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CompetencyFrameworkforNursingStaffworkingwithinthe

ScottishPrisonService

NHS Education for Scotland

1Competency Framework for Nursing Staff working within the Scottish Prison Service

Contents

© Scottish Prison Service 2005.

Design and Production//www.interactive-design.co.uk

Foreword 2

Introduction 3

Benefits of the Framework 3

Implementation of the Skills and Competency Framework 4

Design of the Competency Framework and the Competency Profiles 4

Structure of Competency Profiles 4

Domains 4

Format of the Competency Profile 5

Assessment of Competence Against the Framework 6

Skills and Competency Framework – Succession Planning 7

Practical Advice to Enhance use of the Competency Framework 7

Practitioner Nurse

Competency Domain 1: Professional and Legal 10

Competency Domain 2: Ethical 18

Competency Domain 3: Risk Assessment/Management 19

Competency Domain 4: Care Delivery 21

Competency Domain 5: Health and Safety 25

Competency Domain 6: Personal and People Development 27

Clinical Manager







Competency Domain 7: Leadership and Management 48

Clinical Manager-in-Charge








Health Care Manager








2 Competency Framework for Nursing Staff working within the Scottish Prison Service 3Competency Framework for Nursing Staff working within the Scottish Prison Service

Foreword

Nursing staff within the Scottish Prison Service have much to be proud of in

their delivery of healthcare to our prisoner population. The contribution,

determination and efforts of staff in delivering high quality healthcare within

this unique and challenging environment are to be commended.

However, to ensure our staff can meet the demands placed upon them in this

constantly changing culture, we believe we should support staff to attain the

necessary skills, knowledge and behaviours to enable them to respond to future

challenges creatively and innovatively.

With this in mind the SPS embarked on a project with NHS Education for Scotland

(NES) to identify the competencies required by our nursing staff. This involved

consultation with healthcare managers, literature research and the application

of best practice.

The enclosed competency framework is the result of that work. I firmly believe

that this will equip our staff to deliver a quality of care comparable to that of the

NHS, consistent with the requirements of Clinical Governance and in accordance

with the demands of our professional body.

I look forward to working with you and seeing the results of the competency

framework in action.

Yours sincerely

John Porter

Nursing Services Manager


CompetencyFrameworkforNursingStaffworkingwithintheScottishPrisonService

Introduction

The following document is a competency framework for use by Health Care

staff to determine the skills and behaviours required to perform health care

roles to the standards expected of the SPS. These skills and competencies have

been defined by the health care team with the assistance of NHS Education for

Scotland (NES).

This Skills and Competency Framework is a working document designed to

assist individual health care staff and managers assess role competencies. The

framework can be used by individual practitioners to assess their own skills and

knowledge against the competencies required of them. It will also be used in

conjunction with managers during the PPMS meetings to inform both post holder

and manager of potential Continuous Professional Development (CPD) needs.

These skills and competencies will be used to identify development opportunities

for staff and measure their performance thereafter. The overall aim of the process

being, to set and improve standards through development of individuals and the

teams in which they operate.

The Competency Framework is complimentary to and should be used in

conjunction with the Nurse Training and Learning Strategy and the Personal

Performance Management System (PPMS). It will become a feature in the

recruitment and selection of new healthcare staff to the Scottish Prison Service.

The following diagram demonstrates how the three key systems for the

management and development of staff interlink. The Framework describes

the expected skills, knowledge, behaviours and competencies required in the

respective health care roles. These will be assessed and recorded as part of the

PPMS appraisal meeting and identified needs addressed through the Nurse

Training and Learning Strategy.

A Training Needs Analysis Tool, which forms part of the Nurse Training and

Learning Strategy, will be used to inform the PPMS discussion. Through this

development needs will be identified for each competency defined in the

competency profile for each health care post.

Benefits of the Framework

The framework will have far reaching benefits to the service and will enable each

Health Centre to demonstrate a tangible impact on individual performance and

service delivery generally. They will be able to link the significant investment of

time and money spent on staff development and training on behalf of the SPS to

improve prisoner care.

PPMS

NTLSCompetency


Specifically the impact of the framework will be:

• Increased personal effectiveness;

• Increased level of motivation;

• Enhanced reputation of the Service;

• Improved Recruitment and Retention;

• More streamlined planning of development, which will be focussed and

cost effective;

• Career development and succession planning; and

• Improved prisoner care.

Implementation of the Skills and Competency Framework

The Framework will be introduced with the revised Nurse Training and Learning

Strategy, and will be implemented through training and guidance of staff and

managers in the use and interpretation of the Skills and Competencies.

Each member of staff will have access to the Skills and Competency Framework,

and will be supported through the Nurse Training and Learning Strategy to

achieve the required level.

It is fundamentally important that these skills and competencies are maintained

to ensure that the delivery of Healthcare is consistently high. This will be achieved

through the use of the PPMS, the Nurse Training and Learning Strategy and the

normal day-to-day management of staff.

Design of the Competency Framework and the Competency Profiles

In the first instance skills and competencies have been identified for each of the

nursing roles within Healthcare including Health Care Manager, Clinical Manager-

in-Charge, Clinical Manager and Practitioner Nurse. The intention is that an

identical approach will be used to develop competency profiles for other roles

within Healthcare such as Health Care Assistant, (HCA) and Pharmacy Assistant.

Structure of Competency Profiles

Key competencies have been profiled for each role within Healthcare. These are

described in competency profiles created for each of the key roles within nursing.

The profiles are divided into six domains, a seventh, included for roles with

leadership and management responsibility.

Domains

The Domains are as follows:

1 Professional and Legal

2 Ethical

3 Risk Assessment/Management

4 Care Delivery

5 Health and Safety

6 Personal Development

7 Leadership and Management



Within each of the domains, a list of competencies has been developed to reflect

the specific requirements of each role. Each Competency Profile describes the

expected competency and the skills, knowledge and behaviour required in the

role to be able to successfully achieve the Competency. A third column shows

a non-exhaustive list of examples of the behaviours, which might typically be

displayed by a competent practitioner.

Format of the Competency Profile

The Profiles follow a generic format of three columns under the following

headings:

1. Competency Area;

2. Skills, knowledge and behaviour

3. Measurement and Assessment of competency. (examples)

The profiles should be used to assess the extent to which staff meet the required

competencies.

The following example is taken from the Competency Profile for a Practitioner

Nurse, and shows;

1. The competency required,

2. The skills, knowledge and behaviours required to achieve the competency;

and

3. Examples of demonstrable behaviours shown where the competency

is achieved.

Communicates effectively within the Healthcare

Team

Competency Area

Teamworking Skills

Self Awareness

Accepts Constructive Criticism

Listening

Good verbal and written communicator

Skills, Knowledge and Behaviour

Consistently listens to others

Expresses ideas clearly

Encourages two way communication

Uses appropriate formats for communication, e.g.

face to face, memo, email etc.

Measurement and Assessment of Competency



The Competency Areas build on general threads determined by the seniority of

the position. Similarly, the skills, knowledge and behaviours and the examples

provided, (for measurement purposes), demonstrate greater responsibility and

accountability in the more senior positions.

Assessment of Competence Against the Framework

Process

The outcome of this process will result in an individualised development plan

recorded in the PPMS paper work. The plan will be based on an assessment

of strengths and weaknesses against the competencies required to fulfil the

role. The plan will show the development needs with proposed timescales and

the means of addressing these to ensure the required competency is achieved in

the future.

Procedure

For each Competency, both manager and staff member should assess the extent

to which the required behaviours are demonstrated. You should not however,

restrict yourself solely to the example behaviours in the Profiles. This information

will determine relative strengths and weaknesses in respect of each Competency.

When a development need has been identified you and your manager should

agree the most appropriate means for you to gain the required skills, knowledge

and behaviour.

Finally each individual practitioner will update their PPMS development plan to

reflect these discussions.

Skills and Competency Framework – Succession Planning

The Competency Framework will have an important role in succession planning

and career development.

The framework will also enable individuals to match themselves against the skills,

knowledge and behaviours required in more senior positions. Should individuals

aspire to career progression within health care, the SPS will assist them develop

the required competencies.

Practical Advice to Enhance use of the Competency Framework

The Competency Framework should be used in dialogue between individual

members of staff and their line managers to plan and support development

activity. The impetus for this discussion can come from either party but should

follow the general principles set out below;

Preparation

• Arrangements should be made at least one week in advance of the meeting

to discuss the Competency Profile to give both parties the opportunity

to prepare.

• Member of staff will undertake a self-assessment using a Competency Profile

for their existing role or for the role to which they aspire. A further useful

source for self-analysis is the training needs analysis tool within the Nurse

Training and Learning Strategy, normally completed on an annual basis.

A full self-assessment should be completed by the individual in advance of

the meeting.

• At the same time managers should also consider the individuals strengths

and weaknesses against the expected level of skill required described in the

profile in advance of the meeting.

• It is also useful at this time to consider behaviour or omissions of behaviour

by benchmarking actions against the examples in Column 3 of the profile.

• Both parties should carefully consider their respective assessments in advance

of the meeting.



Conduct of the meeting

• The meetings should always be conducted with a development focus, even if

they take place in the course of the PPMS annual appraisal meeting.

• Prior arrangements should be made to ensure the meeting is conducted in

private, and without interruption.

• Sufficient time should be allocated to discuss the whole profile and the

examples of behaviour you have both chosen to exemplify your points.

• The outcome of the meeting should be a Personal Development Plan with

actions agreed to meet needs.

• The atmosphere should be non-threatening and one of mutual respect.

• You both must ensure that nothing, discussed in the meeting, comes as

a surprise. Prior to this discussion, if there are any areas of concern from

either party in respect of performance or management support these should

be discussed in the normal interaction between the parties. It is expected,

however that should there be issues of this nature they will be reiterated at

this meeting and a plan to address the difficulty discussed and agreed.

• It is important to remember you are discussing actual behaviour which is

exemplified by previous conduct. Neither of you should resort to accusations

about the other person.

For example, do not suggest that because someone repeatedly fails to do

something they are by implication, lazy or forgetful. It is in the context of the

job that the behaviour be considered to be below the standard expected for

the role.

• It is important that you both listen, don’t talk excessively and that you make

sure all points are clarified.

After the meeting

• You should agree the actions, development activities and timescales for

meeting these at the end of the meeting.

• This information should be recorded and the member of staff’s Personal

Development Plan revised to reflect the discussion.

• If there is a dispute regarding the training required or interpretation of

the competencies this should be dealt with in accordance with the appeals

process within the PPMS system.


8 Competency Framework for Nursing Staff working within the Scottish Prison Service



Practit ionerNurse

9

10

Competency Area Skills, Knowledge and BehaviourMeasurement and Assessment

of Competency



of Competency

1.1 Leadership

1.1.1 Promotes prisoners confidence in delivery of

nursing care

Assertive

Confident

Good communicator

Decisive

Consistent

Manages conflict effectively and intervenes at early

stage

Takes a lead role in finding solutions to prisoner’s

clinical problems

Sets example by own behaviour

Delivers nursing care in an open and consistent

manner

ELEMENT Examplesofdemonstrablebehaviour

CompetencyDomain1:ProfessionalandLegal

1.1.2 Recognise and understand a range of

prisoner behaviours and motivations

Knowledge of Institutionalisation

Knowledge and understanding of the effects of

behaviour on individuals

Negotiation skills

Astute

Listens and clarifies understanding using effective

questioning and summarising

Can recognise manipulative behaviour

Raises concerns at early stage

Critically analyses prisoner nurse communication

Practitioner Nurse Competency Framework for Nursing Staff working within the Scottish Prison Service

10


of Competency



of Competency

1.1.4 Delivers health care effectively within the

unique setting of a prison environment


1.1 Leadership

Resilience

Resourcefulness

Ability to balance health care delivery and custodial

requirements

Knowledge of SPS national and local policies

Maintains appropriate professional relationship

with other disciplines

Demonstrates awareness of the need to work

within a strict regulatory regime

Deals effectively with people of different

backgrounds and expertise

1.1.3 Effectively negotiates with other agencies,

colleagues and patients

Negotiation skills

Good communicator

Resilience

Flexibility

Encourages two way discussion, promotes genuine

dialogue

Seeks to understand the perspective of others

Expresses ideas clearly and concisely

Adapts communication style appropriately

Practitioner Nurse



of Competency



of Competency


1.2.1 Creates an environment for the prisoner

which promotes and enables empowerment

Practices within the scope of professional

competence

Builds confidence

Educates prisoner population

Confidentiality

Listens

Actively listens to prisoners

Able to assert point of view without being

aggressive or passive


Educates and motivates prisoners to build their

skills and confidence

Promotes an inclusive style

1.2 Accountability

1.2.2 Provides care for prisoners within their

scope of professional practice in a

responsible and confidential manner

Knowledge of NMC professional code of conduct

Confidential

Non Judgemental

Understanding of Prisoner Record System

Effective decision maker

Develops professional and appropriate behaviour

Maintains relevant up to date knowledge

Demonstrates ability to learn

Understands relevant practice

Ensures familiarity with appropriate legislation and

regulatory frameworks

Uses Prisoner Record System appropriately

Takes responsibility for own decisions

Recognises boundaries of own decision

Practitioner Nurse



of Competency



of Competency


1.3 Communication

1.3.1 Communicates effectively within the health

care team

Team working skills

Self awareness

Accepts constructive criticism

Listens

Good verbal and written communicator

Consistently listens to others



Uses appropriate formats for communication e.g.

face to face, memo, records and email

1.3.2 Develops and maintains therapeutic

relationships with prisoners

Non Judgemental

Sincere and honest

Articulate

Rapport building

Propriety

Demonstrates the ability to deal with people at

all levels

Uses plain language when communicating with

those outside profession

Consistently open and transparent

Demonstrates credibility and honesty through

consistent behaviour

Maintains appropriate prisoner relationships

Practitioner Nurse



of Competency



of Competency


1.3 Communication

1.3.3 Liaises effectively with external bodies Confidentiality and discretion

Confident

Advocates

Awareness of SPS protocol

Builds external customer confidence through

maintaining good relationships

Demonstrates confidence when liaising with

customers

Supports the activity within SPS

1.3.4 Works as part of multi-disciplinary/multi-

agency team within the establishment

Teamworking

Understanding the role of others

Collaborative approach

Self assurance

Builds internal confidence through maintaining

good relationships

Seeks feedback to help continuously improve

Is able to make things happen

Demonstrates confidence and self assurance

Practitioner Nurse



of Competency



of Competency


1.4.1 Endorses the SPS Clinical Governance

framework

Knowledge of SPS Clinical Governance policy

Understand principles of Clinical Governance

Puts into practice the principles of Clinical

Governance

Shares and promotes best practice

1.4 Clinical Governance

1.4.2 Provides Clinical Support to colleagues Listening skills

Team working

Collaborative

Supportive


Builds relationships of trust and collaboration

Encourages and receptive to approach from staff

Willing to provide direct and constructive guidance

and feedback

Demonstrates up-to date professional knowledge

and awareness

1.4.3 Challenges inappropriate behaviour and

seeks healthy outcome

Honest

NMC Code of conduct

Professional responsibility

Assertive

Confident

Diplomatic

Knowledge of SPS guidance “A Charter for Helping”

Identifies areas of poor practice

Successful in influencing others to think or behave

differently

Leads by example and promotes effectiveness

through own behaviour

Uses assertive approaches when dealing with others

Practitioner Nurse



of Competency



of Competency



1.4.4 Participates in clinical audit activity SPS Clinical Governance

Technically competent

Methodical

Influencing skills

Demonstrates a logical and analytical approach to

work

Uses wide range of information to inform decision

making process

Uses a wide range of skills to influence change in

peoples behaviour

1.4.5 Delivers level of care as determined by

Health Care Standards

Full understanding of Health Care Standards

Methodical

SPS Clinical Governance

Focussed

Demonstrates a consistent high quality approach to

the delivery of health care

Leads by example

Pays attention to detail and completes activity to

the required standard

1.4.6 Recognise and responds positively to

complaints

Knowledge of procedure

Receptive

Proactive

Non judgemental

Listener

Identifies prisoner discontent and attempts

to resolve situation locally within sphere of

responsibility

Recognises when to alert others of prisoner

concerns

Practitioner Nurse



of Competency



of Competency


1.5 Policies and Protocols

1.5.1 Practices within legal, professional and SPS

national/local policy frameworks

Awareness of legislative framework

Knowledge of NMC code of Professional conduct

and other associated NMC publications

Understands rules and protocols

Accepts authority

Demonstrates sound knowledge of legislative

framework

Recognises where boundaries and status quo can be

challenged

Fully conversant with current NMC guidelines and

publications

1.5.2 Promotes meaningful and effective delivery

of health care through a working knowledge

of health care policy/guidelines

Knowledge of all Health Care Policies

Understands importance of rules and applies these

appropriately

Action oriented

Can apply theory to practice

Sets an example by own behaviour

Demonstrates standardised and consistent approach

to the delivery of health care

1.5.3 Knowledge and understanding of prison

rules

Able to reference Prison Rules

Understanding of prisoner behaviour and

motivation

Understanding of broader implications of

imprisonment

Provides high quality care in accordance with prison

rules

Recognise the need for prisoners to access other

services other than health care

Practitioner Nurse



of Competency



of Competency

2.1 Recognises Boundaries

2.1.1 Maintains appropriate professional

boundary with prisoners

Discreet

Approachable

Professional distance

Independently minded

Recognises and effectively manages manipulative

behaviour

Awareness of implications of over familiarity

Demonstrates honesty and credibility through a

consistent approach


2.1.2 Promotes rights and responsibilities within a

culturally diverse population

Culturally aware

Sensitive

Non judgemental

Open minded

Provides the same range of opportunities to all

prisoners

Understands and responds to cultural differences

Sensitive to others beliefs and perspectives

Anticipates and understands cultural diversity

CompetencyDomain2:Ethical

2.1.3 Adopts an equitable approach to prisoners Non judgemental

Fair and equitable

Consistent

Sees people as individuals

Seeks to understand the viewpoints of others

Promotes an inclusive style, valuing diversity and

inclusion

Practitioner Nurse



of Competency



of Competency

3.1 Risk Assessment/Management

3.1.1 Recognises risk and potentially harmful

situations when dealing with prisoners

Intuitive

Perceptive

Calm and controlled

Decisive

Understands relevant practice

Thinks ahead to ensure results are achieved

Assesses risks to pre-empt potentially harmful

situations

Plans contingencies


3.1.2 Collaborates with others when assessing

risk and records information accurately to

underpin and substantiate risk assessment/

management

Accurate

Collaborative

Methodical

Team player

Skilled assessor

Takes preventative action and plans contingencies

Provides accurate and reliable written information

Contributes to collaborative assessment

CompetencyDomain3:RiskAssessment/Management

3.1.3 Knowledge of the prisoner group and their

respective backgrounds, which may impact

on their behaviour


motivation


imprisonment

Awareness of basic criminology

Able to assess the potential seriousness of a range

of situations

Looks at the overall picture

Recognises how situations may escalate

Takes preventative action and plans contingencies

Practitioner Nurse



of Competency



of Competency


3.1.4 Knowledge of SPS policies, legislation and

national strategies for assessing risk

Knowledge of legal framework

Aware of limits of responsibility

Accepts authority

Recognises boundaries of own decision making

Acknowledges and communicates critical

information

3.1.5 Knowledge of the standards and

effectiveness of environmental safety,

security and communications

Proactive

Understands importance of Health and Safety

Team player


imprisonment

Takes the initiative in demonstrating responsible

and safe behaviour

Ensures safety procedures are followed

Demonstrates awareness of security issues and how

they impact on safety

3.1.6 Formulates care plans to reflect the risk

assessment/management required to meet

individual prisoner needs

Assessment

Planning

Organisation


Reassesses care plans at appropriate points, alters

activities as needed to ensure risk is minimised

Thinks ahead to ensure results are achieved

Demonstrates rigorousness in assessment

methodology


3.1.7 Works alone safely and effectively within a

prison environment

Planning

Controlled and calm

Responsible

Measured

Confident

Can pre-empt and respond to specific pressure points

Takes personal responsibility for own safe

behaviour

Demonstrates and can apply the defined processes

for working alone within prison environment

Practitioner Nurse



of Competency



of Competency

4.1 Assessment

4.1.1 Participates in the process of comprehensive,

collaborative assessment

Team player

Collaborative

Understands multidisciplinary approach to care

Meticulous

Can carry out range of assessments

Seeks the opinion of other team members

Recognises and uses skills of other team members

Produces clear and concise written assessments


4.2.1 Practice will be evidence based and used to

make clear decisions which are understood

by the prisoner population and the multi

disciplinary workforce

Decisive

Articulate

Team player


Easily relates theory to practice

Demonstrates a knowledge of relevant evidence

based practice

Able to present logical argument for decisions made

Seeks and evaluates evidence to assist decision

making

Keeps up-to-date by proactively pursuing own

development

4.2.2 Prioritises care delivery to a diverse prisoner

population

Prioritisation

Awareness of diverse prisoner needs

Self discipline

Decisive

Looks carefully at pro’s and con’s before making a

decision

Adopts a disciplined approach to care planning

Plans and shares workload in the most effective way

CompetencyDomain4:CareDelivery

4.2 Care Planning

Practitioner Nurse



of Competency



of Competency

4.3 Care Delivery

4.3.1 Delivers appropriate care in relation to

specific needs of prisoner


Understands prisoner needs and the wider context

of prisoner health needs

Focussed

Able to prioritise

Able to compromise

Consistently delivers quality evidence based care in

line with the SPS health care standards

Completes own work through co-operation with

others

Demonstrates appropriate action to ensure the job

is done

4.3.2 Delivers care for prisoners as part of the

team

Team player

Listening skills

Effective communicator

Decision making

Able to work with others in a team without taking

over

Accepts and shares the team goal, able to see the

overall task

Able to listen to others and keep things calm


Practitioner Nurse



of Competency



of Competency

4.4 Evaluates Care Delivery

4.4.1 Evaluates the delivery of care Ability to evaluate

Reflective

Systematic approach

Analytical

Assesses the impact of decisions

Demonstrates a methodical, practical and analytical

approach to care


involved in the delivery of care

4.4.2 Maintains and records appropriate health

care information

Knowledge and understanding of NMC guidance

on record keeping

Legible handwriting

Conscientious

I.T. skills

Demonstrates rigorousness in planning and

organising

Demonstrates ability to write clear and concise

records

Ensures that records are kept up to date and

regularly reviewed

Actively engages in the development of electronic

record keeping


Practitioner Nurse



of Competency



of Competency


4.5 Advocacy

4.5.1 Provides support for prisoners during the

delivery of care

Supportive

Approachable

Empathetic

Listening

Patient

Proactively seeks to build relationships

Maintains appropriate relationships with prisoners

in relation to openness and support

Adapts communication style appropriately

Able to tune into the needs of others

4.5.2 Represents SPS, colleagues and prisoners to

external audiences

Politically aware

Articulate

Accurate

Discreet

Demonstrates an ability to speak to people at

different levels

Leads by example, promotes effectiveness by

modelling effective behaviours

Advocates effectively on behalf of prisoners

4.6 Infection Control

4.6.1 Applies principles of infection control to

nursing practice

Technically proficient

Methodical

Aware of SPS Policy on Infection Control

Consistently follows procedures


Demonstrates the ability to influence the practice

of others

Appropriately accesses the advice of SPS Infection

Control Advisor

Practitioner Nurse



of Competency



of Competency

CompetencyDomain5:HealthandSafety


5.1.1 Compliance with Health and Safety

procedures

Knowledge of appropriate Health and Safety

Legislation

Understands importance of applying health and

safety

Ensures safety procedures are followed

Demonstrates ability to report incidents accurately

and timeously

Can show an awareness of why it is essential to

report accurately and timeously

5.1 Awareness of Procedures

5.1.2 Awareness of key locking and radio

procedures


Team player

Applies key locking and radio procedures

Demonstrates personal responsibility for safety of

self and others

Demonstrates an awareness of security issues and

the impact of own behaviour on this

Practitioner Nurse



of Competency



of Competency


Listening

Cooperative

Courage

Resilient

Knowledge of the protocol

Calm

Demonstrates an understanding of the seriousness

of the situation

Possesses personal resilience

Manages conflict effectively

Recognises potential danger to others


5.1.3 Aware of implications of hostage situation

and the responsibilities of themselves and

others in such situations


imprisonment

Understands importance of rules and applies them

appropriately

Stays aware of security issues and how they impact

on environmental safety

Seeks information to ensure personal compliance

with safety requirements

Demonstrates awareness of Health and Safety

5.1.4 Awareness of the health and safety

implications of working in a prison

environment

Practitioner Nurse



of Competency



of Competency

6.1.2 Demonstrates commitment to inter-

professional education and collaborative

working

Understanding of other complimentary professions

Collaborative

Commitment

Liaises with other members of health care team

Utilises skills and knowledge of learning

representatives

CompetencyDomain6:PersonalandPeopleDevelopments


6.1.1 Maintains and enhances knowledge of

innovative and current nursing practice

Commitment

Self motivated

Organised

Self disciplined

Develops own skills and keeps abreast of clinical

developments, through literature searches,

e-learning, training etc

Attends Conferences, courses, seminars and

workshops

6.1 Personal and People Developments

6.1.3 Maintains and develops interpersonal skills

which ensure that care delivery is maximised

Self Aware

Willing to learn and develop


Committed

Takes personal responsibility for meeting own

development needs

Demonstrates flexibility and willingness to learn

and develop

Practitioner Nurse



of Competency

CompetencyDomain6:PersonalandPeopleDevelopments

6.2 PREP requirements

Able to produce portfolio of professional

development and learning

Motivated

Methodical

Organised

Committed

NMC requirement

6.2.1 Maintains a professional profile of


Practitioner Nurse



of Competency

29

Clinical Manager



of Competency



of Competency



1.1.2 The care of prisoners is conducted within

the scope of professional practice in a



Evaluative


Develops professional and appropriate behaviour in

others



Monitoring and evaluating professional practice of

their team



Takes responsibility for own decisions

Ensures team operates within set boundaries

Ability to explain appropriate use and access of

Prisoner Records in accordance with data protection

requirements

1.1 Accountability

1.1.1 An environment is in place where staff can

support the empowerment of prisoners

Practices within the scope of professional

competence

Influencing

Supportive

Educative


Educates and motivates their team to build the

skills and confidence of prisoners


Clinical Manager



of Competency



of Competency


1.2 Communication

Consistently listens to team and others to elicit

good quality information



Uses appropriate format for communication


Gives and accepts constructive criticism

Team working skills

Self awareness

Effective verbal and written communicator.

Listening

1.2.1 Health care team communicate effectively

Leads by example

Uses plain language when communicating

Consistently open and transparent when

communicating

Non Judgemental

Sincere and honest

Rapport building

Propriety

1.2.2 Maintains therapeutic relationships with

prisoners



Demonstrates confidence when liaising with other

agencies

Able to develop effective partnerships with

external parties

Confidentiality and discretion

Confident

Persuasive and influential


Assertive

1.2.3 Participates in joint working with other

agencies and communities

Clinical Manager



of Competency



of Competency


1.2 Communication

1.2.4 Develop and sustain multi-disciplinary/multi-

agency work within the establishment

Team working



Self assurance

Generates confidence through maintaining good

relationships

Gives feedback to help continuously improve

Effectively influences the behaviour of others


Knows what they are trying to achieve for the

Service

Clinical Manager



of Competency



of Competency



1.3.1 Ensures SPS Clinical Governance framework

is endorsed by health care team


Educator

Evaluative

Ensures their staff understand and apply the

principles of Clinical Governance

Monitors teams activity against Clinical Governance

policy

1.3.2 Clinical Support is available to their team Supportive


Proactive

Responsive

Determined

Demonstrates a positive approach to the

development and support of others

Implements systems to promote staff development

1.3.3 Challenges inappropriate behaviour NMC Code of conduct

Professional and organisational responsibility

Assertive

Diplomatic

Knowledge of SPS guidance “A Charter for Helping”

Ensures recognised standards are met at all times

Successful in influencing others to consider broad

range of options

Leads by example and promotes effectiveness

through own behaviour

Encourages others to be responsible in their

behaviour

Clinical Manager



of Competency



of Competency



1.3.4 A positive approach to Clinical Audit SPS Clinical Governance

Knowledge of audit methodology

Meticulous

Analytical

Team working

Processes and manages information relating to

team practice

Collects, analyses and reports information related


Able to present a logical case

Recognises and uses the skills of other team

members

1.3.5 Health care standards are effectively

delivered by the team




Ability to explain SPS aims

Monitor

Evaluate

Leads team in the delivery of practice

Recognises and rewards good practice

Takes a proactive lead in the development of

practice where it falls short of written standards

1.3.6 Team respond positively to complaints Understands Complaints procedure


Gives constructive criticism

Responsive

Takes a logical and analytical approach to resolve

complaints

Accepts the responsibility for perceived breakdown

in service delivery and ensures prisoners are

provided with an appropriate response

Clinical Manager



of Competency



of Competency



1.4.1 Practice is within legal, professional and


Knowledge of legislative framework

Conversant with NMC code of professional conduct

and other associated NMC publications


Acts authoritatively

Demonstrates ability to explain legislative

framework

Appropriately challenges boundaries and status quo

Is able to articulate and provide guidance to team

on current NMC guidelines and publications

1.4.2 Meaningful and effective delivery of

health care is achieved through a working

knowledge of health care policy/guidelines



appropriately

Action oriented





Maintains and ensures awareness of knowledge

1.4.3 Knowledge and understanding of prison

rules

Knowledge of Prison Rules

Recognises prisoner behaviour and motivation


imprisonment

Promotes high quality care in accordance with

prison rules

Helps others to understand and gain a working

knowledge of prison rules

Adopts appropriate response to prisoner

manipulation

Clinical Manager



of Competency



of Competency



2.1.1 Appropriate professional boundaries

between prisoners and healthcare staff exist

Approachable

Educative

Discreet

Awareness of consequences of failure to maintain

appropriate professional boundaries

Leads by example to ensure that team maintain

appropriate professional distance from prisoners

Teaches others to tactfully avoid over familiarity or

manipulation

Educates staff in relation to staff prisoner contact




Culturally aware

Sensitive

Non judgemental

Open minded

Ensures delivery of care is consistent with cultural

background of prisoners

Understands and responds to cultural differences

Does not pre judge the needs and outcomes for

individual prisoners

2.1.3 An equitable approach to prisoners is

applied by the team

Non judgemental

Fair and equitable

Consistent

Explains and promotes the need for equitable

treatment of all prisoners regardless of their crime

or culture

Clinical Manager



of Competency



of Competency



3.1.1 Risks and potentially harmful situations are

identified when dealing with prisoners

Intuitive

Perceptive

Calm and controlled

Decisive

Create team awareness of potentially harmful

situations


situations




underpin and substantiate risk assessment

Accurate

Collaborative

Methodical

Team leader

Skilled assessor

Organises preventative action and plans

contingencies

Information is accurately recorded

3.1.3 Imparts knowledge of the prisoner group

and their respective backgrounds, which

may impact on their behaviour


motivation


imprisonment


Assesses the seriousness of situations

Recognises the potential for things to go wrong

Advises team of potential impact of own behaviour

Clinical Manager



of Competency



of Competency



3.1.4 Works in accordance with SPS policies,

legislation and national strategies when

assessing risk

Understands legal framework


Takes authority

Applies boundaries to enable appropriate decisions

to be made within the team


information

3.1.5 Contributes to the standards and

effectiveness of environmental safety,

security and communications

Proactive

Can explain the relevance of Health and Safety

policy

Team leader

Communicates broader implications of

imprisonment

Leads by example

Promotes the importance of environmental safety

Maintains effective communication with others

3.1.6 Care plans reflect the risk assessment

required to meet individual prisoner needs

Planning

Organisation

Identify staff development needs

Can train others in risk assessment methodology


Monitor and evaluate care plans to determine team

application to risk assessment

Contributes to the development of risk assessment

Identifies relevant training requirements to ensure

staff can conduct risk assessment

Coaches team in risk assessment

Clinical Manager



of Competency



of Competency



3.1.7 Ensure self and others can work alone safely

and effectively within a prison environment


Ability to identify risk and potential hazards

Self assured

Promotes best practice

Takes ownership of team safety

Communicates potential risks with other prison

disciplines

Clinical Manager



of Competency



of Competency


4.1 Assessment

4.2.1 Evidence based practice is used to make

clear decisions which are understood by

the prisoner population and the multi


Analytical

Team leader


Takes an analytical approach to the planning of care

Demonstrates how theory relates to practice

Evaluates decisions made by others


population

Prioritisation


Self discipline

Decisive

Encourages team to concentrate on priority health

care needs of prisoner population

Assists team to consider pro’s and con’s prior to

making decisions

Allocates staff appropriately

4.1.1 A culture of comprehensive, collaborative

assessment

Team leader

Understands ethos of collaborative working


Promotes multidisciplinary approach to care

Initiates joint assessment

Encourages heightened knowledge of benefits of

collaborative working


4.2 Care Planning

Clinical Manager



of Competency



of Competency


4.3 Care Delivery

4.3.1 Specific health care needs of prisoners are

delivered




Able to prioritise

Resourceful

Identifies practice development in accordance with

health care needs of prisoners

Allocates staff appropriately to the demands of

prisoner need

Considers most cost efficient use of care delivery

4.3.2 Team are led effectively in the delivery of

care for patients

Team player and leader

Effective range of communicating skills

Decision making

Can differentiate between team player and team

leader role

Performs as an effective practitioner in delivering

complex needs

Clinical Manager



of Competency



of Competency


4.4 Evaluates Care Delivery

4.4.1 Evaluating the delivery of care Evaluation

Reflective

Systematic approach

Evaluates the delivery of care offered by the team

Ensures emergency situations are discussed with

Health Centre Manager and team

4.4.2 Maintenance of health care records Knowledge and understanding of NMC guidance

on record keeping

Challenging

Articulates clearly

Monitors the standard of health care records

produced by their team

Advise and ensure staff compliance with record

keeping

4.5 Advocacy

4.5.1 Prisoners and staff are supported during the

delivery of care

Supportive

Empathetic

Listening

Patient

Perceptive

Encourages their team to develop appropriate

relationships with prisoners, other health

professionals and their colleagues

Demonstrates a range of communication styles

appropriate to different situations and ensures

their team are aware of them

Clinical Manager



of Competency



of Competency


4.5 Advocacy


different levels


demonstrating effective behaviours

Promotes the well-being of prisoners

Effectively advocates on behalf of prisoner group

Politically aware

Articulate

Accurate

Discreet

4.5.2 Speaks appropriately on behalf of SPS,

team, colleagues and prisoners to external

audiences

Consistently endorses procedures

Sets example through own behaviour

Demonstrates the ability to influence and lead the

practice of others


Methodical

Rule follower

Aware of SPS Control of Infection Policy

4.6.1 Principles of infection control are applied to

nursing practice within their team


Clinical Manager



of Competency



of Competency




procedures


Legislation


appropriately

Ensures safety procedures are followed by self and

team

Encourages others to effectively report incidents

Undertakes initial investigation of incidents


5.1.2 Key and locking procedures, radio

procedures and other prison specific

protocols are followed


Team player


imprisonment

Ensures local induction procedures are met

Advises team of updates and changes to protocols

Ensures team are made aware of rights and

responsibilities

Clinical Manager



of Competency



of Competency



5.1.3 Aware of implications of hostage situation

and the responsibilities of themselves and

others in such situations

Listening

Cooperative

Leadership

Knowledge of the protocol

Calm


of the situation

Ability to keep others calm

Recognises potential danger

Co-ordinates local activities appropriately

5.1.4 Awareness of the health and safety

implications of working in a prison

environment


imprisonment

Understanding risks associated with non-

compliance to health and safety

Promotes importance of rules and applies them

appropriately

Develops and ensures team awareness of health

and safety

Clinical Manager



of Competency



of Competency

CompetencyDomain6:PersonalandProfessionalDevelopment

6.1 Personal and People Development

6.1.1 Awareness of clinical developments, through

literature searches, training etc

Commitment

IT literate

Organised

Self motivated

Disciplined

Continuously improves own practice

Receptive to suggestions for improvement

Responds positively to change


6.1.2 The skills and competence of health care

staff are maintained to deliver quality

practice

Responsive

Willing to change

Adaptable

Proactive

Innovative

Successful in influencing others to behave or think

differently

Seeks opportunity to innovate new practice

6.1.3 Commitment to inter-professional education

and collaborative working


Collaborative

Commitment

Effectively develops relations with other

professional groups

Uses knowledge gained in own practice

development

Assists in the development of In-House initiatives

e.g. RCN Learning Representatives

Clinical Manager



of Competency



of Competency



6.1.4 Maintains and enhances own competence to

ensure the delivery of effective practice

Self Aware



Committed

Creates an environment where their team can

influence the development of clinical practice

Leads by example

Seeks to develop own management skills

6.1.5 The provision of appropriate local and

national induction opportunities

Local induction package

National Nurse Induction

Organisational skills

Interest in team development

Ensure each new member of staff is supported

through the formal induction process

Provides immediate clinical support and

development for staff entering clinical area

6.2 PREP Requirements



Methodical

Organised

Mindful of professional accountability

Knowledge of NMC requirement

Has a personal PREP profile

Encourages their team to possess own profile

Demonstrates best practice in developing profile

Clinical Manager



of Competency



of Competency

CompetencyDomain7:LeadershipandManagement

7.1 Leadership

7.1.1 Staff, colleagues and others receive

appropriate professional leadership

Inspiring

Approachable

Knowledgeable

Confident

Assertive

Allocates time to their team

Imparts own knowledge freely

Generates team spirit

Can articulately express knowledge of Nursing

practice to lay persons

7.1.2 Recognise and provide solutions to problems

associated with the delivery of quality

health care

Perceptive

Innovative

Proactive

Understands value for money

Always considers solutions to issues rather than

problems

Generates ideas and shares these with others

Knows what is expected from a quality health care

team

7.1.3 Lead others in the development of ideas and

practice

Positive

Encouraging

Not afraid to fail

Innovative

Stimulates debate

Encourages innovation

Prepared to take reasonable risks subject to

assessment or critical appraisal

Can critically evaluate success and failures

Clinical Manager



of Competency



of Competency


7.2 Management

7.2.1 Effectively managing physical resources Robust

Resilient

Resourceful

Tactful

Mindful of constraints

Finds creative solutions to problems

Adapts to changing demands without complaint

7.2.2 Effectively manage manpower resources

within team

Analytical

Ability to see bigger picture

Logical

Independently minded

Shows ability to analyse needs of the service and

place these above individual wishes

Can scrutinise and manipulate data

Acts strategically and thinks outwith operational

activity

7.2.3 Management of financial resources Budgetary awareness

Record keeping

Accountability

Can describe the budgetary position and makes

suggestions for cost savings

Controls teams spending and applies prudent

management of resources

Clinical Manager



of Competency


7.2 Management

7.2.4 Ensuring the effective delivery of strategic

planning process

Full understanding of strategic planning process

Creative

Innovative

Realistic

Shows ability to think outwith the box

Develops the service beyond existing practice

Can remove self from the day to day operation and

look to future development of nursing and the

service nurses provide

7.2.5 Recognises the level of service expected

from varied associated health care contract

suppliers

Knowledge of all contracted services and

expectation of contract delivery

Awareness of contract monitoring activity

Discusses health care with the wider group of

health care professionals and modifies and adapts

own actions accordingly

Ensures that services are enhanced and not

adversely affected by contracted out services

Gives all professional staff equivalent support

7.2.6 Communicate with national health care

groups to influence the outcome of future

developments

Communicative

Persuasive

Determined

Influential

Provides information and advice to selected health

care representatives on national groups

Thinks about nursing beyond operational delivery

of health care centre

Clinical Manager



of Competency


51



of Competency



of Competency







Evaluative


Knowledge of legislation and regulatory

frameworks




health care staff



Ensures all health care staff operate within set

boundaries



requirements

1.1 Accountability

1.1.2 An environment is in place which supports

the empowerment of prisoners

Recognise scope of professional competence

Influencing

Supportive

Educative

Challenging


Educates and motivates health care staff to build

the skills and confidence of prisoners


Prepared to take corrective action

Ensures prisoners have access to appropriate

information


others




of Competency



of Competency


1.2 Communication

1.2.1 Health care staff communicate effectively Gives and accepts constructive criticism

Effective team builder

Self awareness

Excellent verbal and written communication.

Listening

Consistently listens to staff and others to elicit good

quality information



Uses appropriate format for communication.


1.2.2 Establish culture where appropriate nurse

prisoner interactions can develop

Code of Conduct

Non Judgemental

Rapport building

Propriety

Team building

Leads by example

Consistently open and transparent when

communicating

Ensures all staff are aware of consequences of

inappropriate behaviour towards prisoners




of Competency



of Competency

1.2.3 Pursues joint working with other agencies

and communities



Demonstrates confidence when liaising with other

agencies

Actively develops effective partnerships with

external parties

Confidentiality and discretion

Confident



Assertive

Collaborative

1.2 Communication


1.2.4 Develop multi-disciplinary/multi-agency

ethos within the establishment

Generates confidence through maintaining

excellent relationships

Gives feedback to help continuously improve



Knows what they are trying to achieve for the

Service

Team working



Self assurance





of Competency



of Competency


1.3.1 SPS Clinical Governance framework is

endorsed throughout the establishment


Full understanding of SPS Clinical Governance

policy

Excellent communicator

Evaluative

Influence

Demonstrates responsibility locally for ensuring

their establishments understands principles of

Clinical Governance

Determines Clinical Governance baseline audit

Establishes local corrective action plan and

addresses non- compliance

1.3.2 Evidence of Clinical Support framework Supportive


Proactive

Responsive

Persistent

Demonstrates a positive leadership approach to the

development and support of their staff

Creates practical local system to promote principle

of Clinical Support

Completes Clinical Governance audit within

specified time

Monitors impact of local system




of Competency



of Competency


delivered throughout the establishment

Knowledge of Health Care Standards



Persuasive

Monitor

Evaluate

Represents health care locally in the delivery of

practice

Recognises and rewards good practice


practice where it falls short of written standards

Effectively communicates resource shortfalls to

meet standard of health care



Experienced auditor

Meticulous

Analytical

Team working


health care practice

Collects, analyses and reports information and takes

appropriate corrective action

Uses audit material to inform others of service

delivery needs

Recognises and uses the skills of other team

members

Recognise the potential for staff development

when undertaking audit activity






of Competency



of Competency




complaints



provided with an appropriate response to their

complaints

Advises staff how to respond positively to prisoner

complaints

Responds professionally to criticism

1.3.5 Creating a positive culture in relation to

complaints

Understands Complaints procedure


Non defensive

Responsive

Knowledge of Prisoner rights

Knowledge of Prison rules




of Competency



of Competency






Conversant with broader NMC codes of conduct


Acts authoritatively


framework


Is able to articulate and provide guidance to all

staff within the establishment NMC guidelines






appropriately

Action oriented





Ensures policy/guidelines are consistently applied

Maintains and ensures awareness of knowledge

1.4.3 Knowledge and understanding of Prison

Rules




imprisonment


prison rules



Adopts appropriate response to prisoner

manipulation




of Competency



of Competency





Approachable

Educative

Discreet



Leads by example to ensure that staff maintain



manipulation




Culturally aware

Sensitive

Non judgemental

Open minded

Educative





Teaches others to acknowledge and work within a

culturally diverse environment

2.1.3 An equitable approach to prisoners is applied Non judgemental

Fair and equitable

Consistent

Explains and promotes the need for equitable

treatment of all prisoners regardless of their crime

or culture





of Competency



of Competency





Intuitive

Perceptive

Calm and controlled

Decisive

Create staff awareness of potentially harmful

situations


situations





Accurate

Collaborative

Methodical

Team leader

Skilled assessor


contingencies


Takes corrective action





motivation


imprisonment




Advises staff of potential impact of own behaviour




of Competency



of Competency





assessing risk



Takes authority

Meticulous


to be made by staff


information

3.1.5 Effective standards of environmental safety,

security and communications exist

Proactive


policy

Leadership


imprisonment

Ensures safe systems are in place





Planning

Organisation




Monitor and evaluate care plans to determine staff

application of risk assessment


staff can conduct risk assessment

Coaches staff in risk assessment




of Competency



of Competency


3.1.7 Self and others can work alone safely and

effectively within a prison environment



Self assured




disciplines





of Competency



of Competency


4.1 Assessment





Analytical

Team leader


Decisive

Ability to access relevant evidence based material

I.T. literate

Takes an analytical approach to the planning of care

Demonstrates how theory relates to practice


Ensures member of staff identified and trained to

facilitate e-library access

Makes sure that staff can explain benefits of

evidence based practice to prisoners


assessment

Leadership



Promotes multidisciplinary approach to care

Initiates joint assessment

Encourages heightened knowledge of benefits of



4.2 Care Planning




of Competency



of Competency


delivered




Able to prioritise

Resourceful


health care needs of prisoners

Allocates staff appropriately to the demands of

prisoner need

Considers most cost efficient use of care delivery.

Monitors and evaluates the technical competence

of their staff

4.3 Care Delivery


population

Prioritisation


Self disciplined

Decisive

Resourceful

Encourages staff to concentrate on priority health


Ensures staff consider pro’s and con’s prior to

making decisions

Allocates staff appropriately

4.2 Care Planning





of Competency



of Competency

4.4.1 Evaluating the delivery of care Evaluation

Reflective

Systematic approach

Clinical Governance

Consultation

Evaluates the delivery of care offered by staff

Takes effective corrective action in light of

evaluation

Improves methods of delivery of care through

analysis of evaluation

Determines effectiveness of care through effective

consultation

4.4 Evaluates Care Planning


4.4.2 Maintenance of health care records Conversant with NMC guidance on record keeping.

Challenging

Articulates clearly

SPS policy on record keeping

Comprehensive knowledge of Healthcare Standards

Monitors standard of health care records produced

by staff

Advise and ensure their staff compliance with

record keeping

Ensures compliance with Clinical Governance audit




of Competency



of Competency


delivery of care

Supportive

Empathetic

Listening

Patient

Perceptive

Educative

Monitors and influences professional staff




appropriate to different situations and ensures staff

are aware of them

4.5 Advocacy


4.5.2 Speaks appropriately on behalf of SPS,

health care staff, colleagues and prisoners to

external audiences

Politically aware

Articulate

Accurate

Discreet

Confident


different levels



Promotes the well-being of prisoners

Effectively advocates on behalf of prisoner group




of Competency



of Competency




practice of others




nursing practice


Methodical

Rule follower

Aware of SPS Control of Infection Policy




of Competency



of Competency




procedures


Legislation


appropriately

Responsive

Understands the need for regulatory compliance

Ensures safety procedures are followed by team


Undertakes investigations of incidents and takes

necessary action

Ensures working environment is as safe as possible

and takes appropriate corrective action when area

fails to provide

Supports staff in managing risks to, and improving,

health and safety





Conversant with key locking procedures

Leadership


imprisonment

Ensures local induction procedures are met

Advises staff of updates and changes to protocols

Ensures staff are aware of their rights and

responsibilities




of Competency



of Competency



5.1.3 Implications of hostage situation and the

responsibilities of themselves and others in

such situations

Listening

Cooperative

Leadership

Procedural knowledge

Calm

Perceptive


of the situation

Ability to keeps others calm

Recognises potential danger

Co-ordinates local activities appropriately

Is aware of impact of own behaviour

5.1.4 Health and safety implications of working in

a prison environment

Clear understanding of broader implications of

imprisonment

Knowledge of Health and Safety legislation

Practical


appropriately


and safety

Acknowledges and recognises risks associated with

non-compliance to health and safety




of Competency



of Competency




Collaborative

Commitment


professional groups


development

Leads in the development of In-House initiatives

e.g. RCN Learning Representatives



6.1.1 Awareness of clinical developments, through

literature searches, training etc

Commitment

IT literate

Organised

Self motivated

Disciplined




Responds positively to change

Informs staff of results and interpretation of

relevant literature



staff are maintained to deliver quality

practice

Responsive

Audit methodology

Willing to change

Adaptable

Proactive

Successful in influencing staff to behave or think

differently


Evaluates practice developments to identify any

problems which require action to remedy




of Competency



of Competency



6.1.4 Maintains and enhances own competence to


Self Aware



Committed

Communication

Influence

Creates an environment where staff can influence

the development of clinical practice

Leads by example

Participates in Quality working groups

Actively engages with staff outwith healthcare








Ensures each new member of staff is supported







Methodical

Organised



Possesses personal PREP profile

Encourages staff to possess their own profile

Demostrates best practice in developing profile




of Competency



of Competency


7.1 Leadership



Resourceful

Knowledgeable

Team leader

Receptive

Allocates time to staff



Can clearly communicate knowledge of nursing




health care

Perceptive

Challenging

Innovative

Proactive

Understands value for money


problems

Accepts responsibility for any problems arising and

uses these to inform future practice


Knows what is expected from a quality health care

team

7.1.3 Lead staff in the development of ideas and

practice

Positive

Encouraging

Not afraid to fail

Innovative

Enabling others

Accountability

Inspires staff to develop ideas and practice

Stimulates debate




Can critically evaluate both success and failures




of Competency



of Competency


7.1 Leadership

7.1.4 Inspires wider SPS personnel to achieve

future health care vision

Influential

Knowledge of health care strategy

Inspiring

Listening

Ability to communicate effectively with staff in

senior and influential positions

Constructively challenges views which are

inconsistent with the development of health care

service

Demonstrates ability to effectively influence others

Communicates effectively to wider audience

Enables wider SPS staff to communicate their views

about improvements and listens constructively to

what they are saying

7.2 Management

7.2.1 Managing the use of physical resources Practical

Resilient

Resourceful

Tactful

Knowledge of necessary technical equipment


Adapts care to changing demands through use of

or procurement of resources

Demonstrates how resources and their use will

contribute to the delivery of service





of Competency



of Competency


7.2 Management

7.2.2 Managing manpower Analytical


Logical

Planner

Able to prioritise

Delegation

Allocates resources appropriately to make best use

of staff

Plans the deployment of staff to meet service

requirements


activity

Can identify human resources to delivery health

care agenda

Demonstrates prudent use of agency staff

Makes appropriate use of agency and special

payment schemes

7.2.3 Managing financial resources Budgetary awareness

Record keeping

Accountability

Fully aware of budgetary position and make

recommendations for cost saving and expenditure

Controls teams spending and applies prudent





of Competency



of Competency

CompetencyDomain7:LeadershipandManagemen

7.2 Management


business planning process

Full understanding of business planning process

Creative

Innovative

Realistic


Shows ability to think outwith the box


Can remove self from the day to day operation and

look to future development of nursing and the

service nurses provide

Demonstrates ability to justify health care resource

needs to senior staff

7.2.5 Recognises the level of service expected

from varied associated health care contract

suppliers




Discusses health care with the wider group of

health care professionals and modifies and adapts

own actions accordingly






developments

Communicative

Persuasive

Determined

Influential

Provides information and advice to selected health

care representatives on national groups

Thinks about nursing beyond operational delivery

of health care centre




of Competency



of Competency


7.2 Management

7.2.7 The effective management of health care

staff performance is achieved

Knowledge of PPMS

Challenging

Consistent

NMC guidance

Codes of conduct

Nurse Training and Learning Strategy

Provides opportunities to staff members to

contribute to the development of their work

through PPMS and Nurse Training and Learning

Strategy

Takes time to listen to staff needs

Reports poor performance to relevant person

and where necessary implements disciplinary

and grievance procedures consistent with SPS

organisational procedures

Provide constructive feedback

7.2.8 Recruitment, Selection and Retention Awareness of HR policy and procedures

Enthusiastic

Committed

Sincere

Ability to market and influence potential

employees

Involved in recruitment and selection of staff

Demonstrates ability to assess local performance in

recruiting and retaining staff

Providing a stimulating environment

Participates in recruitment initiatives

Encourages staff to participate in exit interviews

Ensures all new staff receive induction

Delivers and contributes to the national

recruitment and retention agenda




of Competency



of Competency


7.2 Management

7.2.9 Delivering corporate agenda Knowledge of corporate agenda

Understands wider function of SPS

Strategic awareness


Committed to corporate objectives

Thinks beyond health care boundaries

Understands need for joint working

Respects opinions of others

Liaises with other establishments

Communicates corporate agenda to health care

staff


78 Competency Framework for Nursing Staff working within the Scottish Prison ServiceClinical Manager-in-Charge

78 Competency Framework for Nursing Staff working within the Scottish Prison Service 79

HealthCareManager



of Competency



of Competency






Knowledge of NMC professional codes of conduct

Evaluative


Knowledge of legislation and regulatory

frameworks

Research

Intuitive

Forward thinking



health care staff





requirements

Develops new practice in accordance with current

research methodology

1.1 Accountability

1.1.2 An environment is in place which supports

the empowerment of prisoners

Recognise scope of professional competence

Influencing

Corporate

Educative

Challenging


Actively develops policy with senior staff


Prepared to take corrective action


others

Health Care Manager



of Competency



of Competency


1.2 Communication

1.2.1 Health care staff communicate effectively Gives and accepts constructive criticism

Effective team builder

Self awareness

Excellent verbal and written communication

Listening

Consistently listens to staff and others to elicit good

quality information



Uses appropriate format for communication


Effectively delivers corporate information

1.2.2 Establish culture where appropriate nurse

prisoner interactions can develop

Codes of Conduct

Non Judgemental

Rapport building

Propriety

Influence

Tact and diplomacy

Rigorous

Educative

Leads by example

Consistently truthful when communicating

Ensures all staff are aware of consequences of

inappropriate behaviour towards prisoners

Responds to requests from other establishments to

critically assess and recommend best practice

Health Care Manager



of Competency



of Competency


1.2.3 Pursues joint working with other agencies

and communities

Seeks to develop new initiatives and actively

participates in joint working initiatives with

external agencies

Demonstrates ability and willingness to complete

projects

Represents establishment and national interests

Confident


Assertive


Tenacious

Influential

Collaborative

1.2 Communication

1.2.4 Develop multi-disciplinary/multi-agency

ethos within the establishment

Generates confidence through maintaining

excellent relationships

Gives feedback to help continuous improvement


Sets the agenda for multi-disciplinary work within

the health care centre

Team working

Innovative


Self assurance


Organised

Planner

Health Care Manager



of Competency



of Competency


1.3.1 SPS Clinical Governance framework is

endorsed throughout the establishment


Full understanding of SPS Clinical Governance

policy


Evaluative

Influence

Challenging

Resilient

Actively promotes principles of Clinical Governance

throughout the SPS

Takes a lead role in ensuring Clinical Governance

audits and corrective action plans are conducted

Addresses non-compliance

Seeks to promote and develop Clinical Governance

agenda locally

1.3.2 Evidence of Clinical Support framework Supportive


Proactive

Responsive

Persistent

Demonstrates a positive leadership approach to the

development and support of the clinical support

framework

Creates practical local system to promote principle

of Clinical Support

Completes Clinical Governance audit within

specified time

Monitors impact of local system

Provides Clinical Support to senior health care staff

including Clinical Mangers in Charge

Health Care Manager



of Competency



of Competency




Experienced auditor

Meticulous

Analytical

Team working

Collaborative

Corporate accountability

Positively contributes to the development of

appropriate audit tools


health care practice

Collects, analyses and reports information and takes

appropriate corrective action

Uses audit material to inform others of service

delivery needs

Recognises and uses the skills of Clinical Managers

to develop Clinical Governance framework

Recognise the potential for staff development

when undertaking audit activity


Health Care Manager



of Competency



of Competency




complaints



provided with an appropriate response to their

complaints

Contributes to complaint investigation in other

establishments

Ensures prisoner complaints are taken seriously

1.3.5 Creating a positive culture in relation to

complaints

Creates a positive culture in relation to complaints

Understands Complaints procedure


Responsive

Prisoner rights

Prison rules

Effective listener

Reflective

Open minded






Persuasive

Monitor

Responsive

Problem solver

Organised

Ensures health care standards are effectively


Represents health care corporately in the delivery

of practice

Recognises, rewards and promotes good practice


practice that falls short of written standards

Effectively communicates local resource shortfalls to

meet standard of health care

Health Care Manager



of Competency



of Competency






Conversant with broader NMC codes of conduct


Foresight

Change orientated


framework


Is able to articulate and provide guidance to all

staff within the establishment NMC guidelines

Actively contributes to policy development

Offer advice to other establishments






appropriately

Action oriented

Considerate





Ensures policy/guidelines are consistently applied

Participates in national forums

1.4.3 Knowledge and understanding of Prison

Rules




imprisonment

Awareness of clinical developments and their

relevance to SPS


prison rules



Resistant to prisoner manipulation

Recommend changes to prison rules that

correspond to changing clinical developments

Health Care Manager



of Competency



of Competency





Approachable

Educative



Influence

Persuasive

Leads by example to ensure that staff maintain



manipulation


Makes appropriate use of position by influencing

wider group



Culturally aware

Sensitive

Non judgemental

Open minded

Educative

Consistent

Actively promotes recognition of cultural diversity





Teaches others to acknowledge and work within a

culturally diverse environment

Seeks the collective views of health care

representatives to inform national thinking


Health Care Manager



of Competency



of Competency



2.1.3 An equitable approach to prisoners is

applied

Non judgemental

Fair and equitable

Consistent

Advocacy

Influence

Explains the need for equitable treatment of all

prisoners regardless of their crime or culture

Influencing the thoughts of those external to the

organisation

Health Care Manager



of Competency



of Competency





Intuitive

Perceptive

Calm and controlled

Decisive

Confident

Create staff awareness of potentially harmful

situations


situations

Initiates dialogue to inform senior staff of potential

risks to organisation





Accurate

Collaborative

Methodical

Team leader

Skilled assessor

Creative


contingencies


Takes corrective action

Uses initiative to develop tools to record risks

Health Care Manager



of Competency



of Competency





assessing risk



Takes authority

Meticulous

Challenging


to be made by staff


information

Informs policy development





motivation


imprisonment


Corporate responsibility



Advises staff of potential impact of own behaviour

Advises senior staff of potential impact of prisoner

behaviour on service requirements

Health Care Manager



of Competency



of Competency



3.1.5 Effective standards of environmental safety,

security and communications exist

Proactive


policy

Leadership


imprisonment

Ensures safe systems are in place





Planning

Organisation




Ensure others can monitor and evaluate care plans

to determine staff application of risk assessment


staff can conduct risk assessment and manage risk

effectively

Coaches staff in risk assessment/management

strategies

Health Care Manager



of Competency



of Competency



3.1.7 Self and others can work alone safely and

effectively within a prison environment



Self assured

Leadership

Responsive

Self reliant




disciplines

Takes immediate remedial action where there is a

risk to safety

Health Care Manager



of Competency



of Competency


4.1 Assessment





Analytical

Team leader


Decisive

Ability to access relevant evidence based material

I.T. literate


Takes an analytical approach to the planning of

care


Ensures Clinical Managers respond to staff training

and development needs

Makes sure that staff can explain benefits of

evidence based practice to prisoners


assessment

Leadership


Consultative

Educative

Persistent

Informative

Takes a pivotal role in the multidisciplinary

approach to care

Actively creates a culture of collaborative

assessment

Encourages heightened participation in


Can articulate prisoner benefits from collaborative

assessment


4.2 Care Planning

Health Care Manager



of Competency



of Competency


delivered




Able to prioritise

Resourceful

Delegate

Leadership


Clinical Governance framework and health care

needs of prisoners

Ensures Clinical Managers are equipped to allocate

staff appropriate to the demands of prisoner need

Considers most cost efficient use of care delivery

Ensures appropriate skill mix to meet requirements

of prisoner health care needs

4.3 Care Delivery


population

Prioritisation


Strategically focussed

Decisive

Resourceful

Effective report writing

Encourages staff to concentrate on priority health


Ensures staff consider pro’s and con’s prior to

making decisions

Allocates resources appropriately

Able to prepare and demonstrate case for

appropriate resources with senior staff

4.2 Care Planning


Health Care Manager



of Competency



of Competency

4.4.1 Evaluating the delivery of care Clinical Governance

Consultative

Delegation

Appraise

Influential

Persistent

Evaluates the delivery of care offered by staff

Ensures Clinical Managers can effectively assess

the competency of their staff in evaluating

prisoner care

Improves methods of delivery of care through

analysis of evaluation

Determines effectiveness of care through effective

consultation

Actively participate in national groups to ensure

policy developments have practical application

within establishment

4.4 Evaluates Care Planning


4.4.2 Maintenance of health care records Conversant with NMC guidance on record keeping

Challenging

Articulates clearly

SPS policy on record keeping

Comprehensive knowledge of Healthcare Standards

Forward thinking

Ensures standard of health care records is

monitored locally

Advise and ensure staff compliance with record

keeping

Ensures compliance with Clinical Governance audit

Keeps staff abreast of future systems development

e.g. Gpass

Participates in development of Standards

Health Care Manager



of Competency



of Competency


delivery of care

Empathetic

Listening

Patient

Perceptive

Educative

Democratic

Astute

Monitors and influences professional staff




appropriate to different situations and ensures staff

are aware of them

Contributes to national groups, which supports

greater prisoner responsibility and ownership

4.5 Advocacy


4.5.2 Representing SPS, health care staff,

colleagues and prisoners to external

audiences

Politically aware

Articulate

Discreet

Socially confident

Corporate responsibility

Captivating

Oratory skills

Inform and influence the thinking of others



Raises awareness of the range of activities and

opportunities within SPS to wider external audience

Able to inspire an audience

Health Care Manager



of Competency



of Competency




practice of others

Actively seeks support and advice of SPS Control

of Infection Advisor and relevant community

personnel




nursing practice

Knowledge of SPS Control of Infection Policy


Methodical

Decisive

Consultative

Health Care Manager



of Competency



of Competency



5.1.1 Compliance with all Health and Safety

procedures


Legislation


appropriately

Responsive

Understands the need for regulatory compliance

Delegation

Ensures safety procedures are followed by all staff


Delegates responsibility for investigation

appropriately in accordance with severity of

incident

Ensures working environment is as safe as possible

and takes appropriate corrective action when area

fails to provide

Supports staff in managing risks to, and improving,

health and safety





Conversant with key locking procedures

Leadership


imprisonment

Ensures systems are in place to provide all new staff

with full induction package

Advises staff of updates and changes to protocols

Ensures staff are made aware of their rights and

responsibilities

Health Care Manager



of Competency



of Competency



5.1.3 Implications of hostage situation and the

responsibilities of themselves and others in

such situations

Listening

Cooperative

Leadership

Procedural knowledge

Calm

Perceptive

Full understanding of the seriousness of the

situation and can recognise the potential dangers

Ability to keeps others calm

Co-ordinate local activities appropriately

Is aware of impact of own behaviour

5.1.4 Health and safety implications of working in

a prison environment

Clear understanding of broader implications of

imprisonment

Knowledge of Health and Safety legislation

Practical

Educative

Controlling


appropriately


and safety

Acknowledges and recognises risks associated with

non-compliance to health and safety

Maintains staff awareness of potential risks

associated with criminal behaviour

Health Care Manager



of Competency



of Competency



6.1.1 Critically appraises and promotes

development in clinical practice within

context of SPS

Commitment

IT literate

Organised

Self motivated

Disciplined


Influence

Critical appraisal skills

Ensures self and staff can undertake relevant

clinical evidence based research



Positively influences change

Informs staff of results and interpretation of

relevant literature

Actively participates in dialogue with leading NHS

partners



staff are evaluated and maintained in order

to deliver quality practice

Responsive

Audit methodology

Willing to change

Adaptable

Proactive

Successful in influencing staff to behave or think

differently


Evaluates practice developments to identify any

problems which require action to remedy

Health Care Manager



of Competency



of Competency






Collaborative

Commitment

Inspiring

Innovative

Educative

Assertive


professional groups


development

Creates an environment where the development of

In-House initiatives takes place

6.1.4 Maintains and enhances own competency to


Self Aware



Committed

Communication

Influence

Assertive

Creates an environment where staff can influence

the development of clinical practice

Leads by example

Participates in Quality working groups

Actively engages with staff outwith healthcare


Health Care Manager



of Competency



of Competency









Clinical support

Ensures each new member of staff is supported




Resources are managed to facilitate induction

programmes




Methodical

Organised



Possesses personal PREP profile

Encourages staff to possess their own profile

Demonstrates best practice in developing profile

Health Care Manager



of Competency



of Competency


7.1 Leadership



Inspiring

Energetic

Knowledgeable

Team leader

Receptive

Affiliative

Allocates time to staff



Can clearly communicate knowledge of nursing


Effectively chairs working groups

Provides professional advice to smaller

establishments



health care

Perceptive

Challenging

Innovative

Proactive

Consultative

Conceptual

Solution minded


problems

Accepts responsibility for any arising problems and

uses these to inform future practice


Actively involved in professional discussions with

NSM and other senior health care staff

Health Care Manager



of Competency



of Competency


7.1 Leadership

7.1.3 Lead staff in the development of ideas and

practice

Positive

Encouraging

Not afraid to fail

Innovative

Persuasive

Corporate accountability

Influence

Influences wider SPS to inculcate new ideas and

practices

Inspires staff to develop ideas and practice

Stimulates debate




Learns from mistakes

7.1.4 Inspires wider SPS personnel to achieve

future health care vision

Influential

Knowledge of health care strategy

Inspiring

Listening

Ability to communicate effectively with staff in

senior and influential positions

Constructively challenges views which are

inconsistent with the development of health care

service

Regularly influences the thinking of others

Communicates effectively to wider audience

Enables wider SPS staff to communicate their views

about improvements and listens constructively to

what they are saying

Health Care Manager



of Competency



of Competency

7.2 Management

7.2.1 Managing the use of physical resources Practical

Resilient

Resourceful

Tough minded

Knowledge of necessary technical equipment

Tenacious


Adapts care to changing demands through use of

or procurement of resources


Demonstrates how resources and their use will

contribute to the delivery of service

Secures appropriate resources to meet service needs


7.2.2 Manages manpower Analytical


Logical

Planner

Conceptual

Delegation

Resourceful

Ensures resources are appropriately allocated

Ensures the deployment of staff meets service

requirements


activity

Demonstrates prudent use of agency staff

Makes appropriate use of special payment schemes

Can identify appropriate skill mix to meet health


Health Care Manager



of Competency



of Competency

7.2 Management

7.2.3 Manages financial resources Budgetary awareness

Record keeping

Accountability

Consultative

Resourceful

Solution minded

Good presentation skills

Fully aware of budgetary position and makes

recommendations for cost saving and expenditure

Controls health care spend and applies prudent


Demonstrates ability to present clear case to senior

managers to obtaining resources supported by

logical argument



business planning process

Full understanding of business planning process

Creative

Innovative

Realistic


Influential

Persuasive

Shows ability to think “outwith the box”


Demonstrates ability to produce clear, justifiable

and well-costed business cases to senior staff in

a way that is likely to capture their interest and

encourage their support to secure resources for the

delivery of future health care

Health Care Manager



of Competency



of Competency

7.2 Management

7.2.5 Level of service expected from varied

associated health care contract suppliers




Consultative

Tough minded

Challenging

Ensures the level of service delivered by the

designated contract supplier is consistent with

agreed contract




Ensures communications about contract compliance

are delivered personally or through other health

care manager colleagues on national contract

monitoring groups




developments

Communicative

Persuasive

Determined

Influential

Solution minded

Actively participates on national health care groups

Demonstrates ability to identify gaps in service

delivery requiring action and resolve

Demonstrates ability to provide clear and justifiable

solutions on matters relating to health care delivery

to appropriate national health care groups

Health Care Manager



of Competency



of Competency

7.2 Management

7.2.7 The effective management of staff

performance is achieved

Knowledge of PPMS

Challenging

Consistent

NMC guidance

Codes of conduct

Nurse Training and Learning Strategy

Inspirational

Active participation in PPMS system

Provides opportunities to staff members to

contribute to the development of their work

through PPMS and Nurse Training and Learning

Strategy

Takes time to listen to staff needs

Reports poor performance to relevant person

and where necessary implements disciplinary

and grievance procedures consistent with SPS

organisational procedures

Provides constructive feedback


7.2.8 Recruitment, Selection and Retention Awareness of HR policy and procedures

Enthusiastic

Committed

Sincere

Ability to market and influence potential

employees

Involved in recruitment and selection of staff

Demonstrates ability to assess local performance in

recruiting and retaining staff

Providing a stimulating environment

Participates in recruitment initiatives

Encourages staff to participate in exit interviews

Ensures all new staff receive induction

Delivers and actively participates in national

recruitment and retention agenda

Health Care Manager



of Competency



of Competency

7.2 Management

7.2.9 Delivering corporate agenda Knowledge of corporate agenda

Understands wider function of SPS

Strategic awareness


Committed to corporate objectives

Thinks beyond health care boundaries

Understands need for joint working

Respects opinions of others

Liaises with other establishments

Communicates corporate agenda to health care

staff

Effectively fulfils role as corporate member of

prison management team


Health Care Manager


Notes

QualityAssuring

ContinuingProfessionalDevelopment

Tel01312254365

Fax01312255891

www.qacpd.org.uk

NHSEducationforScotland

66RoseStreet,EdinburghEH22NN

Tel:01312254365

Fax01312255891

www.nes.scot.nhs.uk

CaltonHouse,5RedheughsRigg

EdinburghEH129HW

Tel:01312448653

Fax:01312446995

www.sps.gov.uk

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