compatibility matrix for heat client/server products

Compatibility Matrix for

HEAT Client/Server Products

The following is an overview of current compatibility between the offerings of the HEAT family of products. Information for unreleased products is subject to change. HEAT Software does not support any application or operating system that is in BETA or has not been thoroughly tested by HEAT Software Quality Assurance. This document will be updated with information as available. Contact HEAT Software Support Services for additional details.

Contents Products ............................................................................................................................................................................... 2 GoldMine Products ............................................................................................................................................................. 5

Server Operating Systems ................................................................................................................................................. 5 Workstation Operating Systems ........................................................................................................................................ 7 Database Servers ................................................................................................................................................................ 7

Database ODBC Clients ...................................................................................................................................................... 9 Email ................................................................................................................................................................................... 10 Reporting ........................................................................................................................................................................... 11

Knowledge Management .................................................................................................................................................. 11

Copyright ........................................................................................................................................................................... 12

Key

C Has been fully tested by Quality Assurance (QA) and indicates compatibility (supported).

W Has not been fully tested by QA for compatibility and/or integration, but works (supported1).

N Has been tested by QA for compatibility and/or integration but is NOT supported due to test results.

NT Has not been tested by QA; is currently NOT supported due to lack of testing.

- Not applicable/not available (not supported).

1 Although supported, there may be known limitations.



Products

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

HEAT 9.5.x C NT NT NT NT NT NT NT NT NT NT

HEAT 9.6.x NT C NT NT NT NT NT NT NT NT NT

HEAT 9.7.0 NT NT C NT NT NT NT NT NT NT NT

HEAT 9.7.1 NT NT NT C NT NT NT NT NT NT NT

HEAT 9.7.2 NT NT NT NT C NT NT NT NT NT NT

HEAT 9.7.3 NT NT NT NT NT C NT NT NT NT NT

HEAT 9.7.4 NT NT NT NT NT NT C NT NT NT NT

HEAT 9.7.5 NT NT NT NT NT NT NT C NT NT NT

HEAT 9.7.6 NT NT NT NT NT NT NT NT C NT NT

HEAT 9.7.7 NT NT NT NT NT NT NT NT NT C NT

HEAT 9.7.8 NT NT NT NT NT NT NT NT NT NT C

HEAT Mobile 1.1

W C C C C C C C C C C

HEAT Mobile 1.2 W C C C C C C C C C C

HEAT Mobile 1.3

W C C C C C C C C C C

HEAT Mobile 1.4 W C C C C C C C C C C



HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

HSS 9.5.x C NT NT NT NT NT NT NT NT NT NT

HSS 9.6.x NT C NT NT NT NT NT NT NT NT NT

HSS 9.7.0 NT NT C NT NT NT NT NT NT NT NT

HSS 9.7.1 NT NT NT C NT NT NT NT NT NT NT

HSS 9.7.2 NT NT NT NT C NT NT NT NT NT NT

HSS 9.7.3 NT NT NT NT NT C NT NT NT NT NT

HSS 9.7.4 NT NT NT NT NT NT C NT NT NT NT

HSS 9.7.5 NT NT NT NT NT NT NT C NT NT NT

HSS 9.7.6 NT NT NT NT NT NT NT NT C NT NT

HSS 9.7.7 NT NT NT NT NT NT NT NT NT C NT

HSS 9.7.8 NT NT NT NT NT NT NT NT NT NT C

HPK 9.5 C C C C C C C C C C C

HPK 9.6.1 C C C C C C C C C C C

iHEAT 8.4.4 W W W W W W W W W W W

iHEAT 9.5 W W W W W W W W W W W

ITSM 5.0.7 SP1 N N N N N N N N N N N

ITSM 6.1.1 N N N N N N N N N N N



HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

ITSM 6.2 W W W W W W W W W W W

ITSM 6.3 C C C C C C C C C C C

ITSM 7.0 NT NT NT NT NT NT NT NT NT NT NT

CLM 6.1.1 NT NT NT NT NT NT NT NT NT NT NT

CLM 6.2 NT NT NT NT NT NT NT NT NT NT NT

CLM 6.2.1 C NT NT NT NT NT NT NT NT NT NT

CLM 6.3 C W W W W W W W W W W

Discovery 7 SP1 NT NT NT NT NT NT NT NT NT NT NT

Discovery 8 W N N N N N N N N N N

Discovery 9 C C C C C C C C C C C

IPCM 5.4 N N N N N N N N N N N

IPCM 5.6 C C C C C C C C C C C





GoldMine Products

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

GoldMine CE 7.0

N N N N N N N N N N N

GoldMine CE 7.5 NT NT NT NT NT NT NT NT NT NT NT

GoldMine CE 7.6

NT NT NT NT NT NT NT NT NT NT NT

GoldMine PE 8.0.3 NT NT NT NT NT NT NT NT NT NT NT

GoldMine PE 8.5 W NT NT NT NT NT NT NT NT NT NT

GoldMine PE 9.0

C NT NT NT NT NT NT NT NT NT NT

GoldMine PE 9.0.2 NT NT NT NT NT NT NT NT NT NT NT

GoldMine PE 9.0.4

NT NT NT NT NT NT NT NT NT NT NT

GoldMine PE 9.2 NT NT NT NT NT NT NT NT NT NT NT

Server Operating Systems2

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

Win Server 2003 (32-bit) C C C C C C C C C C C

Win Server 2008 (32-bit)

C C C C C C C C C C C

Win Server 2008 (64-bit) C C C C C C C C C C C

2 The HEAT database can be stored on any operating system.



HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

Win Server 2008 R2 (64-bit) C C C C C C C C C C C

Win Server 2012 (64-bit)

NT C C C C C C C C C C

Win Server 2012 R2(64-bit)

NT NT NT NT NT C C C C C C

Service Packs

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

2003 SP1 NT NT NT NT NT NT NT NT NT NT NT

2003 SP2 C C C C C C C C C C C

2003 R2 NT NT NT NT NT NT NT NT NT NT NT

2008 SP2 (32-bit)


2008 SP2 (64-bit)


2008 R2 SP1 (64-bit) C C C C C C C C C C C



Workstation Operating Systems

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

Windows Vista SP 1 (32-bit) C N N N N N N N N N N

Windows Vista SP 2 (64-bit)

N N N N N N N N N N N

Windows 7 (32-bit) C C C C C C C C C C C

Windows 7 (64-bit) C C C C C C C C C C C

Windows 8 (64-bit) NT C C C C C C C C C C

Windows 8.1 (64-bit) NT NT NT NT C C C C C C C

Windows 10 (64-bit) NT NT NT NT NT NT C C C C C

Linux W3 W3 W3 W3 W3 W3 W3 W3 W3 W3 W3

Mac OS 10 W3 W3 W3 W3 W3 W3 W3 W3 W3 W3 W3

3 The HEAT Web UI allows users to access HEAT using a supported browser on non-Windows operating systems.

Database Servers

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

MS SQL 2000 SP 4 N N N N N N N N N N N

MS SQL 2005 SP1 (32-bit only)

NT N N N N N N N N N N

MS SQL 2005 SP3 (32-bit)

C W W W W W W W W W W



HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

MS SQL 2005 SP2 (64-bit) W W W W W W W W W W W

MS SQL 2008 (32-bit) C C C C C C C C C C C

MS SQL 2008 R2 (64-bit) C C C C C C C C C C C

MS SQL 2012 NT W W W W W W W W W W

MS SQL 2014 NT NT NT NT NT C C C C C C

Oracle 9.iR1 N N W W W W W W W W W

Oracle 9.iR2 N N N N N N N N N N N

Oracle 10g (32-bit) C NT NT NT NT NT NT NT NT NT NT

Oracle 10g R2 (32-bit) W C W W W W W W W W W

Oracle 10g R2 (64-bit) NT NT W W W W W W W W W

Oracle 11g (32-bit) C NT W W NT NT NT NT NT NT NT

Oracle 11g (64-bit) C C W NT NT NT NT NT NT NT NT

Oracle 11g R2 (32-bit) C NT W W W W W W W W W

Oracle 11g R2 (64-bit) C C C W W W W W W W W

Oracle 12c (64-bit) W W W C C C C C C C C



Database ODBC Clients

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

MS SQL 2000 N N N N N N N N N N N

MS SQL 2005 C C C C C C C C C C C

MS SQL 2008 C C C C C C C C C C C

MS SQL 2012 NT C C C C C C C C C C

MS SQL 2014 NT NT NT NT NT C C C C C C

Oracle 9.0.13 N N N N N N N N N N N

Oracle 9.2.0.1 N N N N N N N N N N N

Oracle 10.02.0.01 N N N N N N N N N N N

Oracle 10.02.0.04 C C C C C C C C C C C

Oracle 11.01.00.06


Oracle 11.02.00.01

NT C C C C C C C C C C



Email4

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

MS Exchange 2003 C NT NT NT NT NT NT NT NT NT NT

MS Exchange 2007 C C C C C C C C C C C

MS Exchange 2010 C5 C5 C5 C5 C5 C5 C5 C5 C5 C5 C5

MS Exchange 2013 N N N N N N N N C5 C5 C5

MS Exchange 365 N N N N N N N C C C C

MS Outlook 2003 C5 C5 C5 C5 C5 C5 C5 C5 C5 C5 C5

MS Outlook 2007 C5 C5 C5 C5 C5 C5 C5 C5 C5 C5 C5

MS Outlook 2010 (32-bit) W W W W W W W W W W W

MS Outlook 2010 (64-bit) N N N N N N N N N N N

MS Outlook 2013 (32-bit) N N N N N W W W W W W

Lotus Notes 7.0 NT NT NT NT NT NT NT NT NT NT NT

Lotus Notes 8.0 C C C C C C C C C C C

Lotus Notes 8.5 NT NT NT NT NT NT NT NT NT NT NT

GroupWise 7.0 C W W W W W W W W W W

GroupWise 8.0 NT NT NT NT NT NT NT NT NT NT NT



4 Email compatibility references the users’ ability to create and send email. HSS is compatible with MAPI and POP3 for issue confirmation, and forgot password functionality. 5 Reference the Release Notes for specific compatibility issues surrounding Microsoft Outlook clients and Microsoft Exchange 2010.

Reporting

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

Crystal Reports 11 R1


Crystal Reports 11 R2


Crystal Reports 12


Crystal Reports 2008


Knowledge Management

HEAT 9.5.x

HEAT 9.6.x

HEAT 9.7.0

HEAT 9.7.1

HEAT 9.7.2

HEAT 9.7.3

HEAT 9.7.4

HEAT 9.7.5

HEAT 9.7.6

HEAT 9.7.7

HEAT 9.7.8

HEAT Plus Knowledge 8.0 N N N N N N N N N N N

HEAT Plus Knowledge 8.03 N N N N N N N N N N N

HEAT Plus Knowledge 9.5 C C C C C C C C C C C

HEAT Plus Knowledge 9.6.1




Copyright

Copyrights and Trademarks Copyright © 2011-2016 HEAT Software USA Inc. All Rights Reserved USE OF THIS SOFTWARE, SUBSCRIPTION SERVICES, AND RELATED USER DOCUMENTATION IS SUBJECT TO THE TERMS AND CONDITIONS OF THE APPLICABLE HEAT SOFTWARE END-USER AGREEMENT, HEAT CLOUD SUBSCRIPTION SERVICES AGREEMENT, AND ANY TERMS OF SERVICE (“SUBSCRIPTION AGREEMENT”). YOU MUST AGREE TO THE TERMS AND CONDITIONS OF THE SUBSCRIPTION AGREEMENT IN ORDER TO USE THE SOFTWARE AND SUBSCRIPTION SERVICE. WARNING: The software described in this manual and its related user documentation are protected by copyright law. In no event, shall any part of the software or related user documentation be copied, reproduced, distributed, transmitted, stored in a retrieval system, or translated into any language, without the express written permission of HEAT Software USA Inc. This product may include the following and other third party and open source components:

Microsoft SQL Server 2012 Management Objects (SMO) redistributable

Microsoft SQL Server CE 4.0 redistributable

Microsoft Entity Framework 5.0

Microsoft Access Database Engine 2010, 2007 Office System Driver: Data Connectivity Components, and Service Pack 1 for Microsoft Access Database Engine 2010 (KB2460011) 64-bit edition.

Saxon, developed by Michael Kay and licensed under the Mozilla Public License 1.0, available at www.mozilla.org/MPL/MPL-1.0.html

PetaPoco, Copyright 2011 Topten Software http://www.toptensoftware.com/petapoco/license

GWT-DND, GWT-Diagrams, GXT from Google

Adobe Flex

YUI, Copyright © 2011 Yahoo! Inc

RowACtions, File Uploader and DateTime Control; Copyright Jozef Sakalos

OWASP AntiSamy, Copyright (c) 2007-2008, Arshan Dabirsiaghi, Jason Li. All rights reserved.

PowerCollections from Wintellect, http://powercollections.codeplex.com/license re-linq from Remotion

Tinymce from Moxiecode Systems AB

CssCompactor by JsonFx, Copyright Stephen M. McKamey

Portions of this software are copyright 2009-20xx by Mats Bryntse Consulting

Portions Copyright © 2007 Douglas Day

Portions Copyright © 2007 James Newton-King

Portions Copyright © 2008 Jerry Hoff

Log4Net, developed by The Apache Software Foundation and licensed under the Apache License Version 2.0, available at http://www.apache.org/licenses/LICENSE-2.0.

Portions Copyright © 2010 RENCI

Quartz Scheduler source code and documentation are Copyright (c) Terracotta, Inc. Quartz Scheduler is licensed under the Apache License, Version 2.0 (the "license"); you may not use Quartz binaries or source in whole or in part except in compliance with the license. You may obtain a copy of the license at: http://www.apache.org/licenses/ LICENSE-2.0. Unless required by applicable law or agreed to in writing, software distributed under the license is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the license for the specific language governing permissions and limitations under the license.

HEAT Software Trademark Information The following are trademarks of HEAT Software USA Inc. and/or its affiliates in the United States and/or other countries: FrontRange Solutions®, FrontRange™, SaaSIT™, ModernizeIT™, SaaS2™, GoldMine®, GoldSync®, GoldMine® Answer Wizard™, GoldMine® Management Intelligence™, GoldMine® Manager's Console™, iGoldMine™, HEAT®, HEAT® Service & Support™, HEAT® PowerDesk™, iHEAT™, HEAT® Self Service™, HEAT® Manager's Console™, HEAT® Answer Wizard™, HEAT® Quick Start Wizard™, InfoCenter®, Automated Processes™, First Level Support®, enteo®, DeviceWall®, Centennial Discovery®, Discovery Dashboard®, MicroAudit®, SAM™, The HEAT Is On™, and other HEAT Software products and brands.

Other Trademark Information Microsoft™, Access™, Office™, and Windows™ are trademarks of the Microsoft group of companies. Other products and brands are the trademarks of their respective owners or companies. Contact HEAT Software USA Inc. at [email protected]. Copyright notice updated: March 2016

http://www.toptensoftware.com/petapoco/license

http://www.apache.org/licenses/LICENSE-2.0

compatibility matrix for heat client/server products

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