Compliant mobile recording, with BYOD

Solution brief.

Many organisations have adopted BYOD programmes, especially those within the financial services sector. Enabling staff to choose the device they are most comfortable with and using the same device for business and personal use creates a productivity boost. However, historically it hasn’t been possible for some roles to embrace BYOD if they are performing controlled functions that require conversations to be recorded.

only with BT smartnumbers mobile call recording

A new approach to mobile call recording

While there are many solutions to record mobile calls and texts, they often restrict which device can be used or require a change of SIM. They also often record every conversation from the device, regardless if it’s a business or personal call. These limitations have meant it simply hasn’t been possible to embrace compliant mobile call recording and offer BYOD, until now.

BT smartnumbers mobile call recording is a new approach to reliably record business conversations on corporate and personal smartphones.

Compliance without compromise

BT smartnumbers mobile call recording is a cloud-based service that provides the reliability of network-based call recording but works on any mobile network. As it doesn’t require employees to replace their SIM with a special mobile recording SIM, they are free to choose the mobile operator that is best for them. Additionally, BT smartnumbers works with any iOS or Android device, so employees can use their preferred device.

Maintain privacy

When using one phone for both personal and business calls, firms need to be aware of not recording ‘sensitive personal information’ and therefore not breaching the Data Protection Act (DPA) or the upcoming more stringent General Data Protection Regulation (GDPR).

It is therefore essential that a solution records only the business conversations, while personal calls and texts remain private to the user. BT smartnumbers provides the ability to have two mobile numbers on one phone, so employees can have two separate identities, one for business and one for personal calls. All conversations using the business number are recorded for compliance purposes, while personal calls are not recorded.

Datasheet.

BT smartnumbers mobile call recording

Compliance• Enables compliance with MiFID II and FCA COBS 11.8,

including the requirement to record mobile calls and texts, even on privately owned phones.

Dual persona• Provide a business mobile number on employees’ personal

phone, ideal for a BYOD implementation• Manage communications to your separate business and

personal identities on one mobile.• Callers are given the choice to leave a voicemail or speak

to a delegate when calls go unanswered.• Employees can differentiate between business and

personal calls on a single device before answering using ‘Call Whispering’.

GSM quality calls• A business class GSM service that works across UK mobile

networks. • Ensures the highest call quality and availability wherever

there is a mobile signal.• Avoid the need for softphones, VoIP or other low-quality

call services.

End-to-end solution• Provides a single solution for recording, encrypting,

storing and retrieving business conversations.

Data encryption • All data, including recordings and metadata, are

encrypted in transit using TLS and at rest using AES 256. • Files are encoded with HMAC and access to these files is

captured in an audit log to provide evidence of tampering.

Call answering• Enable employees to route mobile calls to fixed-line

or VOIP numbers when abroad to avoid international roaming charges.

• Enable employees to route their mobile calls to any phone to overcome issues with poor mobile signal.

• Enables employees to divert their calls to a delegate or voicemail when busy or unavailable to ensure calls are always answered.

Data assurance and compliance • The BT smartnumbers platform has industry-recognised

certifications including PCI DSS Level 1, SOC 1, SOC 2, SOC 3, ISO 27001, FISMA Moderate, FedRAMP and HIPAA.

• Data storage is compliant with EU Data Protection regulations.

Format of voice recordings• Call recordings are stored as .wav files. • Files are encoded with a sample of 441,000 Hz and a bit

rate of 128kb/s.

Features in-depth

The BT smartnumbers compliance console provides a secure and user-friendly portal for compliance officers to review recorded conversations between staff and customers. The service provides a full audit trail of activities on the vault, and digital watermarking of records to reveal evidence of file tampering.

The BT smartnumbers compliance console can be accessed through any web browser on PC, tablet or smartphone. It provides a real-time view of all communications, with the ability to search for and listen to recordings.

Important recordings can be transcribed and shared with supervisors for training and assessment purposes.

BT smartnumbers compliance console

020 3162 3030 btsmartnumbers.com