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Page 1: Complete Webinar 120611 - Amazon Web Servicesssai.is.production.wordpress.s3.amazonaws.com/2016/... · Action Step 3: Complete Customer Service certification training at the Montgomery
Page 2: Complete Webinar 120611 - Amazon Web Servicesssai.is.production.wordpress.s3.amazonaws.com/2016/... · Action Step 3: Complete Customer Service certification training at the Montgomery
Page 3: Complete Webinar 120611 - Amazon Web Servicesssai.is.production.wordpress.s3.amazonaws.com/2016/... · Action Step 3: Complete Customer Service certification training at the Montgomery
Page 4: Complete Webinar 120611 - Amazon Web Servicesssai.is.production.wordpress.s3.amazonaws.com/2016/... · Action Step 3: Complete Customer Service certification training at the Montgomery

Ini$al  Assessment  

•     Completed  during            enrollment  

•     Completed  prior            to  Community            Service  Assignment  

•     Updated  on  SSAI            Webtool  

           Ini$al  IEP  

•  Completed  within  90            days  of  enrollment  

•     Ini@al  IEP  must          contain  employment          goal  

•     Updated  on  SSAI            Webtool  

   Reassessment/                IEP  Update  

•     Reassess  2  x  year            (includes  ini@al            assessment)  –  2  total  

•     Update  IEP  2  x  year            (includes  ini@al  IEP)            2  total  

•     Updated  on  SSAI              Webtool  

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Ini$al  Assessment  

•     Interview/listen            closely  to  par@cipant  

•     Probe  for  more              informa@on  or              explana@on  

•     Take  as  much  @me            as  needed  

•     Know  the  par@cipant            at  the  end  of  the            assessment  

                 Ini$al  IEP  

•  Builds  on  Ini@al          Assessment  

•     Helps  par@cipants          accomplish            employment  goals  

•     States  clearly  the            par@cipant’s  goal  

•     Iden@fies  training,          skills  needed  and          deadlines  

       Reassessment/                  Update  IEP  

•     Revise  IEP  goals  

•     Iden@fies  addi@onal            training  &  skills  

•     Iden@fies  new  CSA  

•     Addresses  iden@fied          barriers  

•     Referral  to  other            services  as  needed  

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A  process  for  helping  each  INDIVIDUAL  par$cipant  to  accomplish  as  much  as  possible  on  the    SCSEP  program.  

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Recruit Participants

Determine Eligibility & Recertify Yearly

Enroll, Orient & Initial Assessment

Develop & Implement IEP

Assign Community Service

Reassess & Update IEP/ Community Service Work-based

Training Assignment

Develop Training Opportunities

Facilitate Unsub. Employment

Facilitate Comm. Service

Referral to Other Services

Follow-Up and Retention

Supportive Services

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Initial Assessment

& IEP

Support

Services

Community Service

Training

Skills

Re-Assess & Follow-Up IEP

Job Ready

Resume &

Interview

Job Applicatio

n

Follow-Up Retention

HIRED!

Host Agency

SCSEP

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•  Forms  mandated  by  the  Department  of  Labor  

•  Projects  requested  streamlined  forms  

•  Use  of  forms  voluntary  not  mandate  

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•  Place  SIGNED  copy  in  par@cipant’s  file  

•  No  need  to  redo  or  revise  

•  Give  Feedback  

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Initial Assessment

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A  good  ini@al  assessment  …  Iden@fies  work  history    and  skills  

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A  good  Ini@al  Assessment…  Assess  par@cipant’s  knowledge    

and  interest  in  different  community    service  and  employment  areas  

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A  good  Ini@al  Assessment…  Assess  job  readiness  skills  and    

iden@fy  possible  community  service    assignment  

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Mo$va$on  for  Community  Services  assignment  or  

Unsubsidized  employment  

Marketable  skills  for  desired  goal  

Work  experience  for  desired  goal  

Job  seeking/Job  keeping  skills  

Self  Confidence/Asser$veness  

Appearance  for  desired  goal  

Health  for  desired  goal  

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8 - 9 - Print

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Include  date  and  signatures  from:     Par@cipant     Project  Director  or  designee  

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9 - 8 -

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Case Management Note Space:

Name of source of information: _______________________ His or her phone number: ___________________________ His/her organization name: __________________________ His/her title or relationship to participant: ________________ Name or initials of person making note: _________________ Date the following information was obtained: _____________ Date the information was recorded (if different from when information was obtained): ____________________________

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Ini$al    Individual  

Employment  Plan  (IEP)  

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An  Ini@al  IEP…  

Should  contain  a    statement  of  job  goal    (ini@al  IEP  only)  

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4 5

6 7 8

Job Tools Job Tools

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4 5

7 8 9

Job Tools Job Tools

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4 5

6 8 9

Job Tools Job Tools

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An  Ini@al  IEP…  Assess  job  readiness  tools  and    

determine  deadlines  for  comple@on  

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54

7 86

Job Tools Job Tools

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5 876

4 Job Tools Job Tools

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An  Ini@al  IEP…  Contains  an  ACTION  PLAN  to  meet    employment  goal  and  establish    

steps  and  deadlines  to  achieve  them

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Specific  Measurable  Achievable  Realis@c  Time-­‐framed  

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4 5

6 87

Job Tools Job Tools

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INITIAL INDIVIDUAL EMPLOYMENT PLAN (IEP) ACTION PLAN

Goal 1: To obtain a full time position as a legal secretary in a law firm Timeframe: 06/30/2012 Action Step 1: Placement at a host agency to practice skills and learn new ones

11/30/2011

Task 1: Work at my community service assignment at the Montgomery County Department of Aging to renew skills in answering the phone and using the PBX system as well as greeting customers

11/15/2011

Action Step 2: Take a keyboard typing class at the Montgomery Community College

03/15/2012

Task 1: Register for keyboard typing class at the college

12/05/2011

Action Step 3: Complete Customer Service certification training at the Montgomery Community College

01/05/12 – 02/28/12

Task 1: Obtain a certificate on customer service Timeframe: March, 2012 Action Step 4: Develop a current resume that is ready for use in job applications

03/30/2012

Task 1: Develop a draft resume 03/15/2012

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•     Locate  a  fill-­‐in  type  of    training  program  

•     Register  for  fill-­‐in  type  of  class(es)    

•     Start  a^ending  fill-­‐in  type  of  class(es)  

•     Complete  fill-­‐in  type  of  class(es)  

•     Locate  fill-­‐in  number  of  prospec@ve  employers/        organiza@ons  with  volunteer  opportuni@es  in  line          with  your  volunteer  goals  

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7

4 5

6 8

Job Tools Job Tools

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Include  date  and  signatures  from:     Par@cipant     Project  Director  or  designee  

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4 5

6 7 8 Job Tools Job Tools

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Case Management Note Space:

Name of source of information: _______________________ His or her phone number: ___________________________ His/her organization name: __________________________ His/her title or relationship to participant: ________________ Name or initials of person making note: _________________ Date the following information was obtained: _____________ Date the information was recorded (if different from when information was obtained): ____________________________

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Reassessment/    IEP  Update  

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Reassess  community  service    assignment  to  determine  new  skills    and/or  addi@onal  training  needed  

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During the last 3-4 months, what new skills have you used or learned at your host agency or training?

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Reassess  barriers  that    may  affect  the  par@cipant’s  ability  

to  achieve  their  goal  

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Iden@fy  par@cipant’s  primary    employment  or  community  service  

goal  and  readiness  skills  

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Update  the  par@cipant’s    Individual  Employment  Plan

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H

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Mo$va$on  for  Community  Services  assignment  or  

Unsubsidized  employment  

Marketable  skills  for  desired  goal  

Work  experience  for  desired  goal  

Job  seeking/Job  keeping  skills  

Self  Confidence/Asser$veness  

Appearance  for  desired  goal  

Health  for  desired  goal  

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Update  the  par@cipant’s    ACTION  PLAN  based  on  the  new  goal    

for  unsubsidized  placement  or    community  service

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INDIVIDUAL EMPLOYMENT PLAN (IEP) UPDATE

Goal 1: To provide community service as an Administrative Assistant at a non profit legal/advocacy organization

Timeframe: June 30, 2014

Action Step 1: Identify Host Agency that will allow participant to learn some basic law as well as greet customers in an administrative/clerical capacity

03/30/2012

Task 1: I will go to the Host Agency for interview 03/16/2012

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Job Ready Almost Job Ready

Community Service Goal

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Par@cipants  are  job  ready    when…  

•     Have  skills  (hard/so`)  •     Current  life  condi@ons  necessary            (reliable  transporta@on,  health,  etc.)  to  work            for  a  local  employer  in  an  available/likely  to  be            available  job  •     Mo@va@on  matches  available/likely  job  

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•       Addi@onal  Community  Service  Training  or  other              training    needed  

•       Skills  development  for  unsubsidized              employment  

•       Suppor@ve  Services  

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•     Iden@fy  the  best  community  service  assignment  

•     Leave  the  door  open  for  unsubsidized  placement  

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For  our  program  model,  par$cipants  are  s$ll    making  a  significant  contribu$on  to  their    community,  working  for  minimum  wage  and    performing  vital  needed  community  service