completed eeo investigations
DESCRIPTION
Fiscal Year 2009 3rd Quarter ADR/Investigation Findings (Data Source: I-trak Complaint Management System as of 7/14/2009). Completed EEO Investigations. The measure for FY 2009: 50% of investigations will be completed within the regulatory time frames. - PowerPoint PPT PresentationTRANSCRIPT
Fiscal Year 20093rd Quarter
ADR/Investigation Findings(Data Source: I-trak Complaint Management System
as of 7/14/2009)
Completed EEO Investigations
• The measure for FY 2009:– 50% of investigations will be completed within the
regulatory time frames.
• Regulatory time frames are under 180 days, unless extended by amendment (360 days) or extension (270 days).
Definition: A completed Investigation is an investigation where the notice of election is sent to the complainant.
• Measure is being met with 65% of investigations completed within the regulatory time frames.
Treasury Complaint Center FY 2009 3rd Quarter Investigation Closure Statistics
STATUS OF COMPLETED INVESTIGATIONS MEETING REGULATORY TIMEFRAMES
TIMELY COMPLETED
INVESTIGATIONS
UNTIMELY COMPLETED
INVESTIGATIONS
TOTAL NUMBER OF COMPLETED
INVESTIGATIONS75 41 116
TIMELY INVESTIGATIONS
65%
UNTIMELY INVESTIGATIONS
35%
Informal ADR Measures
• The measure for FY 2009:– 30% of complainants who initiate an EEO contact and are offered
ADR will elect to participate in the ADR process.
• EEO contact refers to when an EEO Counselor or an ADR Intake Officer performs the counseling duties described in Chapter 2 of MD 110. This information is reported in Part One, Section D, of Form 462.
• All completed counseling closures are included in the calculations of participation and offer rates. Effective June 2009, Treasury will no longer exclude informal EEO contacts that are eligible to participate in ADR from our total completed counseling counts.
• Measure is being met: 35.2% of EEO contacts offered ADR elected to participate in the ADR process. (Had management not declined, 47% of EEO contacts offered ADR may have elected to participate in the ADR process.)
Completed/Ended Counselings For 3rd Quarter FY 2009
BUREAUEEO
CONTACTSADR
OFFEREDADR
PARTICIPATIONBEP 16 16 6
BPD 4 4 3DO 7 6 1
FMS 4 4 0IRS COUNSEL 6 6 0
IRS 135 132 51MINT 13 13 3OIG 0 0 0OCC 5 4 0OTS 1 1 0TTB 2 1 0
TIGTA 1 1 1FINCEN 2 2 2
Treasury Total 196 190 67
TOTAL INFORMAL COMPLETED COUNSELINGS IN 3rd QUARTER FY 2009TOTAL COMPLETED
COUNSELINGS ADR OFFERED ADR ACCEPTED
196 190 67
ADR Offer Rate of Completed Counselings In The Informal Complaint Process
During 3rd Quarter FY 2009ADR NOT OFFERED
3%
ADR OFFERED
97%
Note: Calculation of offer rate includes completed counselings that did not meet ADR participation criteria. This change in offer rate calculation is effective June 2009 and was done to mirror EEOC’s offer rate calculations.
TOTAL INFORMAL COMPLETED COUNSELINGS IN 3rd QUARTER FY 2009TOTAL COMPLETED
COUNSELINGS ADR OFFERED ADR ACCEPTED
196 190 67
ADR Participation Rate of Completed Counselings In The Informal Complaint Process
During 3rd Quarter FY 2009
DECLINE PARTICIPATION
65.8%
ADR PARTICIPATION
34.2%
Note: Calculation of participation rate includes completed counselings that did not meet ADR participation criteria. This change in participation rate calculation is effective June 2009 and was done to mirror EEOC’s participation rate calculations.
TOTAL INFORMAL COMPLETED COUNSELINGS IN 3rd QUARTER FY 2009TOTAL COMPLETED
COUNSELINGS ADR OFFERED ADR ACCEPTED
196 190 67
Election Rate of ADR Offers In The Informal Complaint Process
During 3rd Quarter FY 2009
NO ADR ELECTION
64.8%
ADR ELECTION35.2%
Note: In QTR 1 and QTR 2 ADR Stats. Reports, ADR Election Rate was referred to as ADR participation rate.
Declination by Management and Contact Where ADR Was Offered in the Pre-Complaint
Process During 3rd Quarter FY 2009
TOTAL ADR DECLINATIONS IN 3rd QUARTER FY 2009
TOTAL ADR DECLINATIONSDECLINED BY
CONTACTDECLINED BY MANAGEMENT
123 101 22
DECLINED BY MANAGEMENT
18%
DECLINED BY CONTACT
82%
Formal ADR Measures
• The measure for FY 2009:– ADR is offered to 80% of eligible complainants who file
complaints, and of those offered, achieve a 30% election rate.
– Election rate refers to when both the complainant and management officials agree to enter an ADR process.
• The measure is not being met. ADR was offered to 56% of eligible complainants who filed complaints, and of those offered, achieved a 20.3% election rate.
• Of the 74 complainants offered ADR, 35 (47%) declined participation and management declined participation in 24 instances (33%). Only 15 complainants elected ADR (20%). Had management not declined, a total of 39 complainants offered ADR (53%) may have elected ADR.
TOTAL FORMAL COMPLAINT CLOSURES IN 3rd QUARTER FY 2009TOTAL CLOSURES ADR OFFERED ADR ACCEPTED
132 74 15
Complaint Closures In The Formal Complaint Process Where ADR Was Offered
During 3rd Quarter FY 2009
Note: Calculation of offer rate includes completed counselings that did not meet ADR participation criteria. This change in offer rate calculation is effective June 2009 and was done to mirror EEOC’s offer rate calculations.
ADR NOT OFFERED
44%
ADR OFFERED
56%
ADR Participation Rate of Complaint Closuresin Formal Complaint Process
During 3rd Quarter FY 2009
TOTAL FORMAL COMPLAINT CLOSURES IN 3rd QUARTER FY 2009TOTAL CLOSURES ADR OFFERED ADR ACCEPTED
132 74 15
DECLINED PARTICIPATION
88.6%
ADR PARTICIPATION
11.4%
Note: Calculation of participation rate includes completed counselings that did not meet ADR participation criteria. This change in participation rate calculation is effective June 2009 and was done to mirror EEOC’s participation rate calculations.
Election Rate of ADR Offersin Formal Complaint Process
During 3rd Quarter FY 2009
TOTAL FORMAL COMPLAINT CLOSURES IN 3rd QUARTER FY 2009TOTAL CLOSURES ADR OFFERED ADR ACCEPTED
132 74 15
NO ADR ELECTION
79.7%
ADR ELECTION
20.3%
Note: In QTR 1 and QTR 2 ADR Stats. Reports, ADR Election Rate was referred to as ADR participation rate.
Declination by Management and Complainant Where ADR Was Offered in the Formal Complaint Process
During 3rd Quarter FY 2009
TOTAL ADR DECLINATIONS IN 3rd QUARTER FY 2009TOTAL ADR
DECLINATIONSDECLINED BY
COMPLAINANTDECLINED BY MANAGEMENT
59 35 24
DECLINED BY COMPLAINANT
60%
DECLINED BY MANAGEMENT
40%