios fnctions$
Or Colleges,Instittes,Training Centres are the seats of learning and research and de%elo&!ent to
s&read the 'ings of no'ledge not only to or e!&loyees bt also other bans,establish!ents in
India and abroad$
The Cor&orate Acconts 7ro& is a Strategic )siness #nit of the )an set & e*clsi%ely to flfil
the s&eciali.ed baning needs of to& cor&orate in the contry$
State )an of India has D foreign offices in = contries across the globe$
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State )an of India in%ites yo to tae a 9orney to nderstand the &otential of not 9st a large bt
trly global organi.ation
EVOLUTION OF SBI
The origin of the St,te B,-3 5 I-2i, goes bac to the first decade of the nineteenth centry 'ith
the establish!ent of the )an of Calctta in Calctta on D ne ;B>$ Three years later the ban
recei%ed its charter and 'as re@designed as the )an of )engal (D anary ;B>
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inflenced by changes occrring in the strctre of both the local trading en%iron!ent and those in
the relations of the Indian econo!y to the econo!y of Ero&e and the global econo!ic fra!e'or$
The State )an of India 'as ths born 'ith a ne' sense of social &r&ose aided by the B> offices
co!&rising branches1 sb offices and three 2ocal Head Offices inherited fro! the I!&erial )an$
The conce&t of baning as !ere re&ositories of the co!!nitys sa%ings and lenders to credit'orthy
&arties 'as soon to gi%e 'ay to the conce&t of &r&osefl baning sb ser%ing the gro'ing and
di%ersified financial needs of &lanned econo!ic de%elo&!ent$ The State )an of India 'as destined
to act as the &acesetter in this res&ect and lead the Indian baning syste! into the e*citing field of
national de%elo&!ent$
TECHNOLOGY UPGRADATION
S)I0s Infor!ation Technology Progra!!e ai!s at achie%ing efficiency in o&erations1 !eeting
csto!er and !aret e*&ectations and facing co!&etition$ Or achie%e!ents are s!!ari.ed
belo'?
FULL BRANCH COMPUTERISATION (FCB)0
All the branches of the )an are no' flly co!&terised$This strategy has contribted to
i!&ro%e!ent in csto!er ser%ice$
ATM SERVICES
There are D AT+s on the AT+ 4et'or$ These AT+s are located in ;JD; centres s&read across
the length and breadth of the contry1 thereby creating a trly national net'or of AT+s 'ith an
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n&aralleled reach$ 3ale added ser%ices lie AT+ locator1 &ay!ent of fees for college stdents1
!ltilingal screens1 %oice o%er and dra'l of cash ad%ance by S)I credit card holders ha%e been
introdced$
INTERNET BANKIN (INB)
This on@line channel enables csto!ers to access their accont infor!ation and initiate transactions
on a D*J1 bondary less basis$ DDD branches1 co%ering centers are e*tending I4) ser%ice to
their csto!ers$ All fnctionalities other than Cash and Clearing ha%e been e*tended to indi%idal
retail csto!ers$ A se&arate Internet )aning +odle for Cor&orate csto!ers has been lanched
and a%ailable at ;=> branches$
OVT. BUSINESS
Soft'are has been de%elo&ed and rolled ot at JJB flly co!&teri.ed branches$ Electronic
generation of all re&orts for re&orting1 settle!ent and reconciliation of 7o%t$ fnds is a%ailable$
STEPS0 #nder STEPS1 the bans electronic fnds transfer syste!1 the Prodcts offered are
eTransfer (eT61 eRealisation (eR61 e-ebit (C+P6 and AT+ reconciliation$ A STEP handles &ay!ent
!essages and reconciliation si!ltaneosly$
SEFT0 S)I has lanched the S&ecial Electronic Fnd Transfer (SEFT6 Sche!e of R)I1 to facilitate
efficient and e*&editios Inter@ban transfer of fnds$ D; branches of or )an in %arios 2HO
Centres are &artici&ating in the sche!e$ Secrity of !essage trans!ission has been enhanced$
MICR Ce-tre0 +ICR Che"e Processing syste!s are o&erational at ; centres %i.$ +!bai1
4e' -elhi1 Chennai1 5olata1 3adodara1 Srat1 Patna1 abal&r1 7'alior1 odh&r1 Trichr1 Calict1
4asi1 Rai&r1 )hbanes'ar and -ehradn$
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Cre B,-3i-40 The Core )aning Soltion &ro%ides the state@of@the@art any'here anyti!e
baning for or csto!ers$ The facility is a%ailable at ;>;D branches$
Tr,2e Fi-,-ce0 The soltion has been i!&le!ented1 &ro%iding efficiency in handling Trade
Finance transactions 'ith Internet access to csto!ers and greatly enhances the bans ser%ices to
Cor&orate and Co!!ercial 4et'or branches$ This ne' Trade Finance soltion1 EVI+)I22S1 'ill
be i!&le!ented at all do!estic branches as 'ell as at Foreign offices engaged in trade finance
bsiness dring the year$
'AN 0 The ban has set & a :ide Area 4et'or1 no'n as S)I connect1 'hich &ro%ides
connecti%ity to B;< branches,offices of S)I 7ro& across =B cities as at =;st +arch D>>$
BANKIN SUBSIDIARIES
ASSOCIATE BANKS
St,te B,-3 5 I-2i, has the follo'ing se%en Associate )ans (A)s6 'ith controlling interest
ranging fro! JG to ;>>G$
;$ State )an of )ianer and ai&r (S))6
D$ State )an of Hyderabad (S)H6
=$ State )an of Indore (S)Ir6
$ State )an of +ysore (S)+6
$ State )an of Patiala (S)P6
$ State )an of Sarashtra (S)S6
J$ State )an of Tra%ancore (S)T6
The se%en A)s ha%e a co!bined net'or of
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by D>G and DDG1 res&ecti%ely1 dring the year$ Three of the A)s %i.$ S)Ir1 S)P and S)S achie%ed
4I2 4et 4PA stats 'hile the co!bined 4et 4PA ratio of all A)s 'as at >$BG as on =;st +arch
D>>B$The highlights of &erfor!ance of the se%en A)s for the year D>>J@>B are as follo's?
(R. I- crre)
-e&osits ;;DJD
2oans DBD
In%est!ents D>$ crores and Rs$;=$> crores1
res&ecti%ely1 as at =;st +arch D>>$
For !ore details &lease %isit the 'ebsite detailed as nder?@
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SBI I-ter-,ti-,1 (M,7riti7) Lt2 .<
O55+re B,-3
(A sbsidiary of State )an of India6
State ban of India International (+aritis6 2td is one of the first offshore bans to be established in
+aritis in ; contries$
The &rinci&al acti%ities inclde?
• Acce&tance of de&osits in foreign crrencies !ainly #S -ollar1 Pond Sterling1 Ero and
also other crrencies$ Attracti%e rates of interest are offered$
• International re!ittances in all !a9or crrencies throgh S:IFT1 "icly and effecti%ely$
• 2oans,syndications in !a9or crrencies1 lie Ero,-ollar,a&anese en$
• Trade Ser%ices1 inclding issance of,negotiations nder doc!entary letters of credits and
issance of ban garantees$
• Hedging of e*change and interest rate riss on behalf of csto!ers$
• Sales and Prchases of foreign crrencies in the S&ot and For'ard +aret$
• Rendering cstodial ser%ices for offshore fnds registered in +aritis$
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JOINT VENTURES
S)I 2ife Insrance Co!&any 2td (S)I 2IFE6
S)I 2IFE ndertaes the bsiness of life insrance and annity in relation to all or any inds of
assrance$
The year D>>=@> 'as the Dnd fll year of o&erations for the Co!&any$ As at end@+arch D>>1 S)I
2IFE co%ered nearly ; lah li%es$ It e!erged as the to& &ri%ate insrer in ter!s of n!ber of li%es
co%ered 'ith a !aret share of abot ;G$ It recei%ed a &re!i! inco!e of Rs$DD crores for the
year D>>=@> as against the &re!i! recei&t of Rs$J= crores dring the last financial year1 recording
a D>>G &re!i! gro'th
S)I 2IFE le%eraged the strength of its &arent ban and its gro&$ S)I and its Associate )ans
beca!e the Cor&orate Agents of S)I 2IFE$ S)I 2IFE is no' selling its insrance &rodcts throgh
D1>> branches of S)I 7ro&$ S)I 2IFE has also been slo'ly and steadily strengthening alternate
channels inclding Agency channel$The )an holds e"ity of Rs$;D crores in S)I 2IFE1 being JG of their share ca&ital$
PERSONAL BANKIN
St,te B,-3 5 I-2i, offers a 'ide range of ser%ices in the Personal )aning Seg!ent 'hich are
inde*ed here$
Clic on each of the! to access the details$ Or &rodcts are designed 'ith fle*ibility to sit yor
&ersonal re"ire!ents$ En9oy D hor facility throgh or AT+s @ gro'ing s&eedily it has crossed
the >>> !ar :atch this s&ace for !ore details$
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S)I Ter! -e&osits S)I 2oan For Pensioners
S)I Recrring -e&osits 2oan Against +ortgage Of Pro&erty
S)I Hosing 2oan 2oan Against Shares / -ebentres
S)I Car 2oan Rent Pls Sche!e
S)I Edcational 2oan +edi@Pls Sche!e
S)I Personal 2oan Rates Of Interest
E*&erience a 'hole ne' 'orld of baning at or ne'ly o&ened Personal )aning )ranches (P))s6@often dbbed boti"e branches by others$ Csto!er friendly no'ledgeable staff 'ill cater to yor
financial re"ire!ents 'ith s&eed and efficiency$ -o %isit one and find ot for yorself$ Clic here
for addresses of or P))s$
DEPOSIT SCHEMES
:hate%er yor needs@ an in%est!ent for yor sr&ls fnds or a loan@ yo 'ill find a &rodct 9st
right for yo1 deli%ered at a branch %ery close to yo$
O&en an accont 'ith any of or branches1 all of the! are flly co!&teri.ed1 and reali.e the
ad%antage of or %ast net'or$ Earn high interest on fi*ed de&osits1 &tting yor !oney to 'or for
yo 'ith confidence and secrity$ Place fnds in S)I +O-S1 a fi*ed de&osit 'hich is not fi*ed at all
@ 'ith a ni"e brea & facility 'hich &er!its yo fll li"idity 'ith the assrance of the highest
rates of retrns1 !erely by issing a che"e on yor sa%ings ban accont$ Alternately1 ee& yor
S)I+O-S intact and 'ith an ato!atic o%erdraft facility1 en9oy high retrns 'ith the co!fort of
assred che"e &ay!ents$
http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114http://www.sbi.co.in/viewsection.jsp?id=0,1,20,121http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,190http://www.sbi.co.in/viewsection.jsp?id=0,1,20,120http://www.sbi.co.in/viewsection.jsp?id=0,1,20,115http://www.sbi.co.in/viewsection.jsp?id=0,1,20,122http://www.sbi.co.in/viewsection.jsp?id=0,1,20,117http://www.sbi.co.in/viewsection.jsp?id=0,1,20,429http://www.sbi.co.in/viewsection.jsp?id=0,1,20,118http://www.sbi.co.in/viewsection.jsp?id=0,1,20,125http://www.sbi.co.in/viewsection.jsp?id=0,1,20,119http://www.sbi.co.in/viewsection.jsp?id=0,16http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114http://www.sbi.co.in/viewsection.jsp?id=0,1,20,121http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,190http://www.sbi.co.in/viewsection.jsp?id=0,1,20,120http://www.sbi.co.in/viewsection.jsp?id=0,1,20,115http://www.sbi.co.in/viewsection.jsp?id=0,1,20,122http://www.sbi.co.in/viewsection.jsp?id=0,1,20,117http://www.sbi.co.in/viewsection.jsp?id=0,1,20,429http://www.sbi.co.in/viewsection.jsp?id=0,1,20,118http://www.sbi.co.in/viewsection.jsp?id=0,1,20,125http://www.sbi.co.in/viewsection.jsp?id=0,1,20,119http://www.sbi.co.in/viewsection.jsp?id=0,16http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1
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CURRENT ACCOUNT
:e nderstand that e%ery bsiness re"ires a trans&arent and efficient baning ser%ices s&&ort to
!eet its day to day financial re"ire!ents$ S)I ths offers to ser%e yor financial re"ire!ents
gi%ing yo !a*i!! financial le%erage for yor !oney and sa%ing on yor ti!e and cost$ :hile 'e
tae care of yor financial needs1 yo tae care of yor csto!er$ 5ee&ing the %ale of yor ti!e
and !oney in !ind1 or S)I Crrent Accont is designed to gi%e yo the %ery best of ser%ices$
Be-e5it 5 SBI C7rre-t Acc7-t
C,r2 C-/e-ie-ce
7et yor Free AT+ c!,-ebit Card and get access to the 'idest net'or of o%er >>> AT+s across
the contry to 'ithdra' cash1 en"ire abot yor balance etc$ o can also a%ail of or International
-ebit Card 'hich can be sed do!estically as 'ell as otside India
E,8 ,-2 'i2e Accei*i1it8 5 M-e8
• Transact at yor con%enience1 sa%ing ti!e and cost throgh the largest distribtion net'or
in India of !ore than >>> S)I AT+s $ or throgh S)I Internet )aning
o can no' also 'ithdra' cash fro! or +aestro endorsed AT+s and AT+s of H-FC )an ,#TI
)an for 'hich so!e fee is &ayable$
M-itri-4 Y7r Acc7-t
• +onitor and control yor sa%ings throgh S)I Internet )aning or S)I Passboo facility$
• Alternati%ely1 access yor accont by do'nloading instantsbi$co! on yor co!&ter$
http://www.sbi.co.in/viewsection.jsp?id=0,10,75http://www.sbi.co.in/atmlocator.jsp?lang=0http://www.sbi.co.in/atmlocator.jsp?lang=0http://www.onlinesbi.com/http://www.onlinesbi.com/http://www.sbi.co.in/viewsection.jsp?id=0,10,75http://www.sbi.co.in/atmlocator.jsp?lang=0http://www.onlinesbi.com/http://www.onlinesbi.com/
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S:ee9!I- Acc7-t
• 4o' for i!!ediate cash re"ire!ents transfer fnds fro! yor Fi*ed -e&osits to yor
Crrent Accont 'hene%er needed$ For !ore details refer to S)I +lti O&tions -e&osit
Transaction Ease
• #nli!ited credits allo'ed in all yor acconts
• #nli!ited n!ber of &ay!ents
• o can also en9oy the secrity of a chec &ay!ent garantee1 shold yor balance in the
accont be insfficient for the &ay!ent of a che"e1 throgh a &re@arranged li!it$
• +ae &ay!ents by gi%ing s standing instrctions
• Order -e!and -rafts and Payorders on o%er >> locations
• Transfer fnds fro! any &art of the contry
• #&contry Che"e Collection
• Free Che"e boo of > lea%es e%ery year
• Facility of a safe de&osit locer for the safety of yor i!&ortant doc!ents and %alables
• Efficient Foreign E*change Ser%ices +oney +lti&liers
• 2in yor Crrent Accont to yor -e&osit Accont and earn additional interest on yor
sr&ls !oney$ Also get rid of the &roble! of bonced che"es fore%er$ All this and !ore
throgh S)I +O-
Ot+er Be-e5it
• Free Accont Transfer bet'een or 'ide net'or of branches
• 4o!ination Facility a%ailable
http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189
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• Facility to o&en yor Crrent Accont in Single or oint 4a!es
• 3ery 2o' +ini!! )alance Re"ire!ents
• Fll Secrity of yor !oney at all ti!es
SAVINS BANK ACCOUNT
:e nderstand that e%eryone 'ants to sa%e for so!ething in the ftre$ :e also reali.e that
e%eryone 'ants their sa%ings to be safe and accessible anyti!e1 any&lace to hel& !eet their needs$
So 'e bring to yo the S)I Sa%ings Accont1 'hich hel&s yo &lan and sa%e for yor ftre
financial re"ire!ents$ or sa%ings are co!&letely li"id1 and earn co!&etiti%e interest in or
safety$
State )an offers t'o different inds of Sa%ings acconts@ Sa%ings accont and Sa%ings accont
&ls
SAVINS PLUS ACCOUNT
:e all 'ant the best of e%erything in life and so do yo$ Ha%e yo e%er desired an accont 'hich
gi%es yo high li"idity co&led 'ith high interest ratesW If so1 'e ha%e the &erfect &rodct for yo$
The S)I Sa%ings Pls Accont brings to yo the best of both Sa%ings and Ter! -e&osit Accont$
S)I Sa%ings Pls Accont gi%es yo the ease of access and li"idity of a Sa%ings )an Accont and
the high rate of retrn of Ter! -e&osits$
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The )an is acti%ely in%ol%ed since ;"")
Sr.
N
.
N,6e Dei4-,ti- U-2er Secti-
5 SBI Act
"?@@
" S+riPr,ti9C+,72+7ri C+,ir6,- "? (,)
> S+riHe6,-t .C-tr,ctr
M,-,4i-4 Directr "? (*)
# S+riDi:,3,r 79t, M,-,4i-4 Directr "? (*)
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= S+ri A. Kri+-, K76,r M,-,4i-4 Directr "? (*)
@ S+riDi1ee9 C. C+3i Directr "? (c)
$ S+ri S. Ve-3,t,c+,1,6 Directr "? (c)
% S+ri D. S7-2,r,6 Directr "? (c)
S+riP,rt+,,r,t+8I8e-4,
r Directr "? (c)
? S+ri . D. N,2,5 O55icer E6918ee
Directr"? (c*)
" S+riR,+9,1M,1+tr, Directr "? (2)
"" S+ri D. K. Mitt,1 Directr "? (E)
"> Dr. S7*ir V. 3,r- Directr "? (5)
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TRANSFORMATION JOURNEY IN STATE BANK OF INDIA
The State )an of India1 the contry0s oldest )an and a &re!ier in ter!s of balance sheet si.e1n!ber of branches1 !aret ca&itali.ation and &rofits is today going throgh a !o!entos &hase ofChange and Transfor!ation the t'o hndred year old Pblic sector behe!oth is today stirring otof its Pblic Sector legacy and !o%ing 'ith an agility to gi%e the Pri%ate and Foreign )ans a rnfor their !oney$ The ban is entering into !any ne' bsinesses 'ith strategic tie &s Pension Fnds1 7eneralInsrance1 Cstodial Ser%ices1 Pri%ate E"ity1 +obile )aning1 Point of Sale +erchant Ac"isition1Ad%isory Ser%ices1 strctred &rodcts etc each one of these initiati%es ha%ing a hge &otential forgro'th$ The )an is forging ahead 'ith ctting edge technology and inno%ati%e ne' baning !odels1 to
e*&and its Rral )aning base1 looing at the %ast nta&&ed &otential in the hinterland and &ro&osesto co%er ;>>1>>> %illages in the ne*t t'o years$ It is also focsing at the to& end of the !aret1 on 'hole sale baning ca&abilities to &ro%ide India0sgro'ing !id , large Cor&orate 'ith a co!&lete array of &rodcts and ser%ices$ It is consolidating itsglobal treasry o&erations and entering into strctred &rodcts and deri%ati%e instr!ents$ Today1the )an is the largest &ro%ider of infrastrctre debt and the largest arranger of e*ternal co!!ercial borro'ings in the contry$ It is the only Indian ban to featre in the Fortne >> list$ The )an is changing otdated front and bac end &rocesses to !odern csto!er friendly &rocessesto hel& i!&ro%e the total csto!er e*&erience$ :ith abot B>> of its o'n ;>>>> branches and
another ;>> branches of its Associate )ans already net'ored1 today it offers the largest baningnet'or to the Indian csto!er$ The )an is also in the &rocess of &ro%iding co!&lete &ay!entsoltion to its clientele 'ith its o%er D;>>> AT+s1 and other electronic channels sch as Internet baning1 debit cards1 !obile baning1 etc$ :ith for national le%el A&e* Training Colleges and learning Centres s&read all o%er the contrythe )an is continosly engaged in sill enhance!ent of its e!&loyees$ So!e of the training &rogra!es are attended by baners fro! bans in other contries$ The ban is also looing at o&&ortnities to gro' in si.e inIndia as 'ell as Internationally$ It &resently has BD foreign offices in =D contries across the globe$ It has also J Sbsidiaries in India
S)I Ca&ital +arets1 S)ICAP Secrities1 S)I -FHI1 S)I Factors1 S)I 2ife and S)I Cards @ for!inga for!idable gro& in the Indian )aning scenario$ It is in the &rocess of raising ca&ital for itsgro'th and also consolidating its %arios holdings$
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I69eri,1 B,-3
The I!&erial )an dring the three and a half decades of its e*istence recorded an i!&ressi%e
gro'th in ter!s of offices1 reser%es1 de&osits1 in%est!ents and ad%ances1 thin creases in so!e cases
a!onting to !ore than si*@fold$ The financial stats and secrity inherited fro! its forernners no
dobt &ro%ided a fir! and drable &latfor!$ )t the lofty traditions of baning 'hich the I!&erial
)an consistently !aintained and the high standard of integrity it obser%ed in its o&erations ins&ired
confidence in its de&ositors that no other ban in India cold &erha&s then e"al$ All these enabled
the I!&erial )an to ac"ire a &re@e!inent &osition in the Indian baning indstry and also secre a
%ital &lace in the contrys econo!ic life$
St,69 5 I69eri,1 B,-3 5 I-2i,
:hen India attained freedo!1 the I!&erial )an had a ca&ital base (inclding reser%es6 of Rs$;;$B
crores1 de&osits and ad%ances of Rs$DJ$; crores and Rs$JD$
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Firt Fi/e Ye,r P1,-
In ; offices
co!&rising branches1 sb offices and three 2ocal Head Offices inherited fro! the I!&erial )an$
The conce&t of baning as !ere re&ositories of the co!!nitys sa%ings and lenders to credit'orthy
&arties 'as soon to gi%e 'ay to the conce&t of &r&osefl baning sbser%ing the gro'ing and
di%ersified financial needs of &lanned econo!ic de%elo&!ent$ The State )an of India 'as destined
to act as the &acesetter in this res&ect and lead the Indian baning syste! into the e*citing field of
national de%elo&!ent$
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“Bet E;ec7ti/e A:,r2 t t+e C+,ir6,- *8 Ai, M-e8.
State )an of India also i!&ro%ed its raning in “Fortne” >> 7lobal 2ist1
“Forbes” list of D>>> largest co!&anies in the 'orld1 “)aner” list of to&;>>> 'orld bans1 )rand Finance 7lobal >> Financial )rand recognition1to na!e a fe'$
X“+ost Ad!ired Infrastrctre Financier” A'ard by 5P+71 X“To& Pblic Sector )an nder S+E Financing” by -n and
)radstreet
The )an 'as %oted1 for the third year in a ro'1 as the “+ost Preferred
Hosing 2oan” and “+ost Preferred )an” in the C4)C A:AA8 Cons!er
A'ards in a sr%ey condcted by C4)C T3;B in association 'ith A7 4ielsen /Co!&any$The )an 'as also a'arded the “)est Ho!e 2oan Pro%ider” as 'ell as“The )est )an” by Otloo +oney A'ards1 D>>B$
S)I has been rated as the )est Pblic Sector )an for Rral Reach by
-n / )radstreet$The )an has 'on a'ards for to&&ing SH7@)an Credit linage in Orissa1harhand1 +aharashtra1 #ttarahand1 Ta!il 4ad and #ttar Pradesh$
The )an 'as a'arded Reader0s -igest “Pegass Cor&orate SocialRes&onsibility A'ard D>>J” in recognition of its contribtion to'ards RralCo!!nity -e%elo&!ent$
The )an 'as conferred the follo'ing 4ational a'ards by the 7o%ern!ent of
India (7OI61 +inistry of +icro S!all and +edi! Enter&rises for the F D>>J@
(i6 First nder N4ational A'ards for e*cellence in lending to+icro Enter&risesN$(ii6Second nder N4ational A'ards for E*cellence in +SE 2endingN$(iii6 The )an 'as also &resented an a'ard for otstanding
&erfor!ance in the area of finance to S+Es by -n / )radstreet$
State )an of India 3oted THE )EST
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FINANCIAL RESULTS
TABLE I
STATE BANK OF INDIA -FINANCIAL HIGHLIGHTS-2005-2009
Rs. in Billion FY2005 FY 2006 FY2007 FY > FY >?
D!osi"s #670.$% #%00.$6 $#55.2& 5#7$.05 7$20.7#
A'()n*s 202#.7$ 26&%.0& ##7#.#6 $&6%.95 5$25.0#
In(s"+n"s &970.9% &625.#$ &$9&.$9 &%95.0& 2759.5$
To")l Ass"s $59%.%# $9$0.29 5665.65 72&5.26 96$$.#2
In",s" In*o+ #2$.2% #59.%0 #9$.9& $%9.50 6#7.%%
In",s" E!nss &%$.%# 20#.90 2#$.#7 #&9.29 $29.&5
N" In",s" In*o+ .$5 &55.%9 &60.5$ &70.2& 20%.7#
Non-In",s" In*o+ 7&.20 7$.#5 57.69 %6.95 &26.9&
To")l O!,)"in In*o+ 2&0.65 2#0.2$ 2&%.2# 257.&6 ##5.6$
S")// E!nss 69.07 %&.2# 79.## 77.%6 97.$7
O(,)' E!nss #&.67 #6.02 #%.9& $%.2# 59.0&
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To")l O!,)"in
E!nss &00.7$ &&7.25 &&%.2$ &26.09 &56.$9
O!,)"in 1,o/i" &09.9& &&2.99 &00.00 &.07 &79.&5
To")l 1,o(isions 66.%6 6%.9# 5$.59 6#.7% %7.9$
N" 1,o/i" $#.05 $$.07 $5.$& 67.29 9&.2&
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TABLE II
STATE BANK OF INDIA -FINANCIAL HIGHLIGHTS-2005-2009 IN 3S 4
FY2005 FY2006 FY2007FY
>
FY
>?
De9it %#.9& %5.&% &00.&9 #.95 &$6.#&
A'()n*s $6.26 5%.6% 77.60 &0#.%% &06.96
In(s"+n"s $5.06 #6.$# #$.#& $7.2# 5$.$&
To")l Ass"s &05. &&0.7# .## &79.%$ &90.&5
In",s" In*o+ 7.$& %.06 9.0% &2.20 &2.5%
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In",s" E!nss $.2# $.57 5.#9 7.96 %.$6
N" In",s" In*o+ #.&
%
#.$9 #.69 $.2$ $.&2
Non-In",s" In*o+ &.6#
&.66 &.## 2.&7 2.50
To")l O!,)"in In*o+ $.%&
5.&5 5.02 6.$& 6.62
S")// E!nss &.5%
&.%2 &.%2 &.9$ &.92
O(,)' E!nss 0.72
0.%& 0.90 &.2 &.&7
To")l O!,)"in E!nss 2.#0
2.6# 2.72 #.&$ #.09
O!,)"in 1,o/i" 2.5&
2.52 2.#0 #.27 #.5#
To")l 1,o(isions &.5#
&.5$ &.26 &.59 &.7#
SUMMARY OF STATE BANK OF INDIAS BALANCE SHEET
Rs. in illionARCH
2005
ARCH2006
ARCH
2007
ARCH200%
ARCH
2009
CA1ITAL 8 LIABILITIES
C)!i")l 5.26 5.26 5.26 6.#& 6.#5
Rs,(s 8 S,!ls 2#5.$6 27&.&% #07.72 $%$.0& 57#.
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D!osi"s #670.$% #%00.$6 $#55.2& 5#7$.0$ 7$20.7#
Bo,,o:ins &9&.%$ #06.$& #97.0# 5&7.27 5#7.&$
O", Li)ili"is 8 1,o(isions $95.79 556.9% 600.$2 %##.62 &&06.97
To")l $59%.%# $9$0.29 5665.65 72&5.26 96$$.#2
ASSETS
C)s 8 )l)n*s :i"Rs,( B)n; o/ In'i)
&6%.&0 2&6.5# 290.76 5&5.#5 555.$6
B)l)n*s :i" )n;s )n'+on< )" *)ll 8 so," no"i*
225.&2 229.07 22%.92 &59.#2 $%%.5%
In(s"+n"s &970.9% &625.#$ &$9&.$9 &%95.0& 2759.5$
A'()n*s 202#.7$ 26&%.0& ##7#.#6 $&67.6% 5$25.0#
Fi' Ass"s 26.9% 27.5# 2%.&9 ##.7# #%.#%
O", Ass"s &%#.9& 22#.%& 252.92 $$$.&7 #77.##
To")l $59%.%# $9$0.29 5665.65 72&5.26 96$$.#2
Con"inn" Li)ili"is &59#.97 22%%.5& #065.90 %&07.96 72#7
Bills /o, Coll*"ion &67.77 205.9# 2##.6% &%9.$7 $#%.70
STATE BANK OF INDIA ARKET RELATED RATIOS
ARKET RELATED RATIOS AR 05 AR 06 AR 07 AR 0% AR 09
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),;" 1,i* Rs)s on l)s" ')< o/ "
),",
657 96% 99# &599
&067
1,i* "o Boo; R)"io ? &.$$ &.%$ &.6$
2.06
&.&7
),;" C)!i")li@)"ionRs in Billion
#$5.75 509.$% 522.56
97$.&2
677.
E),nin 1, S),
Rs %&.79 %#.7# %6.29
&26.62
&$#.77
1=E R)"io ?
%.0# &0.$0 &&.5&
&2.6#
7.$2
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